NEWS FOR NHS LANARKSHIRE STAFF • SEPTEMBER/OCTOBER 2010 Page 6 Page 12 GET MORE THAN BOOKS AT LIBRARIES Hair-raising experience! Success in site HEALTH Secretary Nicola Sturgeon paid a visit to Wishaw General’s refurbished neonatal unit during NHS Lanarkshire’s annual review in August. The health board made some tremendous progress in the last year and was able to highlight various successes during the review. These included achieving our targets for cancer appointments and treatment, and achieving our health improvement targets in dental registration, suicide prevention training, alcohol brief interventions, smoking cessation and inequalities health checks. Another success was the completion of a £1 million refurbishment of Wishaw General’s neonatal unit. Ms Sturgeon visited the unit to meet patients, families, and staff, and to see the new facilities. GREETINGS: Nicola Sturgeon meets with Samuel Ibhanesebhor, NHS Lanarkshire’s consultant neonatologist and Violet Drummond, staff midwife TURN TO PAGE 10 FOR MORE, WE’RE ON BUDGET Chief executive praises positive start to savings projects and staff support ENCOURAGING progress has been made with our financial performance in the first quarter report for 2010/11. This has been achieved through sound management against budgets and good progress with efficiency schemes. Tim Davison, NHS Lanarkshire’s chief executive, said: “It is a positive start and one which we thank all staff for their continued efforts in supporting and managing ALSO INSIDE budgets and in progressing the savings projects. “There are, however, new pressures, such as the VAT increase, which will mean that further action will be required to achieve our target savings this financial year.” A full report on the financial position and the efficiency savings projects’ progress was provided to the Board at its meeting in July. A copy of the Board update is available on NHS Lanarkshire’s site at www.nhslanarkshire.org.uk within the Board Papers’ section. Recent media coverage has reported the fact that Scotland is facing the biggest financial challenge since devolution. The Cabinet Secretary for Health and Wellbeing Nicola Sturgeon confirmed in the media that “the NHS is facing serious financial challenges and that any increase in the health budget next year will be much, much smaller than the increases the health service has forward in partnership and we will continue to fully engage with all been used to in recent years.” Anne Armstrong, chair of the staff on this issue. “You can continue to support this Area Clinical Forum, said: “While we are continuing to concentrate on process by identifying areas for developing the efficiency projects savings which can be submitted via and progressing the savings plans your line manager, staff side/clinical for this financial year, we need to professional representative or the start now to identify potential FirstPort discussion forum.” saving areas for next year to meet You can participate in the the challenging times ahead.” discussion forum online at Lilian Macer, employee director, added: “This work is being taken http://maintainingfinancialhealth NEWS ACROSS THE DIVISIONS • TRAINING UPDATE • YOUR STORIES • YOUR HEALTH AND LIFESTYLE 2 thePulse GENERAL NEWS SEPTEMBER/OCTOBER 2010 Patients to benefit from one-site vascular service Contents CONTINUING IN RIGHT VEIN PLEDGE TO CUT POLLUTION: (from left) Councillors Hamish Stewart and Eddie McAvoy with NHS Lanarkshire chairman Ken Corsar. See page 4. 4-9 GENERAL NEWS Call for staff to save energy; new e-learning system goes live; focus on library service; get a new computer tax free; record violent incidents; and its vital for staff to talk about transplant decisions. 10-11 SPECIAL REPORT Annual review of NHS Lanarkshire’s progress towards meeting targets and developing services. 12-14 LOCAL, DISTRICT, PARTNERSHIP NEWS Staff and patients celebrate drop-in centre birthday; and new group provides support to families of babies in new neonatal unit. 16 PEOPLE NEWS Staff say farewell to work and hello to retirement. 20 ACHIEVEMENTS Staff perform on the radio and coach sports stars. Editorial policy As the staff newspaper of NHS Lanarkshire, The Pulse aims to celebrate the work and achievements of staff and services. It also shares information about the changes and issues that affect staff at work. We would like to hear your thoughts and suggestions about the kind of stories you would like to see in The Pulse. Contact the team (below) with your stories, comments and ideas. Got a story? If you have any ideas, stories or features you would like to see included, or would just like to tell us what you think of The Pulse, please get in touch with a member of the editorial team... Martin Stirling 01698 245069 Michelle Nobes (Hairmyres) 01355 585325 Christine McNeill (Monklands) 01236 713065 Yvonne Ross (Wishaw General) 01698 366558 The deadline for contributions to the next issue is Friday 8 October A PROPOSAL to concentrate the existing two-site provision of inpatient vascular services to one inpatient centre at Hairmyres Hospital was approved by the NHS Lanarkshire Board in July. The proposal, which was supported by a wide range of stakeholders, will result in improved quality of service and clinical outcomes for patients. Dr Jane Burns, consultant anaesthetist and divisional medical director, said: “We welcome the Board’s decision. “It is good news for patients as evidence has shown that the concentration of this specialist service will provide better patient outcomes.” In 2006, NHS Lanarkshire recognised the benefits that could be derived from concentrating inpatient vascular surgery on fewer sites and the first stage of this was implemented in May 2007. It was clarified at this time that it was a first step in a phased move towards a single inpatient vascular centre for Lanarkshire. Jane continued: “We felt it was Off to a Healthy Start NHS LANARKSHIRE is encouraging local women to embrace a healthy start to motherhood. The Healthy Start Scheme is an initiative which allows some new mums to receive free vouchers (each worth £3.10) which can be exchanged for milk, fresh fruit and vegetables, as well as infant formula milk. Healthy Start beneficiaries are also entitled to free vitamins. Vitamin supplements for pregnant women and women with a baby up to one year are available in tablet form and contain folic acid and vitamins C and D. Children’s vitamin drops – which contain vitamins A, C and D – are also available for children from six months to four years of age. Lizzy Hammond, nutritionist, maternal and infant nutrition, said: “Unfortunately, Lanarkshire doesn’t have a great uptake rate for Healthy Start vitamin supplements. “However, we want to change all that and NHS Lanarkshire has committed itself to improving Patients will benefit from the concentration of the clinical expertise and from the co-location with the interventional radiology service, which is now a key aspect of vascular surgery” important to revisit this strategic intent and undertook a wide review of the service, which culminated in a stakeholder event in June to consider the proposal and identify a preferred site. “We had significant support within the stakeholder event to proceed to a single site and for that site to be Hairmyres Hospital.” Increasing numbers of vascular interventions are being done as day cases and surgical interventions have become less invasive. Smaller numbers of patients require vascular surgery as an inpatient and this tends to be more complex surgery. Jane added: “Patients will benefit from the concentration of the clinical expertise and from the co-location with the interventional radiology service which is now a key aspect of vascular surgery.” Patients requiring vascular day case surgery will be treated within the three acute hospitals, and community and hospital vascular outpatient services will continue to be provided from nine locations throughout Lanarkshire. Director of Acute Ser vices Rosemary Lyness said: “Planning work will now take place for the service change to take effect by the end of 2010. “In developing the implementation plans, we will ensure appropriate communications take place with patients, GPs and the Scottish Ambulance Service.” HELP FOR NEW MUMS: Lizzy Hammond with the Healthy Start Guidance Pack the delivery of Healthy Start by supporting health professionals and organisations working with pregnant women, breastfeeding mothers and children in the early years living in lowincome households.” A Healthy Start Guidance pack has now been developed specifically for Lanarkshire containing information on the scheme, how it can be promoted, details on the vouchers and vitamins, what resources are available and vitamin distribution centres. To support the guidance pack, awareness-raising sessions are being held across Lanarkshire. Healthy Start is available to pregnant women and families with children under four years who are on Income Support, Income-based Jobseeker’s Allowance, Incomerelated Employment and Support Allowance or Child Tax Credit (but not Working Tax Credit) with an income below £16,190 (2010/2011). All pregnant women under 18 years old qualify for Healthy Start. For more information on Healthy Start or training, email lizzy. [email protected] GENERAL NEWS SEPTEMBER/OCTOBER 2010 In brief… support network e AhasNEW been established for physiotherapy support workers within NHS Lanarkshire. The aim of the Physiotherapy Support Workers Group is to provide an opportunity for colleagues to share information about learning opportunities and other issues that affect this group. It also enables the networking and sharing of good practice across their varied roles, contributing to the development of learning opportunities for physiotherapy support workers. A development day is planned for 6 October within the Ronald Miller Suite at Wishaw General. All physiotherapy support workers are encouraged to attend this exciting event and there will various topics of interest presented with guest speakers. If you would like to attend or receive further details of the group, contact chairperson Carina Miller at carina.miller@ lanarkshire.scot.nhs.uk carers in e UNPAID Lanarkshire are set to benefit from two new documents produced by NHS Lanarkshire’s Carers Information Strategy Group. The documents are a leaflet entitled “Information for Carers” and a primary care pack entitled “Carers Information Pack”. These will be distributed to all GP practices in Lanarkshire. For further information, contact a member of the carer support team who can direct you to the most appropriate person. See page 7 for contact details. 3 Focus on financial squeeze NHS Lanarkshire teamed up with the Lanarkshire Citizens Advice Bureaux and Credit Union Alliance, to hold an event to help people through the current financial crises. The event at Hamilton Racecourse looked at the impact of the financial squeeze and offered practical solutions to allow agencies to work better together to help support health and wellbeing. Among the speakers was Alex Neil, Cabinet Secretary for Housing and Communities. NHS Lanarkshire’s Kevin O’Neill said: “Tough times can often bring financial problems for people which in some cases, can impact of their health, particularly mental health. “For example, if someone becomes ill, they may need to take time off work which can badly affect their finances which can lead to stress. Similarly, if they are in debt or struggling with money, this can also affect their health – especially their mental health. “The two areas often impact on each other and the conference brought experts from finance, financial advice and health agencies together to look at ways of how we can best support people who find themselves in these situations.” To find your local Citizens Advice Bureau in Lanarkshire, visit: www.cablanarkshire.org.uk CENTRE OPENS Carluke facility will serve the community better THE new £14m Carluke Community Health Centre has opened for business. The facility, on Chapel Street, replaces the previous health centre in Market Place. Marilyn Aitken, NHS Lanarkshire general manager for South East Unit of South L anarkshire Community Health Partnership (CHP), said: “The new Carluke Community Health Centre will allow NHS Lanarkshire to provide high-quality services in brand new, fit-for-purpose premises. “The centre provides a significant number of benefits for the local community and delivers a vastly improved facility for the provision of community health services.” Built over three levels, the new centre will house two GP practices, High Mill (formerly Dr Workman practice) and St Luke’s (formerly Dr Stewart practice), a general dental practice (Carluke Dental Studio) and a wide range of community services. The new facility will enable the delivery of patient care from purpose-built accommodation with dedicated consulting suites and treatment rooms. To make it easy to contact the GP and general dental practices, each of them will continue to use their existing telephone numbers. The general dental practice will have an additional surgery which will enable the practice to significantly increase the level of service provided. The community ser vices accommodation includes space for a wide rage of clinical services, including: q podiatry q speech and language therapy q dentistry q physiotherapy EXPERTS: The event was held at Hamilton race course Have a say in survey THE TEAM: from left – Carol Wallace, health centre administrator, Audrey Telfer, community staff nurse, Karen McCusker, charge nurse, Janette Carlin, clerical officer, and Yvonne Carlin, administration and clerical assistant initiative to encourage e AN members of the public to take more exercise has won an award. The GP Exercise Scheme is a joint initiative between NHS Lanarkshire and South Lanarkshire Leisure and it was given the accolade by the Institute for