TABLE : 01 PAGE : 1
In which area of Cornwall do you live?
All respondents
All answering
1654
100%
North
550
33%
South East
582
35%
Mid
522
32%
CH Xtabs.xlsx
North
558
100%
528
95%
16
3%
14
3%
Page 1 of 26
South East
583
100%
10
2%
544
93%
29
5%
Mid
501
100%
7
1%
17
3%
477
95%
Unknown
12
100%
5
42%
5
42%
2
17%
Prepared by Wyman Dillon Ltd
December 2013
TABLE : 02 PAGE : 1
Overall how satisfied are you with Cornwall Housing?
All respondents
All answering
1771
100%
Very satisfied
784
44%
Fairly satisfied
769
43%
Neither
82
5%
Fairly dissatisfied
82
5%
Very dissatisfied
54
3%
(Satisfied)
1553
88%
(Dissatisfied)
136
8%
CH Xtabs.xlsx
North
583
100%
233
40%
270
46%
25
4%
32
5%
23
4%
503
86%
55
9%
Page 2 of 26
South East
612
100%
258
42%
272
44%
27
4%
33
5%
22
4%
530
87%
55
9%
Mid
564
100%
291
52%
221
39%
29
5%
15
3%
8
1%
512
91%
23
4%
Unknown
12
100%
2
17%
6
50%
1
8%
2
17%
1
8%
8
67%
3
25%
Prepared by Wyman Dillon Ltd
December 2013
TABLE : 03 PAGE : 1
How satisfied are you with the overall quality of your home?
All respondents
North
All answering
1783
586
100%
100%
Very satisfied
757
199
42%
34%
Fairly satisfied
767
281
43%
48%
Neither
85
31
5%
5%
Fairly dissatisfied
122
54
7%
9%
Very dissatisfied
52
21
3%
4%
(Satisfied)
1524
480
85%
82%
(Dissatisfied)
174
75
10%
13%
CH Xtabs.xlsx
Page 3 of 26
South East
619
100%
266
43%
254
41%
31
5%
43
7%
25
4%
520
84%
68
11%
Mid
565
100%
289
51%
225
40%
22
4%
24
4%
5
1%
514
91%
29
5%
Unknown
13
100%
3
23%
7
54%
1
8%
1
8%
1
8%
10
77%
2
15%
Prepared by Wyman Dillon Ltd
December 2013
TABLE : 04 PAGE : 1
How satisfied are you with contacting Cornwall Housing?
All respondents
All answering
1654
100%
Very satisfied
763
46%
Fairly satisfied
671
41%
Neither
105
6%
Fairly dissatisfied
82
5%
Very dissatisfied
33
2%
(Satisfied)
1434
87%
(Dissatisfied)
115
7%
CH Xtabs.xlsx
North
541
100%
238
44%
217
40%
42
8%
32
6%
12
2%
455
84%
44
8%
Page 4 of 26
South East
574
100%
243
42%
257
45%
36
6%
26
5%
12
2%
500
87%
38
7%
Mid
526
100%
278
53%
193
37%
27
5%
19
4%
9
2%
471
90%
28
5%
Unknown
13
100%
4
31%
4
31%
0
0%
5
38%
0
0%
8
62%
5
38%
Prepared by Wyman Dillon Ltd
December 2013
TABLE : 05 PAGE : 1
How satisfied are you with the neighbourhood as a place to live?
All respondents
North
All answering
1683
550
100%
100%
Very satisfied
990
319
59%
58%
Fairly satisfied
525
168
31%
31%
Neither
67
23
4%
4%
Fairly dissatisfied
52
20
3%
4%
Very dissatisfied
49
20
3%
4%
(Satisfied)
1515
487
90%
89%
(Dissatisfied)
101
40
6%
7%
CH Xtabs.xlsx
Page 5 of 26
South East
587
100%
351
60%
181
31%
17
3%
16
3%
22
4%
532
91%
38
6%
Mid
533
100%
316
59%
170
32%
25
5%
15
3%
7
1%
486
91%
22
4%
Unknown
13
100%
4
31%
6
46%
2
15%
1
8%
0
0%
10
77%
1
8%
Prepared by Wyman Dillon Ltd
December 2013
TABLE : 06 PAGE : 1
Would you recommend Cornwall Housing?
