TRAIN Florida – APD
How to Verify your
TRAIN Florida APD
Learner Account
The Agency Supports Persons with Developmental Disabilities in Living, Learning, and Working in their Communities.
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TRAIN Florida APD > Learner Help & Support
How to verify your TRAIN Florida APD
Learner Account
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TRAIN Florida APD > Learner Help & Support
How to verify your TRAIN Florida APD
Learner Account
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Table of Contents
Section
Navigation Topic
Page
1
Introduction
1
2
How to locate and verify My Account
2
3
How to verify your Group Assignment
6
4
How to add an additional Group Assignment
7
5
How to verify My Profile
8
6
Whom to contact for questions and problem solutions
9
APD Technical Support and Communication
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We are just an email away!
If you cannot find the answer to your problem or require technical assistance, please contact the TRAIN
Florida APD site administrator by sending an email to [email protected].
TIP!
You can access the My Account from your TRAIN Florida Home page. See How to Navigate
TRAIN Florida for instructions on locating My Account.
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TRAIN Florida APD > Learner Help & Support
How to verify your TRAIN Florida APD
Learner Account
Section 1
Introduction
If you are an employee (FTE) or Non-FTE staff such as a contractor, OPS, intern, or volunteer, with the
Agency for Persons with Disabilities, Agency Provider, or Customer, the TRAIN Florida APD Support
team created a TRAIN Florida learner account for you.
Upon initial login to TRAIN Florida, all new TRAIN Florida APD learners are required to verify their
learner account information. We encourage all TRAIN Florida APD learners to verify their learner
account information periodically.
If you find an error in your account information, please “Do Not Update” your information; instead,
complete the TRAIN Florida APD learner account form and email it to the TRAIN Florida APD site
administrator at [email protected].
Note: Please save the document to your computer.
APD and our partners use the learner data to report on training compliance and certification and the
TRAIN Florida APD Support team regularly monitors and updates learner account information to help
ensure data accuracy. Accurate learner data allows all TRAIN Florida APD users to manage TRAIN
Florida efficiently.
What Does This Mean to Me?
 Your learner account information controls assignment to the TRAIN Florida APD group structure.
The correct group assignment provides access to TRAIN Florida APD training information,
resources, discussion boards, announcements, and courses.
 It provides you with an accurate TRAIN Florida transcript.
 Helps you to manage your personal and professional training development.
 Allows you to efficiently locate, register, and manage courses.
This document provides instructions on how to verify your TRAIN Florida APD Learner Account.
This symbol indicates that additional help for the TRAIN Florida APD training resource,
instructions, or tutorials are available.
If you have any problems and require technical assistance, please contact the TRAIN Florida APD site
administrator by sending an email to [email protected]
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As a TRAIN Florida APD learner, I promise not to contact the Florida Department of Health or the Public
Health Foundation for assistance. Thank you for supporting TRAIN Florida APD.
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TRAIN Florida APD > Learner Help & Support
How to verify your TRAIN Florida APD
Learner Account
Section 2
How to locate and verify My Account
Step 1
To access your account information – From your TRAIN Florida home page - Locate and click on the My
Account link in the upper right corner of the TRAIN Florida banner.
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Step 2
You will be directed to the My Account – Details page. This page lists all of your account information
and gives you access to your Groups and My Profile information.
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TRAIN Florida APD > Learner Help & Support
How to verify your TRAIN Florida APD
Learner Account
Step 3
Please verify your account details information. A red asterisk will mark all information required by the TRAIN
system. All fields have information.
Verify all text fields are Spell Case (Example: John Smith / Jones Avenue) and full words. Use no abbreviations or
acronyms.
Use the following list to help guide your updates to your details:
A. Login Name – The TRAIN Florida APD site administrator can only change this field. The TRAIN Florida
APD site administrator will reset your Login Name as needed.
DOH FTE Employees should show their People First number:
Non-FTE APD, Providers and Customer staff should show their Firstname.Lastname:
B. First *, Middle and Last * Name – Your First and Last Name should be your legal name. APD does not
use nick names. Your Middle name may be listed as a full name, or an initial, and is not required, but can
help clarify your name on reports.
C. Email * – if you are an APD employee, this must be your APD email address. If you do not have an APD
e-mail account, this should be a valid professional or personal address.
D. Title * – this should reflect your current job title. APD employees note, this should be your current
agency job classification.