Parks and Leisure which is funded by the Scottish Government through Health Scotland. The scheme allows GPs to give people whose health would improve through physical activity, access to leisure centres free of charge for an eight-week period then half price for three months. Since it was launched in 2004, more than 2000 people have taken part with over a third still exercising after a year. Sheila Dorrens said: “The award is tremendous recognition for all the hard work put into the project.” thePulse q adult mental health q health education q alcohol and drugs service q community nurse team offices. Plans for the centre were developed in partnership with members of the public and the project group has benefited from the inclusion of representatives from Clydesdale Public Partnership Forum (CLPPF). Irene Miller, chairperson of the CLPPF, said: “I’m delighted to see that Carluke Community Health Centre has opened. The centre is a magnificent facility, allowing people to access a wide range of health ser vices in one convenient location.” Anne Lindsay, vice chairperson of the CLPPF, added: “We really enjoyed participating in the meetings with NHS Lanarkshire and representing the thoughts of the local community.” STAFF will have their chance to give their views of working in the health service through this year’s NHSScotland national staff survey. It takes place from 18 October to 5 November. The questionnaire should only take 15 minutes to complete. It focuses on employees’ key issues of concern. It asks your views on being: kept well informed; appropriately trained; involved in decisions which affect you; treated fairly and consistently; and provided with an improved and safe working environment. Your feedback on these issues will help NHS Lanarkshire see where we are doing well and where further improvements need to be made. The survey, which is confidential, will be available electronically and in paper format. You are encouraged to complete the questionnaire online where possible. Check the weekly staff briefing for further details. Plans are in place THE importance of comprehensive business continuity arrangements is being highlighted to staff across NHS Lanarkshire. Business continuity planning ensures we are ready to respond to a major disruption to services – whether it is a flood, fire or power cut. Individual departments are responsible for ensuring they have business continuity plans in place for their own services. All the individual plans will be made available on FirstPort in the coming weeks. Staff can also access NHS Lanarkshire’s overall Business Continuity Policy on FirstPort. 4 thePulse GENERAL NEWS In brief… chaplaincy team at e THE Hairmyres has recently taken the step of revamping the provision of worship available to staff and patients. Worship is now held in the new sanctuary area on Sundays at 2.15 pm, with patients returning to the wards for the visiting hour at 3pm. Chaplain Derek Peat said: “Our team of NHS chaplains elected to hold worship later in the day. Given that visiting time is from 3pm-4pm, the new time allows patients to worship while in hospital and then be back in their ward when their loved ones visit. “This move also allows family and friends who are coming to visit to arrive a little earlier and join in worship if they wish.” The change in time has seen an increase in the number of patients worshipping in the hospital, but this has presented a new challenge – more helpers are needed to escort patients to and from their wards. Chaplain Jim Hastie added: “We recognise that it is difficult to ask people to give up some of their Sunday afternoon to carry out this valued task, but if we can get a number of people involved then the frequency of help needed would be less. “It is also something that allows volunteers to be part of the spiritual care community in the hospital, and hopefully feel spiritually nourished by being part of the team.” Call 01355 584301 for more information. NEW DVD has been e Alaunched for healthcare professionals wishing to develop their clinical supervision skills. The DVD, entitled Make Room for Clinical Supervision, was developed in collaboration with NHS Lanarkshire, NHS Ayrshire and Arran (NHSAA) and the University of the West of Scotland. Pauline Hanlon, practice improvement and development nurse, mental health and learning disabilities, said: “It is an information resource for all healthcare professionals who are new to clinical supervision and includes demonstrations, reading materials, reference lists, local policies and guidelines.” Following its launch on 3 September at the NHS Celebrating Lanarkshire conference, the DVD will be available to teams and services within NHS Lanarkshire and NHSAA. The DVD will also be incorporated into two forthcoming clinical supervision modules at the University. For more details on the DVD or to order a copy, call Pauline on 01698 366011 or email pauline. [email protected] SEPTEMBER/OCTOBER 2010 POWER TO THE PEOPLE STAFF are being asked to turn off their PCs, monitors and printers at the end of every day to help save NHS Lanarkshire millions of pounds. By leaving PCs and monitors on standby, individual staff members could be wasting £27 a year. Not only is this wasting money – it is unnecessarily increasing our carbon dioxide (CO2) emissions. NHS Lanarkshire’s head of sustainability and environment Marie Porteous said: “People can make a major difference by taking small steps. “Everyone should ensure their PC and monitor is switched off, not just on standby, at the end of every day. “Printers and photocopiers should be switched off when not in use. “Lights should also be switched off and heating turned down or off when not needed.” It pays to be energy efficient Appliance Annual cost PC (Hard Drive) £17 Conventional monitor £10 Flat-screen monitor £3 Laser printer £21 Photocopier £42 Fax £6 Lighting (per m2) £2 Figures based on Energy Saving Trust studies leaving devices on standby for 16 hours Mon-Fri and 24 hours Sat-Sun. NHS Lanarkshire signed up to the Carbon Trust Carbon Management Programme in 2008 and was set a target to reduce carbon dioxide emissions by 15 per cent by 2014 – which would save £5.1 million. In an office of 45m2 with 12 computers and monitors, three printers and a fax, the cost of leaving these items on standby every night and at weekends would potentially be £483 every year. Other appliances Appliance Usage Annual Cost Kettle 10 times a day £54 Desk fan 10 hours a week £2.60 Mobile phone charger On standby £2.50 To meet the 15 per cent target NHS Lanarkshire is aiming to reduce emissions by about 5911 tonnes of CO2 every year. Emissions have been cut through various projects including the Christina’s on her bike! Pledge to cut pollution NHS Lanarkshire demonstrated its commitment to reducing greenhouse gas emissions when it recently signed Scotland’s Climate Change Declaration. Chairman Ken Corsar joined with councillors Hamish Stewart and Eddie McAvoy, from South Lanarkshire Council, at the Low Carbon House in South Lanarkshire College in June to sign the declaration. Scotland’s Climate Change Declaration acknowledges the reality and importance of climate change and is a means of demonstrating local leadership and commitment to action. The declaration includes commitments both to mitigate our impact on climate change through reducing greenhouse gas emissions and to adapt to predicted climate change impacts. The declaration was developed by a group of 12 organisations in a process supported as part of Changing Our Ways: Scotland’s Climate Change Programme. They included: q Scottish Government q Convention of Scottish Local Authorities q SOLACE Scotland q Sustainable Scotland Network q Energy Saving Trust q Carbon Trust q Local Energy Support Programme q UK Climate Impacts Programme q Scotland and Northern Ireland Forum for Environmental Research. replacement of some windows, boilers and light fittings. The health board is currently on course to meet its target but it will only succeed if staff take personal responsibility ensuring energy is not wasted. What you can do: q Turn off your monitor when you are away from your desk q Turn down your heating or turn it off completely when it is not needed q Shut down PCs and switch them off at the wall at the end of each day (PCs still use power when shut down) q Also switch monitors off at the wall (monitors automatically go into standby when PCs are shut down but this is not switched off) q Printers and photocopiers are all switched off at the wall at the end of every day q All lights are switched off when not needed. A MONKLANDS hospital support worker is the first in NHS Lanarkshire to get a bike through the cycle to work scheme. Christina Caldow applied for a bike as soon as the launch of the scheme was announced on the computer screen wallpaper back in June. Christina, who works in the hospital’s renal unit, collected her bike on 21 July, and has been using it regularly to cycle to work from her home in Rocsoles, Airdrie. Christina said: “It was costing me a fortune to get to work – about £10 a day on taxi fares. I recently moved to Rocsoles which made the journey a bit cheaper but it was still costing me a lot of money. “As soon as I saw the scheme had been launched, I decided to make use of it.” She added: “The other big attraction for me was I wanted to get fitter. “On the days I don’t cycle, I walk and already I’m feeling much better.” The cycle to work scheme gives staff the chance to get themselves a bicycle and associated equipment up to the value of £1000. The introduction is part of NHS Lanarkshire’s Travel Plan launched in 2008 to encourage more sustainable travel within the organisation. SIGNED UP: (from left) Councillors Hamish Stewart and Eddie McAvoy with NHS Lanarkshire chairman Ken Corsar To find out more about the scheme, visit www.cyclescheme.co.uk and click on the employees tab or visit the travel section on FirstPort. SEPTEMBER/OCTOBER 2010 GENERAL NEWS thePulse 5 Great feedback from trainees and departments A GOVERNMENT project to boost young people’s job prospects is proving a big success for both NHS Lanarkshire and the trainees taken on by the health board. NHS Lanarkshire undertook the Government’s Future Jobs Fund in October 2009 and the first trainees began in January of this year for a period of 26 weeks. Recruitment advisor Sarah Glass said: “The feedback we received both from the trainees and from the participating departments has been extremely positive. “To date, we have 55 confirmed posts within NHS Lanarkshire and, so far, 41 trainees are currently NEW SKILLS: Some of the Future Job Fund trainees who voted the scheme a hit working throughout the organisation in a number of clerical and allied health professional roles.” Although the initiative aims to provide young people with the skills to undertake permanent employment, it has also given people the chance to discover new interests. SYSTEMS ARE GO! THE LEARNPRO TEAM: (from left) Jackie Fitzpatrick, Jan Shand and Agnes Robb with the new system Paul Langton worked in Strathclyde Hospital’s communications department for the six months. He said: “I had never worked with websites before, but because of this opportunity, I have now discovered a new career path.” The first of the trainees have now completed their 26-week contract. Andrew Mushet, who has worked within the HR division at Law House, said: “I have received a lot of new skills through professional clerical training and met a lot of new people. This has really improved my communication skills and confidence.” Another of the trainees, Deborah Graham, has been working within health records at Hairmyres Hospital. She has secured permanent employment with NHS Lanarkshire. She is now looking forward to starting her new position within Blantyre Health Centre. NHS Lanarkshire is now beginning phase two of the Future Jobs Fund. Due to the success of the initiative, some managers have taken on additional trainees and other departments are preparing to commence the process and take on their first trainees. To find out more, contact Sarah on 01698 3777762 or email [email protected] New e-learning resource will allow staff to complete mandatory training online A HOST of training opportunities will soon be available at your fingertips courtesy of a new e-learning system. The online LearnPro training application will be launched in September and is available to all NHS Lanarkshire staff. The first course will be module one in Prevention and Management of Violence and Aggression (PaMOVA), which is mandatory for all staff and must be repeated every three years. In addition, a wide variety of e-learning training programmes will be available via LearnPro soon. Jan Shand, NHS Lanarkshire manager for PaMOVA, said: “We received funding from the Healthy Working Lives Challenges Fund to develop e-learning for the preventions and management of violence and aggression. “After researching the available resources, we concluded that the LearnPro system fitted our needs. “LearnPro has added bonuses. It offers e-learning training on a huge range of other mandatory topics To use the LearnPro system, follow these steps: q Visit the LearnPro website at https://nhs.learnprouk.com q Register on the system (you will need your payroll number). q Access the training modules you wish to undertake or which have been allocated to you. q Once you have completed the learning module you will do an assessment to ensure you have gained the relevant knowledge required (you can re-sit the assessment but the questions will change). which will be made available in due course. “LearnPro will enable us to provide refresher PaMOVA training to existing staff through an online system. “It will help maximise everybody’s safety by helping in the prevention and management of violence and aggression.” NHS Lanarkshire’s LearnPro project team – Jan, Agnes