All respondents
All answering
1802
100%
Yes
1411
78%
Maybe
345
19%
No
46
3%
CH Xtabs.xlsx
North
592
100%
450
76%
129
22%
13
2%
Page 6 of 26
South East
625
100%
482
77%
119
19%
24
4%
Mid
572
100%
472
83%
93
16%
7
1%
Unknown
13
100%
7
54%
4
31%
2
15%
Prepared by Wyman Dillon Ltd
December 2013
TABLE : 07 PAGE : 1
How satisfied are you that you receive value for money for your rent?
All respondents
North
All answering
1757
577
100%
100%
Very satisfied
1001
313
57%
54%
Fairly satisfied
582
199
33%
34%
Neither
90
32
5%
6%
Fairly dissatisfied
59
22
3%
4%
Very dissatisfied
25
11
1%
2%
(Satisfied)
1583
512
90%
89%
(Dissatisfied)
84
33
5%
6%
CH Xtabs.xlsx
Page 7 of 26
South East
608
100%
335
55%
207
34%
31
5%
25
4%
10
2%
542
89%
35
6%
Mid
559
100%
349
62%
171
31%
26
5%
10
2%
3
1%
520
93%
13
2%
Unknown
13
100%
4
31%
5
38%
1
8%
2
15%
1
8%
9
69%
3
23%
Prepared by Wyman Dillon Ltd
December 2013
TABLE : 08 PAGE : 1
Have you contacted us within the last 12 months?
All respondents
All answering
1783
100%
Yes
1422
80%
No
299
17%
Can't remember
62
3%
CH Xtabs.xlsx
North
591
100%
476
81%
90
15%
25
4%
Page 8 of 26
South East
618
100%
490
79%
108
17%
20
3%
Mid
561
100%
445
79%
99
18%
17
3%
Unknown
13
100%
11
85%
2
15%
0
0%
Prepared by Wyman Dillon Ltd
December 2013
TABLE : 09 PAGE : 1
How did you last contact us?
All answering
Phoned
Visited office
Wrote
Emailed
Other
Can't remember
CH Xtabs.xlsx
All respondents
1337
100%
1212
91%
88
7%
13
1%
12
1%
10
1%
2
0%
North
451
100%
421
93%
14
3%
6
1%
1
0%
7
2%
2
0%
Page 9 of 26
South East
455
100%
407
89%
34
7%
6
1%
6
1%
2
0%
0
0%
Mid
423
100%
377
89%
39
9%
1
0%
5
1%
1
0%
0
0%
Unknown
8
100%
7
88%
1
13%
0
0%
0
0%
0
0%
0
0%
Prepared by Wyman Dillon Ltd
December 2013
TABLE : 10 PAGE : 1
Was getting hold of the right person ...?
All respondents
All answering
1409
100%
Easy
1001
71%
Difficult
251
18%
Neither
111
8%
Can't remember
46
3%
CH Xtabs.xlsx
North
471
100%
325
69%
87
18%
44
9%
15
3%
Page 10 of 26
South East
487
100%
346
71%
86
18%
34
7%
21
4%
Mid
441
100%
325
74%
77
17%
29
7%
10
2%
Unknown
10
100%
5
50%
1
10%
4
40%
0
0%
Prepared by Wyman Dillon Ltd
December 2013
TABLE : 11 PAGE : 1
Did you find our staff ...?
All answering
Helpful
Unhelpful
Neither
Can't remember
CH Xtabs.xlsx
All respondents
1406
100%
1252
89%
63
4%
79
6%
12
1%
North
471
100%
415
88%
27
6%
26
6%
3
1%
Page 11 of 26
South East
483
100%
424
88%
23
5%
32
7%
4
1%
Mid
441
100%
404
92%
12
3%
20
5%
5
1%
Unknown
11
100%
9
82%
1
9%
1
9%
0
0%
Prepared by Wyman Dillon Ltd
December 2013
TABLE : 12 PAGE : 1
And could they ...?
