Trainee Assessment
Describe a safe and efficient working environment for
support workers in a health or disability setting
US 23453 V4
Level 2 Credits 8
Name……………………………………
Trainee assessment
Tips for the trainee
This trainee assessment contains:
 Instructions for the trainee
 Assessment tasks
 Feedback form
 Assessment result sheet
Before you start this assessment you must read the instructions.
There are different areas of this assessment.
 The white boxes are for you to write in.
 The grey shaded areas are for the assessor to write in.
Please do not write in these boxes.
You need to sign a declaration at the back that this is your own work.
A person assessed as competent in this unit standard is able to:
Outcome Task and evidence
Describe methods for prioritising use of time.
1
One – Written or spoken answer
Describe ways of dealing with stress.
2
Two – Written or spoken answer
Describe how to address unwelcome or offensive behaviour.
3
Three – Written or spoken answer
Describe situations that require managing closure.
4
Four – Written or spoken answer
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Instructions for the trainee

Your answers to the assessment tasks
need to show the assessor that you
have a full understanding of the topic.
The assessor may require you to
discuss your responses.

This assessment is “open book”, which
means that you can use any
information you wish when you are
completing this assessment. This
information may include learning
materials, books, the internet and your
organisation’s policies and procedures.

Your answers for Tasks One to Four
can be written or spoken.
-
-
When you write your answer, use pen
in the space provided. Initial any
alterations you make. Please write
your name on any additional pages
and attach them to the assessment.
When you answer verbally, the
assessor will make full notes of your
answer in the space provided in this
assessment or may use a digital
voice recorder.
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
For any documents you supply, remove
all identifying details of the people
receiving services or support.

You need to show that your work
complies with your organisation's
policies and procedures.

If you require assistance with any
aspect of the assessment, please
contact your assessor.
Workplace assessor or assessor means
the person who will assess the trainee.
Abbreviations
ER refers to the evidence requirements of
the unit standard – the evidence
(descriptions, explanations, documents etc)
that you must provide and/or the actions that
you must do or demonstrate.
MER means “more evidence required”.
Definitions of terms
The word trainee in this assessment refers
to the person being assessed. Other terms
that may be used are candidate, student or
employee.
Consumer refers to a person accessing
services in a health or disability setting in
either a residential care facility or in a private
home – the person’s own or a friend’s,
group’s, or family member’s.
An organisation’s policies and
procedures are the policies and procedures
of the trainee’s employer and include ethical
codes, standards and other organisational
requirements.
3
References

Careerforce workbook – US 23453
Describe a safe and efficient working
environment for support workers in a
health and disability setting.

Health and Disability Commissioner
(Code of Health and Disability Services
Consumers’ Rights) Regulations 1996
(the Code of Rights).

Your organisation’s policies and
procedures.
US 23453 V4 Describe a safe and efficient working environment...
Task One – Describe methods for prioritising use of time (written or spoken answer) ER 1.1
Question 1: Describe how you prioritise your own use of time.
To manage your time and work effectively, you will often need to prioritise (make decisions about) whether
something is urgent or non-urgent, and whether it is important or unimportant.




Urgent matters: Something that will need to be dealt with as soon as possible.
Non-urgent matters: Something that will need to be done but not immediately.
Important matters: Something that must be dealt with.
Unimportant matters: Something that is not essential and if ignored it would not be serious.
Assessor’s use only
Notes and decision:
Prioritising things using these categories can assist you to manage your time and reduce stress.
or MER
Read the following scenario
Jenny (not her real name) is a home based support worker. She turns up to support Mrs Smith, an elderly
woman, with her showering. It is also the day that Jenny does the vacuuming and the grocery shopping for the
week. Mrs Smith has finished her breakfast and is ready to have a shower. Jenny supervises Mrs Smith’s
transfer into the shower cubicle using the rail. Mrs Smith then washes herself while Jenny makes the bed. After
Jenny has supervised Mrs Smith with her transfer out of the shower, and has assisted her to dress, Mrs Smith
says that she is feeling sick and would like to lie down. Jenny helps Mrs Smith safely on to her bed and asks how
she is feeling. Mrs Smith says that she cannot feel her right arm and her right leg feels funny. Mrs Smith
becomes confused, does not know who Jenny is, and then her speech becomes unclear. Mrs Smith is
incontinent and wets the bed.
If you were Jenny, think about how you would prioritise your time in this situation.
Complete the table on the following page.
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Assessor’s use only
In the right hand column write whether the task listed in the table is urgent, non-urgent, important or unimportant.
You may use 1 or 2 of these descriptions for each thing eg a thing may be non-urgent and unimportant.
Notes and decision:
Things I have to do
or MER
Urgent, non-urgent, important, unimportant
Call an ambulance
Call my workplace and fill in an incident report
Do the grocery shopping
Change the bed
Question 2: Describe the methods you use for prioritising your own use of time and/or a group's
priorities. For example you may use a manual planner, an electronic planner, a diary, a roster, a task list, layout
of your work or activity area.
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Assessor’s feedback on the trainee’s performance
Task One:
Achieved
More evidence required
Assessor’s name:
Date:
Reassessment:
Achieved
More evidence required
Assessor’s name:
Date:
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Task Two – Describe ways of dealing with stress (written or spoken answer) ERs 2.1 - 2.2
Question 1:


