Health Unit
Coordinator
Program Handbook
A Health Science Program
2013-2014
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Health Unit Coordinator Program Handbook
2013-2014
Table of Contents
HealthUnit Coordinator ................................................................................................................................................. 1
Program Handbook ...................................................................................................................................................... 1
Welcome to the Health Unit Coordinator Program ............................................................................................... 4
Program Approvals/Certifications .......................................................................................................................... 4
Program Requirements .......................................................................................................................................... 4
Required Text ......................................................................................................................................................... 4
Bookstore ............................................................................................................................................................... 4
Criminal Background Check .................................................................................................................................... 5
Program Structure .................................................................................................................................................. 6
Supervised Clinical Practice. ............................................................................................................................... 6
Grading Policy ..................................................................................................................................................... 7
Student Progress Cards and Reports: ............................................................................................................. 7
Grading and Work Ethic Scale ........................................................................................................................ 8
Work Ethic Scale Examples ............................................................................................................................. 8
General Policies ...................................................................................................................................................... 9
Attendance, Tardies, and Absences - Unexcused Absence Policy and Make-up Requirements: .................. 9
Fire Drills/Disaster Drills: ................................................................................................................................ 9
Smoking: ......................................................................................................................................................... 9
Telephone Usage - Cell Phone Use ................................................................................................................. 9
Equipment, Supplies, Furniture - Computer use ............................................................................................ 9
Instructor Access: ........................................................................................................................................... 9
Confidentiality: ............................................................................................................................................... 9
Grievance Procedure (OCPS CTE Student Handbook): ................................................................................... 9
Uniform/Dress Code ..................................................................................................................................... 10
Student ID’s: ................................................................................................................................................. 10
Responsible Conduct: ................................................................................................................................... 10
Cheating/Plagiarism: .................................................................................................................................... 10
Student Insurance: ....................................................................................................................................... 11
Alcohol/Drugs: .............................................................................................................................................. 11
Forms Requiring Student Signatures .................................................................................................................... 13
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Health Unit Coordinator Program Handbook
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Welcome to the Health Unit Coordinator Program
Welcome to the Health Unit Coordinator Program. We are proud to know that you have chosen Orange
County Public Schools as a stepping-stone to your career. This is an important phase in your life and
we hope to make it meaningful and productive for your future.
This handbook has been designed to guide you throughout your chosen program. During the general
campus orientation, you were provided a District Student Handbook and a District Code of Conduct as
well. You will find requirements, policies, and expectations for successful completion of your chosen
program. We advise you to become familiar with the guidelines, requirements, and policies. It is your
responsibility to understand these if you are to optimize your educational experience.
If you have questions about the handbook, or if you feel a particular concern is not addressed, do visit
with your instructor. We all wish you a very successful academic experience.
Program Approvals/Certifications
Orlando Tech
Council on Occupational Education
Program Requirements



TABE scores: Mathematics 9; Language 10; Reading 10.
Meet with Guidance Counselor and financial aid advisor (if applicable)
Complete application process
Required Text
Your instructor will provide you with a Syllabus that will include the textbook requirements.
Bookstore
The bookstore at each tech center stocks textbooks required by the programs, plus a limited selection
of school supplies. T-shirts, hats, mugs and other items with the school logo may also be available.
Books are only sold to campus students unless otherwise authorized by the school Director or
designee. The campus maintains a schedule of both day and evening hours of operation. Financial aid
students on a book deferment must bring back ALL books unopened and materials unused to cancel
their deferment within the first five days of school. Any books or materials used will be the responsibility
of the student and will have an outstanding fee until paid in full. Refunds or exchanges for books may
be processed under the following specific circumstances:
 A receipt must be provided by the customer.
 The book must be new (no markings, no broken binding, no imprints on the cover).
 All requests for book refunds must occur within 30 days of purchase.
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Criminal Background Check
A criminal background check is required. The form for the Florida Department of Law Enforcement
(FDLE) background check can be found in the Admissions Office. Please read the following important
notice from the Department of Health concerning prior criminal history and ability to be licensed.
Section 456.0635, Florida Statutes
Important Notice for Initial Licensure Applicants and Renewals:
Effective July 1, 2012, Section 456.0635, Florida Statutes, provides that health care boards or
the department shall refuse to issue a license, certificate or registration and shall refuse to
admit a candidate for examination if the applicant:
1. Has been convicted of, or entered a plea of guilty or nolo contendere to, regardless of adjudication,
a felony under Chapter 409, F.S., (relating to social and economic assistance), Chapter 817, F.S.,
(relating to fraudulent practices), Chapter 893, F.S., (relating to drug abuse prevention and control)
or a similar felony offense(s) in another state or jurisdiction unless the candidate or applicant has
successfully completed a drug court program for that felony and provides proof that the plea has
been withdrawn or the charges have been dismissed.
