Around-the-clock operation.
When do trains and infrastructure
actually undergo maintenance?
Siemens Rail Services
Customized service solutions for rail systems
Answers for mobility.
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Linking people:
Complete mobility.
Mobility is one of the greatest challenges of our time.
To ensure our mobility both today and in the future, we
need fully networked transportation and information
systems.
Complete mobility.
Intelligent networking of city center and
metropolitan regions with pioneering
solutions for both road and rail.
We will only be able to meet future mobility requirements through efficient coordination and the perfect interaction of
all modes of transportation. With this in
mind, Siemens has adopted a “Complete
mobility“ approach, which is aimed at the
creation of integrated transportation and
logistics systems for safe, cost-effective
and sustainable passenger and freight
services. Siemens has all the necessary
expertise – from infrastructure systems
for railways and roadways to solutions for
rolling stock, airport logistics and postal
automation.
Today transportation solutions have to
be much more than the result of innovative development work and professional
production processes. Comprehensive
concepts, with integrated services tailored to the needs of the customer, are
required to achieve the desired results.
After all, you expect your railway systems
to be highly available throughout their
entire lifecycle.
Rail Services
Precisely the right servicing concepts
for maximum reliability and availability through the absolute integration of
maintenance services within platform
concepts.
Global service network
Internationally active experts in over 50
countries, from Melbourne to Sacramento, and from St. Petersburg to Buenos
Aires, ensure comprehensive service for
all your railway systems.
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Ensuring mobility:
Siemens Rail Services
Sustainable, intelligent service concepts mean investment protection, and ensure
­seamless operation throughout the entire life cycle of the rail system.
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Investments in new railway concepts
should bring a sustainable, long-term
return. Effective service concepts are
therefore essential, and the only way to
guarantee – and even extend – the maximum reliability and availability of a transportation system over its entire life cycle.
You can count on Siemens Rail Services
as your strong, reliable partner when it
comes to innovative service concepts that
protect your investments.
Maintenance Services
You mobilize goods and people –
we mobilize your railway systems
With our innovative technologies, we
design maintenance processes for you
that are entirely efficient – such as
Remote Services and predictive maintenance. You can depend on our extensive
service expertise backed by years of
experience with all types of rail transportation solutions. As a vehicle and systems
manufacturer, we are not only familiar
with your technical requirements, but we
know how much importance you place
on rigorous obsolescence management
and the optimization of spare part assets.
You expect precisely tailored service –
we have the answer
Our extensive range of services includes
flexible, customized service solutions.
Our service experts are happy to work
with you in developing fast, reliable solutions for your trains – throughout their
entire life cycle.
Spare Part Services
Workshop Services
Test- and Validationcenter
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Optimizing operating procedures:
Maintenance Services
Long-distance travelers, commuters and industry
expect punctual and reliable train operation.
Our customized services help you provide it.
Our Maintenance Services ensure that
your rail systems are always reliable and
available. In close cooperation with your
experts, we work out tailored service
concepts for your light rail, regional,
main-line and high-speed service. These
are always formulated and implemented,
in line with your needs, with the goal of
increasing or maintaining the efficiency
of your fleet and infrastructure.
You have individual needs –
we offer precisely tailored solutions
Our service agreements are precisely oriented to your particular requirements. Our
Maintenance Services are freely scalable
thanks to their modular structure. Combine our three service levels – Support,
Management and Execution – with the
modules you need to create a service
product that is right for you.
Support
Our experts analyze and optimize your
maintenance processes, focusing on the
development of specific processes for a
long-term improvement in the efficiency
of your maintenance activities.
Management
Certified Siemens project managers carry
overall responsibility for controlling and
monitoring the defined maintenance modules, including personnel and material
management.
Execution
Siemens specialists execute all maintenance activities. Vehicle and infrastructure services are performed on site and
worldwide.
Service modules
Preventive Maintenance
Condition-based and predetermined
maintenance activities based on wellestablished standards
Corrective Maintenance
Maintenance carried out after
failure
Spare Part Logistics
Logistics concepts and
spare parts supply
Vandalism and Accident Repair
Repair of damage caused by
vandalism and accidents
Overhaul
Comprehensive examination
and ­restoration of components
and ­systems
Whether you need specific consulting on
service-related issues, the incorporation
of self-contained levels of the service
value chain in our Performance Packages,
or a complete maintenance solution in
the form of Charter Rail with your own
personnel or Full Service provided by
Siemens specialists – our packages cover
a wide range of requirements and also
include Railcover, a mobile service that
arrives on site without delay whenever
the need arises.
You operate rail systems –
we maintain them
As your satisfaction and that of your
customers are the primary concern of our
daily work, our experts are there to help
you every day – 24/7 if need be – keeping
your operations running. So whether it is
overhead contact lines, signals, interlockings or grade crossings – trainsets,
locomotives, metros, trams or light rail
vehicles: We have many years of experience when it comes to maintaining fleets
and entire systems worldwide. Take
advantage of our international network
to achieve your goal of ensuring and consolidating your success in the future.