Assessor’s use only
or MER
Identify two sources of stress for you at work.
Describe the effect of that stress on you.
Notes and decision:
Sample answers
Source of stress: Too much to do
Effect of the stress on you: Anxiety
1
Source of stress:
Effect of the stress on you:
2
Source of stress:
Effect of the stress on you:
Question 2: List five ways that you deal with stress.
Sample answer
Asking for help
1
2
3
4
5
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Assessor’s feedback on the trainee’s performance
Task Two:
Achieved
More evidence required
Assessor’s name:
Date:
Reassessment:
Achieved
More evidence required
Assessor’s name:
Date:
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Task Three – Describe how to address unwelcome or offensive behaviour (written or spoken
answer) ERs 3.1 - 3.3
Question 1: Identify two unwelcome or offensive behaviours that you may experience at work, how these
Assessor’s use only
could affect you and how you would deal with these unwelcome or offensive behaviours to protect yourself.
Notes and decision:
or MER
Sample answer
1
Unwelcome or offensive behaviour
Teasing
Effect of the behaviour on you
Fretting about seeing the person
Ways of dealing with the behaviour
Talking to supervisor
1
Unwelcome or offensive behaviour
Effect of the behaviour on you
Ways of dealing with the behaviour
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Identify two unwelcome or offensive behaviours that you may experience at work, how these could affect
you and how you would deal with these unwelcome or offensive behaviours to protect yourself.
2
Assessor’s use only
Notes and decision:
or MER
Unwelcome or offensive behaviour
Effect of the behaviour on you
Ways of dealing with the behaviour
Question 2: Describe your organisation’s policy and procedures for making a complaint about
unwelcome or offensive behaviour.
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Assessor’s feedback on the trainee’s performance
Task Three:
Achieved
More evidence required
Assessor’s name:
Date:
Reassessment:
Achieved
More evidence required
Assessor’s name:
Date:
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Task Four – Describe situations that require managing closure (written or spoken answer)
ERs 4.1 - 4.2
Question 1 Closure is how you deal with or manage endings.
Choose two of the following examples of
endings and describe how each may affect you.
Examples of endings:


Consumer achieving a goal
Relocation
Assessor’s use only


Death
Discharge from service


Whānau/family involvement
Change in condition
or MER
Notes and decision:
Ending example 1
Effect
Ending example 2
Effect
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Assessor’s use only
Question 2: Describe your organisation’s policy and procedures for managing closure.
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Notes and decision:
or MER
US 23453 V4 Describe a safe and efficient working environment...
Assessor’s feedback on the trainee’s performance
Task Four:
Achieved
More evidence required
Assessor’s name:
Date:
Reassessment:
Achieved
More evidence required
Assessor’s name:
Date:
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Instructions for the trainee
When you have finished the assessment
 Please complete the trainee’s declaration below.
 Your assessor will give your assessment material back to you.
Please keep it safe.
 Please give your completed assessment and any additional
material to your assessor. You might like to make a copy for your
records.
 When you have been assessed as having achieved this unit
standard, the results will be sent to Careerforce for registering
credits on the New Zealand Qualifications Framework.
 If you wish to appeal against the assessment result or process,
you should complete an “Appeal of Trainee Assessment Result
Form”. This form can be downloaded from the contact/forms
section of the Careerforce website www.careerforce.org.nz
Trainee’s declaration
I was told about and understood the assessment requirements.
I have prepared my answers myself.
I agree that this document can be photocopied for the purpose of moderation, as part of quality control processes.
I agree that once the assessment decision has been made, my personal details and results will be sent to Careerforce for registering credits on the
New Zealand Qualifications Framework.
3
Trainee’s signature:4
5
Trainee’s name 6
(please print):
7
Date: 8
.
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US 23453 V4 – Describe a safe and efficient working environment
for support workers in a health or disability setting
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Christchurch 8144
US 23453 V4 – Describe a safe and efficient working environment
for support workers in a health or disability setting
Level 2 Credits 8
Assessment result sheet (please print)
Trainee’s information (completed by trainee)
Full name: ............................................................................................................................................
Employer: ............................................................................................................................................
NZQA number (NSN) if known: ........................................ Date of birth: ...........................................
Trainee’s performance summary (completed by assessor)
Assessment tasks
or MER (more evidence required)
Task 1
Task 2
Task 3
Task 4
Comments/feedback to the trainee
Assessment result
I have assessed the trainee and confirm:
The requirements have been met to demonstrate competency in US 23453 V4.
Name: ......................................................................... Assessor’s number: .....................................
Signed: ........................................................................ Date: ............................................................
For the credits to be registered on the New Zealand Qualifications Framework, send a copy of this form
to: Client Services, Careerforce, PO Box 25 255, Christchurch 8144
Client Services
Careerforce
PO Box 25 255
Christchurch 8144