Compensation Manager Copyright 2005-2011 LAN International and/or its commonly-owned affiliated companies. All rights reserved. VIERO, VIERO RADIO FUSION, VIERO BEST RATE, VIERO transACT, VIERO BOOKING AGENT, VIERO e-PIF, VIERO STREAMING, LAN International, and the VIERO and LAN International logos are registered trademarks of LAN International and/or its commonly-owned affiliated companies. VIERO RMS and VIERO MERS are trademarks of LAN International and/or its commonly-owned affiliated companies. All other trademarks are the property of their respective owners. VIERO BOOKING AGENT scheduler and VIERO BEST RATE rate and yield management are patent protected. Patent pending for VIERO transACT electronic business platform. Contents Incentive Compensation Manager ............................................................................................ 1 Overview of Incentive Compensation Manager .................................................................... 1 About Incentive Compensation Manager................................................................................ 1 ICM toolbar ............................................................................................................................. 2 Keyboard shortcuts................................................................................................................. 3 Creating an AE Compensation Profile................................................................................... 4 About Creating Compensation Profiles................................................................................... 4 Create an AE compensation profile ........................................................................................ 5 Copy a compensation profile .................................................................................................. 7 Delete a compensation profile ................................................................................................ 9 Copy or delete lines .............................................................................................................. 11 Define Prime and Value dayparts ......................................................................................... 12 About applying Prime and Value definitions ......................................................................... 14 Define Days commission kicker............................................................................................ 17 Define Full Daypart kicker for Prime dayparts ...................................................................... 19 Define AE miscellaneous revenue commission rates ........................................................... 21 Define AE spot commission rates......................................................................................... 23 About applying commissions ................................................................................................ 25 Adding Commission Incentives ........................................................................................... 27 About commission incentives ............................................................................................... 27 Create AE incentive groups .................................................................................................. 28 Define group rates ................................................................................................................ 29 Make group assignments...................................................................................................... 31 Updating Orders to Reflect Compensation Changes......................................................... 32 About updating existing orders ............................................................................................. 32 Recalculate commissions in ICM.......................................................................................... 33 Recalculate commissions in the Orders module................................................................... 35 Index .......................................................................................................................................... 