I t’s that time of year again – to celebrate the shining lights that make us so proud of our organisation. The truth is that all through the year so many of you are involved in giving your best and going that extra mile. The fantastic effort and commitment made by our shining lights makes a massive impact on the reputation of the West Suffolk Hospital. This is my first opportunity to really say thank you for all of your hard work – and more than just hard work: It is the special touches of care, concern and real commitment that make such a difference to patients’ lives. I am overwhelmed at the very real affection that is built up through so many contacts day by day, and even more so by the value that it represents to our community. Our hospital is a special place for all of us. For some, the personal contributions are such that they deserve a special recognition and that is what Shining Lights is all about. You are recognised for all the achievements shown in your work, for going the extra mile and continuing to learn and grow. Within West Suffolk Hospital we are all part of a team – one that is committed to giving its best and, in doing so, adding so much to the goodwill that the hospital enjoys. This is my personal thank you for your care, your contributions and, above all, the commitment that improves all our lives. David Arr Chairman Shining Lights A celebration of achievement W g Improvin with Relations es Colleagu ithout the constant help and support from her colleagues in the theatre recovery team, Angela Brockwell would have found it impossible to continue working over the last three years. Their demanding and often stressful job has not prevented them from giving Angela support and help at any time. This has not just been a chat, joke or helpful suggestion, but has extended out of work. Angela has nominated her colleagues for a Shining Lights award for the care and compassion they have shown. Caring and compassionate team Special service, first in country Innovat io n The code to success F W est Suffolk Hospital is the first hospital in the country to beam its chapel services live to patients’ bedsides. Jacqui Grimwood, Facilities Project Manager, along with David Crawley and Judith Gilbert from Chaplaincy Services have maximised the use of technology made available through the Patient W hen a special interest group in East Anglia suggested a weekly mental health and social care awareness bulletin, assistant librarian Mary Edmans took the idea and ran with it. She set up the bulletin, rolled it out and, as well as sending to partners and colleagues on the West Suffolk Hospital site, also distributes it across six counties in East Anglia. It reaches more than 500 mental health and social care staff, bringing them up to date information about psychiatry, psychology and social care evidence-based medicine, research, new books, news and events. She is also setting up a general health bulletin for hospital staff called Health News, which is available via a link on the Trust website. aced with a backlog of 8,000 uncoded Finished Consultant Episodes and the imminent introduction of payment by results, the Clinical Coding Team conducted a review of working practices and adopted many ion Innovat drastic changes. These changes, brought about by many long hours of Power hospital bedside TVs. The result is Chapel TV, a free channel where patients, particularly those who are too ill to leave their beds, can watch live services from the viewpoint of two cameras. Thanks to this innovation, patients can experience a new way of taking part in their spiritual wellbeing. It’s all good news A bright idea comes out shining B reast care services manager Sue Innova t io n Williams submitted her idea for a new name for our staff awards after a plea went out in Green Sheet to staff for ideas. Her title, Shining Lights, was selected as the most appropriate, and one which truly reflected all the commitment to improving patient care and the hospital environment which staff show throughout the Trust. As a consequence, the name Shining Lights has been chosen for this year’s awards and commemorative magazine. Innovat io There's a thought T n Cash injection due to home jabs T raditionally, it was not uncommon for orthopaedic patients with conditions like osteomyelitis to stay in hospital for up to several months just to receive daily intravenous injections. Now, after an innovative new service was developed by the clinical skills and orthopaedics team led by clinical skills trainer Becki Davies and professional development nurse Mel Pooley, they can be supported to do these injections work