John Smith
2134 N. Lake Street  Chicago, IL 60601  (312) 555-5555  [email protected]
SUMMARY
Bilingual business student with over 3 years of customer service and cash handling experience. Seeking an Aon
summer internship in the accounting department. Team player with proven track record in academics and
leadership. Well versed in QuickBooks, Excel, Access, and PowerPoint.
SKILLS
 Practiced principles and processes for providing customer and personal services including needs assessments
and evaluation of customer satisfaction.
 Knowledge of principles and methods for showing, promoting, and selling products.
 Knowledge of administrative/clerical procedures and systems such as word processing, file management, and
electronic records.
 Fluent in Spanish, written and spoken
EDUCATION
Harold Washington College (HWC)
Chicago, IL
Associate in Applied Science - Accounting
Expected 5/2017
GPA 3.75/4.00
Highlights: Dean’s List, 2015 - 2016; Member, Phi Theta Kappa Honor Society; Employment Success Skills
Program Graduate, Spring 2016; CAPSIM Student Team Leader (1st Place), Spring 2016
Related Coursework: Financial Accounting, Managerial Accounting, Auditing, and Business Law I
RELATED EXPERIENCE
PricewaterhouseCoopers (PwC), Intern - Tax Department, Chicago, IL
1/2016 - 5/2016
 Utilized problem solving, analytical, research, and organizational skills to complete assigned monthly
federal and state tax deductions for a department of 35 people.
 Engaged in collaborative work assignments with the Internal Firm Services Group, specifically Human
Resources, and Learning and Development departments.
 Participated in professional development activities focused on knowledge management, research,
preparing for an engagement, and conducting a PwC audit.
 Gained exposure to partners, principals and staff through networking events, job shadowing, and
community service events such as Earth Day.
ADDITIONAL EXPERIENCE
Walgreens, Customer Service Associate, Chicago, IL
1/2013 - Present
 Provide assistance to front end associates with price checks, manage cash register when required, and
follow appropriate procedures for handling customer claims.
 Answer customer calls in a professional and timely manner, maintain correct display of department
merchandise, and ensure proper signage for all sale items.
 Assist customers with special orders and call other stores to find desired items.
 Highlight: Selected employee of the month, 2/2014.
PROFESSIONAL & VOLUNTEER INVOLVEMENT
 Illinois Certified Public Accountant Society, Student Member, 5/2016 - Present
 HWC Student Government Association
o President, 2016 - Present
o Treasurer, Fall 2015
 HWC Chicago Legal Clinic, Volunteer, Spring 2015 - Present
o Assist students with completion of DACA applications.