38 iii Overview of Incentive Compensation Manager Incentive Compensation Manager Overview of Incentive Compensation Manager About Incentive Compensation Manager Incentive Compensation Manager (ICM) is a tool for creating and managing AE compensation profiles. Sales and business managers use it to set up commission structures for each station and to pay incentive commissions to account executives. You can use ICM to create new compensation profiles, edit existing profiles by station, and create and maintain AE commission groups. The data in these profiles determines the commission rates displayed on spot commission and miscellaneous revenue order lines. The information you enter in ICM is used to calculate order line commission rates, which are used in calculating the blended rates for the order. Access ICM by selecting Setup from the VIERO launch bar, then clicking the ICM icon. The Incentive Compensation Manager window is comprised of two panes. Left navigation panel Use the navigation panel to select the AE group or station you want to work with to create and edit groups, dayparts, effective dates, and commission rates. Click a plus sign (+) to display AE or station information; click minus (-) to collapse displayed information. Right pane The right pane is the work area where you configure your compensation profile. LAN International 1 Incentive Compensation Manager ICM toolbar The Incentive Compensation Manager toolbar includes the following buttons that can be used to perform the tasks listed in the table. Use your mouse to click an icon. Icon 2 Name Function New Creates a new line. Delete Deletes the current line. Save Saves the current line or the last action. Print Preview Shows how the current Groups, Dayparts, Miscellaneous Revenue, or Spot Commissions pane will be printed. Print Prints the current Groups, Dayparts, Miscellaneous Revenue, or Spot Commissions pane. Copy Copies the current line. Help Accesses the ICM online Help. Keyboard shortcuts Keyboard shortcuts ICM uses the following keystrokes to move through the Incentive Compensation Manager window and to process compensation profiles. In addition to the keystrokes listed in the following tables, you can also access the ICM online Help by pressing the F1 key. From the Left Pane Shortcut Keys Purpose Up arrow Moves upward through the station tree. Down arrow Moves downward through the station tree. F6 Moves the process to the right pane. Enter Has the same effect as clicking on the highlighted item. From the Right Pane Shortcut Keys Purpose Ctrl+N Creates a new line. Ctrl+S Saves the current line. Ctrl+X Cuts from the current cell. Ctrl+Shift+C Copies the selected line. Ctrl+C Copies the current cell Ctrl+V Pastes into the current cell. F6 Moves the process to the left pane. Ctrl+D Deletes the current line. LAN International 3 Incentive Compensation Manager Creating an AE Compensation Profile About Creating Compensation Profiles Incentive Compensation Manager is a tool used by sales and business managers to set up commission structures for each station and to pay commissions to account executives (AEs). To set up a compensation profile for a station, you can create a completely new structure or copy an existing structure and modify it to build a new structure. The process for creating compensation profiles includes the following steps: • Establish a basic profile or copy an existing one • Define Prime and Value dayparts • Define the Days commission kicker • Define the Full Prime Daypart kicker • Define AE miscellaneous revenue commission kickers • Define AE spot commission kickers Rules 4 • You cannot delete compensation profiles that have an effective date prior to the current date. • You cannot delete a profile if commission items or miscellaneous revenue items are associated with the profile. • The daypart start time and end time for each station are defined in Daypart Designer. If they are revised, the new parameters are reflected in Incentive Compensation Manager. • The lowest commission rate of all qualifying rates is assigned to the order line. Create an AE compensation profile Create an AE compensation profile The following procedure describes how to create a new compensation profile. You can shorten this process by copying an existing compensation profile and modifying it to meet your needs. See Copy a compensation profile. Sales Manager or Business Manager To create a new AE compensation profile: 1. In the VIERO launch bar, click Setup > ICM. The Incentive Compensation Manager window opens. 2. In the selection tree, click the plus sign (+) next to Stations to display a list of stations. 3. Assign an effective date for the new profile. a. Click the plus sign (+) next to the station for which you are creating a new AE compensation profile. b. Click the plus sign (+) next to Effective Dates to display compensation profiles and their effective dates. c. Click Effective Dates or click window. LAN International New on the toolbar to open the Effective Dates 5 Incentive Compensation Manager d. Add a new effective date: e. Click in the empty Effective Date field next to the asterisk (*). f. Enter an effective date or click the arrow to view a calendar and select the date. g. Enter a base rate, if applicable. h. Click Save on the toolbar. 4. Once you have created the basic profile, you need to define Prime and Value dayparts. See Define Prime and Value dayparts. 