Maintenance contract packages
Consulting
Expand your knowledge: Siemens provides qualified and comprehensive consulting expertise on all aspects of maintenance in the rail
transport sector.
Performance Package
Organize intelligently: With the Performance Package, Siemens
­assumes full responsibility for part of the value chain in the
­maintenance process.
Charter Rail
Rational workload reduction: The Charter Rail package includes planning and performance of all maintenance activities while ­bearing full
responsibility, using experienced customer personnel, plus ­supplying
the materials.
Full Service
Focus on operation: The Full Service agreement defines the terms for
taking over and implementing all maintenance, including responsibility
for personnel and materials – all from a single source.
Railcover
Operate with no worries: Railcover is your modular, mobile service,
supporting you through the Rail Support Center, mobile technicians,
and an extensive network of service facilities in Central Europe.
Supplying replacements:
Spare Part Services
The efficiency of a railway company hinges on
the continuous availability of its rolling stock
and infrastructure. And that calls for an optimum
supply of spare parts.
Spare parts supply is always a balance
between keeping down the amount
of inventory and ensuring availability.
The flexible concepts of our Spare Part
Services permit the best possible compromise for making sure your specialists
receive exactly the components they
need – quickly and reliably. Whether you
have a logistics contract or just want to
order items individually, we react swiftly
to your specific inquiries and get the
necessary parts to the right place at the
right time. If you place your order in the
late evening, it can be delivered the next
morning: With our sophisticated, highperformance express logistics, you have
easy access to a defined range of parts.
Express Logistics
Overnight delivery: The track-and-trace
function enables you to view the current
status and location of a delivery via an IT
connection.
Rail Mall
With a mouse-click to your spare part: This
e-business solution provides access to over
20,000 spare parts and components for
Siemens vehicles and infrastructure.
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You need help – we provide it
You can also take advantage of our package solutions. They contain everything
you need for your corrective and preventive maintenance – including for the long
term. And with our e-business solutions,
we make ordering spare parts even more
convenient and less complicated – all
it takes is a single mouse-click. As a
company steeped in tradition, Siemens
stands for reliability and sustainability,
including and especially when it comes to
life-long material availability. We support
you in monitoring obsolescence and
supply compatible replacement products
as ­needed. Place your trust in an experienced service provider.
Obsolescence Management
Spare parts supply over the entire service life
and beyond: Consistent preventive and reactive
measures guarantee the ability to deliver.
Individual Orders and Package Solutions
We process individual orders for the spare parts
you want at short notice or package solutions
custom-made for your maintenance intervals –
quickly and easily.
Component Repairs & Returns
Want to have defective parts, components or
modules repaired? Our Return Center will take
care of all the details for you.
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Refurbishment
Replacing obsolescent equipment or
installing new systems – modernization
makes vehicles and infrastructure fit for
operation again.
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After Sales Product Support
Support after warranty: Product support
includes customized services, from technical consulting to design changes.
Making rail systems fit for the
future: Workshop Services
Our experts will get your vehicles and infrastructure
ready for daily service again – today, tomorrow and in
the future, improving their attractiveness and extending
their service life.
Reduced emissions, increased energy
efficiency, greater comfort, and enhanced technology – there are plenty of
good reasons for modernizing your rail
systems. The most important, though,
is extending their lifetime – because a
long operational life saves your own as
well as the planet’s resources. Interior
c­ onversion, system upgrade, or basic
component refurbishment are quick ways
to update your systems to the state of
the art. And you can be certain that your
fleet will be equipped for comfortable,
low-emission, and energy-efficient travel
far into the future – on a most modern
infrastructure.
You need support – we provide it
Our specialists have gained experience
in numerous projects worldwide, and we
gladly offer their expertise to you. From
engineering, installation and startup, to
testing and system training courses – our
experts are happy to support your entire
product line with customized service offerings and expertise from a single source.
You’ve suffered damage –
we’re qualified to handle it
You can be sure that as a reliable partner,
we are at your side to help whenever
damage occurs. We assume responsibility for all the technical, commercial and
logistics aspects of accident repairs, thus
reducing your cost of repair – and we
do it around the world. With innovative
repair concepts and tools, we ensure that
your damaged vehicle is back in service
without delay.
Crash & Accident Repair
We take the problem off your hands when
damage occurs – from damage assessment to repair, by acting as consultant or
as contractor either locally or in a Siemens
workshop.
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Safeguarding quality:
Wegberg-Wildenrath Test- and Validationcenter
State-of-the-art infrastructure and expertise in testing at a single location –
this unique combination makes us the ideal partner for testing, validation and
­certification.
Rail operators expect innovations that
function perfectly right from day one.
However, it is becoming more and more
difficult to carry out tests and trial runs
on increasingly busy public lines. The accredited and certified Wegberg-Wildenrath
Test- and Validationcenter is the logical
answer to changing conditions in rail
traffic, providing customized rail-system
testing services from a single source.
