VISIT A TELSTRA STORE
CALL 13 2000 OR YOUR ACCOUNT REPRESENTATIVE
CLICK TELSTRA.COM/BUSINESS
BUSINESS MOBILE PLUS
AND MOBILE CAP PLANS
Exclusive business offers, ABN required.
DEC10
XXXXXX
133765
IT’S HOW WE CONNECT
business
GET MORE WITH TELSTRA
BUSINESS MOBILE PLUS
AND MOBILE CAP PLANS
You’ll find information about your plan and
what it has to offer in this brochure. For the
full terms and conditions that apply to your
plan go to telstra.com.au/customerterms/
bus_mobile_pricing.htm
If you need any help, you can now call us
from any Telstra fixed or mobile phone,
without it costing a cent. Simply dial 13 2000
from anywhere in Australia. It’s just the start
of changes we’re making at Telstra – all to
help serve you better.
02
INCLUDED BENEFITS 04
MOBILE PLUS MEMBER PLAN 10
YOUR NET READY OR EMAIL READY PACK
12
BONUS OPTIONS
18
MOBILE PLUS CASUAL PLAN 20
MOBILE CAP PLAN
22
03
YOUR MOBILE
PLUS PLAN
Your Business Mobile PLUS Plan gives you great
choices, value and benefits.
$100, $130
$150
or
BUSINESS MOBILE PLUS PLANS
Unlimited standard calls and more
When you’re in Australia and calling other services
in Australia, these plans give you great benefits.
Our $130 and $150 Plans also have an allowance
for international calls:
$ 100 Business Mobile PLUS Plan – unlimited
standard national calls, unlimited calls to
1800 numbers, and unlimited diversion of calls
from mobiles to most other fixed and mobile
numbers in Australia. This plan doesn’t include
any allowance for SMS, MMS or MessageBank®
diversion and retrieval, so you need to pay for
these separately.
$ 130 Business Mobile PLUS Plan – unlimited
standard national calls SMS and MMS, unlimited
calls to 1800 numbers, free MessageBank®
diversion and retrieval and unlimited diversion of
calls from mobiles to most other fixed and mobile
numbers in Australia. Plus, $50 each month for
calls, SMS and MMS to international numbers.
$ 150 Business Mobile PLUS Plan – unlimited
standard national calls, SMS and MMS, unlimited
calls to 1800 numbers, unlimited diversion of
calls from mobiles to most other fixed and mobile
numbers and a choice of either free MessageBank®
diversion and retrieval or (for those who like
Voice2Text™) free MessageBank® diversion and
retrieval and unlimited Voice2Text messages, all
while in Australia. Plus, $100 each month for calls,
SMS and MMS to international numbers and $50
each month for International Roaming.
See pages 26 and 27 for important information.
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05
$25 to $85 and $120
BUSINESS MOBILE PLUS PLANS
Included standard calls, text and data
Use each month’s included credit for your standard national
calls, text messages or data downloads in Australia.
+
Share included credit across your account
Save by sharing unused monthly included credit between
eligible services on the same account.
+
Choice of a Bonus Option to save
Save by selecting a Bonus Option that suits the way
you use your mobile.
+
Included data allowance
Your Mobile PLUS plan has included data for you to use on
the move for mobile email and internet browsing while in
Australia. This included data cannot be shared and any
unused data expires monthly.
+
More mobiles, more value
Save more when you have more eligible mobile services on
the same account – with lower voice rates, video call rates
and call connection charges.
+
Per second charging
Instead of being charged for 30-second blocks, you only pay
for what you use (plus any applicable call connection fee) for
voice and video calls to mobiles and landlines in Australia.
+
Same call rates for voice and video
You won’t pay more for video calls. Voice and video calls to
mobiles and landlines in Australia are charged at the same
rate (before the application of Bonus Options).
See pages 26 and 27 for important information.
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07
ALL BUSINESS MOBILE PLUS PLANS
Free voice calls in Australia to mobiles
on the same account
National voice calls made from your Mobile PLUS
Plan services to other eligible mobiles on your
account are FREE – no timed charge, no flagfall.
+
Subsidised handset
If you took up a Phone Plan you’ll get a subsidised
handset from our range of mobile phones.
OR
Loyalty Bonus Credit
If you took up a 24-month Member Plan and
brought your own mobile phone, or took up our
Mobile Repayment Option, you will receive a
monthly Loyalty Bonus Credit.
See pages 26 and 27 for important information.