6 Copy a compensation profile Copy a compensation profile You can copy a compensation profile from one station to another station or from one effective date to another effective date for the same station. Copying profiles enables you to enter data for a station without having to manually enter the data for each field in the profile. Sales Manager or Business Manager To copy a compensation profile: 1. In the selection tree, click the plus (+) sign next to Stations to display the list of stations. 2. Click the plus (+) sign next to the station you want to copy from. 3. Click Effective Dates. The Effective Dates window opens in the right pane to display a list of profiles. LAN International 7 Incentive Compensation Manager 4. Select the profile you want to copy, and then click Or, select Utilities > Copy from the menu. Copy on the toolbar. The Copy Options dialog opens. 5. Select the station from the list. 6. Select an effective date by typing a date in the dd/mm/yyyy format, or choose the date from the calendar. 7. Click OK. A copy of the January 2008 profile has been copied to the new profile with a January 2009 effective date. You can now edit the profile. 8 Delete a compensation profile Delete a compensation profile You cannot delete compensation profiles that have an effective date prior to the current date. You also cannot delete profiles that have spot commission items or miscellaneous revenue items associated with them unless you remove those items. Sales Manager or Business Manager To delete a compensation profile: 1. In the selection tree, click the plus (+) sign next to Stations to display the list of stations. 2. Click the plus (+) sign next to the station whose profile you want to delete. 3. Click Effective Dates. The Effective Dates window opens in the right pane to display a list of profiles. LAN International 9 Incentive Compensation Manager 4. In the right pane, select the profile you want to delete. Important: If the profile has an effective date prior to the current date, it cannot be deleted. 5. Click the Delete button on the toolbar or select File > Delete on the menu. An Effective Dates message opens indicating that deleting the Effective Dates will permanently delete the record. 6. If you are sure you wish to permanently delete the effective dates, click Yes. The profile is removed automatically. FYI: You might receive a message saying the profile cannot be deleted because there are spot commissions or miscellaneous revenue items associated with the profile. You must remove these items in order to delete the profile. 7. Move the cursor to a new line or click 10 Save on the toolbar. Copy or delete lines Copy or delete lines You can copy or delete lines in the following ICM windows: • Dayparts • Misc Revenue • Spot Commissions Sales Manager or Business Manager To copy a line: • Select the line you want to copy, and then click Copy on the toolbar. Or, select Utilities > Copy on the menu. The copied line displays below the last entry in the table. To delete a line: • Select the line you want to delete and click Or, select File > Delete on the menu. LAN International Delete on the toolbar. 11 Incentive Compensation Manager Define Prime and Value dayparts For each of your stations, you must determine Prime and Value definitions for use when configuring account executives (AE) commission rate kickers. Important: Because specifying Prime and Value definitions is a way to provide an incentive to AEs to sell more Value spots, ensure Value spots carry a larger commission rate modifier than their prime-time equivalents. The lowest Prime or Value percentage is applied based on the order line parameters, even in the following scenarios: • If the order line’s specified bind-to attributes cross over dayparts or time parameters based on Prime and Value as defined in Incentive Compensation Manager. • If any of the ordered days have different Incentive Compensation Manager definitions for Prime and Value. • If daypart definitions vary by day. For more information, see About applying Prime and Value definitions. Sales Manager or Business Manager To define a station's Prime and Value definitions for dayparts: 1. In the left pane, select the Stations > Effective Dates > Dayparts branch for the station. The Dayparts setup window opens in the right pane. You can add new dayparts or modify an existing daypart definition. 2. In the empty row at the bottom of the Dayparts window, select a daypart from the Daypart list if you want to add a new definition. 