APPENDIX A RTA Route 12, 14 and 15 Survey Instruments and Complete Tallies of Survey Results and Lists of Comments Onboard Passenger Opinion Forms This appendix includes onboard opinion survey forms (in English and in Spanish) for: - RTA Fixed Route Surveys Onboard Opinion Responses Also included in this Appendix are summaries of complete survey results, including the following: Summarized by Route and Question Table A1: RTA Route 12 Survey Results for Questions 1 to 11 Table A2: RTA Route 12 Survey Results for Questions 12 to 20 Table A3: RTA Route 14 Survey Results for Questions 1 to 11 Table A4: RTA Route 14 Survey Results for Questions 12 to 20 Table A5: RTA Route 15 Survey Results for Questions 1 to 11 Table A6: RTA Route 15 Survey Results for Questions 12 to 20 Short Answer Responses by 1) Question #1) and 2) Route Questions 4, 6, 9, 20 and 21 Boarding and Alighting Forms This appendix includes examples of boarding and alighting forms and on-time performance forms for the following survey efforts: − − − − − − Boarding/Alighting Route 12 On-time Route 12 Boarding/Alighting Route 14 On-time Route 14 Boarding/Alighting Route 15 On-time Route 15 Responses Detailed Responses of boarding and alighting by stop for: − RTA Route 12 − RTA Route 14 − RTA Route 15 RTA Fixed Route Survey Form RTA is conducting a survey that will be used evaluate and to help improve transit services. You can help us by answering the questions below and returning the form to the surveyor as you leave the bus. All responses are confidential. Thank you! Please check the route you are on: RTA 12 1. What time did you board this bus? _____________ AM PM 2. Where did you get on this bus? Name of bus stop:____________________________ Street: _____________________________________ Cross street: ________________________________ 3. Where did you just come from? School/College Work Shopping Medical/Dental Recreation/Social Home (if home, also Personal Business mark where you went) Other___________________________________ 4. What is the location of where you just came from? Major cross streets:___________and______________ Description (such as Gov’t Center):________________ 5. How did you get to this bus? Transferred from (please specify)… RTA Route # ___ Morro Bay Transit SLO Transit Route # ____ Walked Bicycled Drove alone Was dropped off Other (explain) ___________________________ 6. Where will you get off this bus? Name of bus stop:____________________________ Street: _____________________________________ Cross street: ________________________________ 7. After you get off this bus, how will you complete your trip? Transfer (if transferring, check service) to: RTA Route # ___ Morro Bay Transit SLO Transit Route # _____ Walk Bicycle Drive alone Ride with someone Other (explain) ___________________________ 8. Where are you going now? School/College Work Home Shopping Medical/Dental Recreation/Social Personal Business Other___________________________________ RTA 14 RTA 15 9. What is the location of where you are going now? Major cross streets:___________and_____________ Description (such as Cuesta College): ____________ 10. How often do you ride the bus? Daily 1-4 days/month 2-4 days/week Less than one day/month 1 day/week First Time 11. Do you use other RTA services? If so, which ones? RTA Route ____ SLO Transit Route # ____ Morro Bay Transit Runabout Other ________________ 12. Was there a vehicle that you could have used for this trip instead of the bus? Yes No 13. How would you make this trip if RTA was not available? Ride with someone Drive my car Taxi Walk Bike Wouldn’t make trip Other _______________________ 14. Do you have a driver’s license? Yes No 15. Do you require the wheelchair lift to board or exit the bus? Yes No 16. What is your age? 12 or younger 13 - 18 19 - 24 25 - 61 62 - 74 75 or older 17. Are you a college student? Yes No 18. Please indicate your opinion of the fixed route service from 1 to 5 using the list below (please circle your answer or leave blank if you have no opinion): Poor Excellent a. Service frequency 1 2 3 4 5 b. On time performance 1 2 3 4 5 c. Fares 1 2 3 4 5 d. Comfort of ride 1 2 3 4 5 e. Driver Courtesy 1 2 3 4 5 f. Start time of service 1 2 3 4 5 g. End time of service 1 2 3 4 5 h. System safety 1 2 3 4 5 i. Convenience of bus stops 1 2 3 4 5 j. Convenience of transfers 1 2 3 4 5 k. Bus cleanliness 1 2 3 4 5 l. Bus stops and shelters 1 2 3 4 5 19. How do you rate RTA services overall? Poor Fair Good Excellent 20. What service or customer improvements would you like to see? Buses more often – if so, when?________________________________________________________ New or extended routes – if so, where?___________________________________________________________ Earlier Weekday Service Later Weekday Service Earlier Saturday Service Later Saturday Service Other (please specify) ____________________________________________________________ 21. Other Comments: _______________________________________________________________________________ Thank you for helping us to improve RTA service by participating in this survey! Page A-1 Encuesta de RTA Ruta Fija RTA está llevando a cabo una encuesta que se usara para evaluar y ayudar a mejorar los servicios de tránsito. Usted nos puede ayudar contestando las siguientes preguntas abajo y devolviéndolo al encuestador al bajar del bus. Todas las respuestas serán confidenciales. ¡Gracias! Por favor marque la ruta en que se encuentra ahora: RTA 12 RTA 14 1. ¿Qué hora abordo este bus? ______ AM PM 2. De donde abordo este bus? Nombre de parada de bus:______________________ Calle: _____________________________________ Intersección de calle:___________________________ 3. De donde viene ahora? Escuela/Universidad Trabajo De compras Medico/Dentista Recreación/Social Personal Business Casa (si de casa, ¿dónde fue?) Otro___________________________________ 4. ¿Cuál es la localización de donde viene ahora? Intersección de calle principal: ________y__________ Descripción (como Centro de Gobierno)____________ 5. Como llego a este bus? Trasbordo de (especifique)… RTA Ruta # ___ Morro Bay Transit SLO Transit Ruta # ____ A pie Bicicleta Conduciendo solo Aventón Otro (explique) ___________________________ 6. Donde bajara del bus? Nombre de parada de bus:______________________ Calle: _____________________________________ Intersección de calle:___________________________ 7. ¿Después que baje de este bus, como completara su viaje? Trasbordo (si trasbordando, marque servicio) a: RTA Ruta # ______ Morro Bay Transit SLO Transit Ruta # ________ A pie Bicicleta Conduciendo Aventón Otro (explique) ___________________________ 8. Donde se dirige ahora? Escuela/Universidad Trabajo Casa De compras Medico/Dentista Recreación/Social Personal Otro___________________________________ 9. ¿Cuál es la localización de donde se dirige ahora? Intersección de calle principal: ___________y________ Descripción (como Cuesta College): ____________ RTA 15 10. Con que frecuencia toma este bus? Diario 1-4 días/mes 2-4 días/semana Menos de un día/mes 1 día/semana Primera ves Usa usted los servicios de otro RTA? Si es así, ¿cuáles? RTA Ruta ____ Runabout SLO Transit Ruta # ____ Morro Bay Transit Other ________________ 11. Podía haber usado otro vehículo para este viaje en ves del bus? Si No 12. ¿Cómo haría este viaje si RTA no fuera disponible? Aventón Conduciendo Taxi A pie Bicicleta No haría el viaje Otro _______________________ 13. ¿Tiene licencia de conducir? Si No 14. Requiere un ascensor de silla de ruedas para abordar y bajar del bus? Si No 15. Cual es su edad? 12 o menor 13 - 18 19 - 24 25 - 61 62 - 74 75 o mayor 16. ¿Es usted estudiante universitario? Si No 17. Por favor indique su opinión de los servicios de ruta fija usando la lista abajo de 1 a 5 (por favor circule su respuesta o deje en blanco si no tiene respuesta): Pobre a. Frecuencia de servicio b. Puntualidad c. Tarifas d. Confortabilidad de bus e. Cortesía de conductor f. Hora que empieza el servicio g. Hora que termina el servicio h. Seguridad de sistema i. Conveniencia de paradas de bus j. Conveniencia de trasbordo k. Limpieza de bus l. Paradas de bus y casetas 1 1 1 1 1 1 1 1 1 1 1 1 Excelente 2 2 2 2 2 2 2 2 2 2 2 2 3 3 3 3 3 3 3 3 3 3 3 3 4 4 4 4 4 4 4 4 4 4 4 4 5 5 5 5 5 5 5 5 5 5 5 5 18. ¿Cómo calificaría los servicios de RTA en general? Pobre Razonable Bueno Excelente 19. ¿Qué servicios o mejoramiento al cliente le gustaría ver? Buses con más frecuencia – si es así, ¿cada cuándo?______________________________________________ Rutas nuevas o rutas ampliadas – si es así, ¿dónde?