Robb, training manager, and Jackie Fitzpatrick, administration manager for organisational development – will be working closely with the other Scottish health boards that already use the system to determine which existing training courses can be amended for use in Lanarkshire. Agnes said: “The system has numerous benefits. It is available to all staff, it can be accessed from the office or from home, it is an alternative mode of learning to face-toface training, and people can do the course at their own pace. “People can build up their own learning plan and it can be specifically tailored to their role and to their personal development plan. “You can also select training in areas that may not necessarily be vital in your role but that you have an interest in. “And there’s the added bonus that it reduces the time and cost spent on staff travelling to and from training courses.” For more details on the LearnPro system, contact Jackie on 01698 377794 or email jackie.fitzpatrick@ lanarkshire.scot.nhs.uk or Jan on 01236 707198 or jan.shand@lanarkshire. scot.nhs.uk or call Agnes on 01698 377790 or email her at agnes.robb@ lanarkshire.scot.nhs.uk 6 thePulse GENERAL NEWS SEPTEMBER/OCTOBER 2010 BEYOND BOOKS There’s a huge range of useful resources at NHS Lanarkshire’s libraries A FANTASTIC range of services and resources – including books, jour nals, DVDs and training materials – are readily available at NHS Lanarkshire’s libraries. Our libraries provide much more than just an extensive range of publications and research materials for medical staff in hospitals. Amanda Minns, library services manager, said: “The librar y service has changed enormously in recent years. “From the old, traditional ‘Drs libraries’ the libraries now offer a dynamic, modern service which is available to all staff, whether they work in the community, in hospitals or in an administration role. “You don’t have to physically enter a library to use our services, you can book and order resources online which can be delivered to your work address, and journal articles and resources can be sent electronically.” The professional library team can provide a variety of training courses, health props for events, DVDs, and leaflets. They can also develop information packs on request, order required books and materials, and help with the development of new policies and strategies. All staff can benefit from the services available. Amanda said: “Our literature search, for example, is free. If you wish to look into a particular area of patient care, legislation or health issue, we will go away, check through all the available resources and research and provide an electronic list of the most relevant SEARCHERS: Your library assistants: from left, Ruth Ross, Wishaw Library, Karen Watson, Hairmyres Library, and Maureen Graham, Health Promotion Library q The library service has libraries scattered throughout Lanarkshire, in each of the acute hospitals and at Law House. q The library service has access to more than 25,000 books on all areas of medicine and health, as well as topics such as management, leadership, IT and aspects of HR such as interviewing and recruitment. q The library service also has access to more than 100 journal titles, videos, DVDs, courier boards, models and is the central distribution point for health leaflets in Lanarkshire. Amanda said: “I want to persuade all NHS Lanarkshire staff the library service is there for them and can help in a wide variety of ways. “We’re happy to come out to your location and speak with teams about the services we offer. “We want to raise people’s expectations of their library service. Contact us to find out what we can do for you.” research and publications with hyperlinks to relevant free information. “Library staff have professional skills in this work and can ensure you get the most accurate and relevant infor mation quickly and easily. “Why spend your own time doing this when a quick call will let us do the work for you and allow you to concentrate on your own areas of expertise and help improve patient services.” The library team can also help provide resources for health events and teaching materials for staff, teachers and local community groups. Amanda said: “We have a wide range of resources which can be used by staff and the general public, such as schools and businesses, for health promotion purposes. “We have a variety of displays which can be used to demonstrate various health issues, including a smoker’s lung and beer goggles to demonstrate the dangers of smoking and alcohol.” The service can also provide staff with a variety of training courses, including an overview of the library services and Scottish Health Libraries Catalogue (Shelcat) database, doing research and using medical databases. There is also a variety of courses for administrative staff. For more information on the library services available, including the Shelcat database, which allows you to view available resources at other libraries, visit the service’s page on FirstPort or call Wishaw Library on 01698 366316; Hairmyres Library on 01355 585487 or the Health Promotion Library at Law House on 01698 377600. Get a new computer tax free Shows to shift attitudes LANARKSHIRE will once again be hosting a number of exciting events as part of the annual Scottish Mental Health Arts and Film Festival. The Scottish Mental Health Arts and Film Festival, which will take place from 1 to 24 October, aims to transform social attitudes towards mental health. Now in its fourth year, the festival has become one of Scotland’s most significant cultural events. Avril Thomson, NHS Lanarkshire senior health promotion officer, said: Did you know? “The multi-arts festival aims to promote positive mental health in the context of equality and social justice, explore the relationship between the mind and creativity, and create a dialogue with the public, the media and the arts about what mental health means to us all.” For further information on the festival events in Lanarkshire, visit the festival website www.mhfestival.com or the Lanarkshire festival website www.lanarkshirementalhealth.org.uk/promoting-well-being/ mental_health_festival/ You can also contact Avril on 01698 377626, or email [email protected] AS an NHS Lanarkshire employee you have the chance to join a fantastic scheme which allows staff to enjoy a high-specification, brand new computer at home using a tax-efficient salary sacrifice arrangement. Staff who took part in the 2007 scheme can take part again. Brochures will be sent to all eligible staff. If you do not want to receive the brochure please inform payroll. Payment for your computer is made over 36 months out of your gross pay, making savings on tax and national insurance. Benefits of the scheme include: q Convenient, affordable, fixed reduction to your salary q Get a brand new, high-specification notebook or desktop computer from HP or Apple q Save on tax and national insurance q Significant savings off manu facturer’s RRP q No credit checks or deposits q Computer packages include a comprehensive 36-month manufacturer’s warranty, plus internet security with 36 month updates on HP packages q Free delivery to your home at your convenience q Prices start from approximately £14 per month. The scheme order window will open mid-September until midOctober 2010, so look out for the brochure which will be delivered to your home. You can place your order either online or over the phone. Road shows are being held at various locations during the order period, with computer equipment on display. Members of the home computing team will be on hand to answer questions about the computers or the scheme itself. Further information detailing the computer packages and costs involved will be available to all eligible employees. For more details, call 08444 821860 or go online at www.lets-connect.com/nhslan SEPTEMBER/OCTOBER 2010 GENERAL NEWS Support team lays out its stall It’s vital for staff to report all aggressive acts RAISING awareness of the vital work carers do was the aim of NHS Lanarkshire’s Carer Support Team (CST) during Carers Week 2010. The CST held information stalls throughout Lanarkshire to provide information and advice for carers and to highlight how important they are to healthcare. The aims of the CST include: q Raising awareness of carers q Providing information to carers q Helping identify hidden carers q Referring carers to relevant support groups q Developing good links between hospitals, GP surgeries and primary care services to avoid carers slipping through the net. The team has a carers’ co-ordinator at each of the three acute hospitals, one covering each primary care area for north and south Lanarkshire. Carers can be any age with, for example, children at school who are looking after older siblings or their parents, and their needs can different to older carers, which is why CST now has a co-ordinator for young carers in both north and south Lanarkshire. If you wish to discuss a carer issue or are looking for more details on the support available for carers, the contacts are: q Hairmyres email elaine. [email protected] or call 01355 585522 q Monklands email lesley.callan@ lanarkshire.scot.nhs.uk or call 01236 748748 q Wishaw email elizabeth. [email protected]. uk or call 01698 36118 q North Lanarkshire Primary Care email marion.mcparland@ lanarkshire.scot.nhs.uk or call 01698 404055 or 07788 646295 q South Lanarkshire Primary Care email [email protected] or call 01698 285 163 q North Lanarkshire Young Carers email Alison Smith, [email protected] or call 01698 258801 q South Lanarkshire Young Carers email Barbara McAuley, youngcarerservice@southlanarks hire.gov.uk, or 01698 455455 SPEAK UP: better information on incidents can help prevent future trauma to other staff ON THE RECORD VIOLENT and aggressive acts by patients against staff are a real concern and must be recorded correctly to allow the appropriate action to be taken to reduce the risks. Judy Allison, NHS Lanarkshire’s risk manager, said: “The DATIX system is well used by frontline NHS Lanarkshire staff to record a variety of incidents which affect staff, patients and visitors. “As a result we now have better information on incidents and on trends, with this shared across NHS Lanarkshire. “As part of the review of incident trends it is clear that violence and aggression is a real concern to staff. “However, occasionally this type of incident can be wrongly recorded, which can lead to the impression of more violence and aggression towards patients rather than violence by patients towards staff.” Any incidence of a violent and aggressive act by a patient which is directed towards a member of staff should be recorded as a ‘Nonclinical employee’ incident type as the incident affected a staff member. It is important to still record the patient details as this is can be a key element of what occurred, so their details should be recorded in the ‘Contact’ section of the form. Any search using the patient’s name will produce any incident of any type in which they were involved. An example of this type of incident might be: “Patient A became verbally and physically aggressive towards staff for no apparent reason. Kicked and attempted to hit member of staff.” A violent and aggressive incident by one patient towards another might be: “Patient A threatened a fellow patient, Patient B, using verbal abuse and attempted to kick fellow patient.” This would be recorded as a ‘Non-clinical patient’ incident as there was violence or aggression towards a patient, with Patient B’s name recorded on the form and Patient A, recorded as contact. For more information, contact Judy on 01698 245104 or email judy.allison @lanarkshire.scot.nhs.uk or visit the risk management website on FirstPort. thePulse 7 Get policies all in the one place FINDING policies and developing new ones is proving to be a whole lot easier thanks to the new Corporate Policies Site. Since its launch in June there have been more than 7000 “hits” on the site – indicating how often staff are using the new system. Carol McGhee, corporate risk manager, has been delighted with the early success of the site and says it will continue to improve. She said: “The Corporate Policies Site means staff will be able to find policies quickly and easily in one place. “As policies continue to be transferred to the site, and as staff let us know of any policies they can’t find, it will improve further.” Carol added: “I’d like to thank everyone involved in the Short Life Working Corporate Policies project group for all their hard work. “I’d also like to ask for everyone’s support in continuing to contact me if they cannot find a policy they are looking for.” The new Corporate Policies Site helps prevent issues such as policies being produced in different formats, difficulties in finding policies and identifying what group is responsible for endorsing the policy. There is also a policy on developing policies available on the system, designed to be used electronically with hyperlinks, and an electronic policy template for the development of all policies. However, the site is currently limited to policies only. Procedures, guidelines and protocols will not be uploaded to the site at this time. Monitoring of the site will begin in November with some staff being asked to complete a questionnaire.The findings will be published in a future edition of The Pulse. If you cannot find a specific policy, contact Carol on 01698 258785. Access the system on FirstPort. New website to help tackle substance misuse LANARKSHIRE’S Alcohol and Drug Partnership (ADP) has launched a new website to make it easy to find local support and advice. The new site at www.lanarkshireadp.org includes specific sections with advice for the public, families, carers and young people. It has general information relevant to everyone, as well as advice targeted specifically to people with a substance misuse problem. There is also a section on the new site for drug and alcohol professionals with information about the latest research, training opportu- nities and links to key national and local publications, such as the Lanarkshire ADP strategy and delivery plan. The website’s improved look and navigation make it more user friendly and easier for people to find what they are looking for. One new feature is a service finder that allows users of the website to search for drug, alcohol or suicide prevention services close to their postcode or town. Val Tallon, Lanarkshire ADP coordinator, said: “The new website has a strong focus on the services and support that is available locally in Lanarkshire, but it also signposts users to other relevant websites and organisations that can offer help and information.” Chair of Lanarkshire ADP Colin Sloey, who is director of North Lanarkshire Community Health Partnership with NHS Lanarkshire, said: “The new website is a fantastic resource for anyone with questions about alcohol or drugs, whether they are looking for some straightforward advice or want to know how to access one of Lanarkshire’s specialist services. “Problematic drug and alcohol misuse can have a detrimental effect on lives of both users and their families. But it is important to remember that there is excellent support and help available to give people the opportunity to recover. The kind of high-quality information available through this website has an important role to play in that process.” Lanarkshire ADP is a strategic partnership between NHS Lanarkshire, North Lanarkshire Council, Scottish Prison Service, South Lanarkshire Council, Strathclyde Police, the Crown Office and Procurator Fiscal Service, Strathclyde Fire and Rescue and the voluntary sector. Its aim is to coordinate actions around alcohol and drug problems in Lanarkshire. 