All answering
Deal with your request
Not deal with your request
Neither
Can't remember
CH Xtabs.xlsx
All respondents
1401
100%
1193
85%
135
10%
66
5%
7
0%
North
472
100%
384
81%
62
13%
25
5%
1
0%
Page 12 of 26
South East
478
100%
410
86%
43
9%
21
4%
4
1%
Mid
440
100%
391
89%
28
6%
19
4%
2
0%
Unknown
11
100%
8
73%
2
18%
1
9%
0
0%
Prepared by Wyman Dillon Ltd
December 2013
TABLE : 13 PAGE : 1
How satisfied are you with our repairs and maintenance service?
All respondents
North
All answering
1760
580
100%
100%
Very satisfied
793
227
45%
39%
Fairly satisfied
658
232
37%
40%
Neither
96
35
5%
6%
Fairly dissatisfied
118
47
7%
8%
Very dissatisfied
95
39
5%
7%
(Satisfied)
1451
459
82%
79%
(Dissatisfied)
213
86
12%
15%
CH Xtabs.xlsx
Page 13 of 26
South East
609
100%
266
44%
230
38%
31
5%
40
7%
42
7%
496
81%
82
13%
Mid
558
100%
297
53%
191
34%
29
5%
28
5%
13
2%
488
87%
41
7%
Unknown
13
100%
3
23%
5
38%
1
8%
3
23%
1
8%
8
62%
4
31%
Prepared by Wyman Dillon Ltd
December 2013
TABLE : 14 PAGE : 1
Have you had any repairs done in the last 12 months?
All respondents
All answering
1701
100%
Yes
1132
67%
No
521
31%
Can't remember
48
3%
CH Xtabs.xlsx
North
560
100%
397
71%
151
27%
12
2%
Page 14 of 26
South East
593
100%
405
68%
172
29%
16
3%
Mid
536
100%
322
60%
195
36%
19
4%
Unknown
12
100%
8
67%
3
25%
1
8%
Prepared by Wyman Dillon Ltd
December 2013
TABLE : 15 PAGE : 1
How would you rate being told when workers would call?
All respondents
All answering
1116
100%
Very good
746
67%
Fairly good
264
24%
Neither
30
3%
Fairly poor
49
4%
Very poor
27
2%
(Good)
1010
91%
(Poor)
76
7%
CH Xtabs.xlsx
North
395
100%
252
64%
98
25%
14
4%
20
5%
11
3%
350
89%
31
8%
Page 15 of 26
South East
397
100%
285
72%
87
22%
8
2%
12
3%
5
1%
372
94%
17
4%
Mid
316
100%
206
65%
76
24%
8
3%
15
5%
11
3%
282
89%
26
8%
Unknown
8
100%
3
38%
3
38%
0
0%
2
25%
0
0%
6
75%
2
25%
Prepared by Wyman Dillon Ltd
December 2013
TABLE : 16 PAGE : 1
How would you rate time taken to do the work?
All respondents
All answering
1064
100%
Very good
713
67%
Fairly good
243
23%
Neither
21
2%
Fairly poor
49
5%
Very poor
38
4%
(Good)
956
90%
(Poor)
87
8%
CH Xtabs.xlsx
North
377
100%
235
62%
94
25%
10
3%
20
5%
18
5%
329
87%
38
10%
Page 16 of 26
South East
371
100%
253
68%
86
23%
5
1%
15
4%
12
3%
339
91%
27
7%
Mid
308
100%
222
72%
61
20%
5
2%
14
5%
6
2%
283
92%
20
6%
Unknown
8
100%
3
38%
2
25%
1
13%
0
0%
2
25%
5
63%
2
25%
Prepared by Wyman Dillon Ltd
December 2013
TABLE : 17 PAGE : 1
How would you rate the attitude of workers?
All respondents
All answering
1066
100%
Very good
854
80%
Fairly good
163
15%
Neither
28
3%
Fairly poor
14
1%
Very poor
7
1%
(Good)
1017
95%
(Poor)
21
2%
CH Xtabs.xlsx
North
377
100%
285
76%
66
18%
15
4%
6
2%
5
1%
351
93%
11
3%
Page 17 of 26
South East
377
100%
311
82%
56
15%
5
1%
4
1%
1
0%
367
97%
5
1%
Mid
304
100%
253
83%
40
13%
7
2%
3
1%
1
0%
293
96%
4
1%
Unknown
8
100%
5
63%
1
13%
1
13%
1
13%
0
0%
6
75%
1
13%
Prepared by Wyman Dillon Ltd
December 2013
TABLE : 18 PAGE : 1
How would you rate the overall quality ofthe work?