________________________________________________ Servicios más tempranos entre semana Servicios más tardes entre semana Servicios más tardes los sábados Servicios más tempranos los sábados Otros (especifique) __________________________________________ 20. Otros comentarios:______________________________________________________________________________ !Gracias por ayudarnos a mejorar los servicios de RTA participando en esta encuesta! Page A-2 TABLE A1: Responses for RTA Route 12 Onboard Surveys Questions 1 to 8 Questions Q1. What time did you board the bus? Number of Respondents Percent of Respondents Number of Respondents Percent of Respondents Q3. Where did you just come from? Number of Responses Percent of Responses Number of Respondents Percent of Respondents Q5. How did you get to the bus? Number of Responses Percent of Responses Number of Respondents Percent of Respondents Q5. If transferred, to which route? Number of Responses Percent of Responses Number of Respondents Percent of Respondents Q7. How will you complete your trip? Number of Responses Percent of Responses Number of Respondents Percent of Respondents Q7. To which route will you transfer? Number of Responses Percent of Responses Number of Respondents Percent of Respondents Q8. Where are you going now? Number of Responses Percent of Responses Answers 6-7 AM 7-8 AM 8-9 AM 9-10 AM 10-11 AM 16 7% 3-4 PM 5 2% 36 15% 4-5 PM 18 8% 20 8% 5-6 PM 28 12% 31 13% 6-7 PM 8 3% 9 4% 7-8 PM 1 0% 11 AM 12 PM 28 12% 8-9 PM 4 2% 12-1 PM 1-2 PM 2-3 PM 12 5% PM 98 41% 11 5% SUM 238 11 5% AM 140 59% School/College Work Shopping Medical/Dental 44 17% Rec/Social 14 5% 48 18% Home 133 50% 5 2% Personal 15 6% 5 2% Other 1 0% Transferred Walked Biked Drove Alone 77 29% Dropped off 20 8% 121 46% Other 4 2% 41 16% SUM 264 1 0% RTA 9 RTA 10 RTA 12 RTA 14 RTA 15 RTA MBT 14 16% SLO 1 2 2% 21 24% SLO 2 1 1% 9 10% SLO 3 4 4% 3 3% SLO 4 0 0% 6 7% SLO 5 3 3% 19 21% SLO 6 1 1% 6 7% SUM 89 Transfer Walk Bicycle Drive Alone 72 27% Get Dropped Off 8 3% 154 59% Other 3 1% 24 9% SUM 263 2 1% RTA 9 RTA 10 RTA 12 RTA 14 RTA 15 RTA MBT 10 11% SLO 1 0 0% 7 8% SLO 2 0 0% 20 22% SLO 3 9 10% 3 3% SLO 4 0 0% 8 9% SLO 5 0 0% 14 16% SLO 6 1 1% 2 2% SUM 74 School/College Work 74 59 28% 22% Medical/Dental Rec/Social 6 9 Number of Respondents 2% 3% Percent of Respondents Source: Data collected April 23, 2013. LSC Transportation Consultants, Inc. Home Shopping 94 35% Personal 16 6% 5 2% Other 4 1% SUM 265 SUM 267 Page A-3 TABLE A2: Responses for RTA Route 12 Onboard Surveys Questions 10 to 20 Questions Q10. How often do you ride the bus? Number of Respondents Percent of Respondents Answers Number of Respondents Percent of Respondents Daily 2-4 days/week 1 day/week 1-4 days/mo 126 47% < 1 day/mo 6 2% 110 41% First Time 3 1% 6 2% SUM 266 15 6% Q11. Do you use other transit services? Number of Respondents Percent of Respondents Q11. If so, which ones? Number of Responses Percent of Responses Number of Respondents Percent of Respondents Q12. Car available for trip? Number of Respondents Percent of Respondents Q13. How else would you make trip? Number of Responses Percent of Responses Yes RTA 9 36 12% SLO 1 10 3% Yes 100 38% RTA 10 39 13% SLO 2 15 5% No 163 62% Get a Ride No SUM 168 95 263 64% 36% RTA 12 RTA 14 RTA 15 RTA 25 19 15 11 8% 6% 5% 4% SLO 3 SLO 4 SLO 5 SLO 6 25 26 28 14 8% 8% 9% 5% Q14. Have driver's license? SUM Number of Respondents 263 Percent of Respondents Drive my car MBT 25 8% SLO 9 3% Yes 164 63% Taxi 63 6 20% 2% No trip Other 77 8 Numer of Respondents 24% 2% Percent of Respondents Q17: College student? Q15. Use WC lift? Yes No SUM Number of Respondents Number of Respondents 1 264 265 Percent of Respondents Percent of Respondents 0% 100% Q16. Age group? < 12 13-18 19-24 25-61 62-74 75+ Number of Respondents 1 34 93 120 18 0 Percent of Respondents 0% 13% 35% 45% 7% 0% Q18. Opinion of Service? 1 2 3 4 5 Average Frequency 4 22 75 88 72 3.8 On-time 6 8 30 105 116 4.2 Fares 7 22 91 82 61 3.6 Comfort 2 12 85 97 65 3.8 Courtesy of Drivers 5 12 36 75 135 4.2 Start Time 4 12 54 96 92 4.0 End Time 10 19 71 90 65 3.7 System Safety 1 8 36 108 100 4.2 Convenience of Stops 5 20 70 97 70 3.8 Convenience of Transfers 8 13 53 93 73 3.9 Cleanliness 4 8 50 108 91 4.0 12 Stops and Shelters 25 76 87 56 3.6 Poor Fair Good Q19. Overall Ranking? 3 30 149 Number of Respondents 1% 12% 59% Percent of Respondents Frequency New/Extended Earlier Weekday Q20: Service Improvements? 121 46 28 Number of Responses 35% 13% 8% Percent of Responses Earlier Saturday Later Saturday SUM 42 58 344 Numer of Respondents 12% 17% Percent of Respondents Source: Data collected April 23, 2013. LSC Transportation Consultants, Inc. DAR 4 1% Other 8 3% No 98 37% SUM 309 SUM 262 Walk 113 35% Bike 35 11% 20 6% SUM 322 Yes 104 43% SUM 266 No 139 57% SUM 243 Excellent 71 28% Later Weekday 49 14% SUM 253 Page A-4 TABLE A3: Responses for RTA Route 14 Onboard Surveys Questions 1 to 8 Questions Q1. What time did you board the bus? Number of Respondents Percent of Respondents Number of Respondents Percent of Respondents Q3. Where did you just come from? Number of Responses Percent of Responses Number of Respondents Percent of Respondents Q5. How did you get to the bus? Number of Responses Percent of Responses Number of Respondents Percent of Respondents Q5. If transferred, to which route? Number of Responses Percent of Responses Number of Respondents Percent of Respondents Q7. How will you complete your trip? Number of Responses Percent of Responses Number of Respondents Percent of Respondents Q7. To which route will you transfer? Number of Responses Percent of Responses Answers 6-7 AM 7-8 AM 8-9 AM 9-10 AM 10-11 AM 0 0% 3-4 PM 0 0% 2 3% 4-5 PM 0 0% 27 39% 5-6 PM 0 0% 20 29% 6-7 PM 0 0% 20 29% AM 70 100% 11 AM 12 PM 1 1% PM 0 0% 12-1 PM 1-2 PM 2-3 PM 0 0% SUM 70 0 0% 0 0% School/College Work Shopping Medical/Dental 22 28% Rec/Social 0 0% 1 1% Home 56 71% 0 0% Personal 0 0% 0 0% Other 0 0% Transferred Walked Biked Drove Alone 16 20% Dropped off 7 9% 43 54% Other 2 3% 12 15% SUM 80 0 0% RTA 9 RTA 10 RTA 12 RTA 14 RTA 15 RTA MBT 2 11% SLO 1 2 11% 2 11% SLO 2 0 0% 3 16% SLO 3 2 11% 0 0% SLO 4 1 5% 0 0% SLO 5 1 5% 6 32% SLO 6 0 0% 0 0% SUM 19 SUM 79 Transfer Walk Bicycle Drive Alone 19 26% Get Dropped Off 1 1% 49 66% Other 1 1% 4 5% SUM 74 0 0% RTA 9 RTA 10 RTA 12 RTA 14 RTA 15 RTA 0 3 7 3 0 0 0% 16% 37% 16% 0% 0% SLO 1 SLO 2 SLO 3 SLO 4 SLO 5 SLO 6 0 0 1 1 0 0 Number of Respondents 0% 0% 5% 5% 0% 0% Percent of Respondents School/College Work Home Q8. Where are you going 61 4 10 Number of Responses 78% 5% 13% Percent of Responses Medical/Dental Rec/Social Personal 1 0 2 Number of Respondents 1% 0% 3% Percent of Respondents Source: Data collected April 23, 2013. LSC Transportation Consultants, Inc. MBT 0 0% SUM 15 Shopping 0 0% Other 0 0% SUM 78 Page A-5 TABLE A4: Responses for RTA Route 14 Onboard Surveys Questions 12 to 20 Questions Q10. How often do you ride the bus? Number of Respondents Percent of Respondents Answers Daily 2-4 days/week 1 day/week 1-4 days/mo 47 60% 29 37% 0 0% 1 1% < 1 day/mo First Time SUM 0 1 78 Number of Respondents 0% 1% 100% Percent of Respondents Q11. Do you use other transit services? Yes No SUM Number of Respondents 47 31 78 Percent of Respondents 60% 40% Q11. If so, which ones? RTA 9 RTA 10 RTA 12 RTA 14 RTA 15 RTA Number of Responses 5 10 18 4 0 0 Percent of Responses 6% 11% 21% 5% 0% 0% SLO 1 SLO 2 SLO 3 SLO 4 SLO 5 SLO 6 Number of Respondents 5 6 7 13 10 6 Percent of Respondents 6% 7% 8% 15% 11% 7% Q14. Have driver's license? Q12. Car available for trip? Yes No SUM Number of Respondents Number of Respondents 19 56 75 Percent of Respondents Percent of Respondents 25% 75% Q13. How else would you make Get a Ride Drive my car Taxi trip? 37 9 5 Number of Responses 42% 10% 6% Percent of Responses Bike No trip Other 14 22 0 Numer of Respondents 16% 25% 0% Percent of Respondents Q17: College student? Q15. Use WC lift? Yes No SUM Number of Respondents Number of Respondents 0 75 75 Percent of Respondents Percent of Respondents 0% 100% Q16. Age group? < 12 13-18 19-24 25-61 62-74 75+ Number of Respondents 0 11 53 14 0 0 Percent of Respondents 0% 14% 68% 18% 0% 0% Q18. Opinion of Service? 1 2 3 4 5 Average Frequency 2 2 16 28 25 4.0 On-time 1 3 12 23 36 4.2 Fares 1 8 33 17 14 3.5 Comfort 1 2 15 35 23 4.0 Courtesy of Drivers 0 0 16 30 29 4.2 Start Time 0 2 16 30 25 4.1 End Time 2 6 15 31 20 3.8 System Safety 0 0 12 31 30 4.2 Convenience of Stops 1 4 17 29 24 3.9 Convenience of Transfers 0 3 9 28 30 4.2 Cleanliness 1 3 13 28 31 4.1 0 Stops and Shelters 2 20 33 21 4.0 Fair Good Poor Q19. Overall Ranking? 1 11 37 Number of Respondents 1% 14% 49% Percent of Respondents Frequency New/Extended Earlier Weekday Q20: Service Improvements? 32 10 4 Number of Responses 39% 12% 5% Percent of Responses Earlier Saturday Later Saturday Other 3 13 3 Numer of Respondents 4% 16% 4% Percent of Respondents Source: Data collected April 23, 2013. LSC Transportation Consultants, Inc. MBT 1 1% SLO 1 1% Yes 49 64% DAR 0 0% Other 1 1% No 28 36% SUM 87 SUM 77 Walk 1 1% SUM 88 Yes 68 94% SUM 78 No 4 6% Excellent 27 36% Later Weekday 18 22% SUM 83 SUM 72 SUM 76 Page A-6 TABLE A5: Responses for RTA Route 15 Onboard Surveys Questions 1 to 8 Questions Q1. What time did you board the bus? Number of Respondents Percent of Respondents Number of Respondents Percent of Respondents Q3. Where did you just come from? Number of Responses Percent of Responses Number of Respondents Percent of Respondents Q5. How did you get to the bus? Number of Responses Percent of Responses Answers 6-7 AM 7-8 AM 8-9 AM 2 5% 3-4 PM 2 5% 9 22% 4-5 PM 0 0% 6 15% 5-6 PM 3 7% 9-10 AM 10-11 AM 1 2% 0% 2 5% AM 27 66% 11 AM 12 PM 7 17% PM 14 34% 12-1 PM 1-2 PM 2-3 PM 2 5% SUM 41 0 0% 7 17% School/College Work Shopping Medical/Dental 3 7% Rec/Social 1 2% 4 9% Home 31 67% 2 4% Personal 3 7% 0 0% Other 2 4% Transferred Walked Biked Drove Alone 9 22% Dropped off 3 7% 21 51% Other 1 2% 6 15% SUM 41 1 2% Walk Bicycle Drive Alone 20 48% Other 0 0% 2 5% SUM 42 1 2% Number of Respondents Percent of Respondents Q5. If transferred, to which RTA 12 RTA 15 route? Number of Responses 7 3 Percent of Responses 64% 27% Q7. How will you complete Transfer your trip? 17 Number of Responses 40% Percent of Responses Get Dropped Off 2 Number of Respondents 5% Percent of Respondents Q7. To which route will RTA 10 RTA 12 you transfer? Number of Responses 1 7 Percent of Responses 9% 64% School/College Q8. Where are you going 8 Number of Responses 19% Percent of Responses Medical/Dental 2 Number of Respondents 5% Percent of Respondents MBT SUM 1 9% 11 RTA 14 RTA 15 MBT SUM 0 0% 6 55% 1 9% 15 Work 15 36% Rec/Social 4 10% Home 4 10% Personal 3 7% SUM 46 Shopping 3 7% Other 3 7% SUM 42 Source: Data collected April 23, 2013. LSC Transportation Consultants, Inc. Page A-7 This page left intentionally blank. Page A-8 RTA Fixed Route Survey Results RTA 12 = 12 RTA 14 = 14 RTA 15 = 15 4. What is the location of where you just came from? Route 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 Street Morro Rd Halcyon Rd Morro Rd El Camino Real Orcutt Rd 2nd St Madonna Rd Burton Dr Main St Hwy 41 Santa Rosa St Higuera St LOVR Hwy 1 Higuera St Ella St Campus 14th Street Pecho Valley Rd Atascadero Rd Santa Rosa St Palm St Pine St Home Quintana Rd Osos St Boon St Enos Number of Response Cross Street or Description s AMPM 1 Monterey St