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09
MOBILE PLUS MEMBER AND PHONE PLANS
MONTHLY FEE
Monthly Included Allowance
$10
$0
$25
$15
$35
$35
$45
$45
$65
$65
$85
$100
$85
Unlimited
standard
calls (see
page 4)
$120
$130
$120
Unlimited
standard calls
and messages
(see page 4)
Monthly Loyalty Bonus Credit
$0
$5
$10
$12.50
$15
$17.50
$17.50
$25
$20
(for 24-month SIM only option)
Bonus Option
No
Yes
Yes
Yes
Yes
Yes
No
Yes
No
Monthly allowance for International
$0
$0
$0
$0
$0
$0
$0
$0
$0
Roaming
Monthly allowance for calls and
$0
$0
$0
$0
$0
$0
$0
$0
$50
messages to International numbers
Minimum cost for
$300
$420
$540
$780 $1,020
$1,200
$1,440
$1,560
12 months $120
$600
$840 $1,080 $1,560 $2,040
$2,400
$2,880
$3,120
24 months $240
(plus usage in excess of, or excluded
from included monthly allowance).
STANDARD VOICE AND VIDEO CALL RATES TO ELIGIBLE LANDLINES AND MOBILES IN AUSTRALIA
Call
NUMBER OF
connection
Rates per 30 seconds and charged per second
MOBILE SERVICES
fee
1-4 mobiles
20c
50c
0c
30c
27c
24c
19c
0c
15c
0c
5-10 mobiles
19c
27c
26c
24c
23c
21c
17c
0c
14c
0c
11-19 mobiles
18c
26c
25c
22c
21c
20c
16c
0c
13c
0c
The more services you have on Mobile PLUS, the more you’ll save. Visit a Telstra store to find out more or call 13 2000
SMS AND MMS
SMS (1-39 mobiles)
25c per 160 character message per recipient in Australia
0c
MMS
50c per message per recipient in Australia
0c
International SMS
50c per 160 character message per recipient
International MMS
75c per message per recipient
MESSAGEBANK® AND CALL FORWARD
MessageBank Retrieval
14c per 30 seconds
0c†
MessageBank Call Forward
6c per 30 seconds
0c†
6c per 30
Call Forward
6c per 30 seconds
0c
0c†
seconds
$150
$30
No
$50
$100
$1,800
$3,600
†With the $150 Business Mobile PLUS Member or Phone Plan you have the choice of either free MessageBank diversion and retrieval in Australia,
or free MessageBank diversion and retrieval with unlimited Voice2Text messages in Australia.
See pages 26 and 27 for important information.
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11
YOUR NET READY OR
EMAIL READY PACK
Net Ready Pack
To find out if your mobile is compatible with your
email solution, visit a Telstra store or call 13 2000
free from your Telstra fixed or mobile phone from
anywhere in Australia.
If you chose the Net Ready Pack, a data allowance is
included in your Monthly Fee. You can use your data
allowance for WAP, internet or modem usage, but it
can’t be shared across services on the same account.
MONTHLY ACCESS FEE
Included data
$25
$35
$45
$65
$85
$100
$120
$130
$150
50MB
100MB
600MB
1GB
2GB
2GB
2GB
3GB
5GB
$1,200
$2,400
$1,440
$2,880
$1,560
$3,120
$1,800
$3,600
Excess data charge (per MB)
Minimum cost
12 months
24 months
25c
$300
$600
$420
$840
$540
$1,080
$780
$1,560
$1,020
$2,040
See pages 26 and 27 for important information.
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13
Email Ready Pack
You can use your data allowance for WAP, internet or
modem usage, but it can’t be shared across services
on the same account. You’ll need a compatible mobile
for your email solution.
If you have a compatible BlackBerry® handset or
Microsoft® Mobile Email compatible phone, an Email
Ready Pack:
gives you 100MB of included data for browsing
the mobile internet in Australia
To find out if your mobile is compatible for your
email solution, visit a Telstra store or call 13 2000
for more information.
allows you to send and receive emails (including
attachments) while in Australia, for an additional
flat monthly fee.