Any such conviction or plea shall exclude the applicant or candidate from licensure, examination,
certification, or registration, unless the sentence and any subsequent period of probation for such
conviction or plea ended:
a. For the felonies of the first or second degree, more than 15 years from the date of the plea,
sentence and completion of any subsequent probation;
b. For the felonies of the third degree, more than 10 years from the date of the plea, sentence and
completion of any subsequent probation;
c. For the felonies of the third degree under Section 893.13(6)(a), F.S., more than 5 years from the
date of the plea, sentence and completion of any subsequent probation;
2. Has been convicted of, or entered a plea of guilty or nolo contendere to, regardless of adjudication,
a felony under 21 U.S.C. ss. 801-970 (relating to controlled substances) or 42 U.S.C. ss. 1395-1396
(relating to public health, welfare, Medicare and Medicaid issues), unless the sentence and any
subsequent period of probation for such conviction or pleas ended more than 15 years prior to the
date of the application;
3. Has been terminated for cause from the Florida Medicaid program pursuant to s. 409.913, F.S.,
unless the candidate or applicant has been in good standing with the Florida Medicaid program for
the most recent 5 years;
4. Has been terminated for cause, pursuant to the appeals procedures established by the state or
from any other state Medicaid program, unless the candidate or applicant has been in good
standing with a state Medicaid program for the most recent 5 years and the termination occurred at
least 20 years before the date of the application;
5. Is currently listed on the United States Department of Health and Human Services Office of
Inspector General's List of Excluded Individuals and Entities
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Program Structure
This program is a planned sequence of instruction consisting of two occupational completion points.
When offered at the postsecondary adult career and technical level, this program is comprised of
courses which have been assigned course numbers in the SCNS (Statewide Course Numbering
System) in accordance with Section 1007.24 (1), F.S. Career and Technical credit shall be awarded to
the student on a transcript in accordance with Section 1001.44(3)(b), F.S.
OCP
Course Number
Course Title
Course Length
SOC Code
A
HSC0003
Basic Healthcare Worker
90 hours
31-9099
B
HIM0076
Health Unit Clerk
410 hours
43-4171
Transcription of physicians' orders into the Electronic Medical Record (EMR) is an integral part of this
course. This competency is achieved through simulated practice with standard equipment and supplies
used in a health care facility by the health unit coordinator. An overview of anatomy and physiology
serves as a foundation for medical terminology and CPR/first aid. Interpreting and reporting to the
nursing personnel Heart Rhythms and EKG abnormalities. A working knowledge of the computer is a
competency achieved through actual practice. Role playing is one of the methods which can be used
for developing interpersonal skills.
Supervised Clinical Practice
This program meets the Department of Health HIV/AIDS Domestic Violence and Prevention of Medical
Errors education requirements.
Upon completion of this program, the instructor will provide a certificate to the student verifying that
these requirements have been met.
If students in this program are seeking a licensure, certificate or registration through the Department of
Health, please refer to 456.0635 F.S. for more information on disqualification for a license, certificate, or
registration through the Department of Health.
It is recommended that completers of this program take the National Association of Health Unit
Coordinators Certification examination which is offered annually.
After successfully completing this program, the student will be able to perform the following:
01. Demonstrate knowledge of the health care delivery system and health occupations
02. Use oral and written communication skills in creating, expressing and interpreting information
and ideas.
03. Describe the importance of professional ethics and legal responsibilities
04. Demonstrate an understanding of and apply wellness and disease concepts.
05. Demonstrate the importance of health, safety, and environmental management systems in
organizations and their importance to organizational performance and regulatory compliance.
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06. Recognize and respond to emergency situations
07. Recognize and practice infection control procedures
08. Use information technology tools.
09. Explain the importance of employability skill and entrepreneurship skills.
10. Demonstrate knowledge of blood borne diseases, including HIV/AIDS
11. Demonstrate mathematics and science knowledge and skills.
12. Demonstrate language arts knowledge and skills.
13. Demonstrate personal money-management concepts, procedures, and strategies.
14. Solve problems using critical thinking skills, creativity and innovation.
15. Describe the roles within teams, work units, departments, organizations, inter-organizational
systems, and the larger environment.