E. Organization Name * – if you are an APD employee or Delmarva Foundation, this must read exactly
Agency for Persons with Disabilities. If you are an APD Provider or Customer, this must read exactly
Agency Providers.
F. Please use this link to the TRAIN Florida APD Groups document to help you confirm this information.
Look at Column B/Top Level.
G. Please use this link to the TRAIN Florida APD Groups document to help you confirm this information.
Look at Column C/Sub Level.
H. Address 1 * – your work/main office street address.
I.
Address 2 – if appropriate a PO Box or further details of your street address.
J.
City/Township/Town * – City name for your office location.
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TRAIN Florida APD > Learner Help & Support
How to verify your TRAIN Florida APD
Learner Account
K. Country * – this must read exactly United States. NO abbreviations.
L. State/Territory * – this must read exactly Florida. NO abbreviations.
M. County * – County name for your office location.
N. Zip code/Postal code *– the 5-digit zip code for your office location.
O. Telephone (daytime) * – the most appropriate work telephone number for contacting you should be listed.
Must be listed with this format: 850-123-1234. If not – make correction.
P.
Q.
R.
S.
T.
Extension – enter your 4-digit phone extension – this is optional
Telephone (evening) – this is optional.
Mobile – this is optional.
Fax – this is optional.
Pager – this is optional.
Step 4
If this completes your account verification – click the Cancel
to the TRAIN Florida home page.
button at the bottom of the page to return
Step 5
If you found an error in your account information, please “Do Not Update” your information, complete the Learner
Account Update form and email it to the TRAIN Florida APD site administrator via email to
[email protected].
Step 6
Reset your Password. This is the only time a Leaner should update their account information. The steps below
will show you how to reset your password.
Step 7
To reset your password, locate and click on the Reset Password
button.
A pop-up window will open, to let you know that the information will be saved - click the OK
proceed. The reset password screen will open.
button to
[1] Enter your current password in the Old Password field.
[2] enter the new password in the New Password
[3] Confirm New Password fields.
Click the Save button to change your password.
You will be directed back to the My Account page.
NOTE: For security, the password characters will be entered as dots in the fields.
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TRAIN Florida APD > Learner Help & Support
How to verify your TRAIN Florida APD
Learner Account
Step 8
To change your secret question and answer use the drop down menu in the Question field, and click on your
choice. Enter the new ONE WORD answer, in the Answer field.
If Step 7 or eight complete your account update – click the Save and Back button
the page to return to the TRAIN Florida home page.
at the bottom of
It is important for you to stay informed about your TRAIN Florida account and trainings. APD recommends that
you choose to receive e-mails from TRAIN Florida.
The e-mail address for TRAIN Florida is [email protected] - These e-mails are not spam. TRAIN Florida
will not send spam or share your e-mail information outside of the system. The TRAIN Florida e-mail system
sends e-mails to you regarding your account, course registrations, training plan enrollments, and e-mails from
TRAIN Florida APD administrators to communicate important information regarding your trainings.
If you have not already done so, the following will guide you on how to “Opt-In” to receive e-mails from TRAIN
Florida. If you select not to receive, you can always opt-in later.
Step 9
To change your choice to opt-in or opt-out of receiving e-mails from TRAIN Florida.
Click the box next to the options to either check or un-check your choice.
If this completes your account update – click the Save and Back button
to return to the TRAIN Florida home page.
at the bottom of the page
Step 10
Complete the steps below if you have would like to perform TRAIN Florida APD administrative function in TRAIN
Florida.
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TRAIN Florida APD > Learner Help & Support
How to verify your TRAIN Florida APD
Learner Account
To request to be a Course Provider – Click on the Request Course Provider Role link.
A form will open under this title. Fill out all required information fields, marked with a red asterisk.
The system will not accept an incomplete form.
To request to be a Conference Presenter – Click on the Request to Become a Conference Presenter link. A
pop-up window will open and ask - Are you sure that you want to become a Conference Presenter? – Click OK.
You must click the Save and Back button
at the bottom of the page to complete the submission of
your requests. This will return you to the TRAIN Florida home page.
Step 11
Complete the steps below if you hold a professional license. If you hold a Medical Waiver Support number,
please update this section.
To update the professional licensing information in your account, locate the section:
Do you hold a Professional License Number?