3. Select the days for the daypart by clicking the check box for each applicable day. 4. Select Prime or Value from the Prime/Value list to determine the appropriate incentive level for the daypart. The daypart is automatically saved when you move the cursor to a new line or click 12 Save on the toolbar. Copy or delete lines 5. Repeat these steps for each daypart definition you want to make. Below is an example of a completed Dayparts table. FYI: If you make a mistake, you can delete the incorrect definition by placing your cursor at the row selector and then clicking Delete. LAN International 13 Incentive Compensation Manager About applying Prime and Value definitions The following scenarios show how Prime and Value are applied. These examples use the following Prime and Value definitions: • Prime = Mon - Sat AMD • Prime = Mon - Sat MID • Prime = Mon - Sat PMD • Prime = Sun MID • Prime = Sun PMD • Value = Mon - Sun Overnight • Value = Mon - Sun Evening • Value = Sun AMD In the examples, Value is represented by green, Prime by yellow, and the bind-to parameters of the spot are represented by shading. Example 1 - Fixed Time or User Defined Daypart: 6:00 – 23:59:59 Days: Mon - Fri Prime rate is applied because the binding spans both Prime and Value periods, and Prime is the lower of the two. Example 2 - Daypart: AMD Fixed Day: Sunday Value rate is applied since the binding falls completely within a Value period. 14 Copy or delete lines Example 3 - MID = 10:00am - 3:00pm 7 Day Auto Schedule Prime rate is applied since it falls completely within a Prime period. Example 4 - Fixed Time or User-Defined Daypart: 6:00 - 9:59:59 Auto Schedule - User Defined M, W, F, Su Prime rate is applied because the binding falls within both Prime and Value periods and Prime is the lower of the two. Example 5 - Daypart: PMD Auto Schedule - 5-Day Week Prime rate is applied because the binding falls entirely within a Prime period. LAN International 15 Incentive Compensation Manager Example 6 - Fixed Time or User Defined Daypart: 19:00 – 20:59:59 Fixed Day - W, Th, Fr In this example, the Prime rate is applied because the binding spans Prime and Value periods, and Prime is the lower of the two. 16 Define Days commission kicker Define Days commission kicker Use the Days option to add kickers depending on the day of the week the spots are ordered. This affects the order line commission when the order line is saved, based on the rules of horizontal rotation. Sales Manager or Business Manager To define a day commission kicker: 1. In the selected profile, click Days. The Days window opens in the right pane. 2. Type an additional commission percentage for the day fields. In the following examples, the base rate is applied to the AE commission before the Days factor is applied. These examples are based on the values in the above graphic. Example 1: If an order line had a base rate of 10% with one spot ordered for Monday, the order line rate would be increased to 11%. Example 2: If an order line had a base rate of 10% with two spots ordered for Monday, the order line rate would be increased to 11%. Example 3: If an order line had a base rate of 10% with one spot ordered for Monday and one spot ordered for Tuesday, the order line rate would be increased to 10.75%. This value is determined by adding together 1 (Incentive for Monday) and .5 (Incentive for Tuesday) and dividing by 2 (10 + AVG: 1+.5/2). LAN International 17 Incentive Compensation Manager Example 4: A Mon-Fri auto schedule order line is entered covering one week with a maximum of two per day, seven per week (2,2,1,1,1). The order line rate would be increased to 10.29%. [10+ AVG(+1, +1, +.5, +.5, 0, 0, -1)] Example 5: A Mon-Fri auto schedule order line is entered covering two weeks with a maximum of two per day, seven per week (2,2,1,1,1) / (1,1,2,2,1). The order line rate would be increased to 10.18%. [10+ AVG(+1, +1, +.5, +.5, 0, 0, -1,+1,+.5,0,0,0,0,-1)] FYI: The factors for determining the order line commission bear no correlation to where the spots are scheduled. If in example 1, the spot is moved to Friday, the AE still receives 11% for this order line since the spot remains ordered for Monday. 18 Define Full Daypart kicker for Prime dayparts Define Full Daypart kicker for Prime dayparts The Full Dayparts kicker enables you to set bumps based on where the spots are ordered vertically during the day and how many Prime dayparts are included. Sales Manager or Business Manager To define a Full Daypart kicker: 1. In the selected profile, click Full Dayparts. The Full Dayparts window opens in the right pane. 2. Enter a rate. The full daypart kicker is allocated based upon the number of Prime dayparts included in a day and whether or not the order line completely covers a prime daypart. Example 1: • A day is defined with AMD (6a-10a), Midday (10a-3p), and PMD (3p-7p) as Prime. • An order line with three spots is entered from 6a-7p. The spots are ordered by the system (vertical rotation rules) with one spot in each daypart. • Because the order line covers all three Prime dayparts, all three spots receive the Full Daypart kicker. Example 2: • A day is defined with AMD (6a-10a), Midday (10a-3p), and PMD (3p-7p) as Prime. • An order line with three spots is entered from 6a-6p. The spots are ordered by the system (vertical rotation rules) with one spot in each daypart. • Because the order line covers only two Prime dayparts and a portion of the third daypart, only