ArcGIS 10.1 - ArcInfo Desktop Installation Instructions
ArcGIS support at UEA is provided by Katy Appleton (research officer) in ENV and Flo
Harrison (senior research associate) in MED. They can both be contacted on
[email protected]. Please be aware that this is not a helpdesk service and an instant
response is not usually possible.
1. Pre-installation notes
General notes

If you are an Active Directory (staff desktop) user, please install via the UEA
Application Catalogue or contact your departmental IT support for assistance. This
document relates to installation on a non-AD machine only.

You will need administrator rights to install the software. Any firewall software and
similar security controls may need to be switched off.

Minimum PC specification:
http://resources.arcgis.com/en/help/systemrequirements/10.1/index.html#//015100000002000000 or
http://tinyurl.com/arcgis101sysreq

The installation files are available on the UEA network, on UEAShare. To access
UEAShare (on campus or via VPN (see p2) only), map a network drive to
\\util-vfs.uea.ac.uk\ueashare. If you need to log in, use your UEA username prefixed
by uea\ (e.g. uea\e999) and your usual UEA password. The files can then be found
under:
arcgis/ArcGIS Desktop 10.1 > run Setup.exe
Due to the large size of the installation files, installing from UEAShare over campus
wifi or VPN may be unreliable, depending on signal strength and connection speed. It
is recommended that you physically connect your computer to the campus network if
at all possible. If you cannot connect to UEAShare, you should talk to the IT
Helpdesk. If needed, you can borrow a DVD but there are very few of these and there
may be a waiting list.

The UEA license agreement permits use of the software by students and staff at UEA,
for academic purposes, within the UK. For overseas use, permission must be
granted by ESRI on a yearly basis - please email [email protected] for a
request form. Note that it may take up to two weeks to obtain permission, so do this as
soon as your work abroad is being planned. Use by other people, by staff/students
who have left UEA, or for non-academic purposes, is forbidden.

The UEA GIS User Group was set up in 2011, to strengthen the GIS community at
UEA and share experience. The main resource is a Blackboard site, where you can
find documents, links, and a discussion board for help. To join, please email your
UEA username (e.g. abc11stu) to [email protected]. Once you have been
added, you can find the group on your Portal home page.
Occasional announcements about ArcGIS will also be made by email to members of
this group, so it is highly recommended that you join.
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Technical notes

Virtual Private Networking (VPN)
If you work off-campus but are able to connect to the UEA campus network via VPN,
you can use the campus licensing for ArcGIS. Most broadband users should be able to
use VPN simply by going to https://vpn.uea.ac.uk and logging in with their UEA
username and password. For more information, talk to the IT Helpdesk or see
http://www.uea.ac.uk/is/networking/remoteaccess/vpn/
There is a known problem where VPN users cannot obtain a licence in real-time, but
can borrow a licence. See p4 for further details on licensing.

Supported operating systems
ArcGIS 10.1 is supported on Windows XP, Vista and 7. It does not yet make full use
of 64-bit operating systems.
ArcGIS is not supported natively on Macs but may be run using Parallels or similar;
however, no UEA support is available for setting up ArcGIS on such a system.
Due to the variation in individual systems, it is not possible to guarantee that ArcGIS
will work on any computer. Best efforts will be made to assist users, including use of
ESRI technical support where needed. If ArcGIS use is critical to a particular project,
please install and test the software on the desired machine as soon as possible.