NOTE: To receive reportable credit for courses that offer CEU’s or other professional licensing credits, you must
enter your licensing information and keep it up to date.
If you have entered licensing information - it will reflect in this section. You may update the existing information
or add new information in the fields provided. If you wish to remove this information, delete the field entries then
click the button next to No.
If you would like to add licensing information – click the button next to Yes. The License Type fields will open.
Use the drop down menu in the License Type 1 field to choose your license type and choose the proper title in the
Select field if appropriate. Enter the number into the License Number 1 field. Repeat in the License Type 2 fields
if you have another.
If this completes your account update – click the Save and Back
to return to the TRAIN Florida home page.
button at the bottom of the page
Section 3
How to verify your Group Assignment
The TRAIN Florida APD group structure is in the Groups section of your TRAIN Florida learner account.
Click on the Groups tab.
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TRAIN Florida APD > Learner Help & Support
How to verify your TRAIN Florida APD
Learner Account
Step 1
Verify your TRAIN Florida APD Group Assignment.
The portals and groups determine what TRAIN content (including courses) you can access. Use this document to
verify your APD group. APD Group Structure.
Verify your State Portal
If you are an APD employee or Delmarva Foundation
 You should see the following under Selected Groups:
National/Florida/Agency for Persons with Disabilities/……
Your selected groups should match the Organization Name, Department/Division, and Bureau/Section
fields listed on the Details tab.
If you are an APD Provider or Customer
 You should see the following under Selected Groups:
National/Florida/Agency Providers/……
Your selected groups should match the Organization Name, Department/Division, and Bureau/Section
fields listed on the Details tab.
If you found an error in your APD group assignment, please “Do Not Update” your APD group, complete the
Learner Account Update form and email it to the TRAIN Florida APD site administrator via email to
[email protected].
Section 4
How to add an additional Group Assignment
Step 1
Group Selection: As a member of TRAIN, you have the opportunity to participate on one or more of the TRAIN
portals listed below. TRAIN portals are connected and will not require you to have a separate accounts or logins.
Remember that you will only need one TRAIN account for any portals you select.
To participate on one or more portals, follow the instructions below.
1. Choose the "Select Groups" button next to the desired portal, "MRC Portal" (Medical Reserve Corps),
"CDC Portal" (Centers for Disease Control and Prevention) or "VHA Portal".
2. Select your groups within each portal.
The portals and groups you select will determine what TRAIN content (including courses) you can access.
Instructions on how to an additional group assignment are available on the TRAIN Florida Knowledge
Center for Learners – Learner Tutorials: How to assign my TRAIN Florida Group - Guide
The tutorial and guide will walk you through the process for adding group assignments for your learner
account.
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TRAIN Florida APD > Learner Help & Support
How to verify your TRAIN Florida APD
Learner Account
Section 5
How to verify My Profile
The My Profile section allows you to edit or update your Professional Role, Work Settings, and add
Demographic Information in your TRAIN Florida account via a drop down menu.
a. The Professional Role screen is the default screen. Choose the role(s) closest to your
primary job classification or title. You must choose at least one (1) Professional Role, but you
may select up to three (3) and select a specialization where available. If you select Other please
be sure to enter the specialization. If you are in a supervisory position, you must choose
Administrator/Director/Manager as one of your choices.
The TRAIN Florida Professional Role will show you how to match your primary job classification or title.
b. The Work Setting screen lists workplace descriptions. All APD employees (FTE), and Non-FTE staff
must choose only the Official Public Health Agencies setting and the State/Territory classification.
Please do not select any other work settings unless you have left the Department.
c. The Demographic Information screen and the information it requests is optional. While the
information will be useful for Department reporting, it is not required in order to protect your
privacy. You may fill out as many or as few of the fields as you choose.
To save your updates to any or all of the screens in your profile information – click the
Save and Back
button at the bottom of the page to return to the TRAIN Florida home page.
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TRAIN Florida APD > Learner Help & Support
How to verify your TRAIN Florida APD
Learner Account
Section 6
Whom to contact for questions and problem solutions
APD Technical Support and Communication
Image 6
We are just an email away!
If you have any problems and require technical assistance, please contact the TRAIN Florida APD site
administrator by sending an email to [email protected].
Image 7
As a TRAIN Florida APD learner, I promise not to contact the Florida Department of Health or the Public
Health Foundation for assistance. Thank you for supporting TRAIN Florida APD.
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