Job Profile
Position Title:
Employment Consultant (Employment Support Services)
Division:
NorthStar Specialist Employment Services
Award:
Labour Market Assistance Industry (LMAI) Award 2010
Classification:
TBC
Location/s:
Including but not limited to:
725-727 High Street Epping VICTORIA
100B Mount Street Heidelberg VICTORIA
Reports to:
Site Coordinator or a Delegate in his/her absence
Signatures below provide acknowledgement that this document represents the employment position
expectations and has been agreed to.
Approved / Authorised by: Manager NorthStar
Signature:
Date:
Employee Name:
Employee Signature:
Date:
Position Summary:
Under the direction of the relevant Site Coordinator and in line with organisational objectives:
Actively engage and assist Participants with a disability, permanent injury or health condition to deliver
employment services to gain sustainable employment. Service delivery will include assessing
Participants’ capability, building capacity through training and work readiness activities, direct marketing
to Employers, appropriate Job Placement and post placement support, reviewing and monitoring
Participant progress.
Position Description: NorthStar_Employment Consultant
Issue Date: August 2016
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Key Result Areas
KRA 1: Participant related
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Evaluate Participants’ work readiness and address barriers to employment through referrals to appropriate
vocational / non-vocational programs / services.
Develop employment solutions to meet Participants’ individualise circumstances and which address
Participants’ disability, level of disadvantage and vocational / non-vocational barriers to employment.
Assist Participants to develop/improve resumes and interview skills.
Develop and regularly update Participant Job Plans which reflect individual circumstances and comply with all
relevant guidelines.
Manage Participant Mutual Obligation requirements and monitor participation.
Actively and independently engage in direct marketing of Participants to Employers for appropriate Job
Placement in sustainable employment.
Identify ‘work ready’ Participants and work collaboratively with the NorthStar Employer Engagement
Coordinator (EEC) for direct marketing and/or EEC brokered vacancies.
Maintain up to date knowledge of labour market and training trends in the local, regional contexts, as well as
within specific Employers and industries.
Collaboratively work with Site Staff to meet agreed individual Key Performance Indicators as specified by
NorthStar.
Ensure all required documentation, including relevant documentary evidence is provided within required the
timeframe, complying with any and all relevant DES-ESS guidelines.
Adhere to and work in accordance with the National Standards for Disability Services and Department of
Human Services Standards.
Promote the dignity, independence and rights of each participant by adhering to the Disability Discrimination
Act, the Workplace Relations Act, Equal Opportunity Legislation, National Standards for Disability Services and
other relevant legislations.
Represent NorthStar and Oriel Services in a professional and ethical manner at all times.
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Conduct other duties that may be reasonably requested from time to time.
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KRA 2: Compliance
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Comply with at all times and work in a manner consistent with:
o Oriel Services Policies and Procedures including but not limited to:
 Code of Conduct
 Privacy Policy
 Social Media Policy
o NorthStar and Oriel Services Quality Systems
Understand and meet all DES-ESS / DSS Deed and Guideline compliance in everyday working practice.
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Maintain up to date detailed file notes of participant contact and progress in relevant internal and government
systems.
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Uphold Principles and values of Oriel Services with regard to valuing a diverse workplace free from
discrimination and harassment.
Position Description: NorthStar_Employment Consultant
Issue Date: August 2016
Page 2 of 3
KRA 3: Safety
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Undertake reasonable care for your own safety and act in a manner that does not place your own health and
safety or that of others at risk.
Comply with all health and safety and injury management legislative requirements.
Comply with Oriel Services Health, Safety and Environmental policies and procedures.
Participate in any health and safety training as required and implement.
Use any personal protective equipment and safety devices correctly as directed.
Do not intentionally or recklessly misuse or interfere with items provided for health and safety reasons.
Undertake only those tasks for which you have been authorised and/or received required training and for
which all necessary safety arrangements are in place.
Competencies
Qualifications and Experience
Highly desirable:
 Proven experience in the Employment Services Industry
 Certificate IV in Employment Services and/or Career Development
 Proven experience in reverse marketing job seekers to Employers in tailored positions
Desirable:
 Experience in working with people with disability
 Experience in sales and/or customer service role
Skills and Knowledge
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Ability to work in a team environment to collaboratively achieve required outcomes
Well-developed written and verbal communication skills
Demonstrated attention to detail and accuracy
Ability to cold canvass employers for suitable employment opportunities, reverse market individual Participants, and
negotiate appropriate Job Placements
Ability to effectively manage own time and prioritise work requirements
Ability to build and maintain effective working relationships with internal and external stakeholders
Computer literacy
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Understanding of Employment Services Sector is desirable
Attributes
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Honesty and integrity
Understanding and demonstrating high level of confidentiality
Ability to successfully work to deadlines
Demonstrated ability to manage workplace pressure and maintain performance
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High personal performance standards as an example to the team
Mandatory Requirements
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Maintenance of Working With Children Check
Satisfactory completion of Police Check and International Police Check (if required)
Current Victorian Divers Licence
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Being prepared to work from and be located at any NorthStar / Oriel Services Site is required
Position Description: NorthStar_Employment Consultant
Issue Date: August 2016
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