8 thePulse GENERAL NEWS SEPTEMBER/OCTOBER 2010 FUNDRAISING FUN Great care inspired Allison to raise funds for cancer charity CUMBERNAULD nurse and mum of two Allison Hernandez has thanked her NHS Lanarkshire colleagues for the care they provided during her breast cancer treatment. And the 46-year-old, who works as a treatment room co-ordinator at Central Health Centre, said their care and compassion inspired her to raise £4700 for cancer research. Allison, who was diagnosed last October after finding an unusual lump, is now thankfully on the road to recovery. The former Monklands Hospital accident and emergency nurse said: “The treatment and care I received at Monklands, Wishaw and the Beatson was absolutely fantastic. “When you think about how much these treatments would cost it must be phenomenal so that’s when you start to appreciate how good the NHS is. “I wanted to do something in recognition of the care I received and to do something to help in the fight against cancer.” Allison continued: “After finishing the radiotherapy treatment my doctor told me the cancer was now gone and I felt great. “I decided to do the Race for Life in Glasgow on 6 June. “I also arranged a charity night at Dullatur Golf Club, with my son Carlos’ band, The Replay, providing the entertainment and we managed to raise £4700.” Allison, who is married to Jose, and has two sons Carlos, 14, and Antonio, eight, revealed that her illness had been a complete shock to them all. She said: “There had been no sign that anything was badly wrong. I’m never off work but I’d had a cough TOP TOTAL: Allison (left) gives cheque to Dorothy Rodger of Cancer Research which I couldn’t get rid of and thought it must be a chest infection. “My chest was sore from coughing and when I touched my chest I felt a strange lump. “I didn’t really think anything of it but it grew to about the size of a golf ball and I made an appointment with my GP the following week who referred me to the hospital that day. “I was seen at Monklands Hospital within a week and got a series of tests done which confirmed I had breast cancer. “It was difficult to accept. One day I had been a health service provider and the next I was a patient. You don’t think about the level of care you get in the NHS, all you hear are the negative stories, but when you actually have to rely on the health service you really appreciate it. “I had all my tests done in one day. Then I had breast surger y in Monklands in Express yourself with knitting AN appeal has gone out to Lanarkshire women to help with a breastfeeding knitting initiative. The Lanarkshire Breastfeeding Initiative (LBI) has organised a knitted bosom project and has asked women to knit a breast to be used by breastfeeding support workers, midwives and community mothers to give instructions on hand expression to new mothers. Individual women as well as groups of women in local community groups have taken up the challenge with gusto, knitting more than one hundred bosoms. LBI volunteer Adele McVay came up with the idea. She said: “Hand expression is a handy skill for any mum who breastfeeds. It’s easy to do and these knitted bosoms allow us to show new mums the best technique.” She continued: “The project has also helped us promote the benefits of breastfeeding as many of the women who have taken part in the knitting – such as mothers and grandmothers – end up discussing the issue with their own children and grandchildren.” Babies who are breastfed are less likely to suffer from gastro-intestinal infections, chest infections, urine infections, ear infections, asthma, eczema, diabetes in childhood and obesity. Mothers also benefit by having a lower risk of ovarian cancer, breast cancer and hip fracture. To participate in the project, visit www.nhslanarkshire.org.uk/ Services/Breastfeeding/LBI/ Pages/default.aspx or call the LBI on 01698 377655. IN STITCHES: (from left) Rose Fish, Joanne Leonard with baby Natalie, Jacqueline Semple with baby Taylor, Helen McGurk with baby Daniel, Ann Grace Donnachie with baby Gabriella, and Anna Scott November to remove the cancer, I then started my chemotherapy treatment at Wishaw from December until April and I received radiotherapy treatment at the Beatson in May. “It was just incredible and I want to thank all the consultants, doctors and nurses who cared for me.” Rhona Roberton, general manager of cancer services, said: “It is really good to hear that Allison is recovering well after her treatments. “As a nurse herself, Allison will realise the importance for staff to receive positive feedback from their patients and so it is very pleasing that she was happy with the care she received. “Her story is also a good example to people in Lanarkshire to contact their GP quickly if they notice an unusual lump or growth. “Early diagnosis of breast cancer means treatment can be started quickly and increases the chances of the treatment being successful.” Lab option examined FOLLOWING the August meeting of the Laboratory Medicine Services Review (LMSR) Project Board, further work will be undertaken on Option C – one main laboratory on the Wishaw site with two core laboratories on the Monklands and Hairmyres sites. Detailed planning will also consider a single site for pathology on the Monklands site. Option C offers: q potential for greater automation of sample handling q more senior staff focused on one site q opportunity to rationalise nonurgent GP services as recommended in the Healthcare Commission document – Getting Results q greater ‘single system working’ q opportunity to have a modern pathology laboratory on the Monklands site q release of non-recurring funding. Much more detailed work will have to be undertaken before a final recommendation can be made. This will include a technical feasibility study of the accommodation, workforce planning, specimen transportation, information systems, and analyser capacity. The project board will not be in a position to make a clear recommendation until this work is taken further. A series of staff engagement meetings will also take place in September to brief staff on the work to date and potential implications for the future of the laboratory service in Lanarkshire. If Option C proves to be not viable Option B will be revisited. The project board aims to make a final recommendation in the autumn. SEPTEMBER/OCTOBER 2010 GENERAL NEWS Training comes up trumps thePulse 9 New policy on resuscitation NEW state-of-the-art medical training facilities at Kirklands Hospital are HANDS ON: New doctors helping to ensure NHS Lanarkshire’s brushed on their skills at a staff continue to provide the best recent session at the new possible patient care. state-of-the-art facilities Catie Paton, acting clinical skills at the Medical Education development specialist, is excited Training Centre by the opportunities the new Medical Education Training Centre will provide. She said: “This is a fantastic facility Lanarkshire in the late autumn or spring, in attending one of which will ensure both two intensive full-day medical students and staff sessions. benefit from being able to And the centre learn new skills or resonated with refresh existing ones all the beeps in a controlled, NHS and bustle of a simulated clinical y b d e d n fu was busy day onenvironment.” The centre w call, helping R e c e n t l y, N H S and Glasgo e ir h s rk a n La on the new intake Lanarkshire’s soon in associati prepare for the to be foundation University n o ducati real thing. year one (FY1) with NHS E Catie said: “The doctors brushed d n a tl o c for S clinical scenarios up on their management focus on the acutely ill of medical emergencies in a medical patient with condifull-day simulation programme in tions such as acute coronary the centre. The 70 medics in waiting who syndrome and anaphylaxis. “The workshops and clinical took up their first doctor posts in August, were joined by a further 60 scenarios reviewed key clinical skills colleagues who will be moving to required of an FY1 doctor and were Did you know? facilitated by clinical staff.” Another recent session at the centre was aimed at anaesthetic trainees and forms the initial part of a comprehensive programme of airway management. This was facilitated by consultant anaesthetists from across Lanarkshire. In addition to enabling skill and competency-based clinical training to be provided for medics and medical students, it can also provide a range of associated non-clinical skills training. The centre also has a lecture theatre and meeting rooms can be booked by all NHS Lanarkshire staff. For more information, contact Catie on 01698 855610 or email catherine. [email protected] ON 1 October NHS Lanarkshire will launch a new policy governing cardiopulmonary resuscitation. This is the first national policy governing this area and it is hoped it will clear up any misunderstandings surrounding this important part of patient care. While there are no major changes to our existing Do Not Attempt Resuscitation policy, this new one will provide clarification on what Do Not Attempt Cardiopulmonary Resuscitation (DNACPR) actually involves and, perhaps more importantly, what it does not involve. The policy also includes a new patient, relatives and carers information booklet. William Lannigan, acting lead resuscitation and clinical skills facilitator, said: “Perhaps the most important fact of the new policy is the ethos of one form, one patient, total care. Staff should be aware that any DNACPR form will be invalid unless all parts are fully completed.” An important fact of this form is that on discharge it can be sent home with the patient and stored in their life pod which is currently used to store important information about the patient’s care. The policy will be rolled out simultaneously at all three acute sites on the “go live” date of 1 October. Drop in sessions will be held in the lecture theatres on each site to provide more information. Although there will be no paper copies of the policy it can be accessed via the Policy site on FirstPort and a short video of frequently asked questions will also be available in the medical education and practice development sites on FirstPort. It is hoped this information will be used as part of the daily safety brief within the clinical areas and that each member of staff will make themselves aware of the new policy. For further information, contact William Lannigan on 01236 713413 or william.lannigan@ lanarkshire.scot.nhs.uk Alternatively, contact your local resuscitation training officer. VITAL ORGANS Talk about important transplant decisions TRANSPLANTS save lives and organ donation must be a key consideration during end of life care, says Susan Hannah. The specialist nurse in organ donation is aiming to raise awareness of how staff can help ensure patients’ end of life wishes are met. And Susan can also provide advice on speaking with patients and their loved ones about organ and tissue donation. Susan said: “Although 90 per cent of people support organ donation, only 27 per cent of us have actually joined the register so even if someone has not registered there’s a good chance they’ve spoken to their loved ones about their wishes. “It’s important to speak to families about your patient’s wishes, whether or not they have registered, but you need to do this in the right way and be sensitive to their situation.” Susan continued: “Before speaking to the family you should have checked the patient’s status on the organ donation register by calling 01179 757575. Most families tend not to raise the issue of organ donation” “If you have not received an organ donation awareness session or received the organ donation resource pack you should also contact myself or the on call nurse specialist in organ donation.” When someone has joined the organ donation register their end of life choices are protected by law through the Human Tissue (Scotland) Act 2006. Susan said: “Most families tend not raise the issue of organ or tissue donation with healthcare professionals, so