BEEN THERE,
ROCKED THAT!
Christopher Ridenhour
LeadingAge’s Highest Rated Nationally Traveled Speaker,
Keynotes/ Training
& Consultation
provided
nationally:
Healthcare Management Professional, Accountability Coach,
Expert Team Energizer, The Most Interesting In-Services
Trainer in the World!, Czar of Leadership Retreats, Certified
Staff Whisperer, Shenanigan Enthusiast, Mom’s Favorite!
Arizona
EMAIL: [email protected]
Phone: (215) 495-2590
California
Colorado
Connecticut
RAY, I’M ALL IN!!
Georgia
Illinois
It is always a pleasure to talk to dedicated and passionate colleagues. Thanks for being an
inspiration! I would be honored to assist in whatever way I can toward increasing the level of
Teamwork, Hospitality Leadership and the capacity for CHANGE.
Indiana
Iowa
Kansas
The sky is the limit for what is offered and how to deliver the training. My goal is to provide
awesome, relevant, long-lasting training for your communities’ leaders and line staff. I pride
myself on creating nurturing judgment-free experiences where ALL staff will feel safe to stretch
and grow outside of their comfort zones toward increased performance.
Kentucky
Louisiana
Maine
Maryland
Massachusetts
Michigan
Montana
Minnesota
New Jersey
New Hampshire
New York
For the last 10 years, I’ve traveled across North America and Canada keynoting and training for
National Aging Associations including LeadingAge, American College of Healthcare Administrators,
American Healthcare Association, Pioneer Network, National Center for Assisted Living, and the
Ontario Association for Non-Profit Homes and Services for Seniors. EXTRAORDINARY participant
evaluations have resulted in earning the distinction of becoming LeadingAge’s highest-rated
speaker/trainer. As recognition for the years of service to hundreds of communities across
Pennsylvania and the country, in 2015, I was awarded Facilitator of the Year.
MEMORABLE, RELEVANT, HIGHLY-RATED, NATIONAL, TRAININGS AND KEYNOTES!
Characterized by a HIGHLY INTERACTIVE and participatory style, audiences are provoked to consider
how interpersonal relationships impact EVERYTHING: Customer Service, Cultural Change Initiatives,
Retention, Staff Engagement, and ultimately our REVENUES.
North Dakota
HERE’S THE GOOD STUFF!
Ohio
NATIONALLY- TRAVELED KEYNOTES/WORKSHOPS WHICH HAVE ALSO BEEN REVISED AS ONGOING STAFF
SESSIONS FOR YOUR STAFF AT YOUR SITE!
Oklahoma
Oregon
Pennsylvania
Rhode Island
South Carolina
South Dakota
Tennessee
Texas
Virginia
Washington
Washington
Wisconsin
D.C.
LIGHT’EM UP OR LET’EM GO!
If we were honest, we’d recognize that our websites paint near-perfect pictures for potential
residents and their families. As you walk through the halls, however, does EVERYONE really
appear as engaged as they do on your home page? Imagine the levels of success your
stakeholders would experience if each staff member “embraced change”, “owned problems”,
and took “personal accountability” for their part in creating a service-driven community.
“Smile” trainings never work, and “Be Nice or Else” campaigns destroy morale. Additionally,
there is absolutely no proof that “Employee of the Year” raises your staffs’ ability or desires to
show up to work ON FIRE! Transforming our organizational cultures requires each of us become
role models for the behaviors and attitudes we expect from others. Do you know the NO# 1
reason no one makes New Year’s resolutions? We start out with great intentions, but fail to
execute. Right? While everyone recognizes the AMAZING benefits the come with Staff
Engagement, the actual tools and actions are useless without commitment. Light’em Up or
Let’em Go!, promises to take you into the hearts and minds of your colleagues to reveal what
inspires and motivates them to truly LIVE your organization’s Mission, Vision and Values. This
Recent Successful National
and Local, For-Profit and
Non-Profit Engagements:
unique offering will serve as the Train-the-Trainer for anyone interested in becoming a
“Certified Staff Whisperer.” Bring an open mind, and your best attitude.
Temple University
Swarthmore College
University of PA
Sycamore Manor
Lucy Corr Village
Pitman Manor
Kairos Health System
The Virginian
NCDONA
St. John Neumann
Riverside Health System
Adult Day Health Care Region 7
Affinity Health Services
Association for Professionals in
Infection Control and
Epidemiology
IF ALL ELSE FAILS, HUG'EM: THE MOTIVATIONAL GUIDE FOR HUMAN BEINGS IN THE
WORKPLACE!