Anderson Hotel 1 El Camino Real Arroyo Grande 1 El Camino Real Atascadero 1 Hwy 41 Atascadero City Hall 2 Center 2 Laurel Ln Atoll Center 3 Baywood 1 Santa Maria Ave Baywood Market 1 Cal Poly Campus 3 Higuera St Caltrans Office 2 Main St Cambria 3 Cambria Rd Cambria Vets Hal 1 Hwy 1 Station 2 Foothill Blvd Chevron Gas Station 1 Chorro St Chipotle 2 Pine St Church 1 Education Dr Cuesta College 26 Margarita Ave DMV 2 Johnson Ave French Hospital 1 Sacramento Dr Industrial Wy 1 Kennedy Library 3 Paso Robles Ave Los Osos 1 State Park 1 Morro Bay 1 Main St School 2 Morro Bay Park 6 Morro Bay Thrift 1 Foothill Blvd Mustang Village 3 Morro St Palm Theatre 1 8th St Paso Transit Center 4 Pismo 1 Pismo Outlets 1 7th Ramona 1 Chorro Creek Rd Ranch 1 Church St Wholesome Café 1 Broadway Santa Maria 1 Wallos Santa Maria 1 Santa Maria 1 Page A-9 (1 of 6 pages) 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 Foothill Blvd Murray St Santa Rosa St Osos St Main St Las Tablas Rd Mill St Palm St Elena St 11th St 13th St 13th Street 9th St Bay Oaks Dr Beach St Binscarth Rd Broad St California Ave Cayucos Dr Donovan Rd Doris Ave El Moro El Moro El Moro Ave Embarcadero Estero Ave Foothill Blvd Foothill Blvd Foothill Blvd Foothill Blvd Harbor Ave Harbor St Higuera St Higuera St Higuera St Higuera St Higuera St Higuera St Higurea St Island St Johnson Ave Johnson St Kern Ave Kern Ave Kings Ave Kings Ave Laurel Ln Los Olivos El Moro Ave Nipomo Ave Santa Ysabel Nipomo St Green Oaks Dr Main St Fern Ave Tank Farm Rd Stafford St Ocean Ave Pepperwood Highland Dr 11th St 12th St 7th St Marina St California Ave Patricia Dr Santa Rosa St Piney Wy Madonna Rd Madonna Rd Marsh St Pismo St South St Nipomo St Coral Ave Bishop St Mill St Morro Bay Blvd Pacific St Pecho St Augusta St S. Bay Blvd Medical Center SLO Airport SLO Court Facilities SLO Transit Center Spencer's Market Ride Vinyl Isle Vons 1 1 2 24 1 2 1 1 1 1 1 1 1 1 1 3 1 1 1 1 1 1 2 1 1 1 1 3 1 1 1 1 1 2 1 1 1 2 1 1 1 1 1 1 1 1 1 Page A-9 2 of 6 pages 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 Los Olivos Ave Los Olivos Ave LOVR LOVR LOVR LOVR LOVR LOVR LOVR LOVR LOVR Main St Main St Main St McMillan Ave Mindoro St Monterey Ave Morro Bay Blvd Morro Bay Park Morro Rd Morro St Ocean Ave Osos St Pacific St Palm St Pine St Pismo St Quintana Rd Ramona Ave Rec Trail Rodman Dr Sandalwood Ave Santa Maria Ave Santa Maria Ave Santa Maria St Shasta Ave South Bay Blvd South St Tefft St Woodland Dr Ave 14 14 14 14 14 14 Halcyon Rd Santa Rosa St Hwy 1 Las Tablas Rd Foothill Blvd Dr 1 1 4 1 1 1 1 1 1 1 3 1 1 1 1 1 1 1 3 4 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 10th St Alexander St Buckskin Dr Fairchild Wy Madonna Moutain View Dr Palisades Ave Pine Dr South Bay Blvd Burton Dr Luzon St Quintana Rd Main St Pacific St Piney Wy Beach St Islay St 4th St Bernardo Ave Johnson Ave Ash St South Bay Blvd 11th St Pecho Valley Rd Damar St 2nd St 8th St 13th Street Morro Bay Blvd Quintana Rd King St Carilllo St Palisades Ave Foothill Blvd Education Dr Bennett Wy Santa Rosa St Arroyo Grande Cal Poly Campus Chevron Gas Station Cuesta College Ride Mustang Village 1 5 1 6 1 7 Page A-9 3 of 6 pages 14 14 14 14 14 14 14 14 14 14 14 14 14 14 14 14 14 14 14 14 14 14 14 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 Foothill Blvd Broad St Broad St Broad St California Blvd California Blvd Foothill Blvd Chorro St College Craig Way Felton Wy Foothill Blvd Foothill Blvd Foothill Blvd Foothill Blvd Johnson Ave Laurel Ln LOVR Mill St Murray St Ramona Dr Santa Rosa St SLO Transit Center Stenner Glen 5 1 1 1 2 1 1 1 1 1 1 1 3 1 1 1 1 1 1 1 1 1 5 6th St Baywood Park Ocean Front Ave Cayucos Pier Stuart Dr Richard Ave Palm St SLO Transit Center 10th St Ocean Ave Spencer St 1 1 1 1 2 2 1 1 1 1 1 1 1 2 1 1 1 1 1 1 1 1 1 1 Santa Rosa St St Tank Farm Rd Hathaway Ave Stafford St Chorro St Meinecke Ave Paso Robles Ferini Rd California Blvd Jeffry Dr Patricia Dr Laurel Ln Augusta St Diablo Dr Morro St Stenner St Palomar Ave Foothill Blvd Blvd Cayucos Dr Osos St LOVR 9th St Ardath Dr Ardath Dr Berwick Dr Bixby Bridge St Burton Dr Burton St Burton St Green St Johnson Ave LOVR LOVR Main St Beach Dr Moonstone Dr Palm St Quintana Rd Dreydon Dr Berwick Main St Hwy 1 Main St Wood St Ardath Dr Mill St 9th St Pine St Windsor Blvd Windsor Blvd South Bay Blvd Page A-9 4 of 6 pages 15 15 15 St. Mary Warwick Ave Yerba Buena Charing Ln 1 1 1 Page A-9 5 of 6 pages This page left intentionally blank. Page A-9 Page 6 of 6 Appendix A: Responses to Question 6, RTA Fixed Route Survey Results 6. Where will you get off the bus? # of Street Cross Street Route Bus stop description or Responses Cuesta College 12a 73 SLO Transit Center 12b 68 Morro Bay Park 12a 48 Kennedy Library Foothill Blvd Santa Rosa St 12b 17 LOVR 10th St 12b 8 Ralphs LOVR Fairchild Wy 12a 6 LOVR Pine St 5 12X El Moro Ave 11th St 12b 3 Pine Ave Loma St 12a 3 Santa Ynez 10th St 12a 3 California Mens Colony 12a 2 Los Osos 12b 2 Baywood Elementary El Moro 11th St 12X 2 California Mens Colony 12a 2 Los Osos 12b 2 LOVR 10th St 12X 2 San Luis Obispo 12a 2 Hwy 1 Kansas St 12b 2 Ramona Ave 7th St 2 12a Santa Maria Ave 2nd St 12b 2 Santa Rosa St 12b 2 Hwy 1 Kansas Ave SLO County Sheriff 1 12a Atascadero Von's El Camino Real Hwy 41 1 12a Fremont Theatre 12b 1 Los Osos Post Office LOVR Sunset Dr 12a 1 Pine & Loma Pine Ave Loma St 12X 1 Santa Rosa St 12b 1 Spencer's Market Hwy 1 12b 1 Tinney Park 12a 1 Burton Dr Main St 12b 1 El Moro Ave 7th St 1 12a Ramona Dr 11th St 12a 1 Santa Ysabel 11th St 12b 1 Santa Ysabel Ave 10th St 12b 1 4th St Santa Ysabel St 1 12a 270 14 14 14 14 14 14 Cuesta College Kennedy Library SLO Transit Center Foothill Blvd Santa Rosa St Cedar Creek Hwy 1 Santa Rosa St Santa Rosa St Kansas Ave Murray St Felton Wy 15 15 15 15 15 15 15 Morro Bay Park SLO Transit Center Burton & Main Cambria Cayucos Cuesta College Ardath & Green St Burton Dr Main St Cayucos Dr Ardath Dr Green St 61 5 4 3 1 1 75 3 3 2 2 2 2 1 Page A-10 1 of 2 15 15 15 15 Leffingwell Main St Morro Bay San Simeon Arlington St 1 1 1 1 19 Page A-10 2 of 2 Appendix A: Responses to Question 9, RTA Fixed Route Survey Results 9. What is the location of where you are going now? Route RTA RTA RTA RTA RTA RTA RTA RTA RTA RTA RTA RTA RTA RTA RTA RTA RTA RTA RTA RTA RTA RTA RTA RTA RTA RTA RTA RTA RTA RTA RTA RTA RTA RTA RTA RTA RTA RTA RTA RTA RTA RTA RTA RTA RTA RTA RTA RTA RTA Street 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 Cross Street El Camino Real Burton Dr Ardath Dr Hwy 1 Main St Main St Burton Dr El Moro South Bay Blvd Bay Oaks Dr El Moro El Moro Ave El Moro Ave LOVR LOVR LOVR LOVR LOVR LOVR LOVR Monarch Ln Nipomo St Paso Robles Ave Pecho Valley Rd Pine St Pismo Ave Pismo Ave Pismo St Ramona Ave Ramona Ave Ramona Dr Santa Maria Ave Santa Maria Ave Santa Ynez Santa Ynez Santa Ysabel Santa Ysabel Ave Santa Ysabel St Main St Main St Fresno Ave Main St Green Oaks Dr 12th St 11th St 7th St 10th St 9th St Alexander St Doris Ave Lilac Dr Pine St South Bay Blvd Humbolt St 8th St 14th St Fresno Ave Harbor St or Description Albertson's Atascaero Vons Cambria Cambria Cuesta College Los Osos Los Osos Middle School Ralphs Loma St 9th St 9th St 17th St 7th St Broderson Ave 11th St 13th St 2nd St Nipomo St 11th St 17th St 4th St San Jacinto St Monterey Ave Beach House Bistro Headstart Morro Bay Morro Bay Morro Bay Morro Bay High School Morro Bay Park Atascadero Atascadero Atascadero Cambria Cambria Cambria Cambria Cuesta Los Osos Los Osos Los Osos Los Osos Los Osos Los Osos Los Osos Los Osos Los Osos Los Osos Los Osos Los Osos Los Osos Los Osos Los Osos Los Osos Los Osos Los Osos Los Osos Los Osos Los Osos Los Osos Los Osos Los Osos Los Osos Los Osos Los Osos Los Osos Los Osos Los Osos Los Osos Los Osos Morro Bay Morro Bay Morro Bay Morro Bay Morro Bay Morro Bay Morro Bay Morro Bay Morro Bay # of Responses 1 1 1 1 2 1 1 70 2 1 1 1 1 1 1 5 1 1 1 1 2 1 1 1 1 1 1 1 1 1 2 1 1 1 2 1 1 1 1 1 1 1 1 1 2 1 12 1 1 Page A-11 1 of 4 pages RTA RTA RTA RTA RTA RTA RTA RTA RTA RTA RTA RTA RTA RTA RTA RTA RTA RTA RTA RTA RTA RTA RTA RTA RTA RTA RTA RTA RTA RTA RTA RTA RTA RTA RTA RTA RTA RTA RTA RTA RTA RTA RTA RTA RTA RTA RTA 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 Harbor St Hwy 41 Kern Ave Kern St Main St Main St Morro Bay Blvd Morro Bay Blvd Paula St Ridgeway St Morro Bay Blvd RTA RTA RTA RTA 14 14 14 14 Hwy 1 Education Dr Santa Rosa St Foothill Blvd Mesa St Anchor St South St Tahiti St Market Ave Ironwood Ave Bernardo Ave Hwy 1 Johnson Ave Osos St Hwy 1 Prison Rd Bishop St Palm St Kansas St Hwy 1 Kansas Ave Osos St Higuera St El Camino Real Farmhouse Ln Santa Rosa St Foothill Blvd Higuera St Higuera St Higuera St Higuera St Johnson Ave Laurel Ln Mill St Mill St Monterey St Orcutt Rd Orcutt Rd South St Tank Farm Rd Rd Hwy 41 Main St Nipomo St Palm St High St Santa Rosa St Broad Foothill Blvd Pismo Beach Outlets Santa Maria Cal Poly Campus California Mens Colony Community Health Center Downtown SLO Hwy 1 & Kansas St Mission View Health Center Near the Airport San Luis Obispo SLO County Jail SLO County Sheriff SLO Court Facilities SLO High School SLO Transit Center Supplies Broad St Marsh St Nipomo St Orcutt Rd Johnson Ave Santa Rosa St Santa Rosa St Broad St Broad St Broad St Leffingwell High School Curbaril Ave Cuesta College Cal Poly Campus Camp SLO Mustang Village Morro Bay Morro Bay Morro Bay Morro Bay Morro Bay Morro Bay Morro Bay Morro Bay Morro Bay Morro Bay Oceano Santa Maria SLO SLO SLO SLO SLO SLO SLO SLO SLO SLO SLO SLO SLO SLO SLO SLO SLO SLO SLO SLO SLO SLO SLO SLO SLO SLO SLO SLO SLO SLO SLO Templeton Templeton 1 1 1 1 1 1 1 3 1 1 2 1 8 3 1 2 1 1 2 1 1 1 1 1 15 1 1 1 9 3 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 2 1 Cuesta SLO SLO SLO 56 1 1 1 Page A-11 2 of 4 pages RTA 14 RTA 14 RTA 14 RTA RTA RTA RTA RTA RTA RTA RTA RTA RTA RTA RTA 15 15 15 15 15 15 15 15 15 15 15 15 Osos St Santa Rosa St Hwy 1 Palm St Foothill Blvd Kansas Ave Main St Main St Main St Main St Main St Main St Hwy 1 