Woolworths Supermarkets Returns Policy All products you buy in store at Woolworths Supermarkets and Online, with the exception of Gift Cards, are covered by the Woolworths Supermarkets Returns Policy. * With Proof of Purchase If the product you buy from Woolworths Supermarkets is faulty or if you are not satisfied with it, then we will cheerfully refund the purchase price, exchange or repair the product. For some high value items, Woolworths reserves the right to have the product assessed for acceptable quality prior to providing you with a suitable remedy. For products that cannot be assessed in‐store, we will arrange for the product to be sent to the manufacturer (or relevant repair agent) for assessment. It may be more convenient for you to liaise with the manufacturer directly (which may be more time efficient). You certainly have that option. Our service desk staff are happy to provide you with their relevant contact details to assist you. To make a claim under our Returns Policy, you must return the item at the service desk of any Woolworths Supermarket. Any cost incurred by you in bringing the item to the service desk will be borne by you. If you have changed your mind… In addition to claims for faulty or defective products, we will cheerfully refund the purchase price where you have simply changed your mind and you return the product to us unopened, in its original packaging and with clear proof of purchase. Without Proof of Purchase Products with a purchase price of less than $15 will be either exchanged, refunded in cash or reimbursed in the original payment method. If you do not have proof of purchase and you wish to return a faulty or defective product with a purchase price of $15 or more, we will, at our option, provide you with a Returns Card issued by Woolworths Limited to the value of the purchase price, which you can use in any participating store within 6 months from the date of issue. Where applicable, products may be returned to the manufacturer for repair or exchange, or we may reimburse you the purchase price in the original payment method. You will be required to provide identification showing your name, address and signature in the above instances and these details will be recorded for loss prevention purposes. If you wish to obtain information on our Privacy Policy, you can find it at www.woolworthslimited.com.au If a refund is given in the form of a Returns Card issued by Woolworths Limited then the following restrictions will apply • the card will have an expiry date of 6 months from the date of issue; • the card will be distinguishable as a Returns Card issued by Woolworths Limited Our Responsibility to you Fresh or Free Guarantee The Supermarkets Returns Policy applies to our Fresh or Free Guarantee for any food items ( items consumed by Human beings) sold within the supermarket or in our website excluding non food items such as toiletries, electricity ,household product, general merchandise ,tobacco , liquor, Gift cards and ePay . Without Proof of Purchase If you do not have proof of purchase and you wish to return product with a purchase price of $15 or over, at our discretion, we will provide you with a Returns Card issued by Woolworths Limited to the value of the purchase price which you can use in any participating store within 6 months of issue. Our Returns Policy includes the rights you have under the Australian Consumer Law and provides you with additional benefits in addition to those rights, because your satisfaction is important to us. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Where a failure does not amount to a major failure, we are entitled to choose between providing you with a repair, replacement or refund. To obtain compensation, you would need to provide documentary evidence of the loss or damage suffered, and documentary evidence that such loss or damage was a reasonably foreseeable consequence of a failure by Woolworths Supermarkets to comply with a consumer guarantee under the Australian Consumer Law. Such evidence may include photographs, statutory declarations, receipts or reports (eg from your doctor), depending on the loss or damage. Your rights to a remedy under the Australian Consumer Law are not limited by a defined time. However, the Australian Consumer Law does recognise that the relevant time period can vary from product to product, depending on factors such as the nature of the product and the price. Woolworths Supermarkets adopts the same approach. As you can appreciate the type of remedy we will offer you may vary depending on how long it takes you to return the product to us. At Woolworths Supermarkets, we will always take a fair and reasonable approach. Additional Information • If your product cannot be easily returned to your local Woolworths Supermarket because of the nature of the fault, the size of the product or because it is affixed to your premises, please contact us and we will arrange for the product to be assessed and a suitable remedy provided. • Where applicable, when you return a product we ask that you return the product with accessories and instruction manuals. • Where you return an item to us and that item requires a repair, you should be aware that the repair of that item may result in the loss of any user‐generated data stored on the item. Examples of user‐generated data include files stored on a computer hard drive, telephone numbers stored on a mobile telephone, songs stored on a portable media player, games saved on a games console and files stored on a USB memory stick. You should also be aware that, in some circumstances, goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods. * Please note that all Gift Cards (including WISH Gift Cards, other Woolworths branded Gift Cards and all third‐party branded Gift Cards such as iTunes Cards) are subject to their own separate terms and conditions, as well as the rights and remedies provided by the Australian Consumer Law.