16. Demonstrate leadership and teamwork skills needed to accomplish team goals and objectives.
17. Interpret and apply medical terminology specific to health unit clerks.
18. Organize and maintain efficient work practices.
19. Perform clerical duties.
20. Practice safety/security.
21. Operate computers.
22. Read, interpret and transcribe physicians' orders.
Grading Policy
Student Progress Cards and Reports: At the end of each marking period (9 weeks), the instructor will
complete a report card. This represents an overview of the student’s growth. It emphasizes
course/program achievements as well as student attendance, work ethic and skills. Intervention for a
student making unsatisfactory progress will be initiated at the midpoint of each nine weeks by the
instructor to ensure appropriate student progress and achievement. Students study under a
competency-based system and are graded as competency requirements are satisfactorily completed.
The following Orange County Public Schools approved grading scale is used to report student
achievement. The formula to determine each student’s grade is calculated each grading period using
this calculation 65% of the grade is coursework in the career certificate program and 35% of the grade
is based on the professional work ethic. The grading policy will be covered in more detail during the
campus orientation.
Grades for this course will be based on:
Transcription
30%
Tests
10%
Quizzes
5%
Homework / Classroom Assignments
5%
Work Ethic
10%
Clinical Grade
40%
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Grading and Work Ethic Scale
Grade
Percentage
Work Ethic
Definition
A
90-100
4
Outstanding progress
B
80-89
3
Above Average Progress
C
70-79
2
Average Progress
D
60-69
1
Lowest Acceptable Progress
F
Below 60
0
Failure
IP
NA
NA
Course in progress, not yet
complete
Work Ethic Scale Examples
Trait
8
Sample of Appropriate Behavior
Attendance
Attends class, arrives/leaves on time; notifies instructor in advance of a
planned absence.
Personal
Characteristics
Displays loyalty, honesty, trustworthiness, dependability, reliability, initiative,
self-discipline, and self-responsibility.
Teamwork
Respects the rights of others, respects confidentiality; is a team worker; is
cooperative; is assertive; displays a customer service attitude; seeks
opportunities for continuous learning; demonstrates mannerly behavior.
Appearance
Displays appropriate dress, grooming, hygiene, and etiquette.
Attitude
Demonstrates a positive attitude; appears self-confident; has realistic
expectations of self.
Productivity
Follow safety practices; conserves materials; keeps work area neat and
clean; follows directions and procedures; completes assignments on time,
makes up assignments punctually; participates.
Organization
Displays skills in prioritizing and management of time and stress;
demonstrates flexibility in handling change.
Communication
Displays appropriate nonverbal (eye contact, body language) and oral
(listening, telephone etiquette, grammar) skills.
Cooperation
Displays leadership skills; appropriately handles criticism, conflicts, and
complaints; demonstrates problem-solving capability; maintains appropriate
relationships with supervisors and peers; follows chain of command.
Respect
Deals appropriately with cultural/racial diversity; does not engage in
harassment of any kind.
Health Unit Coordinator Program Handbook
2013-2014
General Policies
Attendance, Tardies, and Absences - Unexcused Absence Policy and Make-up Requirements:
The OCPS Career & Technical Education Student Handbook policy will be upheld in the Health Unit
Coordinator program. (See OCPS CTE Student Handbook.)
Fire Drills/Disaster Drills: Regulations require that fire drills, bad weather drills, and lockdown
procedures be held periodically throughout the school year. Each drill has specific procedures and
warnings that will be taught to your class by the instructor. Please take note of the following guidelines:
 Every drill is to be taken seriously.
 A drill can take place at any time.
 All students should follow the exact procedures for each drill.
 Students should follow the lead of their teacher so that they will be in compliance with the drill
and know the routine in case of an actual event.
 To turn in a false alarm is a criminal offense.
Smoking: Smoking is not allowed on any campus per regulations of Orange County Public Schools.
Telephone Usage - Cell Phone Use: Cell phones need to be in the silent mode. Emergency calls can be
sent to the Campus Main number. Students may only use the cell phones during designated breaks or
at lunch. Students are required to ask any clients receiving treatments to turn off their cell phones.
Equipment, Supplies, Furniture - Computer use: Computers are the property of OCPS and students
must respect the district’s policies outlined in the student handbook. They are not for personal use. No
e-mails, blogging, or personal surfing. Printers are for school work only. Be frugal with using paper and
ink. Remove personal items from computer desks when not in use. No food or drink around the
computer desks. Headsets are permitted. Digital music devices are encouraged during independent
study periods only.
