YOUR GUIDE TO SERVICING
YOUR ACCOUNT AT A
POST OFFICE® BRANCH
Contents
Introduction
03
Your guide to depositing cash (deposit cards)
04
Your guide to depositing cash (barcoded stationery)
06
Preparing your cheque deposit
08
Change giving
10
Your Guide to cash withdrawals
11
Depositing black pouches at the Post Office
12
02
Cash management at a Post Office® branch – a robust
technology infrastructure for your cash banking
Thank you for choosing the Santander Corporate & Commercial cash management
service. You can rest assured knowing you are working with a bank that has a proven
track record – and over 40 years’ experience – in this specialist industry.
You have access to a network of around 11,500* Post Office® branches nationwide –
more than all the other UK banks combined – where a range of payment, withdrawal
and change giving options are available. Key benefits include fast processing, accurate
reconciliation as well as investment in technology innovation.
Our specialist cash team is committed to making it easier for your business to prepare,
move and deposit your cash and cheques securely. We are always striving to improve
efficiencies to help you make the most of your cash, and we look forward to working
closely with you in the future.
In this guide, you will find all the information you need to service your account at a Post
Office® branch. We will make sure that your business (and its outlets) is supplied with
everything you need, including guides, stationery and contact points, to organise your
cash so it can be prepared quickly and accurately. Please read this guide carefully and if
you have any questions, don’t hesitate to contact your Relationship Director.
How to order stationery
n
For cheque envelopes, cheque only deposit slips, barcoded cash only deposit
books and barcoded stationery, order by phone on 0151 966 2905† or online at
[email protected]
n
For Cash Analysis Forms, order by phone (Post Office® stores) on 08457 950 950
option 1,3,1†
n
For new/replacement and lost/stolen cards, contact your usual Customer Service adviser.
n
If you need to order additional copies of this guide for additional business sites please
contact your Relationship Director
n
Bank note envelopes, oddments envelopes and coin bags are supplied by the Post Office®.
Please use the correct stationery and envelopes to ensure quick and accurate
processing of your deposits.
*Services and opening hours for individual Post Office® branches within the Post Office
network may vary.
03
Your guide to depositing cash
(deposit cards)
Preparing your cash deposit
Coin
Notes
Coin should be bagged in the correct denominations, with one
denomination per sachet as follows:
n■
n■
n■
Separate clean and soiled notes. These must not be
enveloped together. (Clean notes are those which are
re-usable. Soiled notes are those which are dirty, torn or
mutilated.)
Separate the notes into the different denominations but do
not use paper clips, staples or rubber bands to secure them
and do not fold one note around the rest of the bundle
£20 of £2
£20 of £1
£10 of 50p
£10 of 20p
£5 of 10p
£5 of 5p
£1 of 2p
£1 of 1p
n■
Do not mix Scottish, Northern Irish and English banknotes
If large volumes of coin are deposited, the smaller sachets
must be packaged into the larger bags which are provided in
the following denominations and colour codes:
(This only applies to deposits made in England and Wales.)
n■
Envelope the notes as follows using the maximum size
envelope for your notes. For example, if you are depositing
£6,000 in £20 notes, use one £5,000 envelope and one
£1,000 envelope – not six £1,000 envelopes.
100
£5
notes per envelope
Total
£500
500
£5
notes per envelope
Total
£2,500
100
£10
notes per envelope
Total
£1,000
500
£10
notes per envelope
Total
£5,000
50
£20
notes per envelope
Total
£1,000
250
£20
notes per envelope
Total
£5,000
50
£50
notes per envelope
Total
£2,500
n■
or
or
*Services and opening hours for individual post office branches within
the Post Office Network may vary.
04
Brown
3.05kg
£1
Maximum £500
Red
4.70kg
50p
Maximum £250
Yellow
4.25kg
20p
Maximum £250
Green
6.30kg
10p
Maximum £100
Grey
6.50kg
5p
Maximum £100
Pink
6.50kg
2p
Maximum £20
Blue
7.10kg
1p
Maximum £20
Orange
7.10kg
n
Do not mix different denominations of coin within
larger bags.
n
Secure the bags and label them to identify your branch
and/or company and date.
n
If any of the larger bags do not contain the maximum
amount of coin, place them in the oddments bag provided
by the Post Office®.
n
Coin bags are supplied by the Post Office®.