it is up to us to speak with them. “Even if a patient has signed up to the register it is important to let their families know and to advise them that we must strive to ensure their wishes are met.” NHS L anarkshire’s Organ Donation Committee aims to help raise awareness of the importance of transplants for saving lives. It is also encourages all staff to sign up to the organ donation register (www.uktransplant.org.uk). Susan said: “The donation committee’s ambition is to achieve a 100 per cent identification and referral rate – not just in the intensive care units but in the emergency departments and wards as well, ensuring organ and tissue donation becomes a routine part of end of life care.” If a family approach you about organ donation contact the on call specialist nurse in organ donation on 07659 594979. Susan will be holding awareness raising and training presentations which include how to approach patients and their families to discuss donation as an appropriate end of life choice. For more information call Susan on 07590 352026 or email [email protected] For information on a patient’s organ donation status, call 01179 757575. If a family approach you about organ donation, contact the specialist nurse in organ donation on 07659 594979. SUSAN HANNAH: ‘Strive to ensure wishes are met’ 10 thePulse ANNUAL REVIEW ANNUAL REVIEW SEPTEMBER/OCTOBER 2010 thePulse 11 ALWAYS MOVING FORWARD This year’s annual review showed it’s been a year of achieving targets AT the annual review, Health Secretary Nicola Sturgeon heard that 2009/10 had been another year of sound progress for NHS Lanarkshire. Particular highlights included: q Achieving our health improvement targets in dental registration, suicide prevention training, alcohol brief interventions, smoking cessation and inequalities health checks q The proportion of children aged three to five who are registered with an NHS dentist has further improved and was 85.6 per cent, exceeding the 80 per cent target due by March 2011 q Achieving our target for reduction of Staphylococcus aureus bacteraemia with 164 identifications. Our C difficile rate is also less than target at 0.56 for the quarter to April 2010 q Sickness absence rate among staff has further improved to 3.98 per cent, against a target of 4 per cent q Ongoing implementation of the Scottish Patient Safety Programme and robust progress in all workstreams q Achieving all access targets for cancer, for outpatient appointments, for inpatient and day case treatment and for key diagnostic tests q Achieving our target for 48-hour access to GP/Primary care team appointments q Achieving financial balance and our target for efficiency savings q The new national patient satisfaction survey for 48-hour access to primary care shows NHS Lanarkshire achieved 93.1 per cent against a plan of 90 per cent at April 2010 q We achieved more than 95 per cent compliance with the 62-day cancer target, and 99 per cent against the 31-day target. q As at March 2010, no patients were waiting: q More than 12 weeks for a first outpatient appointment q More than nine weeks for an in-patient or day case treatment q More than four weeks for a key diagnostic test. q We sustained 98 per cent compliance with the target of four hours maximum waiting in A&E. PRIOR to chairing the annual review, Health Secretary Nicola Sturgeon visited Wishaw General’s refurbished neonatal unit to see the new facilities and meet staff and new arrivals. Ms Sturgeon met the first baby born in the newly reopened facility following its £1 million refurbishment and redesign. The expanded neonatal unit provides 29 cots: eight intensive care, Fewer sick staff with EASY More details are available at www.nhslanarkshire.org.uk Shortest cancer waiting times ANOTHER success highlighted in the annual review was our performance in cancer treatment targets. In October 2008, the Scottish Government announced it would: q Extend the 62-day urgent referral to treatment target to include patients who have been identified through a cancer screening programme and all patients referred with an urgent suspicion of cancer q Introduce a new 31-day target for all patients diagnosed with cancer from decision to treat to treatment NOW WE ARE TWO: (from left) EASY call handlers Tricia Mooney, Terri Massey, and Elaine Wotherspoon with call centre supervisor Marie McNaughton. EASY’s other call handler Mary Richmond is not pictured q Each health board has a target with 95 per cent of all eligible patients being treated within 31 or 62 days q From the figures for quarter one (January-March 2010) NHS Lanarkshire’s performance against the 62-day target was 98.1 per cent, which is the highest percentage for the five West of Scotland NHS boards. Of all the mainland NHS boards, NHS Lanarkshire had the lowest maximum wait in days from referral to treatment at 64 days. Recording progress, shaping the future… NHS Lanarkshire had the chance to high- Secretary and members of the public. An light the progress made in the last year extensive range of activity has been underwhen Health Secretary Nicola Sturgeon taken across Lanarkshire aimed at visited to chair the annual review improving the quality of patient care and patient safety for all our patients. in August. “Significant progress has been NHS Lanarkshire chief executive made, supported by a range Tim Davison said: “We were delighted to of initiatives such as the have the opportunity to highlight patient safety programme the progress we made last year and and the Lean programme. to share this with the Cabinet targets All by all of us. It should always strive to give quality care to every patient, every time. “Health boards deserve credit for their many successes, and should take the opportunity to learn where improvements can be made and make changes. “That’s why it is so important we hold them to account in public so people can listen, ask questions and help shape the future of our NHS.” ! achieved More cots for ill and early babies 11 high dependency care and 10 special care – an increase of seven cots. Wishaw General’s neonatal unit provides comprehensive care for critically ill term and premature babies in Lanarkshire, including intensive care, high dependency, “Due to the dedication and commitment from our staff we have met all our targets in regard to patient waiting times and healthcare associated infections and we have achieved in-year financial balance. “Our investment in healthcare facilities has also continued apace and we look forward to many of these developments completing this year.” Ms Sturgeon said: “Our NHS is cherished special care and outpatient consultation. The unit is a regional level three facility, the highest level for a UK neonatal unit – meaning it provides the full range of neonatal care, with the exception of surgical services. In 2009, the Wishaw Neonatal Unit provided the following care: q total admissions: 894 babies q 170 babies born in the unit at less than 34 weeks gestation q 105 babies born under 2.5kg – of these, 65 weighed less than 1.5kg q 100 babies treated for ventilation q 139 babies treated with CPAP (Continuation Positive Airways Pressure) machines which provide additional respiratory support – using masks to put air into a baby’s lungs rather than using a tube. Launch of support group for parents at the Neonatal Unit: see page 13. NHS Lanarkshire is continuing to reduce rates of Staphylococcus aureus bacteraemia (SAB) since meeting its 2010/11 target. SAB cases, which includes MRSA and MSSA, totalled 164 for the year ending March 2010 which met the Scottish Government HEAT target of a 35 per cent reduction. NHS Lanarkshire is now working towards a further 15 per cent reduction of SAB to meet the HEAT target for 2010/11. NHS Lanarkshire’s EASY Service reached its second birthday this year with plenty to celebrate. When EASY (Early Access to Support for You) started, NHS Lanarkshire’s sickness absence was peaking at 6.75 percent. NHS Lanarkshire had the highest annual sickness absence rate among large mainland health boards at the time. As a result of a range of measures including the EASY Service, absence rates have fallen beneath 4 per cent since April this year. Every 1 per cent drop in sickness absence equates to 120 staff back at work and increasing patient care delivery. There has also been a reduction in bank staff and overtime costs. Moyra Anderson, EASY co-ordinator, said: “EASY celebrated its second birthday in May and we want to take the opportunity to thank all staff within NHS Lanarkshire who have made the service so successful. “The EASY family includes call handlers, case managers, occupational health advisers and physicians, physiotherapists, occupational therapists and health and safety advisers. “We work closely with our Human Resources colleagues and local managers throughout NHS Lanarkshire.” EASY is able to provide fast access, where appropriate, to a wide range of support for staff who are absent from work including: q Occupational health advice and assessment q Physiotherapy advice and treatment q Psychological advice and counselling q Workplace modification q Return to work information q Health and safety advice. If you have been absent in the past two years, EASY may have contacted you to find out what you think of the service. Another reduction in MRSA rates NHS Lanarkshire medical director Alison Graham said: “Meeting the target is an excellent achievement and is the result of a lot of hard work by staff across N H S L a n a r k s h i r e . Ta c k l i n g healthcare associated infections such as MRSA remains a key priority for NHS Lanarkshire and we are continuing to develop new initiatives to further reduce the rate of infection in our hospitals.” NHS Lanarkshire has used a wide range of initiatives and approaches to drive down rates of SAB. This has included testing the national SAB investigation Tool, key elements of which will be included in an enhanced surveillance and improvement approach. In addition, infection control nurses and clinical skills facilitators have demonstrated optimum blood culture techniques to West of When contacted, 91 per cent of staff rated their EASY member of staff positively, 77 per cent rated the help they received from EASY as satisfactory, 76 per cent rated NHS Lanarkshire more positively as a result of EASY and 78 per cent rated EASY positively overall. Managers are also asked for feedback with 80 per cent rating EASY helpful in dealing with an episode of sickness absence, 76 per cent felt EASY helped a staff member to return to work more quickly, 85 per cent felt involved during their staff member’s absence, 95 per cent rated the quality of their contact with an EASY member of staff positively and 86 per cent rated EASY positively overall. Moyra said: “We want EASY to continue to be successful. To do this, we rely on managers reporting any staff member who has gone off sick at the earliest opportunity. “This allows us to support staff as soon as possible. Many thanks again to everyone.” Scotland foundation year one (FY1) doctors. NHS Lanarkshire introduced the MRSA Screening Programme about six months ago in all three acute hospitals with compliance for the elective element of the programme generally greater than 80 per cent. Work is under way to look at how well the programme is embedded into operational activity to improve the quality and delivery of screening where possible. 12 thePulse LOCAL/DISTRICT/PARTNERSHIP SEPTEMBER/OCTOBER 2010 HAPPY RETURNS Patients and staff celebrate drop-in centre’s anniversary THE Kilbryde Hospice Drop-in Centre recently celebrated its second anniversary. Patients and staff marked the happy occasion with a lunch at the centre – which is located in the Red Deer Centre in Alberta Avenue in East Kilbride. Christine Haig, Macmillan clinical nurse specialist at Kilbryde Hospice, said: “The centre has had a successful first two years and continues to go from strength to strength. “People are becoming more aware of the services we offer and we hope that will continue. “It was nice to be able to celebrate with our friends who use the hospice.” The hospice offers ongoing support, complementary therapies and counselling to people who are affected by long-term conditions such as cancer, multiple sclerosis, motor neurone, pulmonary disease or Parkinson’s disease. It has also recently extended its programme to include a quiz afternoon, weekly walking group, Tai Chi, group relaxation and a class on managing stress. Later in the year there will also be a six-week New Perspective Course for people living with cancer. Joyce Law, 75, from Greenhills in East Kilbride, was diagnosed with lung cancer in 2007, and has attended the hospice regularly since it opened. She said: “It’s a wonderful place and I’d be lost without it. “If I’m experiencing any pain there is a therapist who I can see, or I can receive free pampering sessions, which are a nice boost. “But the company at the hospice is a big thing for me as well. “We don’t just talk about our illnesses, but you know that if you want to speak to someone, there’s plenty of people who will listen and know what you’re going through.” JUBILATION: Staff and patients celebrate the Kilbryde Hospice Drop-in Centre’s second birthday. For more information on the Kilbryde Hospice, call 01355 593484. Woodwork aids mental health A towering achievement TWO Wishaw General staff and their husbands climbed Ben Nevis to raise more than £1000 for the hospital’s respiratory ward. Tracy MacFarlane and husband Ricky – along with Tammy Hunter and husband Gordon – completed the climb in June. The medical records colleagues decided to do the climb in memory of Tracy’s gran, Margaret Russell and Tammy’s gran, Margaret Goodwin, who both died from chronic obstructive pulmonary disease. Tracy said: “We wanted to do something to thank the ward for the fantastic care they provided our grans. “We’d never