and personal commitment from the team, has led to the department consistently meeting deadlines which have moved from 21 working days to eight working days. The team is virtually coding yesterday’s work today, while maintaining the same high standard. Hats off to this unique group of people. themselves at home. To date, eight patients have successfully completed their IV course at home, six selfadministering and two receiving their injections at home from a district nurse. As well as patients being able to return to their normal lives much tion Innova more quickly, this new service has saved the Trust in the region of £135,000 in freed-up bed days alone. Innovat io n he greatest ideas about how to improve the hospital often come from its staff, but unless there is a way for people to share them they are often lost. Thanks to information governance manager Barry Moult, these ideas are now captured by the staff ideas forum he set up. So far, the forum has fed 30 ideas to the management team, ranging from ideas about how to generate income and improve patient care through to ideas about how to use resources more effectively. No idea is a bad idea, as each notion sparks other thoughts which could eventually be worked into a plan. Exemplary contribution Innovat io Improvin g Patient C ar e n D ealing with a whole range of medical equipment needs and a number of healthcare providers means you have to work well with the clinicians and patients who use your services. As well as serving the hospital, the Electro-Biomedical Engineering Department delivers a high standard of service to its many clients throughout west Suffolk. The team members carry out maintenance, repair and management of medical equipment for the Trust in an exemplary manner, contributing to effective working relations throughout the hospital and beyond. T J ohn Snow (far right) is a friendly face in the Electro-Biomedical Engineering Department, where he works as equipment co-ordinator in the equipment library. He is always happy to show patients how to use equipment which has he teamwork among the telephone appointments team in a year which has seen the introduction of new systems and increasing targets has been monumental. The introduction of the GP referral scanning system, interim booking system, Choose and Book and Patient Choice has been no match for the team’s commitment, professionalism and good humour. During this time, they have dealt with around 12,500 calls and almost 4,000 GP referrals in a single month and taken a 17-week Government target and seamlessly reduced it to 13 weeks within a three-month time span. Improvin g Patient C ar e been prescribed to them to help with their conditions and works closely with the clinical staff and their patients. John’s willingness to help others in such a friendly and helpful way has shown he is a Shining Light. Altogether better A P hil Starling introduced a webbased medical equipment database within the ElectroBiomedical Engineering Department. This innovation will help both the hospital and external health trusts’ clinical managers plan, maintain and manage their equipment needs. Innovative database receives recognition Improvin Relation g s with Colleag ue s New systems no match for dynamic team S enior staff nurse Andrea Hayes, of the Day Surgery Unit, has turned the potentially tedious subject of health and safety into a fun and informative newssheet for her colleagues. Staff enjoy reading Andrea’s quarterly sheet, which highlights Improvin all the important day-to-day g Working clinical issues and impending Lives health and safety initiatives, keeping them up-to-date while also ensuring good practices are reinforced. Fun and informative – thanks to Andrea fantastic multidisciplinary team effort involving lead nurse Lesley Standring, patient flow team manager Annie Campbell, rehabilitation manager Muriel Jeffrey, general manager Simon How, senior sister Sue Jones and health team manager Sian Crookes (social services), has led to an overall reduction in the time patients stay in hospital, a better process for discharging them and improved rehabilitation after their illness. Thanks to their efforts, the hospital saw occupied bed days reduce by about a third, meaning other people who needed a bed were able to have one sooner. Their work included a study of why some patients were staying over 28 days and what could be done to help them, a unified referral process to hospital and community beds so patients received care in the most appropriate setting, and a more streamlined way of making sure everything is in place to support people when they are discharged, planned