Education Dr Osos St Higuera St Palm St Suburban Rd Hwy 1 Burton Dr Arlington St Burton Dr SLO Transit Center Cambria Cambria Grammar School Dr. Frank Fratto DDS Cuesta College Morro Bay Park Hearst Castle Cal Poly Campus SLO Transit Center SLO SLO SLO 2 4 2 Cambria Cambria Cambria Cambria Cambria Cambria Cuesta Morro Bay San Simeon SLO SLO SLO 1 1 1 1 1 1 4 1 1 1 1 1 Page A-11 3 of 4 pages This page left intentionally blank. Page A-11 4 of 4 pages Appendix A: Responses to Question 20, RTA Fixed Route Survey Results # of Responses 20. Improvements? Catogorized as… More/Better Bike Racks More/Better bike racks; Too many bikes don't fit on the Cambria bus Fewer drunk teens "Thank you for being there!" Cheaper Lower Fares Student discount for RTA If the 12X in the AM would reach the Transit Center on time Some drivers seem to take their sweet time, making connections harder. Buy 31-day passes from drivers Change back to 1/7/2012 route 12 MB/Los Osos, also the 15 North." Route 12 stop at Cal Poly Campus Service from Morro Bay to Atascadero by 8:30 on weekends maybe Hwy 41 Sevice to Santa Barbara "I look forward to seat belts." The driver should not start driving until all passengers have sat down. "Coordinate and use consistant departure times on the hour." "Cuesta arrival times before :30" "SLO #3 almost always leaves later and SLO #1 pulls up listed as SLO #3 and often stays that way until departure, so there's two SLO #3." "Understand planes vary, but coordinate with train schedule." Arrive at Cuesta from Los Osos closer to class times Coordinate better with Cuesta class schedule Express 10 mins earlier like it used to be Fix Saturday service, the 6:00 bus does complete route For Cuesta Students, waiting for the bus can change a 1/2 communte to over 2 hours due to the waiting involved (Varies based on class schedule) Keep Pinee & LOVR stop during construction bike racks 4 bike racks comfort compliment fares fares fares on-time 1 1 1 1 2 1 1 on-time pass sales 1 1 routing routing 1 1 routing routing safety 1 1 1 safety scheduling scheduling 1 1 1 scheduling scheduling scheduling scheduling scheduling scheduling 1 1 1 1 1 1 scheduling scheduling 1 1 The times for pickup at Cuesta for RTA #12 are a bit inconvenient scheduling "Wash bird droppings off benches." shelters/stops All bus stops should be well covered for the rain. shelters/stops Bench at Santa Rosa & Foothill Blvd shelters/stops Bench at Santa Rosa & Foothill Stop; Share RTA stops with SLO Transit at Santa Rosa & Foothill shelters/stops Bench/Shelter at Santa Rosa & Foothill Blvd shelters/stops Bench/Shelter at Santa Rosa & Foothill Blvd; would like the bus to shelters/stops, leave before 7AM from Morro Bay scheduling No smoking at bus stops; shelters at all bus stops shelters/stops Smoking at bus stops needs to be strictly monitored - awful! shelters/stops "Small bus with bike rack: Los Osos to SLO (No Morro Bay); Buy 31day passes from drivers vehicles, pass sales Cleaner Buses vehicles 1 2 Larger buses with more available seats Home alone rides for impaired 1 1 vehicles 1 1 1 1 1 1 1 1 1 Page A-12, 1 of 2 pages This page left intentionally blank. Page A-12, 2 of 2 pages Appendix A: Responses to Question 21, RTA Fixed Route Survey Results 21. Other comments? "Drink holders would be nice and allowing certain drinks aboard would also be awesome. It's a shame to throw out a fresh coffee when one deosn't have a sealed mug." "Everything should stay the same." "Keep the same schedule on weekends." "Allow bikes inside when bike rack is full." "Keep the bike racks on but upgrade to the new style on all buses." "The 12 should carry 8 bikes and the 15 should carry 6." "RTA needs better dispatchers. Need to be friendly." "Bus drivers who don't persecute like Jewel, Alan & friends." "Bus drivers Jewel & Sonia are ridiculous." "Buses often do not stop after riders call in." "Counsel internal driver relations; unprofessional; gossip mill!" "Driver training & making uniform rules well understood - some buses/drivers are bumpy & rocky." "Larry is rude! I will wait an hour not to ride his route." "Make a publec list of the drivers schedule becaue some people don't want to run into some drivers." "Some of the drivers are horrendous" "All drivers have been excellent except one." "All is well… keep up the good work." "Allen is the best bus driver you have" "Allen on RTA #12 is a really good bus driver." "Always room to improve, but we are doing a great job in this county!" "Both Larry and Jules are great drivers!" "Buen Servicio" "Carlos: Bus driver of the year!" "Drivers are first class!!" "Drivers are kind & wonderful, much better than the RTA deserves. Also, I recommend the bus often, especially to my friends in Cambria." "Give Jewel a raise because she's a great bus driver." "Give Jewel a raise" "Good job RTA!" "Good, Better - Love it…" "Great Customer Service" "Great job!" "I love all the bus drivers! I always feel safe and welcomed." "Jewel is an awesome bus driver." "Jewel is the best! Good announcements, keeps an eye on everyone! Watch out for her…in a good way!" "Keep up the great work!" "Most drivers are very good" "Overall great service." "Respectful, friendly bus drivers on Route #14/#12." "RTA #12 - Carlos is excellent, wonderful driver!" "RTA gets a 10 from me." "Sonia, Jewel and Carlos are the best drivers. They deserve raises." "Thank you." "Thanks for always getting me to school safely!" "Thanks for your services! Much appreciated!!" "Thanks" "The bus drivers deserve a raise. I've never had such kind service." "The driver on this bus is very pleasant & efficient." "Usually great service!" Catagorized as… allow drinks as is as is bikes bikes bikes complaint--dispatchers complaint--drivers complaint--drivers complaint--drivers complaint--drivers complaint--drivers complaint--drivers complaint--drivers compliment compliment compliment compliment compliment compliment compliment compliment compliment compliment compliment compliment compliment compliment compliment compliment compliment compliment compliment compliment compliment compliment compliment compliment compliment compliment compliment compliment compliment compliment compliment compliment compliment Page A-13 1 of 2 "Ya do real well due to sewer construction. Please keep trying, you are needed here!" "Your bus drivers are amazing!" "Some of the drivers are much more pleasant/courteous than others." "Buses can run Saturday & Sunday. We need the buses." "Keep going 7 days a week." "Cheaper fares to Cuesta!" "Free for students on RTA #12 and #14" "Students should ride free!" "It would be nice if the 15 had more runs, hour to hour and later runs or I'd have to walk 3 miles home!" "Morro Bay Transit doesn't run after 6:02! Boo!" "Some bus drivers are extremely polite & some are very rude(depending on the driver)." "Buses should run more often so I don't have to be here early." "Bus passes are advertised at $44 but I pay $45." "Keep Cambria routes the same, maybe add more time." "Why do they drive to Hearst Castle when there's no need?" "The schedules/information/service from my dirvers have always been excellent. The drivers are always friendly, helful and are very courteous to all. The girls/persons who answer the phone at your office really need to be knowledgable and aware of where and when of bus routes. They could use more training. Also the buses need to have some type of spray for people that stink!" "More stops in Los Osos!!" "Keeping set arrival time is essential." "Please leave on time, not early. I get to the bus stop at 10:44 and the bus is gone when its supposed to leave at :48 after. Please and thank you." "RTA 12X 6:45 arrive at SLO Transit Center on time (According to schedule: 7:38AM or earlier) "Northbound stops in Morro Bay, especially weekends!!!!" "Would like to know what has been done regarding bus driver training/overall safety since the accident in Los Osos last year." "A lot of Cuesta classes start at 8, and we cant use RTA for them now!" "All days of the week connecting travel time with RTA." "Can not get back to Cambria often." "Change it back to the way it was! 1/7/2012!" "Don't fix something that's not broken" "Layover at Morro Bay Park is very annoying - union?" "One more time for 9 south, 9:33. North bound at factory outlets Atascadero "SLO #2 and #3 departures at SLO Transit Center more coordinated with arrival times of RTA #12 "Want to see a direct route from Los Osos to SLO; wish had RTA #14 running during summer session; except, for SLO#2 didn't have a gap." "We get out of class at :50 or :20, so it would be awesome if the bus to/from Morro Bay could come at :30 or :00." I can't read the comment that was written… it is something about timing of buses. "Better shelter at Cuesta, it's always windy and cold standing there." "Double Decker." "Get rid of window covers!" "Los Osos to SLO (no MB)? & back; maybe use smaller bus w/bike rack" "Old buses are much more comfortable!" "Older buses had comfortable seats; Don't like the new buses" "Propane/Hybrid bus for Cambria!" "Put solar panels on the roof" "Carlos and Alan are odd." "I'm only using the MB stop while Los Osos sewer is built. My usual stop would be Santa Ysabel & 15th." "Los Osos detours are not RTA's problem." "My 'normal' stop is closed due to construction." "Tight shifts keep a ship a sail." "Will continue riding bus when drivers license is achieved." compliment compliment drivers extended days extended days fares fares fares frequency, later MBT hours frequency info--driver, compliment more stops on-time on-time on-time routing safety scheduling scheduling scheduling scheduling scheduling scheduling scheduling scheduling scheduling scheduling shelter/stops vehicles vehicles vehicles vehicles vehicles vehicles vehicles Page A-13 2 of 2 RTA Route 12 B&A 6:23 AM On Off 7:33 AM On Off Passengers on at start of run Gov't Center SLO Santa Rosa @ Murray Santa Rosa @ Mstng / Stener Glen CA Men's Colony (On Call) Kansas @ Highway 1 (on