Instructor Access: Monday, Tuesday, and Thursday; office hours 2:15-3:00pm
Confidentiality: Federal legislation (HIPAA) protects the confidentiality of medical information and
patient rights. Health Unit Coordinators must follow the HIPAA requirements. Students should not
discuss patient information with family members or others. Gossip about patients, facilities, and costudents is considered a breach of confidentiality and the student can be withdrawn from the program.
Grievance Procedure (OCPS CTE Student Handbook): A student is encouraged to resolve an issue at
the classroom level. If there is no resolution at the classroom level, the student may present the
concern to the counselor. If a satisfactory solution is not reached, then the issue is regarded as a
grievance. Steps to be followed regarding a student grievance are the following:
1. The student must state the grievance in written form to the appropriate school administrator.
2. Within five school days, the appropriate administrator will meet with the student. The student will be
afforded the opportunity to state his/her view and to present evidence of witnesses. A decision will
be made.
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3. Within five school days of the initial meeting a student may appeal the outcome of that meeting to
the technical center senior director who will schedule a meeting with the student within two weeks.
A decision will be made.
4. If the student is not satisfied with the decision, he/she may further appeal to the associate
superintendent or designee who will convene an impartial board to review the grievance and render
a final decision.
5. If the grievance is not settled to the student’s satisfaction at the local level the student may contact:
The Council on Occupational Education, 7840 Roswell Road, Suite 325, Atlanta, GA 30350.
Telephone number: 770-396-3898
Uniform/Dress Code
The guideline for appearance, cleanliness and grooming are based on principles of safety and hygiene.
Uniform for Women: Ideally, each student should purchase two uniforms. The uniform is scrub top
with school logo patch and bottoms. The color of the scrub top and bottoms will be discussed at
orientation. It is important to launder the uniform daily to prevent body odor. It should also be ironed as
needed to be wrinkle free. Identification badges are to be worn at all times.
Uniform for Men: Male students will wear the regulation scrub top with school logo patch and pants.
The color of the scrub top and bottoms will be discussed at orientation. The uniform should be
laundered daily and ironed as needed. Identification badges are to be worn at all times.
Scrub Jackets. A jacket which matches the scrubs may be worn.
Shoes: White nurses shoes; walking shoes or white sneakers are allowed
.
Student ID’s: Students must wear ID’s at all times.
Consequences for not following Dress Code: Students not adhering to the dress code will be asked to
leave the facility and only return when dressed appropriately. Absences will have to be made up.
Responsible Conduct: Students are expected to conduct themselves in an acceptable manner and
reflect the individual goals and the purpose of Orange County Public Schools. The Center Director has
the responsibility to immediately notify the appropriate law enforcement agency when any student
under his or her jurisdiction violates the law. The Orange County School Board Code of Student
Conduct will be enforced. All Health Unit Coordinator students will receive a copy during
orientation.
Cheating/Plagiarism: Cheating or plagiarism on any classroom or clinical work assigned is considered
a serious offense. Plagiarism is the act of copying someone else’s work and presenting it as your own.
This would include copying directly from textbooks, other references, an Internet Site, or other students’
work. It is a form of cheating and will result in the same consequences as cheating. All incidents of
cheating and/or plagiarism will result in a zero for that assignment and a written anecdotal in the
student’s record. A second offense results in automatic dismissal from the program.
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Student Insurance: All technical students must purchase school accident insurance or provide proof of
insurance that covers them while in school-related activities. For a nominal fee a student may purchase
24-hour coverage. Insurance requirements must be taken care of upon registering for the program.
Alcohol/Drugs: The Orange County Public School Drug-Free School Act is covered in the OCPS CTE
Student Handbook. (See OCPS CTE Student Handbook)
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Forms Requiring Student Signatures
____________________________________________
Print Student Name
____________________________________________
Student Number
I, the undersigned, have read and understand the following sections as written in the Health Unit Coordinator
Program Handbook and do agree to abide by the policies as written:
(initial each section below)
_________
Policies/Requirements
_________
Attendance Policy Agreement
_________
Dress Code Requirement
_________
Grading Policy
____________________________________________
Student Signature
________________
Date
____________________________________________
Witness Signature (if required)
________________
Date
-2013
Health Unit Coordinator Program Handbook
2013-2014
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