climbed before and could hardly walk the next day but it was worth it to raise so much money.” Tammy added: “We raised the money in the hospital, the health centre and in the community and my husband Gordon raised money at his work at Tuffnells Parcels. “We didn’t expect to get so much and wish to thank everyone who supported us.” Margaret Douglas, senior charge nurse in ward seven, said: “This donation is much appreciated and we’d like to thank the girls and their husbands for their great efforts.” SHOW A LEG: Alan Lawrie (left) and Harry Stevenson at the event with some of the young carers looking on. No pain, no gain for carers SOUTH Lanarkshire Young Carers Forum hit on a novel way to raise funds – a sponsored leg wax. And the volunteers who underwent the waxing at council headquarters in Hamilton were South Lanarkshire Council’s Executive Director of Social Work Harry Stevenson and Alan Lawrie, Director of South Lanarkshire Community Health Partnership. A total of £1045.91 was raised. South Lanarkshire Young Carers Forum represents the views and interests of young carers across South Lanarkshire. Young carers are those aged eight-18 who have a caring role for someone in their family. That person could be a parent, grandparent or sibling and might have a disability, a medical condition or experience mental health or substance misuse problems. The Young Carers Forum seeks to raise awareness of the needs of young carers, inform and improve the provision of services and ensure that the needs of young carers across South Lanarkshire are met. The Young Carers Forum is a registered charity and its committee meets every month. More information on the Young Carers Services is available by calling 01698 455455 or 01698 454564. A WOODWORK group in Airdrie is not only producing high-quality furniture – it is also helping to promote good mental health. The Airdrie Craft Group, which has been running for more than 35 years, is also proving to be beneficial to people aged over 65 years with mental health problems or dementia. Jackie Swan, an occupational therapist for NHS Lanarkshire who works with these patients, said: “I started taking a group to the woodwork group last year and it has been fantastic. “The people that accompany me take great pleasure from attending as it is not exclusively for people with mental health problems and so there is no stigma attached. “It’s a great place for them to go to as they get to meet other people and do something constructive with their time.” The Airdrie Craft Group is held on a Monday to Thursday from 9.30am to noon, and on Wednesdays from 7pm to 9pm, in the Chapelside Centre, Waddell Street, Airdrie. Run by volunteers, membership is £2 a year with an additional £2 weekly fee. For more information, call 01236 638530. SEPTEMBER/OCTOBER 2010 In brief… Nursery grateful for donations KIDS at Kirktonholme Nursery at Wishaw General are enjoying new toys and outdoor equipment courtesy of donations of old clothing from hospital staff, visitors and patients. The nursery is raising around £70 every month thanks to people putting their old clothing and textiles in the “Ragbag” box outside the main entrance. And the kids and staff at the nursery have said a big thank you to everyone who has helped. Nursery manager Janet Alexander, said: “I’d like to thank everyone who has donated their unwanted clothes and textiles by putting them in the Ragbag box. “It’s only taking about a month for us to fill the box and everytime we do we receive around £70 which allows us to buy more toys, resources and outdoor equipment for the children. “Thanks to everyone who has used the box and please keep the donations coming.” For more details about Kirktonholme Nursery, which is privately run, call Janet on 01698 366 917 or email [email protected] A big boost for Little Haven WISHAW General’s Sharon Hughes handed over a cheque for £1700 to the Little Haven charity recently. The quality co-ordinator, from Wishaw’s Labs, held a charity night in aid of the Little Haven, which supports people affected by life-limiting illnesses. And the fantastic amount she raised is being matched by BOC – the gas supplier. LOCAL/DISTRICT/PARTNERSHIP thePulse 13 Landlord raises the bar LITTLE Mia Wallace and mum Jodene handed over a cheque for £2400 to Wishaw General’s Neonatal unit courtesy of the generosity of the Horseshoe Bar in Motherwell. Customers and staff at the pub – who are friends with the Wallace family – had helped raise the money with a sponsored walk and charity night to thank the hospital staff who treated Mia and her twin Jorja, who were born 10 weeks premature. Sadly Jorja did not survive but Mia, who was treated in the unit at Wishaw for six weeks, is now doing well and her mum was happy to be able to hand over the cheque to thank hospital staff. Jodene, from Motherwell, said: “The twins had been diagnosed with twin-to-twin transfusion syndrome – when both twins are sharing a single placenta. “Jorja was moved to Yorkhill Children’s Hospital but passed away after five weeks. “Thankfully Mia is now doing well and is really thriving. “Staff at both hospitals were great. Everyone in the Wishaw unit was lovely and couldn’t have done enough for me – the care they provided was very personal. “I wanted to help raise the money to thank the staff and I can’t WRVS work recognised by Udston BEST BAR NONE: Horseshoe owner Bernadette McCully, left, and Avril McManus hold the cheque from Jodene Wallace, pictured with Mia on the right thank everyone involved in the Horseshoe Bar enough who took part in these events.” Avril McManus, neonatal midwife at Wishaw General, said: “On behalf of the unit, I’d like to thank Jodene, her family and everyone at the Horseshoe Bar for this tremendous donation. “All donations like these are very gratefully received and are used to buy the little extras for the benefit of babies, parents and their families in the unit.” UDSTON Hospital staff and patients thanked the WRVS volunteers who last year donated around £10,000. Graham Paul, senior charge nurse on the Clyde Ward at Udston, said: “On behalf of everyone at Udston I’d like to thank the WRVS volunteers, not just for giving up their time to run the tearoom, which is a great facility for staff, patients and visitors, but for the tremendous donation. “This money has allowed the wards to buy many extra items for the benefit of patients. “My own ward was able to purchase a 50-inch plasma screen TV and was also paid for an extension to our patio area and a large picnic bench – all of which is of great value to the patients.” MUM’S THE WARD Premature babies’ parents given support A NEW group has been set up to provide support for family members of babies in the Wishaw General neonatal unit. Established by a group of parents whose babies were cared for in the unit, the Wishaw General Hospital Neonatal Support Group will also organise fundraising events. Angela McCarthy, mum of Eloise – the first baby to be born in the newly refurbished unit – said: “We’ve set up this group to provide support and advice to parents and families who are going through a very stressful period in their lives. “We will also fundraise for the unit, to help with the extras that make things more comfortable for families.” The new group is affiliated with Bliss – the charity for babies born too soon, too sick and too small. Meetings will take place each month initially in the quiet room at Wishaw General. The group has already raised BOUNCING BABY: Angela McCarthy and daughter Eloise meets Nicola Sturgeon nearly £2000 through clothing collections, a Push for Bliss event, and a Family Fun Day. They are now looking for your help to support their future fundraising events with money being used to transform the family sitting area in the unit to a more homely environment, establish the support network and create a Welcome to the Unit DVD. Future events include: q Clothes collections – drop off your Newcastle Metro Centre on Sunday 21 November. bags of unwanted clothes at the Parentcraft room in Wishaw General on either Monday 20 September or Friday 3 December. q A Race Night and Disco, on Friday 8 October at Airdrie Workman’s Club. q Christmas shopping trip to For more information on the group visit www.bliss.org.uk and look under Wishaw Support Group or contact Angela on 01698 27536, angela.mitchell. [email protected] or Lorna on 01236 602974 or [email protected] 14 thePulse LOCAL/DISTRICT/PARTNERSHIP SEPTEMBER/OCTOBER 2010 HELP ON DEMENTIA THE National Dementia Strategy was launched by the Scottish Government in June. This strategy aims to cut the estimated £1.7 billion annual MEMBERS of the East Kilbride cost of dementia to the Scottish Memory Support Group enjoyed a economy, while equipping the summer outing to Rosslyn Chapel nation to cope with an expected in Midlothian in August. doubling of the number of The group, now in its fifth year, people affected within the next is for people over 65 who have a 25 years. diagnosis of dementia, and is facilTo help raise awareness of itated by the East Kilbride dementia, NHS Lanarkshire Community Mental has produced ‘Top Tips Health Team for Older in Caring for People People (CMHTOP) with Dementia’ – tip and Alzheimer cards for staff and Scotland. posters for all L o r n a clinical areas. McCallum, About 71,000 Scots currently Joan James, C M H T O P divisional nurse have one of the illnesses (such charge nurse, director for who is involved as Alzheimer’s disease) acute, said: in running the “Caring for people collectively classed as group, said: “The with dementia trip was funded dementia is skilled and by Alzheimer Scotland complex, requiring and ever yone had a awareness and understanding great time. of the specific difficulties faced. “The club has now been going for “NHS Lanarkshire wishes to five years and is for people diagensure that all staff have the nosed with dementia who are still it’s an informal meeting and chance necessary knowledge to provide independent and need only minimal for people to make friends and enjoy this care, regardless of their support. themselves, we also bring in relevant clinical specialty or professional “We meet once a month in the speakers to provide advice on background.” Murray Owen Centre and although relevant subjects. The peer support The tip cards are full of useful advice for staff in dealing with people with dementia, including: q Recognising the reason for confusion q Helping to orientate a person q Communicating better q Managing difficult behaviours q Nutritional and sensory needs. If you suspect someone is suffering from dementia you can call the mental health liaison service at each of the three acute sites for specialist advice. Underpinned throughout the strategy is the recognition that people with dementia and their carers have the right to participation, accountability, nondiscrimination and equality, empowerment and legality. This SENIOR VIPS: Sasna Pallis, left, is pictured with some of the draws on the Charter of Rights members of the Silver Seniors Activity Club at the launch of produced by the Scottish the action plan. Photo taken by Ewen Meldrum, NHS Lothian Parliament’s Cross Party Group on Dementia. Outing proved a hit with members of unique support group Did you know? DAYTRIPPERS: Maureen Cossar, CMHTOP deputy charge nurse, centre, and Arlene Crockett from Alzheimer Scotland (right) they gain from meeting other people with similar difficulties as themselves is very beneficial. There’s no other group like it in Lanarkshire for people with dementia.” For more information on the Memory Support Group, call Lorna on 01355 576529 or email Lorna.McCallum@lanarkshire. scot.nhs.uk Plan maps out early support for silver seniors MEMBERS of Lanarkshire’s Silver Seniors Activity Group and occupational therapist Pasna Salis were invited to the national launch of the new action plan for allied health professionals (AHP) in mental health. Public Health Minister Shona Robison launched the new document, “Realising Potential” at The Hub in Edinburgh. This document sets out a three year plan with recommendations for NHS boards to target five areas: q Early intervention and timely access for service users and carers q Supported self-management and recovery q Promoting physical health and mental wellbeing q Designing and delivering psychological interventions q Integrating vocational rehabilitation in mental health. The Silver Seniors group is featured as a good AHP practice example in this document and the attached DVD. The group has been recognised as an AHP practice which has supported transfor mational change to older adults’ lives. For more details on this document, please visit www.scotland.gov.uk Conference attracts the top experts A CONFERENCE on epilepsy and learning disabilities in Wishaw General attracted leading UK experts. The event, called “It’s a seizure Doc, but not as we know it”, focused on learning disability, epilepsy and behaviour. Jen Irvine, epilepsy nurse practitioner, who is based at the Learning Disabilities Service, Kirklands Hospital, said: “More than 90 delegates attended – including consultants, psychiatrists, community learning disability staff, consultant paediatricians, allied health professionals, student nurses, and longterm condition and mental health staff. “Feedback from questionnaires was extremely positive and most delegates enjoyed the variety of informative presentations with the opportunity to ask questions being beneficial.” Speakers included Professor Mike Kerr, from the Welsh Centre for Learning Disabilities at Cardiff University, and Dr John Tomie, geneticist, from Yorkhill Hospital. From the Scottish Epilepsy Centre were Dr Rod Duncan, consultant neurologist, and Joanne Hill, epilepsy specialist nurse. LEADING LIGHTS: Speakers and participants from the conference SEPTEMBER/OCTOBER 2010 LOCAL/DISTRICT/PARTNERSHIP HEAT IS ON FOR eKSF thePulse 15 Media