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TOKIO MARINE HCC - DOMESTIC
Storyboard
Meet Will. Will’s not feeling very well, are you
buddy? I think it’s time you see a doctor.
I think it’s time you see a doctor.
Hey Will, don’t forget to take your insurance ID,
otherwise the doctor won’t be able to provide
Tokio Marine HCC with all the right information
for filing your claim.
.
Looks like you’re going to have to see a few
different people today Will.
Don’t worry, they’ll look after you and fix you
right up. Just remember that Tokio Marine HCC
might get a bill from each doctor,
lab technician and Lab analyst who helped look Now look at you WILL, you look like you’re on
after you today.
the mend. Are you feeling better? That’s great
news.
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42a Upper Hight St
Thame, Oxfordshire,
OX9 2DW
|
01844 260008
[email protected]
brokenantler.co.uk
Each doctor who’s helped look after you will file to document what was performed and the cost
a claim to Tokio Marine HCC
for each service.
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Then a Tokio Marine HCC claims examiner
If that is the case, then Tokio Marine HCC will
What’s that WILL?
reviews all the documents, but sometimes there request more information from you or the
isn’t enough information.
medical providers before your claim can be paid
or denied.
Is that a letter from Tokio Marine HCC asking for
more information about your claim? Don’t worry
Will, you’ve just been asked to fill out a Claimant
Statement Form
(VO chuckles.) Yes, it’s does sound ominous Will doctors visit. And you can fill in the form online
but don’t worry there fella. A Claimant Statein the Client Zone
ment Form is just a very formal way of asking
you to tell Tokio Marine HCC more about your
or print it off, fill it in and then mail it direct to
Tokio Marine HCC,
good hey!
Oh and don’t forget to answer all their
questions
Once the Tokio Marine HCC Claims Examiner
has all the information she needs then the benefits can be determined and the claim processed
and
Wait up… We’re not finished yet Will. You need
to go to your email and provide your signature
via DocuSign
otherwise your Submission isn’t complete and
and we don’t want that!
Tokio Marine HCC will not receive your Claimant
Statement Form,
Once all the requested information is received,
the Tokio Marine HCC Claims Examiner will
review your claim again.
However, sometimes more information is still
needed and another request will be sent out to
you or your medical provider.
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Looks like Tokio Marine HCC needs some more
information Will but that’s cool. The claims
process does take time.
you’ll receive an Explanation of Benefits or EOB. And it tells you if your claim is paid or denied. If And there you go Will, that wasn’t too painful
Don’t be alarmed Will an EOB isn’t a bill, it’s
there is any outstanding balance, your medical was it! And now you’re as good as new…
just a breakdown of your claim and how it was provider will send you a bill for what you owe.
processed.
Don’t forget that helmet buddy.