GET FCA
CERTIFIED
Gain These Competitive Advantages:
• Inclusion on the Fiat Chrysler Automobiles (FCA) Collision Assistance
Mobile App available to every FCA vehicle owner (Available now)
• Shop Locator - Provides visibility of Certified Shops to vehicle owners
searching for a quality repair.
• Shop Marketing Material - Point of Purchase and signage
differentiates Certified Shops from local competition.
• Leveraging the exclusive Fiat Chrysler Automobiles Recognized
status to promote and market your shop.
• Official Recognition by other OEM’s leverages the same requirements
and Certification process, saving you thousands.
• Business development process and feedback to ensure your shop
continues to have what it takes to properly repair the new generation
of FCA vehicles.
• Official Fiat Chrysler Automobiles Recognized Signage for dealers
and independent body shops.
Make sure your shop is included in the shop locator tool for FCA vehicle owners and part of FCA’s aggressive consumer referral program.
Enroll Today!
|
www.GetFCACertified.com | 949.221.0010
Get Recognized by Fiat Chrysler Automobiles
The Fiat Chrysler Automobiles (FCA) Recognized Collision Repair
Network is looking for quality independent collision repair facilities
focused on providing a superior repair experience with quality
parts to ensure the value and safety of our owners’ vehicle is
maintained. To make certain that the next generation of vehicles
are properly repaired, Fiat Chrysler Automobiles and other leading
automakers are doing their part to ensure that body shops have the
right tools, equipment, training, and facilities. You’re in a league
of your own when you receive your Fiat Chrysler Automobiles
Recognition, and it can open up additional opportunities for your
business.
OEM Certification-Recognitions round out your business,
generating a massive referral base of vehicle owners. Now you have
the potential to break the chains of Insurance DRP agreements
overloaded with concessions and become part of the OE-backed
exclusive shop network.
This new frontier for collision repair allows you, the shop
owner, to run your business focused on giving the customer a
superior customer service experience and quality repair to OEM
specifications.
If you desire to be a leader and believe your repair business can
meet the requirements, act now to get Fiat Chrysler Automobiles
Recognized today.
PROGRAM OBJECTIVE:
“The program’s objective is to identify and promote body
shops that have the right tools, equipment, training and
facilities necessary to repair vehicles back to manufacturer
specifications. This program is critical to help ensure the vehicle
fit, finish, durability, value and safety.”
Fiat Chrysler Automobiles Has Teamed with Assured Performance
Fiat Chrysler Automobiles leverages the Assured Performance
Certification services to enable both dealerships and qualifying
independent body shops to become Recognized by Fiat Chrysler
Automobiles and other leading automakers, all participating in one
efficient joint-effort program.
The unique joint-effort approach Fiat Chrysler Automobiles
and Assured Performance share eliminates redundant costs
and duplication between programs. Certification-Recognition
by multiple entities is now cost effective and highly rewarding.
Instead of paying again and again for each OEM certification,
you are able to receive multiple Certification-Recognitions under
one umbrella for one special consolidated annual fee with one
inspection-audit process. Through this exclusive combined
program, you also get exponential credibility from several of the
largest automakers in the world, adding to your brand equity and
reputation. Fiat Chrysler Automobiles has joined others in the
Certification program to save you money and avoid waste and
inefficiency, while creating exponential impact from the combined
influence of several of the largest Automakers in the world. There
is nothing else like it - not even close!
• Certification-Recognition is based on the OEM-specified
requirements necessary to properly repair current model
vehicles.
• The program is open to all shops that can make the grade
(independents may require dealer sponsorship for select
manufacturers).
How Does a Shop Become Recognized by Fiat Chrysler Automobiles
