OFFICE INTENSIFICATION
REPORT (FEBRUARY 2016)
SPACING ISSUES AT WORK
OVER TWO FIFTHS HAVE EXPERIENCED INCREASED PRESSURE OVER SPACE IN
THEIR OFFICE
Over two fifths (44%) of office workers have experienced increased pressure on the amount of space in their
office. Three in ten (32%) say this is noticeable due to busier washroom facilities.
Seven in ten (71%) say this is seen through reduced work space and half (50%) to a lack of parking spaces. Other
areas of recognition include:

A lack of meeting room availability (43%)

Managers introducing new working styles (e.g. hot desking, 26%) 


WASHROOMS IN THE WORKPLACE
THE AVERAGE NUMBER OF TOILETS IN A WORKPLACE OF UNDER 100 EMPLOYEES
IS 3
On average, there are 3 toilets in offices of under 100 employees. This tends to increase with the number of
employees:

A FIFTH ARE UNHAPPY OVER THE STANDARD OF
WASHROOMS
A fifth (19%) are unhappy with the standard of washrooms at their workplace. Of those that are unhappy, two
fifths (41%) say it is because there are not enough toilets, so you have to wait to use the washroom. Another two
fifths (40%) say their washroom(s) have a bad odour, and another two fifths (39%) say their surfaces are unclean
(e.g. the floors and sinks are wet).
Other reasons of dissatisfaction include:
Lack of hand towels / hand dryers (30%)
Lack of soap (24%)
Lack of toilet roll (23%)
Overflowing waste bins (21%)
Lack of feminine hygiene units (21%)
Over half (54%) of office workers have to wait to use a washroom in their office. Of these people, the average
waiting time is 6 and half minutes. Those working in IT and telecommunications, and financial services, tend to
wait the longest (9.8 and 9.1 minutes respectively).
CLEANILESS OF WASHROOMS IN THE WORKPLACE
A THIRD SAY THEIR BUSINESS HAS BEEN NEGATIVELY AFFECTED BY THE
STANDARD OF CLEANLINESS IN THEIR WASHROOMS
A third (32%) believes their workplace has been negatively affected by the cleanliness of their washrooms. A tenth
(11%) say staff morale has been affected, as employees do not feel valued. Another tenth (10%) say their
washrooms give their customers / clients a negative impression of the company, and over one in twenty (7%) say
their customers / clients have actually made negative comments about their washrooms.
Just under one in twenty (3%) have actually lost customers / clients as a consequence.
TWO FIFTHS HAVE BEEN PERSONALLY AFFECTED BY THE STANDARD
OF CLEANLINESS IN THEIR WASHROOMS
Two fifths (38%) feel negatively affected by the standard of cleanliness in their washrooms. A tenth (11%) have felt
worried that the lack of amenities, for example, toilet roll, bins and soap, would leave them in an awkward
situation. Another tenth (10%) have not felt clean when leaving the washroom, and a tenth (9%) feel that they are
at risk of picking up or spreading germs. One in twenty (3%) have said that their medical condition has
exacerbated due to their washrooms, or that the washrooms have made them more worried about their medical
condition.
Why Initial?
Industry Leading
Our service levels are measured constantly and are amongst the highest in the
industry. We have recently upgraded our route planning systems to ensure even better
levels of reliability and productivity.
Peace of Mind
Our reliable service means you don’t have to worry about how your washrooms are
doing or whether your floors are safe, allowing you to get on with running your
business.
Less Hassle
Our customer service ethos and processes mean that we will always respond to
any queries you may have quickly, thoroughly and professionally.
Front Line Expertise
All our Customer Delivery Representatives take an exam accredited by the Royal
Society for Public Health that covers How Our Products Work, Great Customer Service,
Health and Safety and Route Planning. No one else can offer this expertise.
For more information, or to request a free survey
from one of our consultants, contact us:
t 0800 028 5525
w initial.co.uk
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