from the tion Innova moment they are admitted. Colleagues applaud Sheila’s work S ister Sheila Goodman’s new protocol for helping patients off mechanical ventilation has greatly improved patient care. Years of piloting, auditing and refreshing have gone into refining the new protocol, about which an article has recently been published in the British Association of Critical Care Nurses magazine. Her hard work and achievements have not gone unnoticed and her colleagues in the intensive care unit sincerely believe their patients’ care has been greatly Improvin enhanced through her efforts. g Patient C ar e Pair are top of the charts A Privacy the key B efore junior sister Liz Hirji set up a specific phone-in clinic results service in the GUM clinic, patients would often call to find their results were not to hand, they could not get through or there was little privacy. But now, thanks to Liz, people have telephone appointment times between 11.45am and 12pm on a Monday, their details will be ready for their results to be given to them and they will be speaking to someone in a private room so the other part of the conversation cannot be overheard. Feedback so far from patients has been extremely positive as they no longer have to wait on the phone, while staff no longer have to chase around for files, so they can concentrate more fully on the people at the clinic. A dedicated star C hris Whitton has played a vital role within the hospital’s Health Records and Outpatients Services. Her dedication to management and treatment of patients with leg ulcers has helped to reduce waiting lists in this area. Chris has worked hard to encourage a good liaison with the district and practice nurses by developing a proforma for use in the leg ulcer clinic and the outpatients department. Improvin g Patient C ar e more streamlined approach to looking after people needing replacement hips and knees, and those with a broken hip, is in place thanks to the efforts of orthopaedic nurse practitioner John McRoberts and senior sister Jane Chilvers. John involved consultants and a multidisciplinary team when he developed a chart which documents the patient’s journey, from the time before their admission through their operation and through their recovery in hospital. Before John developed the single document, which is kept at the foot of the patient’s bed, different teams involved in the person’s care kept their own records. Now, they can cross-refer more effectively and more quickly, which has an overall benefit for the patient. Jane fronted a multidisciplinary team to establish a similar care pathway for people with a broken hip (neck of femur). The outcome of her project will lead to an improved journey for the patient through the Trust, ensuring they will receive the most appropriate care and investigations at the most beneficial point. ing Improv n Patie t C ar e Improvin g Patient C ar e The system enables forward planning by estimating the amount of time required to deliver care to each patient and highlights where appointments would have been wasted because the ulcers have healed, which in turn helps to reduce waiting lists. Chris’ unstinting support for her colleagues in the main outpatients department has also improved all round working relationships. A culture of understanding U nderstanding people’s differing cultures and beliefs is an important step in helping care for them. The Rev Canon David Crawley has been nominated for an award for his work in providing multifaith resources for both staff and patients. The multifaith room has been welcoming more and more people of different beliefs and religions while a multifaith directory on each ward provides telephone numbers of representatives of different faiths. Thanks to his work, staff are much more aware of people’s differing faith or cultural needs and can deliver care appropriately. Pair see through the pain C linical nurse specialists Chris Waters and Alison Morris have been pivotal in developing and implementing pain management strategies at West Suffolk Hospital. Their efforts have markedly improved patient care. Chris and Alison are also excellent at teaching staff throughout the Trust and have made an enormous difference to the provision of a vital service. Improvin g Patient C ar e Improvin Patient C ar e g Sara – a real standard bearer T he highest possible standard of training and education in the health records and outpatients’ services area is thanks to the unwavering commitment of Sara Bargewell. Improvin Although Sara deals specifically g Working with training for the health Lives records library, she also arranges