Watch Target on track for electronic reviews NHS Lanarkshire is well under way to achieving its HEAT target on eKSF. Figures at the end of August show that nearly 60 per cent of staff have already had their review completed. The target is for all staff to have a KSF-based review carried out and a summary of this recorded on the electronic KSF system (eKSF) by the end of March 2011. Kenny Small, director of organisational development and human resources, said: “I am very pleased that we’re on track to achieve this target. “This is due to a lot of hard work over the past four years and I am delighted that staff have once again risen to the challenge. “Embedding the KSF process within the organisation will be of great benefit to staff and also the service we provide to the public. “We still have a hill to climb to reach the 100 per cent target and I would ask all managers to ensure they have a local plan in place to facilitate this” Isabel Doris, KSF project manager, (pictured) explained that a lot is being done to help staff meet the target. She said: “We have trained more than 9000 managers, reviewers and staff on how to use the eKSF system. “This programme of training ended in September and we are now directing our support to things such as one-to-one coaching and a range of surgery days. “There is also a network of local experts on hand within local departments to offer support on using the eKSF system. “All people have to do is go onto FirstPort to see who their local expert is.” If you need e-KSF support, you can speak to your manager/ reviewer who will be able to support you or go onto FirstPort where a number of guides are available. You can also contact the KSF team, at [email protected]. nhs.uk or on 01698 377855. r o f n e p o e r t n e c m Gazette 4 k r a n £1 a L d n arluke a C s s e n busi Health secretary gives thumbs up to improved unit STV Evening Times, Herald, e The Wishaw Press and STV were among the media that covered NHS Lanarkshire’s annual review and the visit of Health Secretary Nicola Sturgeon to Wishaw General’s newly refurbished neonatal unit. opening of the new Carluke e The Health Centre was celebrated in the local press with the Carluke and Lanark Gazette covering the story Campaign puts boot into violence East Kilbride Ne ws emphasise that violent and aggressive behaviour towards NHS staff is unacceptable, were highlighted in the East Kilbride News, Evening Times and Hamilton Advertiser. special dedicated room to e Aencourage more mums to breastfeed was set up at the Bellshill Community Clinic. Details of the new facility were promoted by the Bellshill Speaker and the Motherwell Times. opening of the new Glencairn Lanarkshire and Kilbryde e The e NHS facility at Coathill Hospital for Hospice Appeal signed an adults with complex mental health needs was highlighted in the Airdrie and Coatbridge Advertiser. staff in the coronary care unit e The (CCU) and ward four at Wishaw DEDICATED: Director of the North CHP Colin Sloey attended the stakeholder event to praise the efforts of the Keep Well team They’ve done very well KEEP Well in Lanarkshire held a stakeholder event to thank its operational staff for their dedication to the programme. The event included the initiative’s partners such as GPs and local authorities as well as representatives from the voluntary sector, the Scottish Government and Health Scotland. Keep Well gives patients access to a range of services such as counterweight programmes and smoking cessation services to help them embrace healthier lifestyles. Jill Madden, lead nurse for the Keep Well project, said: “We brought people together to allow them to see the difference they are making. “One of the most positive cases related to a man who was referred from Keep Well with alcohol problems which were affecting his social and work life. “The additional support offered by the case management service helped him reduce his drinking, resume employment and take up activities he used to enjoy like going to the gym. “It shows that Keep Well is making a difference both medically and psychologically and the joined up approach means patients are getting a seamless service.” General were praised by J Clark, from Shotts, in the letters’ page of the Wishaw Press for their “excellent care and attention” they provided and for their “boundless dedication”. posters being displayed across e New NHS Lanarkshire premises, which agreement to work together to provide new palliative care services for terminal illness sufferers in East Kilbride. This announcement was covered in the East Kilbride News. including the Hamilton e Newspapers Advertiser, Evening Times, and East Kilbride News highlighted the grandparent session being held at Wishaw General Hospital for new grandparents wishing to find out how they can best support their families following the arrival of a new baby. SHARE YOUR STORIES q Has a patient or visitor gone out of their way to praise you? q Is there a new service in your department you are proud of? Contact the communications department on 01698 245069/245077 and help us reflect the good news stories that happen within NHS Lanarkshire every day. 16 thePulse PEOPLE SEPTEMBER/OCTOBER 2010 People Tom Bows out after 20 years TOM Bow retired from his post as deputy section manager for medical physics at Wishaw General in August after 30 years in the NHS. Having begun his NHS career with the medical physics department in Glasgow, Tom soon moved to Lanarkshire. He worked initially at Monklands and then Bellshill Maternity Hospital, where he developed his knowledge of maternity and neonatal services. To Tom’s credit, medical physics in Bellshill was the first dedicated maternity unit in Scotland to achieve the ISO 9001:2000 registration. Following about 20 years of service, Bellshill Maternity closed and Tom moved into the new Wishaw Hospital where he continued to pursue his interest in maternity. Tom Hutchinson, head of medical physics, pictured below right, thanked Tom, for all his efforts and wished him well in his retirement. Colleagues and friends of Tom marked the occasion by presenting him with a cheque and flowers. Absolute asset will be Farewells said at Park lunch AFTER 43 years in the NHS – 30 of them in Lanarkshire – consultant clinical scientist/clinical director in laboratories Eric Carlyle retired in July. Eric, pictured left, began work as the top grade biochemist for Law Hospital in 1980 after training in Glasgow. He took over as clinical director for the laboratories in 1993 and oversaw many developments in his time. His notable achievements include involvement in the design of the new laboratories at Wishaw and the provision of crucial strategic vision, leadership and operational expertise to bring the three laboratory sites and all the 12 individual departments together to form a sound basis for the future of NHS Lanarkshire laboratories. Eric was joined by friends, colleagues and family for a dinner at Dalziel Park. At a presentation lunch in his honour, his NHS Lanarkshire friends and colleagues presented Eric, pictured with his colleague Dr Ian Gunn, with a generous cheque. Dr Janet Tillman, Eric’s deputy clinical director, said: “Eric will be greatly missed by his colleagues and I am sure all of us wish him good health and great happiness in his retirement.” Singing Mary’s praises STAFF at Coatbridge Health Centre crammed into the staff room to say farewell to one of their colleagues. Mary Gillooly retired from the health service after serving some 44 years as an enrolled nurse in the community. The Airdrie woman started her nurse training in September 1966 and worked in various specialties before becoming a community nurse in 1991. Colleague Janice McDonagh said: “Mary delivered care in a refreshingly enthusiastic, respectful and compassionate manner all her working life. “She was a very valuable member of the team and we all wish her a long, healthy and happy retirement.” Fellow colleague Evelyn Ryan gave an indication of how Mary may spend her retirement, saying: “Mary loves a good night out, has a fine singing voice and is light on her feet when it comes to dancing.” Mary says she plans to spend more time enjoying life with her husband Pat, sons Patrick and John, daughter Gayle and her three grandkids. Mary, centre, pictured with Janice and Evelyn Ace plans for Catriona FAREWELL: Catherine, pictured with flowers, and her friends and colleagues at Lanark Health Centre Chapman knocks off LANARK Health Centre bid farewell to Catherine Chapman who retired after 17 years with NHS Lanarkshire’s Clydesdale locality. The speech and language therapy (SLT) clinical co-ordinator is now looking forward to enjoying more holidays with husband Graeme and spending time learning to paint. Catherine, from Lanark, said: “I’ll miss my friends here, but I love holidays and look forward to having more of them hopefully. “The Clydesdale team has been very supportive here and I wish them well.” Catherine worked as a speech and language therapist, working with adults and children within NHS Lanarkshire’s community clinics since graduating in 1993. Her last post, as clinical co-ordinator within Clydesdale, allowed her to develop her leadership skills, and to co-ordinate the SLT team in Clydesdale. Alison Downie, SLT team leader, said: “We wish Catherine all the best in her retirement. Her sense of fun, and her depth of knowledge will be greatly missed by everyone in the Clydesdale team.” CATRIONA Edwards hopes to lower her golf handicap having retired from Wishaw General. The outpatient receptionist worked with NHS Lanarkshire for 14 years, having first joined as a clerical officer at Law Hospital. She moved to Wishaw General when it opened in May 2001, working initially in the medical records department and then, in 2002, moved to her final position in the outpatient reception. Liz Moffat, assistant health records manager, said: “We all thank Catriona for her valued years of service.” SEPTEMBER/OCTOBER 2010 PEOPLE thePulse 17 People missed by all CLINICAL support worker Janey Raeside (pictured centre, standing) retired from her position at Wishaw General recently after 35 years’ service. Having started her career in Ward Two at Law Hospital, she had moved to Ward Four, Day Surgery/Endoscopy and finally to the Wishaw Day Surgery/ Endoscopy unit. Senior charge nurse Karen McLelland, said: “Jane has been an absolute asset to the unit and will be missed immensely by all of her colleagues. We wish her the very best of health and happiness in her retirement.” Margaret’s 40 not out JOHN Mitchell, the chairperson of South Lanarkshire Public Partnership Forum (PPF), is retiring from his position after serving as a PPF representative since its inception in 2006. John, a retired civil servant from East Kilbride, has devoted years of unpaid service acting as a link between the local community and NHS Lanarkshire. John was instrumental in the establishment of the PPF. Alan Lawrie, NHS Lanarkshire director of South Lanarkshire CHP, said: “Over that last four years, John has provided an invaluable service and insight in how NHS Lanarkshire consults with and takes forward proposals to the people of East Kilbride and South Lanarkshire. “He has devoted many hours and attended countless meetings to ensure the thoughts of the local communities he serves are heard on all health and social care issues. “His commitment to the community is nothing short of astonishing. He will be a great loss to the South Lanarkshire PPF.” John plans to continue playing bowls twice a week and having the A great loss to South Lanarkshire PPF From left – Irene Miller, Chair of Clydesdale PPF, John Mitchell and Alan Lawrie occasional game of golf. In addition he is the secretary of the East Kilbride retired professional and business men’s club and a member of Maggie will be missed the Kilbryde Burns Club. John also has seven grandchildren, six of whom live within walking distance of where he lives, to keep him busy. MAGGIE Graham will be sadly missed by her colleagues at the Alison Lea Heath Centre following her retirement. The public health nurse, pictured with her friends and colleagues, had worked for 15 years in East Kilbride, but had a long and varied NHS career spanning most of the country over a period of almost 40 years. Maggie’s colleague, Helen Phillips, said: “Maggie was working in East Kilbride for a long time and will be sadly missed by all her public health and Alison Lea colleagues. “We wish her well in her retirement and hope she’ll enjoy doing more travelling, cooking and entertaining and walking with her new dog Alfie.” Maggie had started her NHS career at the recovery unit in Southampton General in 1972 before arriving in East Kilbride in 1994. Happy retirement wishes for Eileen CONGRATULATIONS to Margaret Young after she passed the magic 40 years’ service mark with the NHS. The payroll officer, based within the payroll department at Monklands Hospital, began her career in 1970 at the Victoria Infirmary pay department. However, Margaret did not expect to be staying beyond her first pay packet. She said: “I was 18 when I joined the NHS and I only viewed it as a short-term thing. I was only going to stay for a month to get a full wage!” Although Margaret has stayed in the payroll area throughout her career, she has worked in a variety of locations. When the Greater Glasgow Health Board centralised its pay departments she move to Ingram Street, then another reorganisation in 1985 saw her move to the Old Nurses’ Home, at Stobhill Hospital. From 1994, she worked for the Care of the Elderly Trust at Dalian House until she moved to Lanarkshire Primary Care at Strathclyde Hospital in 2001. On 1 July 2002 she joined the Primary Care Division and moved to the NHS Lanarkshire payroll department in the Corporate Services Building, Airdrie. Margaret is pictured with colleagues who helped her mark the milestone. EILEEN Holloway recently retired from Monklands Hospital following more than 30 years’ service. She had started her career in Lanarkshire as an audio typist in the Alexander Hospital, Coatbridge. Following the move to Monklands Hospital, Eileen was appointed as a secretary in the ear, nose and throat (ENT) department. Friends and colleagues gathered to wish Eileen a fond farewell and a long and happy retirement. Swee Keong Kang, consultant ENT surgeon, said: “Eileen will be greatly missed by patients and staff in the ENT department.” 