call) Cuesta College Morro Bay Park Hand count of transfers from Morro Bay Transit South Bay @ Quintana LOVR @ Ralphs LOVR @ Vons LOVR at Palisades Pine at LOVR Pine at Loma Ramona @ 7th 7th at El Morro 2nd at Santa Maria Santa Ysabel at 7th 11th @ El Moro 11th @ Ramona 11th @ Santa Ysabel (temporary) 10th at LOVR LOVR @ Post Office (across from Ralphs) South Bay at Quintana Morro Bay Park Hand count of transfers from RTA Route 15 Cuesta College Kansas @ Highway 1 (on call) CA Men's Colony (On Call) Santa Rosa at Foothill Santa Rosa at Murray Gov't Center SLO Passengers on at end of run Total Page A-14 RTA Rt 12 On-Time Sched Actual Sched Gov't Center SLO 7:33 Cuesta College 7:46 Morro Bay Park (Arrival) 7:55 Morro Bay Park (Departure) 8:15 LOVR @ Ralphs 6:29 8:29 Pine at LOVR 6:32 8:32 2nd at Santa Maria 6:40 8:40 10th & LOVR 6:43 8:43 Morro Bay Park (Arrival) 6:55 8:55 Morro Bay Park (Departure) 7:00 9:00 Cuesta College 7:11 9:11 Gov't Center SLO 7:25 9:25 Actual Page A-15 RTA Route 14 NB to Cuesta B&A 8:03 AM On Off Passengers on at start of run 8:28 AM On Off 9:03 AM On Off Sched Actual This run operated as needed. Gov't Center SLO Santa Rosa @ Murray Santa Rosa @ Mstng / Stenner Glen CA Men's Colony (On Call) Kansas @ Highway 1 Cuesta College Passengers on at end of run Total RTA 14 12 On-Time Sched Actual Sched Actual Gov't Center SLO (or Stenner Glen) 8:03 8:28 9:03 Cuesta College 8:16 8:38 9:16 RTA Route 14 SB to Gov't Ctr B&A 8:48 AM On Off 0 0 Sched Actual Passengers on at start of run Cuesta College Kansas @ Highway 1 CA Men's Colony (On Call) Santa Rosa at Foothill Santa Rosa at Murray Gov't Center SLO Passengers on at end of run Total RTA Rt 12 On-Time Cuesta College 8:48 Gov't Center SLO 9:00 Page A-16 RTA Route 15 B&A 6:05 AM 8:00 AM 11:00 AM On Off On Off On Off Sched Actual Sched Actual Sched Actual Passengers on at start of run Hearst Castle Visitor Center Hearst Drive at San Simeon Burton at Main Street Ocean at Cayucos Morro Bay Park Hand count of transfers from Morro Bay Transit Hand count of transfers from RTA Route 12 Cayucos at Ash Burton at Main Street Castillo at Otter Hearst Visitor Center Passengers on at end of run Total Morro Bay On-Time Hearst Castle Visitor Center 8:00 11:00 Hearst Drive at San Simeon 6:05 8:05 11:05 Burton at Main Street 6:17 8:17 11:17 Ocean at Cayucos 6:40 8:40 11:40 Morro Bay Park (arrive) 6:55 8:55 11:55 Morro Bay Park (depart) 7:02 10:02 12:02 Cayucos at Ash 7:14 10:14 12:14 Burton at Main Street 7:34 10:34 12:34 Castillo at Otter 7:47 10:47 12:47 Hearst Visitor Center 7:54 10:54 12:54 Page A-17 Appendix A: Total Boardings and Alightings by Stop, RTA Route 12 Average of One Day of Boardings/Alightings, counted Week of April 23-May 2, 2013 Stop Gov't Center SLO Santa Rosa @ Murray Santa Rosa @ Mstng / Stener Glen CA Men's Colony (On Call) Kansas @ Highway 1 (on call) Cuesta College Morro Bay Park South Bay @ Quintana LOVR @ Ralphs LOVR @ Vons LOVR at Palisades Pine at LOVR Pine at Loma Ramona @ 7th 7th at El Morro 2nd at Santa Maria Santa Ysabel at 7th 11th @ Santa Ysabel (temporary) 11th @ El Moro 11th @ Ramona 10th at LOVR LOVR @ Post Office (across from Ralphs) South Bay at Quintana Morro Bay Park Cuesta College Kansas @ Highway 1 (on call) CA Men's Colony (On Call) Santa Rosa at Foothill Santa Rosa at Murray Gov't Center SLO Total TOTAL Off On 258 20 35 1 0 36 31 2 11 0 0 11 8 0 4 16 3 3 7 4 31 9 1 94 187 14 0 3 0 0 789 0 2 4 1 4 177 82 1 30 28 1 19 5 5 5 8 4 1 12 1 16 1 0 44 38 0 2 70 0 239 800 Total 258 22 39 2 4 213 113 3 41 28 1 30 13 5 9 24 7 4 19 5 47 10 1 138 225 14 2 73 0 239 1,589 Page A-18 Appendix A: Total Boardings and Alightings by Stop, RTA Route 14 Daily Boardings/Alightings, April-May, 2013 TOTAL Off RTA Route 14 NB to Cuesta B&A Stop On Gov't Center SLO Santa Rosa @ Murray Santa Rosa @ Mstng / Stenner Glen CA Men's Colony (On Call) Kansas @ Highway 1 Cuesta College Achievement House 34 0 52 0 0 3 0 89 Total 1 0 0 63 16 80 TOTAL Off RTA Route 14 SB to Gov't Ctr B&A Stop 0 On Cuesta College Kansas @ Highway 1 CA Men's Colony (On Call) Santa Rosa at Foothill Santa Rosa at Murray Gov't Center SLO 7 0 2 0 0 0 0 0 0 3 2 4 Total 9 9 Total 34 0 53 0 0 66 16 169 Total 7 0 2 3 2 4 18 Page A-19 Appendix A: Total Boardings and Alightings by Stop, RTA Route 15 Daily Boardings/Alightings April 23, 2013 Stop TOTAL Off On Hearst Castle Visitor Center Sebastian's Café (SB) Hearst Drive at San Simeon Moonstone @ San Simeon Pines Lodge Moonstone Beach Drive 1 Moonstone Beach Drive 2 Moonstone Beach Drive 3 Moonstone at Windsor Main (Cambria) Main at Vets Hall Main Main @ Bluebird Inn Burton at Main Street Burton at Cambria Pines Lodge (across) Burton at Burton Circle Burton at Ardath Ardath at Highway 1 Ocean at Cayucos Pier Ocean & 3rd Ocean and 9th South Ocean at Old Creek Highway 1 at San Jacinto Morro Bay Park South Ocean at Old Creek Ocean at 8th Ocean at 4th Cayucos at Ash Ardath at Highway 1 Burton at Ardath Burton at Burton Circle Burton at Cambria Pines Lodge Burton at Main Street Main @ Bluebird Inn Main Main at Vets Hall Main Moonstone at Windsor Moonstone Beach Drive 3 Moonstone Beach Drive 2 Moonstone Beach Drive 1 Castillo at Otter Sebastian's Café (SB) Hearst Visitor Center 1 0 3 0 0 0 0 0 1 1 1 2 23 1 0 0 1 2 8 0 1 1 33 0 0 0 5 1 0 0 0 12 0 0 2 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 2 0 1 1 0 0 1 0 3 3 0 1 2 33 2 3 3 2 3 0 4 1 12 1 2 0 1 0 1 0 0 4 0 4 Total 99 90 Total 1 0 3 0 0 0 0 0 1 3 1 3 24 1 0 1 1 5 11 0 2 3 66 2 3 3 7 4 0 4 1 24 1 2 2 1 0 1 0 0 4 0 4 189 Page A-20 APPENDIX B Morro Bay Transit Survey Instruments and Complete Tallies of Survey Results and Lists of Comments Onboard Passenger Opinion Forms This appendix includes onboard opinion survey forms (in English and in Spanish) for: - Morro Bay Transit Onboard Opinion Responses Also included in this Appendix are summaries of complete survey results, including the following: Short Answer Responses for: Questions 2 and 6; 4 and 9; and 21 Boarding and Alighting Forms This appendix includes examples of boarding and alighting forms and on-time performance forms for the following survey efforts: − − Boarding/Alighting Morro Bay Transit On-time Morro Bay Transit Responses Detailed Responses of boarding and alighting by stop for: − Morro Bay Transit Morro Bay Transit Survey Form Morro Bay Transit is conducting a survey that will be used evaluate and to help improve transit services. You can help us by answering the questions below and returning the form to the surveyor as you leave the bus. All responses are confidential. Thank you! 1. What time did you board this bus? _____________ AM PM 2. Where did you get on this bus? Name of bus stop:____________________________ Street: _____________________________________ Cross street: ________________________________ 3. Where did you just come from? School/College Work Shopping Medical/Dental Recreation/Social Home (if home, also Personal Business mark where you went) Other___________________________________ 4. What is the location of where you just came from? Major cross streets:___________and______________ Description (such as Morro Bay Park):______________ 5. How did you get to this bus? Transferred from RTA (please list Route # ____) Walked Bicycled Drove alone Was dropped off Other (explain) ___________________________ 6. Where will you get off this bus? Name of bus stop:____________________________ Street: _____________________________________ Cross street: ________________________________ 7. After you get off this bus, how will you complete your trip? Transfer to RTA (please list Route # ____) Walk Bicycle Drive alone Ride with someone Other (explain) ___________________________ 8. Where are you going now? School/College Work Home Shopping Medical/Dental Recreation/Social Personal Business Other___________________________________ 9. What is the location of where you are going now? Major cross streets:___________and_____________ Description (such as Spencers): _________________ 10. How often do you ride the bus? Daily 1-4 days/month 2-4 days/week Less than one day/month 1 day/week First Time 11. Do you use other area transit services? If so, which ones? RTA Route ____ Runabout Other (please list) ______________________ 12. Was there a vehicle that you could have used for this trip instead of the bus? Yes No 13. How would you make this trip if MBT was not available? Ride with someone Drive my car Taxi Walk Bike Wouldn’t make trip Other _______________________ 14. Do you have a driver’s license? Yes No 15. Do you require the wheelchair lift to board or exit the bus? Yes No 16. What is your age? 12 or younger 13 - 18 19 - 24 25 - 61 62 - 74 75 or older 17. Are you a college student? Yes No 18. Please indicate your opinion of the Morro Bay Transit service from 1 to 5 using the list below (please circle your answer or leave blank if you have no opinion): Poor Excellent a. Service frequency 1 2 3 4 5 b. On time performance 1 2 3 4 5 c. Fares 1 2 3 4 5 d. Comfort of ride 1 2 3 4 5 e. Driver Courtesy 1 2 3 4 5 f. Start time of service 1 2 3 4 5 g. End time of service 1 2 3 4 5 h. System safety 1 2 3 4 5 i. Convenience of bus stops 1 2 3 4 5 j. Convenience of transfers 1 2 3 4 5 k. Bus cleanliness 1 2 3 4 5 l. Bus stops and shelters 1 2 3 4 5 19. How do you rate MBT services overall? Poor Fair Good Excellent 20. What service or customer improvements would you like to see? Buses more often – if so, when?________________________________________________________ New or extended service area – if so, where?_______________________________________________________ Earlier Weekday Service Later Weekday Service Saturday Service Sunday Service Other (please specify) ____________________________________________________________ 21. Other Comments: _______________________________________________________________________________ _____________________________________________________________________________________________ Thank you for helping us to improve MBT service by participating in this survey! Page B-1 Encuesta de transito de Morro Bay Transit Morro Bay Transit está conduciendo una encuesta que se usara para evaluar y ayudar a mejorar los servicios de tránsito. Usted puede ayudar contestando las siguientes preguntas abajo y devolviéndolo al encuestador al bajar el bus. Todas las respuestas serán confidenciales. ¡Gracias! 