Allegheny Lutheran Social Services
Daughters of Sara
Douglas Wentworth Hospital
Indian Valley Chamber
CT Dept. Of Health
PA Dept. of Human Services
Holy Redeemer Health System
Landis Home
Bishop Spencer Place
Lutheran Services of America
Lutheran Social Services
Lutheran Services South
Marquis/Consonus
Messiah Village
Lutheran Social Services of Michigan
St. John’s Lutheran Ministry
Adult Day Health Care
Conference
PA Parks and Recreation
PA Association of Community
Health Centers
PA Network for Victim’s
Assistance
Presbyterian Homes Evanston
Pt. Pleasant Pediatric Care
St. Joseph’s Villa
Herbert J. Sims Capital
Terwilliger Plaza
The Village Retirement Center
White Horse Village
Willamette View
Willow Valley Retirement
Community
HCANJ
And many, many, many, many,
many, many, many, others!
The BRIGHTEST future belongs to those organizations where positive, purposeful and empathetic
relationships define the quality of care for our residents and their families. Goleman, Covey,
Blanchard, Collins, and others have all hinted at the solution. Here’s the question: What
encourages our colleagues to leave their comfort zones toward improved teamwork and greater
engagement? Workplace relationships defined by honesty, openness, and compassion will be our
goal for this session. Finally, the mysteries and science of human motivation are revealed through
mass audience experimentation! Expect real tools and real hijinx!
ADVANCED EMPATHY 4 THE TIRED, GRIZZLED, BITTER, & EVERYONE HEADED IN THAT
DIRECTION!
This energetic session serves as the antidote to “burn out” and is designed to rejuvenate
professionals considering trading in their credentials for an airline ticket and butterfly net. The
American Psychological Association's 2007 "Stress in America" poll found that nearly one out of
five people report experiencing high levels of negative stress 15 or more days per month. How do
we create business environments that feed and energize us? How can we reacquaint ourselves
with that young, enthusiastic, optimistic, and energetic health care professional we used to be?
It’s time to recapture the passion and motivation that led us into the helping profession. Jaded,
cynical, disgruntled participants are especially welcomed to attend!
CUSTOMER-PALOOZA!!! WORLD CLASS ATTITUDES-WORLD CLASS SERVICE!
Great service is like a great relationship. Attention to details helps everyone feel valued and cared
about. And just like great relationships, EXCEPTIONAL customer care takes practice, motivation,
and commitment in order to create amazing outcomes for every human under our roof. This
training will hit home with interactivity, tools for success, real-life challenges, celebration, and lots
of belly laughs! All levels of staff will recognize their role in creating World Class Service
experiences for internal and external customers. The session culminates in the entire audience
ROCKING OUT in a raucous performance of teamwork and synergy!
90 MINUTES TO A LEANER, STRONGER, HUNGRIER LEADER!
Whether you are a new manager, part of the “old guard”, or aspire to increased responsibility,
this session provides the “Cliffs Notes” version of the latest and greatest management and human
performance improvement theories. More than just review, your knowledge and skills will be
tested against the best practices of Kouzes and Posner, Lencioni, Maxwell, Drucker, Dr. Suess, and
many others. If Dr. Seuss is the only familiar author on the list, this session is mandatory! Leave
this experience as a better role model, leader, and supervisor, with a refreshed perspective on
your abilities and accountabilities! You will become a model of clarity, commitment,
competence, and confidence. Wow!
ALL HANDS, ALL HEARTS, ALL IN!
This motivational education experience offers celebration, challenge, and skill-building for
hardworking and deserving frontline care givers. Participants will be honored for the many
ways they touch the lives of residents, their families, and colleagues. Energizing teambuilding
activities and engaging conversations will showcase their commitment as well as their
professional and personal successes. Everyone will walk away with strategies for increasing
cooperation, communication, and maintaining their poise with challenging people and
stressful situations.
TUNED IN, TURNED UP, TAPPED OUT, OR TURNED OFF? ENGAGING THE DISENGAGED.
The beeps, tweets, dings, and riiiiiings, are the notes in the soundtrack of today’s technologydriven world. While our gadgets provide us with quick and easy access to information, they also
take away the focus and mindfulness necessary for effectiveness in our work and personal life. The
machines are closer than ever to taking over the world . VOICEMAILS, TEXTING, POSTING, TWEETING,
BLOGGING, FRIENDING, REPLY, REPLY, REPLY! The "present moment" is calling and it misses you. This
interesting and interactive session will reintroduce you to your sanity by offering tips and ideas for
how to stay engaged, while also encouraging engagement from others.