18 thePulse COMPETITIONS SEPTEMBER/OCTOBER 2010 JACKIE TAKES THE BISCUIT In brief… Cash in on your childcare costs Public health nurse wins our £100 Rita Rusk pampering prize DOES your child attend a crèche, nursery, childminder or after school club? If so, did you know you could be saving as much as £2390 on childcare costs every year? The Childcare Scheme – run by Your Staff Benefits – can help make your childcare costs more affordable. Childcare vouchers are a simple, straightforward way to pay for quality childcare. That’s because you don’t pay tax or National Insurance on childcare vouchers to the value of £55 a week – so working parents can save as much as £1,196 a year – double, if both parents sign up for a childcare voucher scheme. Our childcare voucher scheme is easy to use and you can find information on your website at www.yourstaffbenefits.co.uk JACKIE Gray will enjoy a pampering session worth more than £100 at Rita Rusk International salon in Hamilton. The public health nurse, who is based at the Health Institute in Larkhall, is the winner of the competition in the last Pulse. She correctly answered that the Hamilton branch of Rita Rusk is on Bothwell Road. Now, Jackie will be treated to a cut and blow-dry, manicure and microdermabrasion treatment. The Rita Rusk International salon in Hamilton introduces a bold and innovative approach to health and beauty. Monitors are mounted throughout the salon, allowing clients to keep up to date with the latest styles by watching fashion television. They can also use the salon’s IT capabilities to keep abreast of up-tothe-minute news, or access Reuters to monitor the shifting markets. Clients receiving colour treatments, for example, can plug in their laptops, catch up on their e-mails or even get through some work during their time in the salon. If you would like to find out more information, contact Eleanor our childcare voucher expert on 0131 537 3627 or email eleanor. [email protected] A tumbling glass-encased waterfall at the reception area promotes relaxation, while the upper floor has a fully refurbished men’s salon and beauty salon. The Hamilton Rita Rusk International Salon is also the first in the UK to have high pressure collagen bed. Male clients can opt to use the salon’s exclusive men-only hairdressing area. As well as two beauty rooms where clients can receive all kinds of treatments, from facials to reflexology, the upper floor boasts an internet café where they can surf the net, or meet friends for a salad, fruit or vegetable juice, or a glass of wine. The Hamilton salon is located at 25 Bothwell Road, Hamilton, call 01698 540777. To find out more about Rita Rusk International, visit the website at www.ritaruskinternational.co.uk Pulse Sudoku Win a meal for two at Malmaison Enter digits from 1 to 9 into the blank spaces. Every row must contain one of each digit. So must every column, and every 3x3 square. Get the solution on FirstPort. ONE lucky Pulse reader could be dining in style with a meal for two at the Malmaison Brasserie in Glasgow. The brasserie in the vaulted basement is loaded with charm. Imagine divinely tasty, beautifully presented cuisine prepared with incredible local ingredients, served up with a genuine excitement. Malmaison is just one of the many companies offering NHS staff discount as part of the NHS staff benefits programme. Malmaison offers NHS staff an amazing 25 per cent discount on food bills. To access your discount at the brasserie, simply book your table in advance and tell them you are with the NHS. All you need to do then is show your NHS staff ID and receive 25 per cent off your food bill. Malmaison is also offering staff a fantastic 20 per cent off packages for weddings taking place between January to March 2011 or 2012. For a chance to win, take a look at the promotional Malmaison advert on the NHS staff benefits website, 8 5 6 1 6 7 7 3 5 8 8 4 6 2 6 1 2 3 9 8 5 2 4 1 7 7 5 9 3 4 8 or on the Malmaison website (www.malmaison-glasgow.com) and answer the following question: What was the building used for before it became the Malmaison? Send your answers to Martin Stirling on martin.stirling@ lanarkshire.scot.nhs.uk with a daytime telephone number. Alternatively, post your answer to Martin Stirling, Strathclyde Hospital, Airbles Road, Motherwell ML1 3BW, with “Malmaison competition” in the subject, your name, work location and contact phone number. Closing date for entries is Friday 8 October. To find out more about Malmaison and other great discounts on offer, visit www.nhsstaffbenefits.co.uk SEPTEMBER/OCTOBER 2010 TRAINING A TOTAL of 57 NHS Lanarkshire colleagues were congratulated at an awards ceremony after successfully completing health qualifications. The Nurses, Midwives and Allied Health Professionals (NMAHP) Support Worker development team, of the NMAHP Practice Development Centre, held its SVQ (Scottish Vocational Qualifications) Award Ceremony in June, under the leadership of Jacqui Brown. Fifty-two NMAHP clinical support workers received their level two and three SVQs. In addition, five supervisors from NHSScotland Linen Services received their A1 Assessor Award. Paul Wilson, executive director for NMAHPs, and Marie Cerinus, director of NMAHPs Practice Development, attended the awards ceremony at the Ronald Miller Suite, Wishaw General. thePulse 19 Qualifications come in 57 varieties SIXTEEN LEARN THE LINGO SIXTEEN NHS Lanarkshire administration staff are now up to speed with some complex medical terminology after passing a six-week training programme. The health board colleagues were rewarded at a ceremony in Wishaw General following completion of the medical terminology course, run in conjunction with Coatbridge College. Latest graduates of the course are: q Carol Burton, administration officer, occupational therapy, Monklands Hospital q Adelle Elliot, ward clerkess, Hairmyres Hospital q Christine Farr, patient scheduler, ophthalmology, Hairmyres Hospital q Laura Gilchrist, clerical officer, medical records, Monklands Hospital q Pauline Gorman, clerical officer, Public Health, Adam Avenue Clinic q Rosemary Hoey, audio typist, clinical labs, Wishaw General q Mary Matthews, audio typist, pathology, Wishaw General q Christine McCusker, medical secretary, Adam Avenue Clinic q Pamela McFarlane, admin assistant, Lanark Health Centre q Allison McLean, clerical officer, Dalziel Day Hospice q Karen McMahon, clerical officer, out patient department, Wishaw General q Sandra Morrison, personal secretary, Cleland Hospital q Sue Noble, medical secretary, integrated addiction service, Cumbernauld q Nicola Pollock, clerical officer, Lanark Health Centre q Ruth Ross, library assistant, Wishaw General q Karen Watson, library assistant, Hairmyres Hospital. Training Planner ORGANISATIONAL DEVELOPMENT q Training schedules, nomination forms and more information is available on the Training and Development homepage on FirstPort or at http://firstport/sites/ odandtraining/trainingand development/default.aspx If you have any other enquires, please contact the training co-ordinators: Sue Devine (Law House) 01698 377807 sue.devine@lanarkshire. scot.nhs.uk Linda Firstbrook (Hairmyres) 01355 585485 linda.firstbrook@ lanarkshire.scot.nhs.uk Lorna Galloway (Wishaw General) 01698 366765 lorna.galloway@ lanarkshire.scot.nhs.uk MEDICAL EDUCATION q For queries, contact training co-ordinators on 01698 366521 or Meded@lanarkshire. scot.nhs.uk Training co-ordinators will contact new consultants direct regarding the Consultant Induction and Professional Development programme. To book any other senior courses, use the booking system which is available on the MEDED website www.medednhsl.com PRACTICE DEVELOPMENT Contacts: Rita Cloughley 01698 366581 Morag Downie 01698 366575 Anne Halavage 01698 366582 Natalie Snodgrass 01698 366590 JULY-DECEMBER q Launch of Education Programme This six-month programme of courses is open to all NHS Lanarkshire Nurses, Midwives, AHPs and their support workers. For more information on the different courses and dates available, log on to the PDC website. Visit www.lanpdc.scot.nhs.uk LIBRARIES Contacts: Amanda Minns (Hairmyres) 01355 585488/7 Lisa McLaren (Wishaw General) 01698 366316 Paul Herbert (Monklands) 01236 712005 Carol Hallesy (Law House) 01698 377600/01 Grant Donaghy (NHS Lanarkshire HQ) 01698 281313 q Classes are available in: The Knowledge Network RefWorks Ovid Medline Ebsco CINAHL Cochrane Library Contact your local library for dates and availability. HEALTH & SAFETY q For training schedules and nomination forms access as follows: Firstport/Staff Support Services/Occ Health SALUS/Downloads For more information, contact: Sandra Sweeney 01236 707721 or email sandra.sweeney@ lanarkshire.scot.nhs.uk MOVING & HANDLING q For training schedules and nomination forms access as follows: Firstport/Staff Support Services/Occ Health SALUS/Downloads For more information, contact: Sandra Sweeney 01236 707721 or email sandra.sweeney@ lanarkshire.scot.nhs.uk PaMoVA (Prevention and Management of Violence and Aggression) q It is essential for all staff in the Health Service to take care of their personal safety and be aware of the safety of others. To reduce the risk of being a victim of aggression or violent behaviour, NHS Lanarkshire provides PaMoVA training for all staff. Contact PaMoVA advisors on 01236 707198. 20 thePulse ACHIEVEMENTS SEPTEMBER/OCTOBER 2010 DREAMS REALLY DO COME TRUE Helen became SuBo for a day NHS Lanarkshire has its very own Susan Boyle in the shape of Salus case manager Helen Lawrie – who performed live as “SuBo” on Real Radio. Helen, from Wishaw, was competing in the radio station’s T Factor competition in August. And she performed the song which made SuBo famous – I Dreamed a Dream – live on air and in costume. Helen, 41, said: “I’ve always liked performing and I love Susan Boyle so the chance to do a tribute to her live on radio was one I couldn’t miss.” Helen, who lives with her 17year-old son Lewis, has also done stand-up comedy and written comedy scripts for the BBC. She said: “I used to do stand-up comedy and was in the Glasgow Comedy Festival. I’ve also written for the BBC and got paid for a joke that Craig Hill used on his show. “I’m now hoping to do more tribute nights as Susan Boyle and some stand-up. “My job is quite a serious one, trying to help people who have long-term illnesses, so it’s nice to have an outlet and it keeps me grounded and sane.” Helen’s son Lewis is set to start a degree in Anthropology and Social Sciences at Glasgow University after achieving an incredible nine highers. She joked: “My hobby doesn’t seem to have affected Lewis too much and he did brilliantly in his exams. He is about to start a course studying people though, so maybe that says something!” Helen’s abilities within the workplace are also recognised and she has been nominated for the Case Management Society of the UK (CMSUK) Case Manager of the Year Award. I love Susan Boyle so the chance to do a tribute to her on live radio was one I couldn’t miss” RADIO GA-GA: Helen is pictured with Real Radio presenters Ewen Cameron, Alan Rough and Cat Harvey Andrew’s students are going for gold – Olympic gold! HANDY ANDY: Andrew with Kieran Campbell who he coached at the International Children’s Games in Bahrain ANDREW Campbell is not only a valued NHS Lanarkshire employee – he is also an international coach and former Scottish and British star in taekwondo. Based at Coathill Hospital, Andrew works as a Prevention and Management of Violence and Aggression (PaMoVA) tutor. And his skills in preventing and managing aggression came in handy in his role as the coach of athletes competing in taekwondo in the International Children’s Games in Manama, Bahrain. Andrew said: “The whole experience was outstanding. There were 1600 competitors and we made lots of new friends. “There were two athletes competing in taekwondo, Kieran Campbell and Aaron McAllister, who had been selected after sparring at the club I run. “They are both 15 and really committed to winning, but it was tough going training in temperatures rising to 50 degrees Celsius. “Both Kieran and Aaron made it to the semi-finals in their respective under-55 kilogram and under-51 kilogram categories, where they lost to China and Thailand respectively.” Andrew has been training in taekwondo since 1980 and represented Scotland at junior and senior level around the world, and also represented Great Britain. He is now a fourth dan master in the sport and has been coaching national team players since 2001, with many of his students now in the current Great Britain team and aiming to be selected for the London Olympics in 2012. Andrew is encouraging his NHS Lanarkshire colleagues to try the sport to improve their fitness. He said: “The health benefits of taekwondo are that it is a total fitness package and cardio workout, involving lots of leg work and stamina exercises. “It promotes stretching and flexibility as well as self confidence, and gives each student goals.” Andrew is also currently in the process of opening a non-commercial martial art studio at the Kirkwood Sports Barn in partnership with North Lanarkshire Leisure, which will offer free classes to under fives. He also runs children’s and adults’ classes with very low rates. For more information, contact [email protected]
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