MONTHLY ACCESS FEE
$25
$35
$45
$65
Included data
$85
$100
$120
$130
$150
100MB
Excess data charge (per MB)
25c
EMAIL READY PACK
BlackBerry Individual Solution
$30
$30
$30
$20
$10
$0
$0
$0
$0
Microsoft Mobile Email Plan
$20
$20
$20
$20
$0
$0
$0
$0
$0
BlackBerry Enterprise Server
Solution
$50
$50
$50
$50
$40
$20
$20
$10
$0
Exchange Online Mobile Solution
$10
$10
$10
$10
$0
$0
$0
$0
$0
MINIMUM COSTS
BlackBerry Individual Solution
12 months
24 months
$660
$1,320
$780
$1,560
$900
$1,800
$1,020
$2,040
$1,140
$2,280
$1,200
$2,400
$1,440
$2,880
$1,560
$3,120
$1,800
$3,600
Microsoft Mobile Email Plan
12 months
24 months
$540
$1,080
$660
$1,320
$780
$1,560
$1,020
$2,040
$1,020
$2,040
$1,200
$2,400
$1,440
$2,880
$2,040
$4,080
$1,800
$3,600
BlackBerry Enterprise Server
12 months
24 months
$900
$1,800
$1,020
$2,040
$1,140
$2,280
$1,380
$2,760
$1,500
$3,000
$1,440
$2,880
$1,680
$3,360
$1,680
$3,360
$1,800
$3,600
$420
$840
$540
$1,080
$660
$1,320
$900
$1,800
$1,020
$2,040
$1,200
$2,400
$1,440
$2,880
$1,560
$3,120
$1,800
$3,600
Exchange Online Mobile Solution
12 months
24 months
See pages 26 and 27 for important information.
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15
Usage packs
If you want even more cost certainty as part of
your mobile plan, you can always add a usage pack
to cover your calling patterns. If you’ve chosen the
Untimed Calling Pack, you won’t be able to choose
a Bonus Option.
Untimed Calling Pack
Pay an additional monthly fee to add an Untimed
Calling Pack to any Mobile PLUS Member or Phone
Plan from $35 to $85 and $120 and only pay call
connection charges for calls to most standard fixed
and mobile numbers in Australia.
MONTHLY $35 $45 $65 $85 $100 $120 $130 $150
FEE*
Monthly
pack charge
$50
$40
$30
N/A
$30
Unlimited MessageBank diversion
and retrieval
The $10 MessageBank Diversion and Retrieval
option caps diversion and retrieval charges for all
MessageBank usage on Member or Phone Plans
from $25 to $120 for 12 or 24 months. Any applicable
MessageBank subscription charges apply. If you
select the MessageBank Diversion and Retrieval
Pack, you will not be eligible to choose some Bonus
Options. Our FairPlay policy applies.
Port-In Credit
Bring your mobile number to Telstra from any other
carrier and we’ll thank you with a once-off Port-In
Credit equal to three months access on your new
Business Mobile PLUS Plan. You need to stay on a
$35 or higher plan for at least 24 months or you may
be required to repay the credit on pro-rata basis.
N/A
MONTHLY
ACCESS $35
FEE
* In addition to monthly fee for your plan.
SMS Pack
Add an SMS Pack to any Mobile PLUS Member or Phone
Plan from $25 to $120 and you can save on sending
messages. SMS Packs cover standard national SMS with
up to 160 characters sent to recipients in Australia.
50 standard SMS
$5
200 standard SMS
$10
Additional standard SMS
20c
All standard MMS to recipients
in Australia
25c
$45
$65
$85 $100 $120 $130 $150
Once-off
Port-In $105 $135 $195 $255 $300 $360 $390 $450
Credit
If you want help to work out how much mobile
email and internet data you’ll need to include,
click telstra.com/business/nextg
See pages 26 and 27 for important information.
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17
BONUS OPTIONS
Any Mobile
If you connect to a Mobile PLUS Plan with a
monthly access fee from $25 to $85, or $120 for
12 or 24 months, you’ll have chosen one of these
value-packed Bonus Options.
Even better rates for calls to eligible mobiles on any
network within Australia 24/7.
Business Hours
Lower rates on eligible voice calls to landlines and
mobiles within Australia between 7am and 7pm,
7 days a week (call connection charges apply).
NUMBER OF
MOBILES
1-4
5-10
11-19
Rate (per 30 sec
block or part)
15c
14c
13c
Untimed to fixed lines
Only pay up to 20c call connection for all your mobile
calls to eligible Australian landlines.
NUMBER OF
MOBILES
1-4
5-10
11-19
Rate (per 30 sec
block or part)
12c
12c
11c
Free MessageBank® diversion and
retrieval and no call connection
Pay nothing for your MessageBank diversion and
retrieval calls (monthly charge may apply).