training for other areas, the hospital information support system and patient administration system packages, and pretty much anything computer-related. Sara cares about all the staff who pass through her hands, and it is this and her commitment to training which has won her an award for improving working lives. Trio up to the challenge L ouise Dicker, Fleur Peters and Samantha Chester run the appointments office for all the radiology appointments. They have coped fantastically well with the increasing demand to hit targets. Their focus is always on the patient, so whether it’s ing changing day-to-day tasks, Improv g more work or the Strategic Workin Health Authority wanting s Live extra information, these three are always willing to take on the challenges with a smile. T hey call her the Singing Dietitian. Lynda Laughton’s cheerful attitude and total unselfish commitment to patient care is known throughout the hospital. She has striven to improve and expand dietetic services to surgery and, in particular, oncology, making best use of the skill mix and Macmillan funding. Dish of the day Lynda takes a personal approach to smoothing the patients' journey giving individual care to every patient and going the extra mile to provide care and support. She has also contributed to education and training for people in other departments and has dedicated the whole of her working life to improving patient care. Lynda is right on song Improvin g Patient C ar e Improvin g Working Lives It had to be Ray W Morale booster honoured S enior sister Gayle Jenkins introduced a holistic approach to the welfare of her staff on ward F6, building therapies such as Indian head massage, hand massage and aromatherapy into their clinical supervision. In doing so, Gayle showed extreme thoughtfulness and caring to her colleagues, with very positive feedback. She completed the study into how looking after staff in this way improved their morale as part of her clinical leadership programme, but it has been so well received that it is still running, even though she has now completed the course. Improvin g Working Lives hen it came to selecting a nominee to be a Shining Light, the IT team on G6 knew who an award had to go to – Ray Whistler. Ray is always very pleasant and does a fantastic job. He is very conscientious and he keeps G6 clean and tidy, spotless in fact! Even though some may say he is just doing his job, the staff feel he goes that little bit further and they definitely know when he has been. They never hear Ray complain and think he does a wonderful job – a true Shining Light. ving Impro ing k Wor Lives H ave you ever wondered about the dedication and hard work which goes into ensuring patients, staff and visitors have three hot meals a day? Serving up food 365 days a year is no mean feat, but a challenge which the catering team rise to every day. The way to healthier habits W hen West Suffolk Hospital went smoke-free in September, occupational health nurse advisor Sue Pollett went to work setting up and promoting clinics to help staff quit the habit. Thanks to her nurse prescribing qualification, she is able to prescribe nicotine replacement treatments Improvin g Working Lives herself, so staff need not leave the hospital to pick up their patches. Sue has supported many members of staff, with feedback showing they appreciate the efforts she has made. Any staff member wanting help giving up smoking should contact Sue on ext 3106. Star qualities earn Tracey admiration g Improvin g in k r Wo Lives T racey Fells’ outstanding determination, commitment and loyalty to the Trust is a real inspiration to her colleagues in the endoscopy unit. Former healthcare assistant Tracey has forged her way through the NVQ system and nurse training over the last five years to achieve her staff nurse qualification. In doing so she has earned the admiration of her colleagues, who are impressed with her unfailing dedication and view her as a role model. Leading by example Praise for stength and support T he approachability of the whole biochemistry specimen reception team has earned them a nomination for their strength and support. Thanks to their professional attitude T to work and their colleagues, the team has made the department more integrated and enhanced relations with the v in g wider department. I mp r o n s o Re lat i h w it e s gu C o ll e a Jim keeps it calm heir tireless commitment to outpatient services and leading by example have earned the outpatients' clinic team leaders an award for improving patient care. Carole Bunker, Jill Rowland, Sam Lumley and Lynda Sharp go the extra mile in producing a