1. Que hora abordo este bus? ______ AM PM 2. De donde abordo este bus? Nombre de parada de bus:_______________________ Calle: _____________________________________ Intersección de calle:___________________________ 3. De donde viene? Escuela/Universidad Trabajo De compras Medico/Dentista Recreación/Social Personal Casa (si de casa, marque donde fue) Otro___________________________________ 4. ¿Cuál es la localización de donde viene ahora? Intersección de calle principal _______y____________ Descripción (como Morro Bay Park):______________ 5. Como llego a este bus? Trasbordo de RTA (Ruta # ____) A pie Bicicleta Conduciendo Aventón Otro (explique) ___________________________ 6. Donde bajara de este bus? Nombre de parada de bus:_______________________ Calle: _____________________________________ Intersección de calle: ___________________________ 7. ¿Cuándo baje de este bus, como completara su viaje? Trasbordo de RTA (Ruta # ____) A pie Bicicleta Conduciendo Aventón Otro (explique) ______________ 8. Donde se dirige ahora? Escuela/Universidad Trabajo Casa De compras Medico/Dentista Recreación/Social Personal Other___________________________________ 9. ¿Cuál es la localización de donde se dirige? Intersección de calle principal: _______y____________ Descripción (como Spencers): _________________ 10. Con que frecuencia toma el bus? Diario 1-4 días/mes 2-4 días/semana Menos de un día/mes 1 día/semana Primera ves 11. ¿Usa usted otros servicios de transito del área? ¿Si es así, cuáles? RTA Ruta ____ Runabout Otro (explique) ______________________ 12. ¿Podía haber usado otro vehículo en ves del bus para este viaje? Sí No 13. ¿Cómo haría este viaje si MBT no estuviera disponible? Aventón Vehículo propio Taxi A pie Bicicleta No haría el viaje Otro _______________________ 14. ¿Tiene licencia de conducir? Sí No 15. Requiere usted de un ascensor de silla de ruedas para abordare y bajar del bus? Si No 16. Cual es su edad? 12 o menor 13 - 18 19 - 24 25 - 61 62 - 74 75 o mayor 17. ¿Es estudiante de universidad? Sí No 18. Por favor indique su opinión de los servicios de transito de Morro Bay Transit usando la lista abajo de 1 a 5 (Por favor circule su respuesta o deje en blanco si no tiene respuesta): a. Frecuencia de servicio b. Puntualidad c. Tarifas d. Confortabilidad e. Cortesía de conductor f. Hora que empieza el servicio g. Hora que termina el servicio h. Seguridad de sistema i. Conveniencia de paradas de bus j. Conveniencia de trasbordo k. Limpieza de bus l. Paradas de bus y casetas Pobre Excelente 1 1 1 1 1 1 1 1 1 1 1 1 3 3 3 3 3 3 3 3 3 3 3 3 2 2 2 2 2 2 2 2 2 2 2 2 4 4 4 4 4 4 4 4 4 4 4 4 5 5 5 5 5 5 5 5 5 5 5 5 19. En general cómo calificaría los servicios de MBT? Pobre Razonable Buenos Excelente 20. ¿Qué servicio o mejoramiento le gustaría ver? Buses con más frecuencia – si es así, ¿cada cuándo?_______________________________________________ Servicios en áreas nuevas o servicios ampliados – si es así, ¿dónde?___________________________________ Servicios más tempranos entre semana Servicios más tarde entre semana Servicios los sábados Servicios los domingos Otro (especifique) _______________________________________________ 21. Otros comentarios: ______________________________________________________________________________ _____________________________________________________________________________________________ ¡Gracias por ayudarnos a mejorar los servicios de MBT participando en esta encuesta! Page B-2 2. Where did you get on this bus? Place Alberson's Albertson's Albertson's Beachcomber & Java St Community Center Community Center Main & Bonita Main & Bonita Main & Elena Main & Mindoro Main & Panay Main & San Jacinto Main & Sequoia Main & Sequoia Main & Tahiti Main & Tahiti Main & Tahiti Main & Tahiti Mindoro Stairs Morro Bay Park Morro Bay Park Sandalwood & San Jacinto Spencer's Market Spencer's Market Spencer's Market TABLE B1: MBT Boarding and Alighting from Onboard Survey Forms Street Beachcomber Ave Main St Main St Main St Main St Main St San Jacinto St Main St Main St Main St Tahiti St Tahiti St Tahiti St Mindoro St Sandalwood Ave Main St Main St Main St Anchor St Q2: Where did you get on this bus? Passengers Boarded At… Main & Tahiti Alberson's Spencer's Market Community Center Main & Bonita Main & Sequoia Morro Bay Park Beachcomber & Java St Main & Elena Main & Mindoro Main & Panay Main & San Jacinto Mindoro Stairs Sandalwood & San Jacinto Total # Responses 4 3 3 2 2 2 2 1 1 1 1 1 1 1 25 Q6: Where will you get off this bus? Passengers Alighted at… Albertson's Community Center Cookie Crock Main & Mindoro Morro Bay Park Wee Shack Bonita Street Greenwood Avenue Quintana Street Ridgeway St & Kern Ave Sequoia Street Total # Responses 1 1 1 1 10 1 1 1 1 1 1 20 Page B-3 TABLE B2: MBT Q4 and Q9. Location Survey Respondents Came From/Are Going To Location Spencers Q4. Respondents stated they came from… Street Cross Street Harbor Street Hemlock San Joaquin St Island St Coral Ave Main St Bonita St Main St Estero St Main St Rennell St Main St Tahiti St Morro Bay Blvd Shasta Ave Quintana Blvd Main St San Jacinto St Elm St Sandalwood Ave Damar St South Bay Blvd Teresa Dr Total Description Albertsons Community Center Cuesta College Morro Bay Park Rite Aid Spencers Market Taco Bell Total Total 1 1 1 1 1 1 3 1 2 1 1 1 15 Q9. Respondents stated are going to… Street Cross Street Hwy 1 Education Way Main St Main St Bonita Street Kennedy Way LOVR Main St Main St Main St Ridgeway St Sequoia Estero St Atascadero Reno Court 10th Dune St Highway 41 Mindoro St Kern Ave Alder Ave Total 1 1 2 3 1 1 1 1 1 1 1 1 1 1 1 18 Page B-4 Q21. Additional Comments "I am thankful for this service as it is!" "Morro Bay transit is a great bus service." "Perfect for me, stops in front of home & work." "Very good service" "Very Satisfied" "Great Drivers" "LeRoy and Camille rock!" "LeRoy and Camille rock!" "Love the drivers!" "Extremely Convenient!" "I want full time Dial-A-Ride back. It helps!" "Farmers Market service on Saturdays. Church service on Sundays." "Weekend Service - Otherwise we're stranded without a car. Mine broke & I haven't been able to afford repairing it." "All children (12 & under) should ride for free. It's economically taxing when you have to ride the bus." "I work Saturday nights. I don't see why it would be out of the way for RTA #15 to take one minute out of their route to drop me off on Main and San Jacinto." Page B-5 Morro Bay B&A 6:25 AM On Off 7:25 AM On Off Passengers on at start of run 1. Main at Bonita 2. Main at Spencer's Market 3. Main at Sequoia 4. Main at Jamaica 5. Main at Tahiti 6. Beachcomber at Mindoro 7. Sandalwood at San Jacinto 8. Atascadero at 200 Block (Teen Center; HS) 9. Atascadero at Morro Dunes 10. Atascadero at 300 Block (Motel 6) 11. Quintana at Cookie Crock 12. Quintana at Albertson's Page B-6 Morro Bay B&A 6:25 AM 7:25 AM On Off On Off Sched Actual Sched Actual Passengers on at start of run 13. City Park at Harbor (RTA stop) Hand count of transfers from RTA Route 12 Hand count of transfers from RTA Route 15 14. Piney Way at Anchor 15. Market at Morro Bay Blvd. 16. Community Center/Senior Center 17. Main at Errol 1. Main at Bonita Passengers on at end of run Total Morro Bay On-Time 1. Main at Bonita 2. Main at Spencer's Market 0:30 0:30 0:40 0:40 0:45 0:45 0:00 0:00 0:20 0:20 3. Main at Sequoia 4. Main at Jamaica 5. Main at Tahiti 6. Beachcomber at Mindoro 7. Sandalwood at San Jacinto 8. Atascadero at 200 Block (Teen Center; HS) 9. Atascadero at Morro Dunes 10. Atascadero at 300 Block (Motel 6) 11. Quintana at Cookie Crock 12. Quintana at Albertson's 13. City Park at Harbor 14. Piney Way at Anchor 15. Market at Morro Bay Blvd. 16. Community Center/Senior Center 17. Main at Errol 1. Main at Bonita Page B-7 Appendix B: Total Boardings and Alightings by Stop, Morro Bay Transit Daily Boardings/Alightings April 23, 2013 Stop 1. Main at Bonita Mimosa St at Hill St Main at Las Vegas (Flag Stop) 2. Main at Spencer's Market Elena at Elm (Flag Stop) Greenwood at Elena (Flag Stop) Greenwood at San Jacinto 3. Main at Sequoia 4. Main at Jamaica Main & Mindoro Main & Panay 5. Main at Tahiti 6. Beachcomber at Mindoro Beachcomber at Java (Flag Stop) Main & Mindoro Main & Piney Sandalwood & Damar 7. Sandalwood at San Jacinto Greenwood at San Jacinto Elm & San Jacinto 8. Atascadero at 200 Block (Teen Center; HS) Main at Atascadero Rd (Flag Stop) 9. Atascadero at Morro Dunes 41 at Main (Flag Stop) 10. Atascadero at 300 Block (Motel 6) 11. Quintana at Cookie Crock Quintana at Main 12. Quintana at Albertson's Achievement House 13. City Park at Harbor (RTA stop) Ridgeway at Kern (Dial‐A‐Ride) Pacific St & Kings Ave No Stop Location Information 14. Piney Way at Anchor Anchor & Main 15. Market at Morro Bay Blvd. 16. Community Center/Senior Center Harbor Wy Harbor Wy & Napa Mimosa & Hill St (Dial‐A‐Ride) Main & Las Vegas 17. Main at Errol Mimosa & Hill St (Dial‐A‐Ride) Main & 41 (Dial‐A‐Ride) 1. Main at Bonita Total TOTAL Off On 1 1 1 4 3 2 0 6 0 0 1 2 1 1 1 1 0 1 0 1 1 0 0 1 0 1 0 7 0 3 0 0 1 0 2 0 8 1 2 2 2 0 0 0 1 59 0 0 0 4 0 1 3 2 0 1 1 2 0 0 0 0 1 1 4 0 1 1 0 0 0 12 2 9 1 8 1 2 0 1 0 0 1 0 0 0 0 1 1 1 3 65 Total 1 1 1 8 3 3 3 8 0 1 2 4 1 1 1 1 1 2 4 1 2 1 0 1 0 13 2 16 1 11 1 2 1 1 2 0 9 1 2 2 2 1 1 1 4 124 Page B-8 APPENDIX C Morro Bay Trolley Survey Instruments and Complete Tallies of Survey Results and Lists of Comments Onboard Passenger Opinion Forms This appendix includes onboard opinion survey form for: - Morro Bay Trolleys Onboard Opinion Responses Also included in this Appendix are summaries of complete survey results, including the following: Short Answer