Oddments
Banknote envelopes and oddments envelopes are
supplied by the Post Office®*.
Maximum £500
or
Seal the envelopes and enter your company name and branch
name or reference number on the front of each one.
Any odd amounts of banknotes or coin that do not make
up a full envelope should be put in the oddments
envelopes/clear plastic bags provided and the contents
clearly shown in the envelope’s Cash Analysis Form.
£2
How to complete the cash analysis form
Enter your account
number
Enter the detailed make up of cash
Enter the date of your
cash deposit
FOR INFORM A TION ONLY
THIS IS NOT A RECEIPT
Reference No.
Cash analysis
Cash analysis
£50
Date:
£20
£10
£50
£10
Account No.
£5
£2
Account No.
£5
£2
£1
Sortcode:
50p
£1
20p
Silver
Silver
Bronze
£
CA SH ONLY
Sortcode:
50p
20p
TOTAL
CASH
Date:
£20
Bronze
TOTAL
CASH
£
CA SH ONLY
Please retain this copy for your records
SAN7001 OCT 11 B
Enter the total value of your cash deposit
Ensure you complete all the above details on both portions of the document. Print the details clearly within the confines of the
appropriate box.
Making your cash deposit at a Post Office® branch
n■
Take your completed deposit, Cash Analysis Form and
Deposit Card to your nominated Post Office® branch.
n■
The Post Office® clerk will check the details on the cash
ladder form against your deposit and swipe your
deposit card.
n■
The value of your cash deposit will be confirmed and entered
onto the system. You will be asked to press enter on the
keypad to confirm the value.
n■
Your cash deposit card will be returned to you with a receipt
as confirmation of your deposit. The Cash Analysis Form will
also be returned. Please retain your receipt.
n■
Please check your receipt before leaving the counter
to ensure that it is correct and retain it with your Cash
Analysis Form.
Counterfeit notes/coins will be treated as a shortage in a
deposit. The note/coin will be retained by the clerk and a receipt
provided. You will be required to make good the shortage or
amend the value of the deposit.
Cash
Deposit
Discrepancies
Banknote envelopes and coin bags will be accepted at face
value by the Post Office®. They will not normally be opened and
checked when you make a deposit, provided they are sealed
and the Cash Analysis section has been completed. Oddment
envelopes and bags however are opened and checked.
If any discrepancies are discovered in the envelopes or coin bags
within seven days from the date of deposit, they will be reported
by the Post Office®.
Normally you will be required to make good any shortage, any
surplus will be returned by the Post Office®.
We want to give you the best service we can. It will help us
if you use the correct stationery and envelopes as this will
ensure quick and accurate processing of your deposits.
05
Your guide to depositing cash
(barcoded stationery)
Preparing your cash deposit
Coin
Notes
n
Separate clean and soiled notes. These must not be enveloped
together. (Clean notes are those which are re-usable. Soiled
notes are those which are dirty, torn or mutilated).
n
Separate the notes into the different denominations but do
not use paper clips, staples or rubber bands to secure them
and do not fold one note around the rest of the bundle
n
Separate any counterfeit notes and do NOT include them in
the value of the deposit. Place them in a separate envelope
clearly marked as ‘Counterfeit’.
Coin should be bagged in the correct denominations, with one
denomination per sachet as follows:
n
Do not mix Scottish, Northern Irish and English banknotes
n
n
£20 of £1
£10 of 50p
£10 of 20p
£5 of 10p
£5 of 5p
£1 of 2p
£1 of 1p
If large volumes of coin are deposited, the smaller sachets
must be packaged into the larger bags which are provided in
the following denominations and colour codes:
(This only applies to deposits made in England and Wales.)
£2
Maximum £500
Brown
3.05kg
Envelope the notes as follows using the maximum size
envelope for your notes. For example, if you are depositing
£6,000 in £20 notes, use one £5,000 envelope and one
£1,000 envelope – not six £1,000 envelopes.
