HOW FIRMS DEFINE AND MEASURE QUALITY

How firms define and measure quality
Tamimi, Nabil; Sebastianelli, Rose
Production and Inventory Management Journal; Third Quarter 1996; 37, 3; ABI/INFORM Global
pg. 34
Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.
Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.
Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.
Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.
Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.
Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.