All of our Bonus Options are subject to Telstra’s
FairPlay policy. You can change your Bonus Option
once a month by calling us on 13 2000. Any change
you make within 30 days of your previous change
will incur a $15.00 (GST incl.) fee.
See pages 26 and 27 for important information.
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19
MOBILE PLUS
CASUAL PLAN
If you chose a Mobile PLUS Casual Plan, you’ll
have the flexibility of no fixed term contract
plus great rates, included voice, text and video
calls and pay-as-you-go data.
Plus you’ll get even better voice and video
call rates, depending on the number of eligible
mobile services connected to your Mobile
PLUS account.
Net Ready Packs, Email Ready Packs, Loyalty
Bonus Credits and Bonus Options are not
available on Mobile PLUS Casual Plans.
Mobile PLUS Casual Plan
MONTHLY FEE
$35
Monthly Included
Credit (for eligible
voice, text
and data)
$35
Data charges
$2.00 per MB while in Australia
Call connection fee
30c per call for all voice and
video calls to Australian fixed
and mobile numbers
Number of Voice and video
call rates to
mobile services
on your account eligible landlines
and mobiles in
Australia – per 30
sec and charged
per second
SMS to recipients
in Australia
– per 160
character
message per
recipient
1-4 mobiles
50c
25c
5-10 mobiles
45c
25c
11-19 mobiles
42c
25c
The more services you have on Mobile PLUS , the more you’ll
save. Visit a Telstra store to find out more or call 13 2000.
OTHER CHARGES
MMS to recipients
in Australia
Call Diversion
50c per message
per recipient
6c per 30 seconds
International SMS
50c per 160 character
message per recipient
International MMS
75c per message
per recipient
MessageBank Call Forward
6c per 30 seconds
MessageBank Retrieval
14c per 30 seconds
See pages 26 and 27 for important information.
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21
BUSINESS MOBILE
CAP PLAN
Your Telstra Business Mobile Cap Plan gives
you great value, benefits and choices like:
Unlimited standard calls, SMS and MMS
in Australia on our $129 Business Mobile
Cap Plan
If you choose our $129 Business Mobile Cap Plan, you
can make unlimited standard national calls, and send
unlimited SMS and MMS in Australia. You also get free
MessageBank diversion and retrieval calls in Australia,
and unlimited diversion of calls from mobiles to most
other fixed and mobile services in Australia. Even better,
you get $50 each month for calls, SMS and MMS to
international numbers. To top it off, your plan comes
with 3GB of data each month to use in Australia.
Great allowance for calls, text and data
on our other Business Mobile Cap Plans
Use each month’s included allowance for your
standard calls, text messages or data downloads
while in Australia. Unused allowance expires at
the end of each month.
Monthly MRO Credit
If you bought a new mobile with a Monthly Repayment
Option (MRO) for 12 or 24 months and your Member
Plan contract length is the same (ie both either 12 or
24 months) and starts on the same date, you’ll get a
monthly MRO Bonus Credit of up to $30 a month.
Subsidised handset
If you took up a Phone Plan you’ll get a subsidised
handset from our range of mobile phones.
Free voice calls in Australia to mobiles
on the same account
National voice calls made from Business Mobile
Cap Plan services to other eligible services on
your account are FREE – no timed charge and no
connection fee.
Included data across all plans
With a generous allowance for mobile broadband
usage on the Next G™ network, you can use your
Mobile Cap Plan to connect online and via email
while in Australia. Excess data usage charges only
apply if you exceed both your included data and
included allowance (on all plans except the $129
plan). Unused data expires monthly. You can add a
Mobile Broadband Data Pack if you need more data.
Same call rates for voice and video
You won’t pay more for video calls. Voice and video
calls to eligible mobiles and landlines in Australia
are charged at the same rate.
See pages 26 and 27 for important information.
22
23
Mobile Cap Plan
MONTHLY FEE
Total included
allowance for
standard national
calls and messages
in Australia
Included data for
use in Australia
Excess data charge
(per MB)
Voice and video
rate (per 30 secs
or part thereof)
Call connection
(video and voice
calls)
SMS rate (per
160 characters
to recipients in
Australia)
MMS rate
(per standard
MMS to recipients
in Australia)
Minimum cost (excl
any MRO handset
repayment)
12 months
24 months
(plus usage in excess
of, or excl from, the
Cap Amount)
Your monthly
MRO bonus credit
Monthly allowance
for International
calls and messages
$29
$49
$79
$99
$129
$150
$400
$750 $1,000 Unlimited
30MB
1GB
2GB
2GB
3GB
25c
42c
40c
40c
35c
0c
37c
37c
37c
32c
0c
25c
25c
25c
25c
0c
50c
50c
50c
50c
0c
$348 $588 $948 $1,188
$696 $1,176 $1,896 $2,376
$1,548
$3,096
$10
$20
$20
$30
$30
$0
$0
$0
$0
$50
See pages 26 and 27 for important information.