Turnkey Approach
3. Business Capability Assessment
Below is the step-by-step process that FCA dealerships
and sponsored independent body shops go through to
become Certified.
Assess the shop’s capabilities against the list of
Certification requirements and standards. This allows
you to create a business deveopment plan.
1. Enrollment - Registration
4. Score & Evaluation
Review the terms and conditions of participation and
select the enrollment option.
Recieve a score that illustrates any deficiencies in
becoming Certified or Recognized. It is part of the
ongoing business development process.
2. Business Information
5. On-Site Inspection-Audit
Enter key business information critical for KPI
comparisons, program review and tracking.
Enroll Today!
|
Schedule an on-site inspection-audit. The inspector will
tour your body shop and ensure proof of compliance with
photos and documentation.
www.GetFCACertified.com | 949.221.0010
What are the Benefits
SMART PHONE APPS
Listing on the Fiat Chrysler Automobiles Collision Assistance
App, a consumer-facing smart phone application. (Available
now)
Shop Locator
Listing in the online body shop locator linked directly from the
Fiat Chrysler Automobiles web site with a personalized microsite and link to your shops website.
Turbo-Charge Your Marketing
Use the official Fiat Chrysler Automobiles Recognized
credentials on your website and in your shop’s marketing.
Don’t Let Your Customers Get Steered Away
Online appointment setting and electronic dispatch to your
shop from the locator and smart apps.
Business Evaluation and Development
Business development planning process allowing the shop
to evaluate their operations compared to the Certification
requirements as well as hundreds of the key best practices in
the industry. You get a complete and detailed plan of action,
budget, suggested strategies, and a financial planning and
budgeting tool (pro Forma) with comparison with other top
shops.
Consumer Advocacy
Listing on consumer-facing Assured Performance Collision
Care (consumer advocate) shop locators.
OFFICIAL SIGNAGE
Official Fiat Chrysler Automobiles Certified and Assured
Performance Collision Care signage.
Collision Car Marketing Tools
Access to VIP Collision Care marketing tools to help you
leverage your exclusive Fiat Chrysler Automobiles Certified
status in promoting and marketing your shop. You will have
access to brochures and shop marketing collateral to help
draw more customers to your shop doors, close sales and raise
your CSI. The arsenal of materials and signs differentiates
Certified Shops from local competition.
Consumer Awareness and Public Relations
Press Release communication to your local media.
Multiple OEM Recognition
Multi-line body shops may also be eligible for official
Recognition by other OEM’s that leverage the same
requirements and Certification process, saving you thousands.
What is the Value of Certification?
With 35,000 body shops in the United States, how is the customer
able to tell the good ones from the bad? How can a consumer tell
the difference and pick one that has the right tools, equipment,
training and facilities? The certification credentials create that
distinction and provide consumers with peace of mind. By meeting
these requirements, the Certified-Recognized body shops can now
demonstrate that they have what it takes to properly repair vehicles
to manufacturer specifications.
Customers will be asking the automobile manufacturer to help them
find the body shops that meet their repair standards. By Certifying
shops, OEM’s can refer customers to body shops with confidence,
knowing that Certified-Recognized shops make the grade. The sign
on the wall and your official credentials prove that your Certified
shop is a step above the rest and in a league of your own.
National Blanket of Certified Body Shops
A Certified Collision Care Provider in every community creates a
national blanket of body shops that are consumer-focused and
able to deliver an exceptional experience. These shops have the
right tools, equipment, training and facilities to properly repair Fiat
Chrysler Automobiles vehicles to manufacturer specifications.
Powered by:
Do you have what it takes?
Business Requirements
Y N