top-class service, working on their initiative to make sure the department runs smoothly. They encourage and train other members of the team to adopt the same dedicated approach to the preparation of all the Trust’s outpatients clinics and deal with our patients in an excellent manner. Improvin g Patient Care J im Pretty has been a Improving familiar friendly face Working around the hospital for a Liveas number of years but recently took up the mantle of local security management specialist. As well as instilling a culture of crime reduction throughout the Trust, Jim’s talk-down skills have already been used to diffuse potentially volatile situations when people have become angry. Jim’s Shining Light nomination comes from a grateful staff member who was helped by Jim during a dispute when a patient misunderstood an appointment. Jim’s calm and firm approach was able to diffuse a potential conflict. Team of heroes Always a smile, never a grumble Y ou’ll never hear a grumble from Steve Barnard, head of portering in main theatres. Steve has worked for the Trust for more than 15 years and his colleagues have found him reliable, trustworthy and always able to raise a smile with his unique brand of wit. As a member of staff, colleague and boss, Steve is flexible, efficient and fair. He instills confidence in his abilities for both staff and patients and working life would ing mprov g I not be the same in Work e without him. L iv s W hat do you do when there are more patients to book into appointments than you have slots for? If you are a member of the waiting list team, you take your skills, knowledge and experience, add in initiative and influencing skills, mix it up with some goodwill, hope for a small amount of good luck and what do you have – target achieved again. For team leader Angela Price and ving Impro nt e i Pat C ar e her team, this is not an occasional event but a daily one – however, they take it in their stride and act professionally, with cheerfulness and good humour. They are true unsung heroes. Angela finds clever solutions to many of the everyday problems – to her they are simply another challenge and she is always ready for the next. Team give lives back ation Innov A New strategy, great result n exercise-based programme developed by the Back On Track team has been helping people with spinal pain overcome their fear of movement, giving them control over their condition and enabling them to return to their normal lives. More than half the people attending outpatient physiotherapy clinics at the hospital did so with back pain, but thanks to the new Back On Track programme led by Gylda Nunn, Beryl Langley, Trudi Nunn and Nina Finlay, patients are finding they need less formal physiotherapy and medical interventions. The programme includes vital education and relaxation components. C hanging ways of working to improve care and treatment for mothers who have caesarean sections required dedication from a wide range of people. Midwives, obstetricians and obstetric anaesthetists including consultant gynaecologist David Ross, consultant anaesthetist Debbie Meldrum and CDS co-ordinator Sandra Chitty joined forces to implement new strategies as recommended by the National Institute for Clinical Excellence. All staff had the opportunity to comment on the proposals, which were modified and adopted as appropriate. The process has improved standards of care, with a coincidental fall in the caesarean section rate at the hospital. It is anticipated that the rate will Improvin g continue to fall as women feel Patient more supported and less likely to C ar e need initial or ‘repeat’ caesareans. Adult Certificate in Literacy Level 1 Mario Maala Sue Woodhouse Adult Certificate in Literacy Level 2 Linda Anderson Liz Arbon Gwen Ball Sharon Brandon Diane Dodd Karen Giles Terry Hogg Angela Hunt Tracey Lambourne David Palmer Katy Rawlings Susan Robertson James Romana-Powling Russell Simpson Kathy Winder Adult Certificate in Numeracy Level 1 Mario Maala Susan Robertson Claire Scott Russell Simpson Adult Certificate in Numeracy Level 2 Linda Anderson Gwen Ball Diane Dodd Chris Fell Katy Rawlings James Romana-Powling NVQ Level 2 in Care Caroline Acker Yvonne Austin Lynda Barker Guiseppina Curry Tracy Curry Diane Dodd Sue Fisher Barbara Green Michelle Hales Sally Heard Pauline Holder Mario Iannone Denise Latimer Karen Pinches 20 YEARS Karen Barnes Radiography Helper/ Nursing Assistant Peter Brace MLSO 1 Philip Burridge MLSO 2 Penelope Chandler Ward Clerk Patricia Coles Phlebotomist (Technician) Valerie Emery Senior Therapy Assistant Wendy Farrell Staff Nurse Sandra Fisher Staff Nurse Elaine