Responses for: Questions 3, 6, and 13 Boarding and Alighting Forms This appendix includes examples of boarding and alighting forms for the following survey efforts: − − − Boarding/Alighting Morro Bay Trolley, North Route Boarding/Alighting Morro Bay Trolley, Downtown Route Boarding/Alighting Morro Bay Trolley, Waterfront Route Responses Detailed Responses of boarding and alighting by stop for: − Morro Bay Trolleys Morro Bay Trolley Survey Form Morro Bay Transit is conducting a survey that will be used evaluate and to help improve Trolley services. You can help us by answering the questions below and returning the form to the surveyor as you leave the trolley. All responses are confidential. Thank you! 1. Which Trolley Route are you on? Waterfront Downtown North Morro Bay 2. What time did you board this trolley? _____________ AM PM 3. Where did you get on this trolley? Name of trolley stop:____________________________ Street: _____________________________________ Cross street: ________________________________ 4. How did you get to this trolley? Transferred from another service (check which one) Morro Bay Transit Waterfront Trolley Downtown Trolley North Morro Bay Trolley RTA (please list Route # ____) Walked Bicycled Drove alone Was dropped off Other (explain) ___________________________ 5. What was the main purpose of your trip today? Recreation/Social Personal Business Shopping Work Restaurant/Bar Sightseeing Home/Lodging (if so, also mark where you went) Other___________________________________ 6. Where will you get off this trolley? Name of trolley stop:____________________________ Street: _____________________________________ Cross street: ________________________________ 7. After you get off this trolley, how will you complete your trip? Transfer to another service (check which one) Morro Bay Transit Waterfront Trolley Downtown Trolley North Morro Bay Trolley RTA (please list Route # ____) Walk Bicycle Drive alone Ride with someone Other (explain) ___________________________ 8. How often do you ride the trolley? 1-4 days/month 2-4 days/week 1 day/week First Time Just for short visit to Morro Bay 9. Do you use other area transit services? If so, which ones? (check all that apply) Waterfront Trolley Downtown Trolley North Morro Bay Trolley Morro Bay Transit 10. 11. 12. 13. 14. 15. 16. 17. 18. RTA Route # ______ Other (please list) __________________________ What is your primary reason for taking the trolley? Avoid traffic Save money on driving Avoid driving Save money/time on parking No car available I care about the environment It is more convenient Don’t have a driver’s license Other (explain) ___________________________ Are you a resident of Morro Bay or the surrounding area? Yes, full-time Yes, part-time Not a resident If you are a resident, what best describes your current work situation? Seasonal/Full time Seasonal/Part time Year round/Full time Year Round/Part time Retired What is the zip code of your residence?__ __ __ __ __ Do you require the wheelchair lift to board or exit the trolley? Yes No What best describes your annual household income? Less than $20,000 $20,000 to $50,000 $50,000 to $100,000 Greater than $100,000 What is your age? 12 or younger 13 - 18 19 - 24 25 - 61 62 - 74 75 or older Are you a college student? Yes No Please indicate your opinion of the Morro Bay Trolley service from 1 to 5 using the list below (please circle your answer or leave blank if you have no opinion): Poor Excellent a. Service frequency 1 2 3 4 5 b. Fares 1 2 3 4 5 c. Comfort of ride 1 2 3 4 5 d. Driver Courtesy 1 2 3 4 5 e. Start time of service 1 2 3 4 5 f. End time of service 1 2 3 4 5 g. System safety 1 2 3 4 5 h. Convenience of trolley stops 1 2 3 4 5 i. Convenience of transfers 1 2 3 4 5 j. Trolley cleanliness 1 2 3 4 5 k. Trolley stops and shelters 1 2 3 4 5 l. Overall services 1 2 3 4 5 Do you have any suggestions for improving the trolley service? (extended hours, area served, vehicles, stops, etc) ____________________________________________________________________________________________ Other Comments: _______________________________________________________________________________ Thank you for helping us to improve Morro Bay Trolley Service by participating in this survey! Page C-1 Morro Bay Trolley Responses Q3: Where did you board the trolley Stop Street Dorn's Morro Dunes Embarcadero Morro Bay Morro Bay Park State Campground Chessboard Embarcadero Morro Bay Morro Bay State Park Strand Atascadero City Park Embarcadero Market Morro Morro Rock Water front Water front Market Atascadero Cross Street Morro Bay Blvd. Harbor Street Embarcadero Front Street Harbor Main State Park Atascadero Pacific Atascadero Road Embarcadero Marina Atascadero Main Pacific Front Street Number 18 9 6 6 3 3 2 2 2 2 2 2 1 1 1 1 1 1 1 1 1 1 1 Page C-2 Morro Bay Trolley Q6: Where will you get off this trolley? Place Street Cross Street Dorn's Campground Embarcadero Morro Bay Downtown Morro Bay Dunes Yerba Buena City Park Dockside II Embarcadero Embarcadero Morro Bay Park Morro Rock North Main North Trolley State Park Teen Center Main Street Embarcadero Chessboard Harbor Total Responses 18 9 6 5 4 4 4 1 1 1 1 1 1 1 1 1 1 Page C-3 Q13: What is your Zip Code # of Responses State 1 85348 AZ 1 86429 AZ 1 94010 CA 1 94087 CA 1 93942 CA 1 95814 CA 1 93304 CA 1 93306 CA 1 93307 CA 5 93308 CA 2 93309 CA 3 93312 CA 1 93313 CA 1 93314 CA 1 93611 CA 1 93221 CA 1 93223 CA 1 93727 CA 1 93245 CA 1 93257 CA 3 93261 CA 1 93277 CA 2 93291 CA 2 93215 CA 1 91342 CA 1 91941 CA 1 91402 CA 1 90731 CA 1 91411 CA 1 92880 CA 1 92880 CA 1 92331 CA 1 92373 CA 1 93402 CA 1 93449 CA 2 93405 CA 1 93442 CA 1 95521 CA 3 92064 CA 1 92122 CA 1 92131 CA 2 91387 CA 1 93286 CA 1 90118 1 93233 City Salome Bullhead City Burlingame Sunnyvale Monterey Sacramento Bakersfield Bakersfield Bakersfield Bakersfield Bakersfield Bakersfield Bakersfield Bakersfield Clovis Exeter Farmersville Fresno Lemore Porterville Richgrove Visalia Visalia Delano Kagel Canyon La Mesa Panorama City San Pedro Van Nuys Corona Corona Fontana Redlands Los Osos Pismo Beach San Luis Obispo San Luis Obispo Arcata Poway San Diego San Diego Canyon Country Woodlake Region Bay Area Bay Area Central Coast Central Valley Central Valley (south) Central Valley (south) Central Valley (south) Central Valley (south) Central Valley (south) Central Valley (south) Central Valley (south) Central Valley (south) Central Valley (south) Central Valley (south) Central Valley (south) Central Valley (south) Central Valley (south) Central Valley (south) Central Valley (south) Central Valley (south) Central Valley (south) LA LA LA LA LA LA LA (east of) LA (east of) LA (east of) LA (east of) Local Local Local Local North Coast San Diego San Diego San Diego Santa Clarita (No LA) South Sierra Foothills Page C-4 North Morro Bay Trolley B&A Scheduled Start Time of Run 11:00 AM Actual Departure Time (Main at Bonita) On Off Passengers on at start of run 1. Main at Bonita 2. Main at Elena 3. Main at Jamaica 4. Morro Strand SP Campground 5. Hwy 1 at San Jancinto 6. Atascadero at 200 Block (north side) 7. Atascadero at Morro Dunes 8. Atascadero at 200 Block (south side) 9. Market at Morro Bay Blvd Hand count of transfers from Waterfront Trolley Hand count of transfers from Downtown Trolley Page C-5 1 of 2 pages Scheduled Start Time of Run 11:00 AM Actual Departure Time (Main at Bonita) On Off 10. City Park at Harbor Hand count of transfers from Downtown Trolley Hand count of transfers from RTA 12 11. Main at Errol 1. Main at Bonita Passengers on at end of run Total Page C-5 2 of 2 pages Downtown Trolley B&A Scheduled Start Time of Run 11:00 AM Actual Departure Time (Shasta at Kennedy Way) 11:04 AM On Off Passengers on at start of run 1. Shasta at Kennedy Way 2. City Park at Harbor Hand count of transfers from North Bay Trolley Hand count of transfers from RTA 12 3. Morro Bay Blvd at Napa 4. Morro Bay Blvd at Monterey 5. Morro Bay SP Campground 5 6. Main at Pacific 7. Market at Morro Bay Blvd 5 Hand count of transfers from Waterfront Trolley Hand count of transfers from North Morro Bay Trolley 8. Morro Bay Blvd at Main 9. Morro Bay Blvd at Napa 1. Shasta at Kennedy Way Passengers on at end of run Total Page C-6 1 of 2 pages Scheduled Start Time of Run 11:00 AM Actual Departure Time (Shasta at Kennedy Way) 11:04 AM On Start Times (Friday) Off 11:04 11:32 zero 12:02 zero 12:25 zero ten min break at Dorns Switched to bus 4 (North Route) Start Times (Saturday) Driver took lunch Did not take full loop; skipped stops, cut short Driver always hit stops 5 & 7, sometimes skipped town 12-1 PM zero 1:56 2:23 3:00 3:30 4:00 4:30 5:00 5:27 5:48 6:12 Page C-6 2 of 2 pages Waterfront Trolley B&A Scheduled Start Time of Run 11:00 AM Actual Departure Time (Embarcadero at Front) On Off Passengers on at start of run 1. Embarcadero at Front 2. Morro Rock 3. Embarcadero at Coleman Beach 4. Embarcadero at Beach 5. Embarcadero at Harbor 6. Embarcadero at Pacific 7. Embarcadero at Marina 8. Tidelands Park 9. Embarcadero at Driftwood 10. Embarcadero at Giant Chessboard 11. Market at Morro Bay Blvd Page C-7 1 of 2 pages Scheduled Start Time of Run 11:00 AM Actual Departure Time (Embarcadero at Front) On Off Hand count of transfers from North Morro Bay Trolley Hand count of transfers from Downtown Trolley 1. Embarcadero at Front Passengers on at end of run Total Page C-7 2 of 2 pages North Trolley Boardings and Alightings by Stop Stop Main at Bonita Main at Elena Main at Jamaica Morro Strand SP Campground Hwy 1 at San Jancinto Atascadero at 200 Block (north side) Main & Dune (Days Inn) Atascadero at Morro Dunes Atascadero at 200 Block (south side) Market at Morro Bay Blvd Morro Bay Blvd City Park at Harbor Main at Errol Total On Off 9 2 0 42 2 0 0 4 0 37 0 0 0 96 1 0 5 24 0 3 6 6 2 50 2 5 2 106 Total 10 2 5 66 2 3 6 10 2 87 2 5 2 202 Source: LSC Transportation Consultants, Inc. Surveys conducted July 12 and 13, 2013. Page C-8 Downtown Trolley Boardings and Alightings by