£1
Maximum £500
Red
4.70kg
50p
Maximum £250
Yellow
4.25kg
20p
Maximum £250
Green
6.30kg
10p
Maximum £100
Grey
6.50kg
5p
Maximum £100
Pink
6.50kg
2p
Maximum £20
Blue
7.10kg
1p
Maximum £20
Orange
7.10kg
100
£5
notes per envelope
Total
£500
500
£5
notes per envelope
Total
£2,500
100
£10
notes per envelope
Total
£1,000
500
£10
notes per envelope
Total
£5,000
50
£20
notes per envelope
Total
£1,000
250
£20
notes per envelope
Total
£5,000
50
£50
notes per envelope
Total
£2,500
or
or
or
n
Seal the envelopes and enter your company name and branch
name or reference number on the front of each one.
n
Oddments – Any odd amounts of banknotes or coin
that do not make up a full envelope should be put in
the oddments envelopes provided and the contents
clearly shown in the envelope’s Cash Anaylsis Form.
n
Banknote envelopes and oddments envelopes are
supplied by the Post Office®*.
*Services and opening hours for individual post office branches within
the Post Office Network may vary.
06
£20 of £2
n
Do not mix different denominations of coin within
larger bags.
n
Secure the bags and label them to identify your branch
and/or company and date.
n
If any of the larger bags do not contain the maximum amount
of coin, place them in the oddments bag provided by the Post
Office®.
n
Coin bags are supplied by the Post Office®.
How to complete the Barcoded Deposit Form
Enter the detailed make up of cash in
the cash analysis column
Account No:
1234567
Ref No.
0011
Enter the date of your
cash deposit
MR CHRIS P BACON
T/A MEGABOWL PLC
Barcode 1
Date:
Barcode 2
Cash analysis
£50
£20
£10
£5
£2
£1
50p
20p
Silver
Bronze
TOTAL
CASH
TO BE RETURNED TO CUSTOMER
Account No:
1234567
Ref No.
0011
Cash analysis
£
CASH ONLY
PLEASE RETAIN CUSTOMER COPY FOR YOUR RECORDS
£50
£20
£10
£5
£2
£1
50p
20p
Silver
Bronze
TOTAL
CASH
Date:
CASH ONLY
£
Enter the total value of your cash deposit
Ensure you complete all the above details on both portions of the document.
Print the details clearly within the confines of the appropriate box.
Making your cash deposit at the Post Office®
n
Once you have prepared your cash deposit and completed
the deposit slip you need to take this to your nominated
Post Office®
n
The Post Office® clerk will check the details on the cash
deposit slip and scan the barcodes
n
You will be asked how much you wish to deposit
n
The clerk will count your cash and accept any full envelopes/
coin bags at face value
n
The value of your cash deposit will be entered onto
the system
n
You will be given a receipt and the barcoded deposit slip as
confirmation of your deposit
n
Please check your receipt at the counter to ensure that
it is correct
Discrepancies
Banknote envelopes and coin bags will be accepted at face
value by the Post Office®. They will not normally be opened and
checked when you make a deposit, provided they are sealed
and the Cash Analysis Section has been completed. Oddment
envelopes and bags however are opened and checked.
If any discrepancies are discovered in the envelopes or coin
bags within seven days from the date of deposit, they will be
reported by the Post Office®.
Normally you will be required to make good any shortage, any
surplus will be returned by the Post Office®.
Counterfeit notes/coins will be treated as a shortage in a
deposit. The note/coin will be retained by the clerk and a
receipt provided. You will be required to make good the
shortage or amend the value of the deposit.
We want to give you the best service we can. It will help us if
you use the correct stationery and envelopes, this will ensure
quick and accurate processing of your deposits.
How to order stationery
barcoded stationery, order by phone on 0151 966 2905
or online at [email protected]
n■ ■For
07
Preparing your cheque deposit
Preparing your cheque deposit
n■
Please use a separate deposit slip for each cheque envelope.
n■
Remove all staples, pins and paper clips from the cheques.
n■
Put your branch reference number (where appropriate) and
your Santander Corporate Banking account number on the
back of each cheque.
n■
List and total the cheques in bundles of no more than 50.
n■
Complete your cheque deposit slip.