Fleur Senior Occup Therapist Mandy Garner Telephone Appointments Officer Jane Garrod Site Co-ordinator Glynis George Midwife Practitioner Karen Proctor Doreen Ridgard Rosalind Ronchetti Stephanie Sandcraft Joan Sinclair Veronica Stratton NVQ Level 3 in Care Lisa Andrews Lorraine Blair Nicola Clarkson Sarah Corlett Carl Foreman Susan Foreman Maria Marsh Debbie Mears Frederica Mitchell Susan Robertson Lesley Rogers Ruth Shattock Susan Smith Sheelagh Southern Christine Webster Barbara Wright NVQ Level 2: Pharmacy Services Jane Ayms Judie Burke Tracey Dasan Stephanie Swaep NVQ Level 3: Pharmacy Services Michelle Macdonald NVQ Level 2: Administration Karen Rumsey Kelly Swain NVQ Level 2: Customer Service Donna Upton NVQ Level 2: Food Preparation & Cooking Luke Nobbs CIPD NVQ Level 4: Learning & Development Melanie Boughen NVQ A1 Assessor Award Paula Canning Georgina Feavearyear Frances Flynn Debbie Bond Tracey Greenacre Kelly Greenin Colleen Greenwood Maddi Heathfield Linda Randall 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course:Academic examination Mary Grieve Sue Laflin Accreditation to the British Society for Colposcopy and Cervical Pathology as a Nurse Colposcopist Julie Peckham NVQ Verifier Award Sarah Engle ACT Accreditation Carol Coleman AMPSAR Certificate in Medical Terminology Jaqueline Baldwin Joan Beale Jan Butcher Christine Carey Alison Copping Jane Cutler Elaine Elliott Jane Fisher Judith Forsdyke Irene Gough Jane Lesley Marie Owen Sonia Smith Sharon Tubbs Beverley Williams IHRIM National Clinical Coding Qualification Jayne Dickerson Barbara Greenwood Patient Consultation Skills Kingsley Appleby Diploma in Management Garry Sharp Certificate in Management Anne Bishop Paul Bradley Linda Donnelly Mark Durham Liz Henthorn Julie Pettitt Introductory Certificate in Firstline Management Angela Adams Angie Austin Sara Bargewell Debra Grafen Senior Staff Nurse Jill Hunt Cardiology Clinical Nurse Specialist Jill Jackson Specialist Theatre Practitioner Susan Jones Staff Nurse Terence Kellner Cook Hilda Lancaster Midwife Practitioner Susan Lane Senior Staff Nurse Beverley Laughlin Clinical Team Manager Karen Long Staff Nurse GEN Sheila Mathers Food Services Supervisor Long service awards European Computer Driving Licence (ECDL) Linda Anderson Robert Harvey-Smith Lizzie Johnson Ann Lewis Richard McDonald Sara Pallant Sue Ridley Glenda Shepherd BCS Levels 1 & 2 Certificate for IT Users Sue Ridley BCS Level 2 Certificate for IT Users Ann Lewis Lorraine Stimson Midwife Practitioner Johanna Hart Midwife Practitioner Liz Houghton Deputy Director of Personnel Stephanie Beck Ian Benham Cath Brace Sam Branson Carole Bunker Chris Colman Chris Cox Mollie Crawford Laura Crighton Mary Edmans Sarah Elleray Julia Girling Irene Gough Ann Hennessey Carol Holt Julia Hughes Angela Hunt Elizabeth Ironside Tanya Kitching Karen Leggett Liz Marsh Linda Potts Linda Randall Jill Rowland Susan Rush-Hall Lynda Sharp Julie Siddall Judy Sore Beverley Walsh Lorraine Weaver-Smith 30 YEARS Carole Moffat Nursing Assistant Sarah Moyes Senior Staff Nurse Leonard Armer General Porter Elaine Taylor Experienced Theatre Practitioner Shirley Foreman Senior Occup Therapist Helen Pettitt Sister/Charge Nurse GEN Donna Taylor Nurse Practitioner Orthop. Karen Reeve Midwife Practitioner Kathryn Thompson Team Leader-Community Lynda Rogers Midwife Practitioner Helen Whiting Senior Staff Nurse Karen Leggett Information Support Manager Chacko Samual Staff Grade Practitioner Gillian Wildmun Midwife Practitioner Pamela Leverett Ward Housekeeper Helen Small Senior Staff Nurse Christopher Wilson Director of Finance and Information Veronica Master Catering Assistant 25 YEARS Theresa Moriarty Midwife Practitioner Melanie Soper Midwife Practitioner Judy Sore Team Leader Mary Southgate Catering Assistant Angela Sutton Staff Nurse Grace Bell Emergency Nurse Practitioner Denise Bradley Senior Staff Nurse Glenys Brooks Midwife Practitioner Ann Fone Senior Midwife/ Team Leader Ruth Harris Nursing Assistant Carol McCarthy A & E Receptionist Sylvia Nixon Senior Staff Nurse Julie Pettitt Facilities Business Manager Janet Pettitt MLSO 1 Sonia Sayer Nursing Assistant Robert Bankes-Ashton Operating Department Practitioner John Boys Consultant - Anaesthetics Wendy Brinkley Midwife Practitioner David Clark Maintenance Assistant (Electrical) Kevin Crowe Team Leader - Estates Brian Jones Hospital Practitioner Eileen McKnight Staff Nurse Joan Neal Nursing Assistant John Rowlands Head of Dietetics Anthony Rutherford Operating Department Practitioner Rodney Sinclair Senior M.L.S.O.
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