Stop Stop Shasta at Kennedy Way Market at Morro Bay City Park at Harbor Homes near golf course Morro Bay SP Campground Near Estuary Main at Marina Market at Morro Bay Blvd Farmer's Market Morro Bay Blvd at Main Total On 4 0 7 0 29 2 0 83 6 1 132 Off 2 4 2 6 77 0 2 51 0 0 144 Total 6 4 9 6 106 2 2 134 6 1 276 Source: LSC Transportation Consultants, Inc. Surveys conducted July 12 and 13, 2013. Page C-9 Waterfront Trolley Boardings and Alightings by Stop Stop Embarcadero at Front Morro Rock Embarcadero at Coleman Beach Embarcadero at Beach Giovanni's Embarcadero at Harbor Market Embarcadero at Pacific Embarcadero at Marina Tidelands Park China Buffet Embarcadero at Driftwood Embarcadero at Giant Chessboard Market at Morro Bay Blvd Total On 22 15 4 3 7 0 23 0 34 2 7 0 0 0 9 25 151 Off 46 5 0 9 13 4 10 3 2 0 8 3 14 0 6 28 151 Total 68 20 4 12 20 4 33 3 36 2 15 3 14 0 15 53 302 Source: LSC Transportation Consultants, Inc. Surveys conducted July 12 and 13, 2013. Page C-10 APPENDIX D Sample Transfer Survey Forms This appendix includes examples of the transfer forms used to count transfers at the SLO Transit and RTA Transit stops located at Osos Street and Palm Street in downtown San Luis Obispo. Transfers to SLO Transit Surveyor Name: ____________________________ Date: _______________ Scheduled Buses Arrival Departure Transferring Time Time To :00 :05 SLO 2 :05 :10 SLO 4 :09 :15 SLO 1 :15 :15 SLO 6b :17 :20 SLO 5 :17 :25 SLO 3 :20 :25 SLO 2 :35 :40 SLO 4 :37 :45 SLO 3 :40 :45 SLO 2 :45 :45 SLO 6b :47 :47 SLO 1 :47 :50 SLO 5 :57 :05 SLO 3 Start Time _______ am/pm Transferring From… RTA 12 RTA 14 Start Time _______ am/pm Transferring From… RTA 12 RTA 14 Page D-1 Transfers to RTA 12 and 14 7:00 AM with Express Bus 7:03 7:33 7:33 7:33 7:42 7:22 7:25 7:28 -- RTA 14 X RTA 10 RTA 12 RTA 9 RTA 14 Departure Transferring Time To 7:00 Arrival Time Start Time: 7:00 AM Start Time: 7:00 AM SLO 1 SLO 2 SLO 3 SLO 4 Surveyor Name: ____________________________ Date: _______________ Page D-2 SLO 5 SLO 6a SLO 6b Transferring From… RTA 9 RTA 10 RTA 12 RTA 14 Page D-3 :33 :33 :33 :22 :25 :28 RTA 10 RTA 12 RTA 9 RTA 14 SLO 1 :33 :33 :33 :22 :25 :28 RTA 10 RTA 12 RTA 9 RTA 14 SLO 1 :33 :33 :33 :25 :28 :03 RTA 10 RTA 12 RTA 9 RTA 14 Scheduled Buses Departure Transferring Time To :22 :00 Arrival Time SLO 1 Start Time __________________ am/pm :03 Scheduled Buses Departure Transferring Time To :00 Arrival Time Start Time __________________ am/pm :03 Scheduled Buses Departure Transferring Time To :00 Arrival Time Start Time __________________ am/pm SLO 2 SLO 2 SLO 2 SLO 3 SLO 3 SLO 3 SLO 4 SLO 4 SLO 4 Surveyor Name: ____________________________ Date: _______________ Transfers to RTA 12 and 14 SLO 6a SLO 6b SLO 6a SLO 6b SLO 5 SLO 6a SLO 6b Transferring From… SLO 5 Transferring From… SLO 5 Transferring From… RTA 9 RTA 9 RTA 9 RTA 10 RTA 10 RTA 10 RTA 12 RTA 12 RTA 12 RTA 14 RTA 14 RTA 14 APPENDIX E Presentation Materials for Cuesta College Intercept Surveys This appendix includes a list of materials that were on display for intercept surveys on the Cuesta College campus, as well as sample comment cards (in English and Spanish). Survey Materials Materials included the following: Posters: − Announcement Poster with a statement on the purpose of the outreach (see attached). − A map of the Morro Bay Transit fixed route (see attached) − A map of the North Coast Fixed Route services (see attached) Comment Cards: − In English and Spanish Riders Guides: − RTA Route 12, 14 and 15 Riders Guide − Morro Bay Transit Riders Guide Free Passes (for passers-by who completed comment cards) − RTA day passes − Morro Bay Transit day passes Comment Card Responses TRANSIT INFORMATION and FEEDBACK RTA and MORRO BAY TRANSIT TELL US WHAT YOU THINK!! Do you use RTA and/or Morro Bay Transit Services? If you do, how would you improve them? If you don’t, do you wish you could? What would it take for you to be able to use transit? Come on over and check out your local and regional transit. Fill out a comment card. Your input is important to us! Page E-1 Page E-2 Page E-3 RTA and Morro Bay Transit want to know about your use of or interest in transit services. If you’re interested in transit, we would like your opinion about services. (Mark answers as appropriate) Have you used transit services in the area? Yes No If yes, which services? (check all that apply) RTA Route 12 RTA Route 14 RTA Route 15 Morro Bay Transit Other (please list) _____________________________ What service improvements would you like to see? ________________________________________________________________________________ ________________________________________________________________________________ ________________________________________________________________________________ If you don’t use transit, why not? (check main reason) Prefer to drive Times don’t work Bus takes too long Doesn’t serve where I go (list location ______________________) Other reason (please list ) ___________________________________________________ Would you like be able to use transit? Yes No If yes, what changes could make this happen? ________________________________________________________________________________ Please WRITE any additional COMMENTS you have regarding the alternatives on the BACK of this card, and return it to the envelope marked “comments” on the table. If you want more info, feel free to write your name and contact information on the back. Thank you for your input! RTA and Morro Bay Transit want to know about your use of or interest in transit services. If you’re interested in transit, we would like your opinion about services. (Mark answers as appropriate) Have you used transit services in the area? Yes No If yes, which services? (check all that apply) RTA Route 12 RTA Route 14 RTA Route 15 Morro Bay Transit Other (please list) _____________________________ What service improvements would you like to see? ________________________________________________________________________________ ________________________________________________________________________________ ________________________________________________________________________________ If you don’t use transit, why not? (check main reason) Prefer to drive Times don’t work Bus takes too long Doesn’t serve where I go (list location ______________________) Other reason (please list ) ___________________________________________________ Would you like be able to use transit? Yes No If yes, what changes could make this happen? ________________________________________________________________________________ Please WRITE any additional COMMENTS you have regarding the alternatives on the BACK of this card, and return it to the envelope marked “comments” on the table. If you want more info, feel free to write your name and contact information on the back. Thank you for your input! Page E-4 Cuesta College Intercept Survey Responses Improvements passengers would like to see: 3 was old bus; 6B was really nice. More bike storage on buses would be great. All is well Better schedules online & times for every stop. Buses more often Extended bus hours in the evening and on weekends Extended hours on weekend Free food, jk. Amazing. 24 hr service if possible. I am quite satisfied. I miss the stop at Cal Poly to and from Cuesta (direct) I want a service in Callbero any ways cuz I walk in Pine almost 40 min. I would love for an online driver schedule list so that I don't have to see my ex-boyfriend I'd love increased service between SLO and Cuesta It works really well for me. Little too expensive More buses and more pick up times. If it became more efficinet with time and more routes, people would drive less. People I know would love to ride the bus but need a better system in place. More frequency of busses arriving at stops More pick ups and drop offs in Cayucos. More San Luis to Los Osos strait trip via LOVR More Saturday service between SLO and Morro Bay More stops and smaller fees More stops, more bus stations (centers) Nicer drivers, better control over passengers (12, 14); making sure disabled get on first and get seats. No improvements necessary No, working well for me. None None--the systems in place fit my needs perfectly. Punchcard. I use the bus, but only 3 times/week (not enough for a monthly bus pass cost). Punchcard would be easier & I would probably use bus more. Reinstate route that goes to Madona Plaza for RTA Serving more areas in Nipomo. Only serving 1/2 of Nipomo--missing lots of people. Times work well. Slightly wider seats and to wait longer at bus stops There should be an 11:33 or 12:33 pick up from Cuesta They are great. They could be on time more. They are often late. Transfer services: Hour long waits if exact transfer missed. Cost--no $ transfer, 2 separate charges. Pass for both City and RTA? USB port to charge my cell phone. More travel on Sunday. Better bus passes (like the "LA tap card") Works well for me. Works well for me. MAYBE longer hours Works well. Allmost ran out of gas. Transit saves $. Bus by HS to work--always miss connection. Would like to use (if/but…) I used 3 years ago and would like to try again. Was only 2x/day then. Don’t know exact locations I have to be somewhere at a specific time I live in Atascadero. Long ride. It's cheaper to carpool Now I use Vespa/bike Changes that might encourage use: Better control of passengers cheaper bus rates $25-30 Page E-5 I live of LOVR & Madona, take O'Connor to Cuesta. If there was a faster bus I definitely would I would need to stop driving If the bus went to South Higuera It would be nice if the 9 stopped off the north end of Atascadero More affordable than bike/Vespa More pick up times, quicker transit, more buses More stops, more centers. I would love to use the bus in general. Take less time from AG to SLO To go to school. Other Comments: Works really well. Really want to ride the double decker. Page E-6 Page E-7 Page E-8 Page E-9 Page E-10
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