Case Study: Hub One
Hub One, a subsidiary of Groupe ADP (Aéroport de Paris), is a telecom operator and integrator of mobile and tracking
solutions for 4500 enterprises of different sectors in France, four airports, shopping malls, and campuses. In 2011, the
company selected Mitel as its cloud IP telephony provider, and resells - and uses - Mitel’s unified communications and
telephony cloud services, as well as Mitel’s devices and applications for business customers.
AT A GLANCE:
SITUATION:
RESULTS:
• Help meet its needs as a growing telecom
services provider
• Need for more scalable and reliable
• Increased sales and revenue
• Ability to scale up or down easily as needed for
example when their airport customers need to
communication to help them move to
the next level
• Make communication seamless for the
mobile enterprise
scale up during the summer
• Office and mobile workers are more productive
because of powerful collaboration tools
• Remote workers feel more connected and
less isolated
• More effective meetings thanks to video
conferencing and screen sharing capabilities
SOLUTION:
• MiCloud
• MiVoice Business
• MiCollab
Organization
Hub One is a telecom operator and an integrator of mobile and tracking solutions. As a subsidiary of
the Aéroports de Paris group, Hub One draws on its experience in airport environments in order to
deliver bespoke solutions to critical realtime operational needs, for both major accounts and SME.
Since being founded in 2001 as ADP Télécom, 100% subsidiary of Aéroports de Paris, they have now
expanded to supporting 4,500 client companies, 38 million registered Wi-FI connections and have
maintenance contracts that cover 330,000 terminals.
Situation
Hub One, a subsidiary of Groupe ADP (Aéroport de
Paris), is a telecom operator and integrator of mobile
and tracking solutions for 4500 enterprises of different
sectors in France and supporting 95 million passengers
per year across three Parisians airports in France (Roissy
Charles de Gaulle, Orly and Le Bourget), as well as in
shopping malls and campuses, and another 70 million
passengers per year through the Amsterdam airport.
Since it was created in 2001, Hub One grew to serve the
120,000 employees who work at Paris Aéroport, as well
as hundreds of thousands of passengers each day who
depend on a reliable communication system.
More recently, by leveraging its experience in airport
environments and partnering with companies like Mitel,
Hub One grew beyond the airport market and expanded
to other vertical markets. As an IT and communication
service provider for businesses, the company provides
a range of services including telephony and unified
communications (UC), mobile telephony, Wi-Fi, radio
communications, and data networking, as well as
traceability and enterprise mobility management with
RFID, barcode, and voice recognition technologies. In
addition, they develop mobile applications for a range
of IoT and consumer or trade applications, whether
providing Wi-Fi for final customers, visitors, passengers
and professional, or long-term mobile enterprise
capabilities for retailers. For business telephony and
unified communications, Hub One delivers 100% cloudbased solutions based on Mitel MiVoice Business and
MiCollab, Mitel’s collaboration solution. The goal is to
enable the mobile enterprise, making communication
seamless.
Mitel | 2
“Without these solutions I don’t see
how we’d be able to be as effective
or productive. Since the solution is in
the cloud, people can do their jobs
from anywhere, which truly changes
the way we work.”
Patrice Belie, CEO
Hub One
Solution
To help meet its needs as a growing telecom services
provider, the company realized that it needed a more
scalable and reliable communication platform to help
it move to the next level. According Patrice Bélie,
General Director/CEO, Hub One recognized early on
that the cloud would be the best way forward and that
it would be easier to run a network from the cloud.
In 2011, the company selected Mitel as its cloud IP
telephony provider, and resells – and uses - Mitel’s
unified communications and telephony cloud services,
as well as Mitel’s devices and applications for business
customers. For example, Hub One uses MiVoice
Business as their core private cloud solution across
both French and Dutch Airports. Patrice Bélie notes
that, “Thanks to Mitel we have grown so that the airport
market now represents only half of our business.” Avis
and the French Grand Chancery of the Legion of Honor
are some of the prestigious brands that Hub One serves
using Mitel cloud solutions.
The Mitel solution is fully in the cloud and managed
centrally, making it easy to scale up or down as needed.
For example, with an increased number of travelers
in the summer and during holidays, airports need to
scale and accommodate more employees and more
phones. Patrice Bélie says, “With the cloud, we can grow
as needed.”
Providing unified communications, collaboration, and
mobility services based on Mitel cloud services lets Hub
One make office and mobile workers more productive.
Mitel | 3
For example, basic instant messaging (IM) is a key
collaboration tool that cuts down on the number of
emails sent and received, while helping remote workers
feel more connected and less isolated.
In today’s mobile world, most work gets done
by collaborating with colleagues, partners, and
customers. By delivering web and video conferencing
services based on Mitel conferencing and meeting
capabilities, Hub One makes it easy for its businesses
with geographically dispersed workers to easily and
effectively collaborate and seamlessly communicate.
“Mitel’s MiVoice and MiCollab are
simply the way we work now – the
mobile enterprise is completely
enabled.”
Patrice Belie, CEO
Hub One
Results
Not all solution providers have Hub One’s level of
experience and expertise in the cloud. “There’s a
process every telco has to go through when getting a
new customer – we ensure the quality of the service,
we know the issues to avoid, says Patrice Bélie. “As the
only Mitel reseller in France that sells pure cloud, we
know the hiccups, what to avoid, and what to do to
provide the best service for our customers.”
solutions,” which makes Hub One’s solution more
powerful and lets them provide optimal solutions for
their customers’ needs. Hub One knows that with Mitel’s
clear understanding of mobility and as the voice core,
they have the right partner and maximum flexibility to
meet their current and future business needs. The two
companies are working together to help the mobile
enterprise make communication seamless.
A true believer in the value of mobility and collaboration,
Patrice Bélie says, “Mitel’s MiVoice and MiCollab are
simply the way we work now – the mobile enterprise is
completely enabled. Without these solutions I don’t see
how we’d be able to be as effective or productive. Since
the solution is in the cloud, people can do their jobs
from anywhere, which truly changes the way we work.”
“We are an important customer and partner for Mitel
– we wouldn’t get this kind of service and attention
from a company like Cisco. We can address customer
needs and stay on top of their requirements.” He adds,
“We can do more customizations with Mitel than other
Learn More
Find out more about Mitel’s solutions at mitel.com. Explore more stories like this at mitel.com/customers.
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