How to complete the cheque deposit slip
n■
Keep the cheques in the order in which they are listed and
put them with your cheque deposit slip and the supporting
lists in the cheque envelopes supplied.
n■
Each envelope will hold approximately 100 cheques.
n■
Loose cheques cannot be accepted.
n■
Complete the front of each cheque envelope, noting the
number and value of the cheques inside it and, if applicable,
the branch reference number.
n■
Close and seal each cheque envelope.
Enter the total
value of cheques
Enter the date
CHEQUES
Date
Cheque total
(no fee payable at PO counter)
Reference
11A
Credit account number
001
1234567
£
73
GSP SAN/OCR/13
Signature
Number of
cheques
Please do not write or mark below this line and do not fold this document
001
A4731234567 22
The manager or person authorised
to make cheque deposits must sign
the form in the space provided
Ensure you complete all the above
details. Print the details clearly within
the confines of the appropriate box.
08
X
Enter the number of
cheques to be deposited
Recording cheque details
n■
n■
You should keep a record of the details of all cheques
deposited into your account. List the payer’s name, cheque
number, sort code, amount and bank account number. This
will assist us in resolving any subsequent queries.
To assist in recording cheque details, specially designed
cheque summary pads are supplied by Santander
Corporate & Commercial.
Making your cheque deposit at a Post Office® branch
n■
Once you have prepared your cheque deposit take it to your
local Post Office® branch.
n■
The cheque envelopes deposited at the Post Office® branch
will be sent unopened to one of our processing centres.
n■
Any discrepancies will normally be resolved between
Santander Corporate & Commercial and your Head Office.
n■
A receipt will be provided showing the number of sealed
cheque envelopes received by the Post Office®, it does not
confirm the values received.
How to order stationery
n■
For cheque envelopes, cheque only deposit slips and cheque
summary pads order by phone on 0151 966 2905†
or online at [email protected]
Sort Code
Cheque number
Bank account number
Name of payer
09
Change giving
When the change giving facility was agreed, you will have specified
the value of coin, the denominational breakdown and the day(s)
on which it will be collected. Your nominated Post Office® branch
will make arrangements for the coin to be available as specified,
but you should agree the most convenient time for collection.
n
The change giving facility allows for a note for
coin exchange.
n
On each occasion coin is obtained a Change Record
must be completed. (See example right)
n
You must take your plastic Change Giving card with you
to your nominated Post Office® branch to complete a
change transaction.
n
Hand your plastic Change Giving card and your Change
Record to the Post Office® Clerk.
n
The details on the Change Record will be checked and
your Change Giving card will be swiped.
n
Present the relevant value of notes to the Post Office®
clerk who will exchange them for coins.
n
Your Change Giving card and the Change Record will be
returned to you with your coin and receipt.
Change
Giving
Change Record
_________________________________
__________________________
__________________
_________________________________________
_____________________________________
How to order stationery
n■ ■For
Change Records, order by phone (Post Office® Stores
Swindon) on 08457 950 950 option 1, 3, 1 quoting reference
SAN7000†.
n■ ■For
new/replacement and lost/stolen cards, please call
0844 800 1111.
Please note that services and opening hours for individual post office branches
within the Post Office Network may vary.
10
SAN7000
Your guide to cash withdrawals
at a Post Office® branch
To withdraw cash at a Post Office® branch, simply:
n
Take your withdrawal card to your nominated Post Office
and inform the clerk you wish to make a withdrawal.
n
Hand your plastic withdrawal card over to the Post Office®
branch Clerk.
n
The details on the withdrawal card will be checked to make
sure it has the correct Post Office® branch number and then
swiped through the system.
n
The Post Office® Clerk will ask you to confirm how much
you wish to withdraw.
n
The Post Office® Clerk will then enter this amount onto the
system and ask you to confirm the amount displayed on the
PIN pad, enter your four digit PIN and press ‘ENT’ to proceed
with the transaction.