1. Has your collision repair facility been in business for a minimum of (5) years, or have
the ability to demonstrate its credit rating and service history?

2. Does your collision repair facility possess Garage Keepers Liability insurance with a
minimum of $1M policy limit?

3. Does your collision repair facility have a clean and presentable company vehicle to
conduct valet “pick-up and delivery” services for your customers?
Y N

27. Does your collision repair facility use “OE repair procedures” with electronic
documentation as proof of compliance?

28. Does the facility have at least one work stall with a working two-post above ground
lift with a lift capability of at least 7000 lbs that is safe, well maintained and in good
working order?

29. Does the facility utilize pressure-feed corrosion protection material application
equipment with wand attachments for applying anti-corrosion materials inside body
cavities with a 360 degree spray pattern?

4. Does your collision repair facility maintain a Customer Satisfaction Index (CSI) that is
measured by a third party service provider?

5. Does your collision repair facility have a preferred rental car provider that offers
complimentary customer pick-up and delivery?

30. Is the facility in compliance with all Local Regulatory Agency Requirements? (EPA,
OSHA, NFPA, etc.)
6. Does your collision repair facility provide a written lifetime refinish product warranty
that is backed by an OEM approved paint manufacturer?

31. Is the facility in compliance with all State Regulatory Agency Requirements? (State
EPA, State OSHA, DHWM, DAPC, etc.)
7. Does your collision repair facility offer a Limited Lifetime Warranty or a National
Limited Lifetime Warranty?

32. Is the facility in compliance with all National Regulatory Agency Requirements? (US
EPA, NESHAP 6H, OSHA, RCRA, etc.)
Regulatory Compliance


Customer Service
Advanced Capability




8. Does your collision repair facility post its hours of operation in a location that is clearly
visible from the primary shop entryway?

33. Does your collision repair facility have the capability and equipment to repair advanced
structural composites or carbon fiber components?
9. Does your collision repair facility clean all vehicle interiors and exteriors before
delivery?

34. Have any of your technicians completed training or certification in the repair of
advanced structural composites or carbon fiber components?

35. Does your collision repair facility utilize a GMA MIG welder with silicon-bronze welding
capabilities?

36. Have any of your technicians completed any training or qualifications for GMA MIG
silicon-bronze welding?

37. Does your collision repair facility have any other specialized repair equipment, training,
or certifications such as OEM certification or ASE Blue Seal?
10. Does your collision repair facility have an adequately maintained customer parking area
that is well-lit?
11. Does your collision repair facility have adequate and well-maintained customer
reception, waiting, and estimating areas which include conveniently located customer
restrooms?
Technical Capability

12. Is your collision repair facility I-CAR Gold Class or on the Road to Gold (R2G)?

13. Does your collision repair facility have a frame rack, repair bench, pulling equipment
capable of producing simultaneous body and structural pulls?

14. Does your collision repair facility have a three-dimensional measuring system with
current data subscription covering current and past ten model years?

15. Have your collision repair technicians received proper training to operate the threedimensional measuring equipment in your facility?

16. Does your collision repair facility have at least one Squeeze-type Resistance Spot
Welder operating on 220-volt 3-phase power supply and providing a minimum of
600 psi clamping force at the tips and can supply 12,000 amps of current at the
electrodes?

17. Does your collision repair facility have at least one 220-volt Gas Metal Arc (GMA) or
Metal Inert Gas (MIG) welder?

18. Does your collision repair facility have an R134a refrigerant recovery and recycling
system or use a sublet provider?

19. Does your collision repair facility have proof of compliance with the EPA Section 609
refrigerant recycling rule of the Clean Air Act of 1990?

20. Does your collision repair facility have the ability to conduct and verify four-wheel
alignment either in-house or through a sublet provider?

21. Does your collision repair facility have the ability to remove, replace, or reinstall
steering and suspension components, and engine and power train units (either inhouse or through a sublet provider)?

22. Does your collision repair facility have the ability to service both active and passive
restraint systems, either in-house or through a sublet provider?

23. Does your collision repair facility utilize an electronic p-page logic estimating system?

24. Does your collision repair facility have a spray enclosure (paint booth) with forced
drying capabilities that meets local, state, and federal requirements?

25. Does your collision repair facility utilize an OEM approved refinishing system?

26. Does your refinish technician have proof of training from your OEM approved paint
manufacturer?
GET FCA
CERTIFIED
Enroll Today!
www.GetFCACertified.com
949.221.0010
Chrysler, Dodge, Fiat, Jeep, Ram, Mopar & SRT are registered trademarks of FCA US LLC.