State-of-the-art infrastructure
Work pits, elevated track sections, roofheight working platforms, and bogie
changing devices in two 220-meter-long
train formation halls make it easy to gain
access to a vehicle from every conceivable angle, permitting a variety of tests to
be performed quickly and conveniently.
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Standards-based test facilities
Measuring curve, turn-tilt table and vehicle weighing scales are just some of the
numerous test items we provide to give
you the results you need for acceptance
by the relevant certification authorities.
Special tests
Tilting coefficient, safety against derailment, high-voltage tests – with our
state-of-the-art infrastructure we can also
perform special tests.
You expect reliability –
we test it for you
The Test- and Validationcenter has been
certified and accredited for its test methods and procedures by independent
bodies. Whether stationary or dynamic,
there is virtually no limit to the tests that
can be performed at Wegberg-Wildenrath. You can rely on our wide range of
facilities for testing high-speed, mainline, regional and mass transit systems.
You want realistic conditions –
we have them
Thanks to an infrastructure in line with
the latest technological standards, we
can test practically all standard-gauge
and meter-gauge vehicles as well as rail
systems and components commonly used
throughout the world – 24 hours a day,
365 days a year. You can set the agenda
yourself by carrying out your own tests at
our facility under highly realistic conditions. Or have our specialists perform the
tests on your behalf – giving you the certainty that only systems of proven quality
leave the facility.
Track facilities for every need
Curve and gradient performance, braking
distance measurements, and measurement of noise levels – train operation under realistic conditions can be simulated
on 28 km of test track.
All from a single source
On request, we also offer an all-inclusive
service package, whereby we coordinate
the transfer of your vehicles to and from
the test center or actually carry out transfer ourselves.
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Infrastruktur
Multiple Units
Impressive worldwide:
Our references
With customer projects around the world, our
Rail Services have been applying their expertise to
­c reate tailored solutions for several decades.
As a globally active company, we are
never far from our customers. Whether
in Brazil, the Netherlands or Russia – for
us, local customer service is a given.
We work closely with you to develop
the service concept that meets your requirements best. The success of this approach
is evident – our global experience with our
customers started back in 1881.
Velaro RUS, Russia: Charter Rail for High Speed Trains
In 2009, Russia’s fastest train – achieving
speeds of up to 250 km/h – is placed
into service. At the same time, Siemens
enters into a maintenance agreement for
the next 30 years and sets up one of the
world’s most advanced maintenance depots, which uses innovative maintenance
technologies and methods, including
PDAs and Computerized Maintenance
Management Systems (CMMS). All the
technicians undergo intensive practical
and theoretical training – with successful
results. The Velaro RUS comes through
its first winter with flying colors, experiencing only two minor delays despite ice,
snow, and temperatures as low as -32°C.
Metro BTS Bangkok, Thailand: Full Service for a Turnkey System
As part of a 15-year contract, Siemens
has been maintaining Bangkok’s 35 airconditioned metro trains, signaling and
interlocking equipment, and operations
control center since the year 2000. Among
other things, the agreement also includes maintaining the medium-voltage power supply, the “third rail” power supply,
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the track superstructure, and the depot
and workshop facilities for a line totaling
33 km. Thus, for over 10 years Siemens
has been ensuring that 99 % of the trains
reach their destinations on time.
Siemens Rail Services
We keep rail systems running.
Components
High Speed
Mass Transit
Locomotives
Infrastruktur
Multiple Units
HSL Zuid, The Netherlands: Full Service for Infrastructure
In 2006, the Dutch government contracts
with Siemens to maintain the HSL Zuid
railway network, comprising two lines
with a total length of 100 km. Besides the
power supply system and contact lines,
Siemens will also be maintaining all signaling technology and communications
equipment until 2031. To reduce distances and speed up response times, the
services are provided from two different
locations. In addition, a spare part store
is constructed near the main office in
Dordrecht. Since the start of the contract,
these services – which are coordinated by
an independent maintenance corporation
(IMBV) – have achieved all availability
goals.
Metro São Paulo, Brazil: Refurbishment of a whole fleet
Starting in 2009, the entire metro fleet
of the Companhia do Metropolitano de
São Paulo is being completely renovated and brought up to the technological
state of the art. Within a period of 63
months, Siemens modernizes all 150
car bodies and eliminates the central
driver’s cabs. In addition, subsystems
such as the traction unit, on-board power
supply, entrance doors, air conditioning,
compressed air supply, fire alarm system,
passenger information system and CCTV
are being replaced with new, modern
systems. These measures not only extend
the operational lifetime of the fleet, but
also increase passenger capacity.
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Siemens AG
Sektor Industry
Division Mobility
Integrated Services
P.O. Box 32 40
91050 Erlangen
Germany
[email protected]
www.siemens.com/mobility/railservices
© 2010 Siemens AG
Printed in Germany
HL 10055004 241284 WS 09101.0
Dispo 21700 c4bs 7638
Order no.: A19100-V920-B118-X-7600
The information in this document contains general
descriptions of the technical options available, which
do not always have to be present in individual cases.
The required features should therefore be specified in
each individual case at the time of closing the contract.
www.siemens.com