PATISSERIE HOLDINGS - The journey so far
Patisserie Holdings is a successful brand operating 170 restaurants across the UK
employing 2500 staff. The chain creates luxury handmade cakes and patisseries as
well as offering a continental menu in their cafes.
The challenge – turning round the inefficiencies
resulting from labour intensive processes
The main challenge Patisserie Holdings faced was to overcome the collection of
payroll data from across their 170 restaurants on a timely basis. To ensure payroll
deadlines were met required a significant amount of head office resource which
proved inefficient.
Secondary to this was ensuring that new staff could be enrolled to meet the operational
needs of the business in terms of successfully processing them through the HR and
payroll process in a structured and well organised manner.
The gathering and analysing of data using Excel, although ideal for the business in
terms of control, visibility and analytics, was fairly manual in its creation and required
a significant amount of human involvement to ensure that the processes were
efficient.
In short there were processes in place that managed the business effectively but they
proved labour intensive and did not always fully meet the needs of the Operations
Managers and the payroll team.
T HE G O T O P R O C U R E M E N T SOL UT ION FOR T HE HOS PIT AL IT Y INDUS T R Y
Setting the wheels in motion
The appointment of new Group Financial
Controller, Suddy Bharaj, sparked the drive
to find a more transparent and seamless
process that would match the existing
financial controls in a more efficient manner.
This set the wheels in motion to undertake a
full 360° business review of payroll. As a result,
Patisserie Holdings approached us to see if there
was a way to integrate payroll into the wider Procure
Wizard functionality as they were already using our
Purchase to Pay solution on a daily basis. Using Procure
Wizard was appealing as it removed the need to bring in a new IT
provider and training personnel on yet another platform.
Transforming the payroll process
After some in-depth fact finding, project planning and hands on investigation, we
mapped out the process that would both meet and surpass the expectations
of Patisserie Holdings. The end goal was to completely eliminate all
manual processing and provide a complete end to end solution,
on a hosted cloud server. This was required to not only
transform the payroll process, but provide financial visibility
to both shop managers and head office to give them real
time productivity KPI data to monitor and improve
productivity across the entire business.
Delivering the Time & Attendance
solution
In partnership with Patisserie Holdings, we set
the timeline for replacing the existing system
and migrating to Procure Wizard. This was
broken into 3 distinct categories;
• Employee onboarding
• Data gathering & approval
• Payroll Integration
T H E G O T O P R O C U R E M E N T S OL UT ION FOR T HE HOS PIT AL IT Y INDUS T R Y
Implementation period
The project took 8 weeks from start to finish covering
all the stages above and the entire payroll process
from beginning to end is now controlled through the
Procure Wizard Time and Attendance hub. Importantly
the solutions have been adopted into the business with
very little pushback as this was seen as a natural progression
to the functionality that the Patisserie Holdings team were
using on a daily basis providing a seamless transition for all.
How it has helped Patisserie Holdings
716
company dishes
“
322
suppliers
2446
employees’ hours tracked
through Time & Attendance
“We are able to significantly speed up the process of
employee recruitment from interview to start to payroll
approval, this has ensured the Operations Team have the
resources available to meet the customer’s needs, without
being hindered or held back by internal processes.”
“
“We now have visibility on a daily basis available to
managers, regional managers, area directors and head
office personnel that is both real time and directly linked
to our sales to give the managers the tools to achieve
the very highest of standards of labour control within the
industry.”
Matthew Armitage Head of Procurement & Supply Chain
T H E F IRST C H O I C E P R O V I D E R T O LE A DING HOS PIT AL IT Y G R OUPS IN T HE UK FOR A R E ASON
www.procurewizard.com
Developing for the future
We are actively working with Patisserie Holdings to integrate a wider network of
HR related modules into the business including all the management and absence
tracking.
The experience of working with Patisserie Holdings has allowed us to develop
the functionality that has now been rolled out to our wider client base and we’re
delighted to welcome on board a number of new and long standing clients to enjoy
the benefits of our cloud based Time and Attendance wizard.
“
“Working with Procure Wizard doesn’t feel like your typical supplier/buyer
relationship. They made sure they interacted as much as possible with us to
fully understand our needs which is evident with the finished product. The
Time and Attendance solution has exceeded our expectations in every way
and transformed our operation by freeing up so much time and making us a
far more streamlined and efficient business.”
Suddy Bharaj, Group Financial Controller
LIKE WHAT YOU SEE? CONTACT US TO SEE HOW WE CAN TRANSFORM YOUR BUSINESS.
Admin: 0844 801 2009
Support: 0844 801 2008
Email: [email protected]
Web: www.procurewizard.com