All respondents
All answering
1061
100%
Very good
697
66%
Fairly good
232
22%
Neither
53
5%
Fairly poor
51
5%
Very poor
28
3%
(Good)
929
88%
(Poor)
79
7%
CH Xtabs.xlsx
North
373
100%
237
64%
77
21%
25
7%
21
6%
13
3%
314
84%
34
9%
Page 18 of 26
South East
376
100%
248
66%
82
22%
16
4%
20
5%
10
3%
330
88%
30
8%
Mid
304
100%
209
69%
71
23%
10
3%
9
3%
5
2%
280
92%
14
5%
Unknown
8
100%
3
38%
2
25%
2
25%
1
13%
0
0%
5
63%
1
13%
Prepared by Wyman Dillon Ltd
December 2013
TABLE : 19 PAGE : 1
How would you rate tidying up and clearing rubbish?
All respondents
All answering
1062
100%
Very good
772
73%
Fairly good
194
18%
Neither
42
4%
Fairly poor
34
3%
Very poor
20
2%
(Good)
966
91%
(Poor)
54
5%
CH Xtabs.xlsx
North
377
100%
273
72%
61
16%
18
5%
17
5%
8
2%
334
89%
25
7%
Page 19 of 26
South East
375
100%
284
76%
61
16%
13
3%
13
3%
4
1%
345
92%
17
5%
Mid
302
100%
214
71%
70
23%
9
3%
2
1%
7
2%
284
94%
9
3%
Unknown
8
100%
1
13%
2
25%
2
25%
2
25%
1
13%
3
38%
3
38%
Prepared by Wyman Dillon Ltd
December 2013
TABLE : 20 PAGE : 1
Are there problems with antisocial behaviour in your neighbourhood?
All respondents
North
All answering
1729
569
100%
100%
Yes
307
105
18%
18%
No
1373
444
79%
78%
Can't remember
49
20
3%
4%
CH Xtabs.xlsx
Page 20 of 26
South East
600
100%
99
17%
483
81%
18
3%
Mid
547
100%
98
18%
438
80%
11
2%
Unknown
13
100%
5
38%
8
62%
0
0%
Prepared by Wyman Dillon Ltd
December 2013
TABLE : 21 PAGE : 1
How satisfied are you with how CH deals with antisocial behaviour?
All respondents
North
All answering
291
104
100%
100%
Very satisfied
44
22
15%
21%
Fairly satisfied
81
29
28%
28%
Neither
81
26
28%
25%
Fairly dissatisfied
38
14
13%
13%
Very dissatisfied
47
13
16%
13%
(Satisfied)
125
51
43%
49%
(Dissatisfied)
85
27
29%
26%
CH Xtabs.xlsx
Page 21 of 26
South East
91
100%
6
7%
24
26%
26
29%
14
15%
21
23%
30
33%
35
38%
Mid
92
100%
14
15%
28
30%
29
32%
9
10%
12
13%
42
46%
21
23%
Unknown
4
100%
2
50%
0
0%
0
0%
1
25%
1
25%
2
50%
2
50%
Prepared by Wyman Dillon Ltd
December 2013
TABLE : 22 PAGE : 1
Which methods do you prefer us to use to inform you?
All respondents
All answering
1767
100%
Open meetings and AGM
82
5%
Residents' groups and forums
105
6%
Online forums
33
2%
By letter
1488
84%
Our website
63
4%
Telephone call
550
31%
Personal visit
305
17%
By email
205
12%
Newsletter or magazine
479
27%
Other
4
0%
CH Xtabs.xlsx
North
583
100%
29
5%
37
6%
14
2%
507
87%
18
3%
177
30%
105
18%
72
12%
161
28%
1
0%
Page 22 of 26
South East
613
100%
21
3%
28
5%
8
1%
504
82%
21
3%
193
31%
111
18%
67
11%
156
25%
2
0%
Mid
558
100%
31
6%
39
7%
11
2%
466
84%
24
4%
176
32%
85
15%
64
11%
160
29%
1
0%
Unknown
13
100%
1
8%
1
8%
0
0%
11
85%
0
0%
4
31%
4
31%
2
15%
2
15%
0
0%
Prepared by Wyman Dillon Ltd
December 2013
TABLE : 23 PAGE : 1
How good are we at keeping you informed?