two-thirds of the full commission available for the Full Daypart kicker is allocated. LAN International 19 Incentive Compensation Manager Example 3: • A day is defined with AMD (6a-10a) Prime, Midday (10a-3p) Value, and PMD (3p-7p) Prime. • An order line with three spots is entered from 6a-7p. The spots are ordered by the system (vertical rotation rules) with one spot in each daypart. • Because the order line covers only two Prime dayparts, only two-thirds of the full commission available for the Full Daypart kicker is allocated. Example 4: 20 • A day is defined with AMD (6a-10a) Prime, Midday (10a-3p) Value, PMD (3p-7p) Prime. • An order line with three spots is entered from 6a-6p. The spots are ordered by the system (vertical rotation rules) with one spot in each daypart. • Because the order line covers only one Prime daypart, only one third of the full commission available for the Full Daypart Kicker is allocated. Define AE miscellaneous revenue commission rates Define AE miscellaneous revenue commission rates You can define AE commission rates for your station’s miscellaneous revenue lines. Sales Manager or Business Manager To add an AE miscellaneous revenue commission rate: 1. Click Misc Revenue under the selected profile. Miscellaneous Revenue displays in the right pane. LAN International 21 Incentive Compensation Manager 2. Click the drop-down arrow in the empty row to display the possible miscellaneous revenue kickers. 3. Select a miscellaneous revenue type. 4. Tab to the Rate% field and enter the rate. 5. The changes are automatically saved when you move the cursor to the next line or click Save on the toolbar. 22 Define AE spot commission rates Define AE spot commission rates Commission rate kickers or commission lines are used along with the station base rate when calculating AE commission rates for your station’s order lines. You can define a kicker for every possible combination of revenue type, break type, spot length, and Prime and Value. You can also define kickers and use the default kicker for unspecified combinations. Sales Manager or Business Manager To add an AE spot commission rate: 1. In the selected profile, click Spot Commissions. Commission Lines opens in the right pane. LAN International 23 Incentive Compensation Manager 2. Click the Revenue Type list, and select the type of revenue. 3. Click the Break Type list, and select the type of break type. 4. Click the Spot Length list, and select the length of the spot. 5. Click the Prime Value list, and select All, Prime, Value or Special Event. 6. Enter an appropriate rate in the AE Commission % field. 7. Enter an appropriate rate for meeting Best Rate goals. • If the AE met the Best Rate percentage, enter the rate under Best Rate Met (%). • If the AE did not meet the Best Rate goals, enter the rate under Best Rate Missed(%). FYI: Best Rate commissions are calculated using the One Look Planner. To include Best Rate commissions as part of the station, you must check the Best Rate Met box on the Order Line window. For information about Best Rate and the One Look Planner, refer to the Best Rate documentation. 24 About applying commissions About applying commissions In the following example, AMD is defined differently for two days of the week: Monday AMD is 6 am – 10 am and Tuesday AMD is 5:30 am –10 am. A spot is bound to the hours of 2:00 am – 6:00 am for both days. On Monday the spot is bound completely within Value time. But on Tuesday the spot spans Value and Prime. The result is that the lower rate, Prime, is applied to the spot’s AE commission rate, no matter when it airs during the 2 am to 6 am period, for both ordered days. Should Wednesday through Sunday mirror Monday’s pattern, the Prime rate would still be applied for all seven days. In the following example, a number of commission lines are defined in Incentive Compensation Manager and each has one or more conditions which qualify it for the same order line. The lowest commission rate is assigned to the order line. In this example, the assigned rate is 3%. Order Line Order Line Revenue Type Break Type Spot Length Daypart 1 Agency Direct Premium First 60 Mon/AMD LAN International Commission % 4.00 25 Incentive Compensation Manager Commission Lines in Incentive Compensation Manager: Comm Line Revenue Type Break Type Spot Length 1 All Commercial 60 Mon/AMD 3.00 2 All Premium First All Mon/AMD 3.50 3 Agency Direct Commercial 30 Mon/AMD 4.00 4 All Premium First 60 Mon/AMD 4.50 5 Agency Direct Commercial 60 Mon/AMD 5.00 Daypart Commission % The daypart start and end times for each station are defined in Daypart Designer. If they are revised, the new parameters are reflected in Incentive Compensation Manager. 