arvig.net | October 2016
Chat with us at arvig.net
8am-10pm | 7 days a week
Contact
888.992.7844 | [email protected]
Technical Support
877.290.0560 | [email protected]
Computer Repair
855.599.8324 | [email protected]
COMMON HOME
NETWORKING MISTAKES
Unless you’re truly tech savvy, you probably don’t enjoy the idea of repairing or
purchasing a new router. A router is the small black box connected to your modem
that has blinking lights. You might not understand exactly how it works, but
you do know that without it, no Wi-Fi devices can connect to the Internet. That
includes smartphones, computers, tablets, gaming systems, smart TVs, etc. The
good news: with just a little knowledge, it’s easy to avoid some common home
networking mistakes.
Router Location
While you don’t need to see your router for it to work effectively, it’s a mistake to stick it in an
out-of-the-way place in the corner of your house, shut inside a cabinet or down in a concrete
basement. Think of your router as a mini tower that broadcasts signals evenly throughout the
house. A router works best in an open spot as close to the center of the house as possible; and
the higher up the antenna, the better. You may also want to decide where you will need most
of the wireless network coverage and place the router close by if possible. Anywhere
else may lead to poor wireless performance.
CHAT
WITH US!
Correct Connections
When hooking up a new router, be careful not to plug the Ethernet cable into the
wrong port. Doing so prevents the router from receiving an Internet connection, which is
required to configure many of today’s wireless routers. Simply check to make sure that the
cable is plugged into the WAN/Internet port on the router.
Reliable Power
Another mistake is to plug your router directly into a wall outlet or power strip. In the case
of an electrical surge, it could knock your wireless service out for a few minutes while the
system reboots. But it could also fry the router completely requiring you to get a new one. It’s
a good idea to plug into a backup power supply. You can find these at most big-box stores
for around $50 and up. Not only will it protect the router from power surges, but it also allows
time to shut down the equipment properly in the event of an outage or approaching storm.
Outdated Equipment
Often people don’t realize how much of a drag old devices can be on wireless performance.
That 5-year-old smartphone or laptop? It can kill Wi-Fi speed for every single device using the
system. Your Wi-Fi may also experience slow speed due to the quality or age of your router.
While it’s admirable to use devices that you buy for as long as possible, at some point it may
not be worth the cost in Internet performance.
While it would be impossible to solve every home networking issue in a single article, the
preceding information covers some of the more common errors. A final note: write down all
of your old passwords and settings before upgrading to a new router. You will thank us later.
Chat Online with
Customer Service
Do you need help with upgrading
your service? Have billing questions
or want to set up new service?
Customer Service can assist you
via Online Chat! Available from
8am-5pm, Monday-Friday. Start a
conversation now by visiting
arvig.net and click on “Let’s chat!”
Chat Online With
Technical Support
Our Help Desk assists you
in connecting to your Arvig
Internet service, email issues,
television questions, general
technical questions and more.
Visit arvig.net to chat now!
Channel 14
Announcements
Community Connection, channel 14,
is a local channel that offers unique
and local programming, and
features announcements for
community events, fundraisers,
meetings and more.
If you have a community
announcement to submit, go to
arvig.net. Click on television, then
Community Connection.
Please fill out the form in its entirety.
This will help us display your
message accurately and in a
timely manner.
This institution is an equal opportunity provider and employer. All services based on Arvig service area, some restrictions apply.
Getting a new computer?
COMPUTER RECYCLING
We’ll recycle your old technology.
FREE computer recycling November 14-18. Bring your broken or
obsolete computer equipment to any Arvig store, and we’ll dispose of it
properly at no cost to you. Monitor recycling is available for a small fee.
For your repair needs:
A+ PC Certified Technicians
Mac Certified Technicians
Pest Problem?
Get essential protection that
detects, blocks and removes
viruses, spyware and malware
so you don’t have to worry
about malicious data creeping
onto your computer. Make sure
your antivirus solution scans the
web for dangerous links, warns
and protects you from harmful
attachments and downloads,
and also keeps your data safe
through encryptions and
password-protected files.
Call Arvig for our
award-winning antivirus
for $3.95 a month.
Halloween Movie Marathon
Classic movies will be aired on Community
Connection, channel 14.
Friday, October 28th
5:30pm-7pm: Plan 9 from Outer Space
7:30pm-9pm: The Vampire Bat
9pm-10:30pm: The Cabinet of Dr. Caligari
Saturday, October 29th
3:30pm-4:30pm: Scared to Death
4:30pm-6pm: Carnival of Souls
6pm-7pm: White Zombie
7:30pm-9pm: The Last Man on Earth
9pm-10pm: Occurrence at Owl Creek Bridge
10pm-12am: The Brain That Wouldn’t Die
Sunday, October 30th
12pm-1:30pm: Freaks
1:30pm-2:30pm: Terror by Night
2:30-3:30pm: Murder at the Baskervilles
3:30pm-4:30pm: Sherlock Holmes and the
Secret Weapon
6pm-7pm: Mr. Wong, Detective
9pm-11pm: The Flesh and the Fiends
Schedules subject to change without notice. Channel availability is based on service area.
SCHOOL PARTNERSHIP PROGRAM
If you’re an Internet customer, sign up for the School Partnership Program and
Arvig® will donate $1.00 each month to the school of your choice at no
additional cost to you.
To participate, fill out this form and return it to Arvig. If you are currently participating in this program,
you do not need to sign up again.
I want to support:_______________________________________________________________________________________
NAME OF SCHOOL
Located in:_____________________________________________________________________________________________
CITY
Please include the entire school name and city in which it is located. Limited to schools within the Arvig service area.
Name on Arvig Account:__________________________________________________________________________________
Telephone Number:______________________________________________________________________________________
Signature:_______________________________________________ Date:_____________
888.99.ARVIG | arvig.com