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25
THINGS YOU NEED TO KNOW
Standard calls and messages
You can use the monthly included allowance of your
Telstra Business Mobile PLUS plan or the Cap Amount of
your Telstra Business Mobile Cap plan for standard calls
and messages in Australia. Standard calls and messages
means most types of national direct dial voice calls and
data calls, (including WAP, circuit or packet switched data
calls, internet usage, SMS and MMS), MessageBank, Video
MessageBank, voice calls to a 13 number (including 1300
or 1345 numbers), Directory Assistance, video calls and
calls to satellite mobile numbers. Some call types including
calls to the Sensis 1234 service, calls to 12 234 and 12 455,
third party content calls, international calls, international
roaming calls, international SMS and MMS and calls to
19xx, 1800 and 12xx numbers are excluded. Unused included
allowance and Cap Amount expire monthly.
Sharing your included allowances
Any unused shared included allowance expires monthly.
You can only share your included allowance with other
mobile services on compatible plans on the same account
as your Mobile PLUS Plan services. You can’t share your
included data. The included allowance on the $100, $130
and $150 Business Mobile PLUS Plans cannot be shared.
Other eligible mobile services are those with Telstra Business
Mobile Plans, Telstra Mobile Business Plans, Telstra Business
FleetSelect Plans, Consumer Mobile Plans (excluding cap
plans), Telstra Mobile Broadband, BlackBerry Individual
Solution Plans, BlackBerry Enterprise Server Solution Plans
and Microsoft Mobile Enterprise Solution Plans. If you have
Telstra Business Talk Plans, Telstra Business Talk Saver Plans,
Telstra Business Untimed Plans or Telstra Business Mobile
Select Plans on the same account as your Mobile PLUS Plan
services, unused included calls will not be able to be shared
between any services (including between your Mobile PLUS
Plan services).
Unlimited allowances and free intra-account calls
Our FairPlay Policy applies. See telstra.com.au/customerterms
for details of our FairPlay Policy. Non-cap plans are not eligible
to be on the same account as cap plans, likewise cap plans
are not eligible to be on the same account as non-cap plans.
26
Net Ready and Email Ready
Unused data expires monthly. Excess usage charges of 25c
per MB apply for data use in excess of the included monthly
data allowance unless you have added a data pack to your
service, in which case the excess data usage rate for your
chosen data pack will apply. Additional charges apply for
sending/receiving email when overseas. Our FairPlay policy
applies. For Microsoft Email Ready Packs, speeds slowed to
100kbps when 1GB email usage is reached.
Included data allowance
You can use your included data allowance for most types
of data usage in Australia. You can’t share your included
data with other services on your account and any data you
don’t use expires monthly. For all Plans excluding the $129
Business Mobile Cap Plan and $100, $130 and $150 Business
Mobile PLUS plans, you can use any unused Cap Amount or
included allowance to pay for excess data usage charges.
If you have one of these plans, you have to pay for any
excess data charges separately.
Bonus Options
Bonus Options do not apply to premium content and
information services, calls to numbers beginning with 19,
12, 13, 1300 or 1800, emergency calls, calls to Telstra Mobile
Satellite services, calls to Optus satellite phones, diversion
calls, value added services (such as reminder and wake-up
calls), Dial It Services (weather and time), Operator Assisted
calls, calls involving third-party content charging,
international or international roaming calls, MessageBank
deposits and retrievals (except for the Free MessageBank
Bonus Option), Memo, PocketNews, calls to the Sensis 1234
service, Directory Assistance, data calls (such as SMS, MMS,
BigPond Mobile Services, GPRS, 3G, Push to Talk and Telstra
Active) or video calls.
™ and ® are trade marks and registered trade marks of Telstra Corporation
Limited ABN 33 051 775 556
The BlackBerry® and RIM families of related marks, images and symbols are the
exclusive properties of and trademarks or registered trademarks of Research in
Motion Limited – used by permission. Microsoft is a trademark of the Microsoft
group of companies.
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