26 Adding Commission Incentives Adding Commission Incentives About commission incentives In addition to the standard AE commission rates for stations, managers can provide additional incentives to AEs who meet Yield Per Minute (YPM) goals or other sales goals. Compensation Manager allows managers to create group incentive plans for different levels of account executives, based on ability to meet goals. Managers can then establish a commission rate for each group and assign AEs to the group that matches their performance level. When an AE achieves the goals of his assigned group, he is paid the extra commission. The process for setting commission bonuses includes these steps: • Creating AE groups • Making group assignments • Defining group rates LAN International 27 Incentive Compensation Manager Create AE incentive groups Sales Manager or Business Manager To create an AE incentive group: 1. In the selection tree, click the plus sign (+) next to AEs. The AE tree opens displaying the group task icons. 2. Click Groups. Groups setup opens in the right pane. 3. In the row marked with an asterisk (*) in the setup window, type: • Group Name—name for the group, must be unique, using up to 15 alphanumeric characters. • Description—definition of the group, may be up to 100 alphanumeric characters. FYI: Click on either the Name column head or the Description column head to sort the groups in ascending or descending order. 4. When you are finished, click the Save button. Your entries are also saved when you click inside another line. After you create the AE groups, the groups display under the Group Rates branch. See Define group rates. FYI: You cannot delete a group once an AE is assigned to the group and a group rate has been created for the group. To delete the group, first remove all assignments and rates associated with the group, then click Delete on the toolbar. 28 Define group rates Define group rates Once groups have been created, you need to determine the group commission rate that will be paid to all AEs assigned to that group when they meet or exceed sales goals. The group rate is paid in addition to the regular commission rate. Sales Manager or Business Manager To define group rates: 1. In the selection tree under AEs, click the plus sign (+) next to the Group Rate icon. 2. Click on a group to set up the rate. The Group Rate setup window appears in the right pane. 3. Click on the Effective Date column and enter a date in dd/mm/yyyy format or click the arrow to select the date from the calendar. 4. Complete the rate columns: • Group Base - Enter the base rate paid to all AEs in this group. • Commission Factor - Enter an optional rate that can be paid to all AEs the group. • New Business - Enter the percentage paid to the AEs in this group who bring in orders specified as new business according to the order head. LAN International 29 Incentive Compensation Manager 5. Click Save on the toolbar or place your cursor in the next line to save your group rates. You are now ready to assign AEs to the group (see Make group assignments). FYI: If you need to delete a group rate, select the row and click the button, then Yes when prompted to delete the group rate. 30 Delete Make group assignments Make group assignments Once incentive groups and rates have been established, assign AEs to a group in order to receive the group rate commission. Sales Manager or Business Manager To make group assignments: 1. Click Group Assignments. Group Assignments setup opens in the right pane. All of the AEs are listed in alphabetical order in the setup window. 2. Click in the Group Name field next to the AE name and select the appropriate group from the list. 3. Your entry is saved when you move to the next line. You can also click toolbar. Save on the FYI: • Click either the AE Name column title or the Group Name column title to sort the groups in ascending or descending order. • AE names cannot be removed from the assignment list. This must be done in System Data. To exclude an AE from any commission incentives, you may choose the blank field in the Group Name assignment list. LAN International 31 Incentive Compensation Manager Updating Orders to Reflect Compensation Changes About updating existing orders Changes or additions that you make using Incentive Compensation Manager become effective at 12:00:01 a.m. on the specified effective date. This applies both to new profiles and to edits to existing profiles. Once you make a change to a profile, all new orders reflect the change. However, these changes may need to be reflected in existing orders. This update is not automatic. You have two recalculation options: • Open individual existing orders in the Order module and update them to reflect Incentive Compensation Manager changes, or • Use the Recalc tool in Compensation Manager (see Recalculate commissions). FYI: 32 • Compensation profiles are defined by station, and orders can include multiple stations. When updating existing orders with new compensation profile data, make sure that you have updated all orders that have active order lines for that station. • You can save time by recalculating only those orders that are associated with the changed profiles. Creating a list of affected stations as the changes are made in Incentive Compensation Manager is a good way to ensure that no stations are missed when the time comes to update existing orders. Recalculate commissions in ICM Recalculate commissions in ICM You can recalculate commissions on orders and invoices to reflect changes to the compensation profile. Sales Manager or Business Manager To recalculate commissions: 1. To recalculate the commissions, click Utilities > Recalc on the menu bar. The Recalculate Commissions window opens in the right pane. 2. Select a Station from the list for which you want to recalculate commissions. 