®
n
Once the transaction has been authorised the Post Office®
Clerk will count out the money and print a receipt for
the transaction.
n
The Post Office® Clerk will then return the withdrawal card
to you with the money and receipt.
n
Depending upon the value of the withdrawal, notes may be
supplied in sealed banknote envelopes.
n
You should check the receipt and ensure that the value
stated agrees with the cash provided by the Post Office clerk.
You should also check the envelopes or loose notes to
ensure they are correct before leaving the Post Office®
branch counter.
Discrepancies
If a discrepancy occurs in the form of either a shortage or
surplus within the PBNEs this should be reported directly to the
Post Office® branch within 2 working days. If a discrepancy is
identified after the 48 hours you will be required to contact
your Relationship Director.
It will help us if you make every effort to check the contents of
your transaction and report any discrepancies to the office who
supplied the cash within 48 hours.
Services and opening hours for individual post office branches
within the Post Office Network may vary.
Cash
Withdraw
a
l
How to order stationery
n■ ■For
new/replacement and lost/stolen cards, contact your
usual Customer Service adviser.
11
Your guide to depositing black
pouches at the Post Office®
Specific depositing arrangements should be discussed and
agreed with your nominated Post Office® in advance.
n■
You will require 2 deposit cards or 2 sets of barcoded
deposit slips.
n■
Place your deposit with your deposit card or barcoded
stationery (depending on which you use) inside the black pouch
and secure with a plastic seal. If using a deposit card please
ensure that a Cash Analysis Form is also included.
n■
Complete the sealed container advice (see illustration). If you
use numbered seals, please enter the seal number(s) in the
space provided.
n■
Take the pouch to your nominated Post Office® and hand it
over to the Clerk with your receipt book.
n■
n■
n■
n■
The clerk will check the number of bags and seal numbers
(if numbered seals are used), stamp the receipt book and
return it to you.
The black pouch and deposit card or barcoded stationery
will be returned to you the next time you visit your
Post Office®.
Later the same day the Post Office® Clerk will check
the deposit and use your deposit card or barcoded
stationery to process the deposit.
SEALED CONTAINER ADVICE
Customer Details
Name _____________________________________________
Account Number ___________________________________
Sort Code _________________________________________
Branch Reference ___________________________________
Manager Signature __________________________________
SAN1303030 NOV 11 B
Receipt of __________
Number of bags
acknowledged
How to order stationery
n■
For black pouches and sealed container advice books
order by phone on 0151 966 2904/5 or online at
[email protected]
n■
For plastic seals order by phone (Post Office® Stores Swindon)
on 08457 950 950 option 1, 3, 1.†
n■
For new/replacement and lost/stolen cards, contact your
usual Customer Service adviser.
If any discrepancies are discovered in the envelopes or
coin bags within seven days from the date of deposit
they will be reported by the Post Office®. Normally
you will be required to make good any shortage,
any surplus will be returned by the Post Office®.
Santander Corporate & Commercial is a brand name of Santander UK plc, Abbey National Treasury Services plc (which also uses the brand name Santander Global Banking and Markets) and Santander
Asset Finance plc, all (with the exception of Santander Asset Finance plc) authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential
Regulation Authority. Our Financial Services Register numbers are: 106054 and 146003 respectively.
In Jersey, Santander UK plc is regulated by the Jersey Financial Services Commission to carry on deposit-taking business under the Banking Business (Jersey) Law 1991. Registered office: 2 Triton Square,
Regent’s Place, London NW1 3AN. Company numbers: 2294747, 2338548 and 1533123 respectively. Registered in England. Santander and the flame logo are registered trademarks.
Santander UK plc is a participant in the Jersey Banking Depositor Compensation Scheme. The Scheme offers protection for eligible deposits of up to £50,000. The maximum total amount of compensation
60 20 652 JUN 14 HT
is capped at £100,000,000 in any 5 year period. Full details of the Scheme and banking groups covered are available on the States of Jersey website (www.gov.je) or on request.
This item can be recycled.
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