64-bit PCs (e.g. Athlon64 processors)
On some 64-bit PCs a setting needs to be altered before installation:
Right-click on My Computer; select Properties > Advanced
Under Start-up/Recovery options click on Settings.
Look for Default Operating System options, then click on Edit.
Change
to
/NoExecute = OptIn
/NoExecute = AlwaysOff
Save the changes and reboot your computer before installing ArcGIS. Once ArcGIS
has been installed, change this setting back to OptIn and reboot again.
Upgrading from a previous version to 10.1
If you already have an earlier version of ArcGIS installed, you must remove it from your
machine before installing 10.1. There may be multiple ESRI and ArcGIS components listed –
remove them all. If you have non-ESRI ArcGIS toolkits or accessories installed, refer to the
manufacturer’s instructions as to whether they are compatible with v10.1. If in doubt it may
be best to remove everything and start from scratch.
See the Resources section of the UEA GIS User Group site for a wide range of links to
documents, tutorials and videos that will help you get started with v10.1.
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2. Installing ArcGIS Desktop
Insert the DVD or run ESRI.exe from UEAShare (as per page 1) to access the main
installation menu:
If you have ever used ArcGIS before on this computer, click on Detect Conflicts. This will
tell you of any previous versions of the software and related components, and allow you to
uninstall them. Not doing so may cause the installation to fail.
To install the software, choose the Setup option next to ArcGIS Desktop 10.1.
Carry on through two prompt
screens about closing down all other
applications and accepting the
licence agreement. When given the
choice between Complete and
Custom installations, choose the
Complete option.
Then accept the default locations for
installation. (Only change them if
absolutely necessary, and if you do,
follow the restrictions on where
Python can be installed – this
component is essential to ArcGIS
tools).
The installation process will now run. When you click OK on the pop-up box that says it has
finished, you will be taken to the Authorisation Wizard to set up your licensing – see page 4.
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3. Licensing ArcGIS
The final part of the installation process covers licensing. Your computer needs to be licensed
to use the ArcGIS software, and there are three ways to do this. To work out which option
you need, please follow the flow chart, and then read on for relevant instructions:
Will your computer
be directly connected
to the UEA network
when using ArcGIS?
Yes, always
Will your computer be
connected to the
internet when using
ArcGIS?
No, never
Yes, sometimes
Yes, sometimes
Yes, always
No, never
Use VPN to connect
to the UEA network
from elsewhere
Will you connect to the
UEA network at least
once every 30 days?
Yes
Use realtime campus
licensing
I cannot
use VPN
No
Use licence
borrowing
ArcGIS installation instructions v5, March 2014 – Katy Appleton
Use a standalone
licence
4
Note: in version 10.1 this box now refers to ArcGIS
Basic, Standard or Advanced – choose Advanced. See
below for the difference between Single Use and
Concurrent.
Real-time campus licensing
Make sure you have an active connection to the campus network, either direct or via VPN
(see note below re. VPN).
Go to Start > All programs > ArcGIS > ArcGIS Administrator
Click on Desktop in the left-hand panel
Select ArcGIS Advanced (Concurrent Use) on the right-hand panel
Click Change to enter (exactly) uealicsvr01.uea.ac.uk in the License Manager box
Click OK.
Assuming no error message appears, you can now click OK again to close ArcGIS
Administrator, and use ArcGIS.
If an error message appears, double-check your network connection. If it persists, and you are
sure you are connected to the UEA network, contact the IT helpdesk to check if there is a
problem with the licence server on rclogin.uea.ac.uk.
Note
There is a known issue with VPN-based realtime licensing, causing a timeout when opening
any ArcGIS element (setting the Licence Manager in ArcGIS Administrator appears to work
correctly, but ArcMap, ArcCatalog etc. will fail to open).
To work around this, use Licence Borrowing for now. Borrowing a licence over VPN does
not suffer from the timeout problem, and opening the software will use the borrowed licence.
You will need to renew the borrowed licence every 30 days.
Make sure you disconnect from the VPN before trying to use ArcGIS with a borrowed
licence.
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Licence borrowing
A borrowed licence lets you use the software without a network connection, and is valid for
30 days. When it expires, you will need a network connection to borrow another one. To
extend a licence (e.g. if you have 10 days left but will not be on the network again for 14
days), you need to return the current licence and borrow a new one, to give you another 30
days. Borrowing and returning can only be done when connected to the campus network,
either directly or via VPN.
If you have not already done so, set your system to use the campus licence server as follows:
Either:
make sure you have an active, direct connection to the campus network
or
make sure you have an active internet connection and have connected to the UEA VPN via
https://vpn.uea.ac.uk.
Go to Start > All programs > ArcGIS > ArcGIS Administrator
Click on Desktop in the left-hand panel
Select ArcGIS Advanced (Concurrent Use) on the right-hand panel
Click Change to enter (exactly) uealicsvr01.uea.ac.uk in the License Manager box
Click OK.
If you get an error message at this point, see p5 for troubleshooting tips.
Now borrow a licence:
Click on Borrow/Return in the left land panel
Tick the boxes next to ArcInfo Desktop and any extensions you wish to use
Click Apply
To return a licence before the 30-day period is up:
Click on Borrow/Return in the left land panel
Untick all the boxes
Click Apply