3. Select the Commission Plan Date (effective date) from the list for the selected station. 4. Select Orders, Invoices or Both for commission recalculation. This determines if the AE is paid commission based on the order placed or the amount billed or both. 5. From the Revenue Source list, select Spot Commissions, Miscellaneous Revenue or Both. 6. From the Billing Type list, select Broadcast or Calendar billing, or Both. LAN International 33 Incentive Compensation Manager 7. In order to target current and future order lines to ensure they reflect commission changes, configure the following date selections to recalculate order lines. • Start Date – First • Start Date – Last • End Date – First • End Date – Last Example: You have three order lines and you want to capture only January order lines for recalculation: • Order Line #1 runs from January 1 to January 31 • Order Line #2 runs from January 5 to January 28 • Order Line #3 runs from January 3 to February 15 Do the following: • Set the Start Date - First to January 1, YYYY • Set the Start Date - Last to January 5, YYYY • Set the End Date - First to January 28, YYYY • Set the End Date - Last to January 31, YYYY Order Line #3 is excluded based on the start and end dates you have selected. 8. For order commission recalculations, you can define the range of orders by entering a Minimum Order Number and a Maximum Order Number. 9. Select the applicable Invoice Month by entering the beginning date of the broadcast or calendar month. 10. Enter the authentication password. The default password is icmrecalc. FYI: If you want to change the default password, click the ellipsis to display the Change Password dialog. Enter the old password and the new password. Retype the new password and click OK. 11. Click 34 Recalculate on the toolbar. Recalculate commissions in the Orders module Recalculate commissions in the Orders module If you change the AE commission in Compensation Manager, you can recalculate or manually override the original VIERO RMS rate calculation for the order line in the Orders module and ensure the proper rate is reflected on the order head. You can recalculate order lines whether or not they are currently running. Important: • Order lines that have already been invoiced for a closed month cannot be recalculated. No message is displayed that recalculation does not occur. • Recalculating rates cancels out any existing manual overrides on all selected order lines. If you are in doubt as to whether you should recalculate the AE commission rates on an order line, see your supervisor before proceeding. • AE miscellaneous revenue commission rates are unaffected by any actions performed on order lines. Sales Manager or Business Manager To recalculate commission rates on an order line: 1. Select Orders from the VIERO Main menu. 2. Search for the order you want to correct (see Search for an Order in the Orders module). 3. Click on the order to open the Order Head. 4. Select the order line for which you want to recalculate commissions and click the Recalculate AE Commission button. LAN International 35 Incentive Compensation Manager The selected order line changes value, the unselected order lines remain unaffected, and the blended AE commission rate on the order head is recalculated to reflect the change to the order line. 5. Repeat the above step for each order line you want to recalculate. 6. Click Save. 36 Recalculate commissions in the Orders module To override a commission rate that VIERO RMS has calculated: 1. Select the order line and edit the AE Commission: (%) field. 2. Click Save. 3. Repeat steps 1-2 for each line whose commission rate you need to override. The overrides are saved and the blended AE commission rate on the order head is recalculated and saved. LAN International 37 Incentive Compensation Manager Index commissions recalculate ................................................. 33 Incentive Compensation Manager (ICM) recalculating commissions ........................ 33 38 order lines......................................................33 recalculate commissions ...............................33
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