All respondents
All answering
1767
100%
Very good
859
49%
Fairly good
714
40%
Neither
119
7%
Fairly poor
48
3%
Very poor
27
2%
(Good)
1573
89%
(Poor)
75
4%
CH Xtabs.xlsx
North
588
100%
266
45%
244
41%
48
8%
16
3%
14
2%
510
87%
30
5%
Page 23 of 26
South East
608
100%
270
44%
268
44%
40
7%
22
4%
8
1%
538
88%
30
5%
Mid
558
100%
320
57%
198
35%
26
5%
10
2%
4
1%
518
93%
14
3%
Unknown
13
100%
3
23%
4
31%
5
38%
0
0%
1
8%
7
54%
1
8%
Prepared by Wyman Dillon Ltd
December 2013
TABLE : 24 PAGE : 1
Which methods do you prefer us to use to get your views?
All respondents
All answering
1769
100%
Open meetings
139
8%
Residents' groups and forums
151
9%
Online forums and social media
42
2%
By letter or postal survey
1466
83%
Web forms on our website
70
4%
Telephone call
546
31%
Personal visit
410
23%
By email
198
11%
At community events
86
5%
Other
2
0%
CH Xtabs.xlsx
North
581
100%
57
10%
50
9%
18
3%
474
82%
19
3%
181
31%
150
26%
70
12%
22
4%
1
0%
Page 24 of 26
South East
614
100%
37
6%
50
8%
11
2%
502
82%
20
3%
185
30%
139
23%
70
11%
25
4%
0
0%
Mid
561
100%
44
8%
50
9%
13
2%
479
85%
30
5%
176
31%
117
21%
56
10%
38
7%
1
0%
Unknown
13
100%
1
8%
1
8%
0
0%
11
85%
1
8%
4
31%
4
31%
2
15%
1
8%
0
0%
Prepared by Wyman Dillon Ltd
December 2013
TABLE : 25 PAGE : 1
How satisfied are you that we listen to your views and act on them?
All respondents
North
All answering
1739
571
100%
100%
Very satisfied
489
156
28%
27%
Fairly satisfied
754
233
43%
41%
Neither
298
111
17%
19%
Fairly dissatisfied
127
47
7%
8%
Very dissatisfied
71
24
4%
4%
(Satisfied)
1243
389
71%
68%
(Dissatisfied)
198
71
11%
12%
CH Xtabs.xlsx
Page 25 of 26
South East
602
100%
142
24%
270
45%
109
18%
49
8%
32
5%
412
68%
81
13%
Mid
554
100%
189
34%
249
45%
74
13%
28
5%
14
3%
438
79%
42
8%
Unknown
12
100%
2
17%
2
17%
4
33%
3
25%
1
8%
4
33%
4
33%
Prepared by Wyman Dillon Ltd
December 2013
TABLE : 26 PAGE : 1
How satisfied are you with opportunities to be involved?
All respondents
All answering
1736
100%
Very satisfied
576
33%
Fairly satisfied
670
39%
Neither
312
18%
Fairly dissatisfied
108
6%
Very dissatisfied
70
4%
(Satisfied)
1246
72%
(Dissatisfied)
178
10%
CH Xtabs.xlsx
North
570
100%
167
29%
218
38%
113
20%
41
7%
31
5%
385
68%
72
13%
Page 26 of 26
South East
595
100%
172
29%
239
40%
108
18%
44
7%
32
5%
411
69%
76
13%
Mid
558
100%
236
42%
210
38%
84
15%
22
4%
6
1%
446
80%
28
5%
Unknown
13
100%
1
8%
3
23%
7
54%
1
8%
1
8%
4
31%
2
15%
Prepared by Wyman Dillon Ltd
December 2013