To check the expiry date of borrowed licences, click on Availability in the left hand panel.
Click OK to close ArcGIS Administrator
Standalone licensing
For longer-term off-network use, a standalone licence is available. Contact
[email protected] to request a single-use licence file. When you receive it (by email),
save it to your computer and then:
Go to Start > All programs > ArcGIS > ArcGIS Administrator
Click on Desktop in the left-hand panel
Click ArcGIS Advanced (Single Use) on the right-hand panel
Click the Authorize Now... button and follow the prompts.
Single-use licences will expire at the end of the current campus licence period (August 2014).
New ones can usually be requested up to 2 weeks before this date. If this expiry date causes a
problem (e.g. you will be uncontactable on fieldwork but require software access), contact
[email protected] to discuss your needs.
If you use a standalone licence and your period of employment, or student registration, with
UEA expires before the end of the current campus licence period, you must uninstall the
software.
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4. Updating ArcGIS
Patches and service packs (updates to fix problems) for ArcGIS can be found on the ESRI
website. The installation files on UEAShare (or the DVD) only contain the software as
originally released – you must install the relevant patches as well. When new patches are
released, they will be announced on the UEA GIS User Group (see p1).
http://support.esri.com/index.cfm?fa=downloads.patchesServicePacks.gateway lists all of
them. You can restrict your search by product type (ArcInfo Desktop) and version (10.1).
Follow the on-screen instructions to download and install the patch/es – they should be
straightforward. Note that each Service Pack includes all the previous updates as well, i.e. if
you install SP2 you do not need to worry about SP 1.
Note: If you have installed Paint Shop Pro on your machine, the patch (.msp) file may no
longer be correctly recognised as a patch. To work around this, see:
http://support.esri.com/index.cfm?fa=knowledgebase.techarticles.articleShow&d=23789
http://support.esri.com/index.cfm?fa=knowledgebase.techarticles.articleShow&d=27413
If you still have problems, try running the patch manually. Open a DOS prompt (go to Start >
Run > type “cmd” (no quotes) and press Enter) and type the following (all on one line):
msiexec /p [location of .msp file]\[patchname].msp REINSTALL=ALL
REINSTALLMODE=omus
For the parts in bold above, replace them with the relevant file path and name for where you
saved the .msp file, e.g. C:\Temp\ArcGISDesktop91sp2.msp
If you still have problems, try the ESRI support website – see p12 of this document.
5. Productivity Suite
This is an extension specific to ESRI UK. You will need to install Productivity Suite if you
wish to use Ordnance Survey data downloaded from the Digimap service. Productivity Suite
replaces MapManager, which is no longer supported.
The installation files can be accessed via UEAShare (currently no DVD copies are held).
They are located in arcgis\productivity suite v2.3 for arcgis 10.1
Run the file named ProductivitySuite23.msi and accept all the default settings.
When the software has installed, go to Start > Productivity Suite 2.3 > Licence Manager.
Click on the Import Licence button and go to the Licence File folder within the Productivity
Suite directory on UEAShare. Select the XML file (the only file in there) to complete the
licensing process. You can now access Productivity Suite functions from ArcMap,
ArcCatalog, etc.
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6. General support
The two most common queries:
 If you are told you don’t have a particular extension licence when you try and
use a tool (e.g. Spatial Analyst tools), check you have activated that extension
via Customize > Extensions on the menu.
 If data doesn’t appear where you expect it to, compared to other data, check
the spatial reference (coordinate system or projection) of each dataset. If
necessary, read the ESRI help on projections and coordinate systems – this is
an important concept for you to understand.
http://help.arcgis.com/en/arcgisdesktop/10.0/help/index.html?TopicName=A
bout_coordinate_systems_and_map_projections#/Georeferencing_and_coord
inate_systems/00v20000000q000000/
or
http://tinyurl.com/cmhqmcp
For all other queries, please make use of the discussion boards on the UEA GIS User Group
(see p1) with any queries. This enables multiple people to potentially help you, and makes
sure that solutions are available for others to see.
Remember that anyone can access the ESRI support forums at http://support.esri.com – it
requires registration, but it is free. You can search the forum archives, and solutions can often
be found this way. You can also post your own questions.
Access to individual support from ESRI (by telephone or email) is restricted. If you cannot
find a solution to your problem by other means, email [email protected] and you can be
put in direct contact with an ESRI tech support analyst.
Whenever you request help, and whoever you request it from, be as specific as possible:
 the exact text of any error messages (screenshots are fine)
 exactly what you do to make the error appear (repeat the process to be sure it can be
replicated, rather than just being a one-off random error)
 the version of ArcGIS and whether you have the latest Service Pack (if not, why not?)
 the version of Windows (or what else you are running if not Windows, e.g. Mac +
Parallels)
 if the problem is with licensing or starting the software, state whether you are using
real-time licensing, licence borrowing, or standalone licensing
 if the problem is with data or analysis/tool output, be as specific as you can about the
data format and source.
Please don’t just say that “it doesn’t work” – you’ll only get asked all the above questions, so
help us solve the problem more quickly by answering them up front!
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