Issue twenty-three — Spring 2013
community ambassadors
community corner
T H E
N E W S L E T T E R
F O R
T E L U S
R E T I R E E S
A N D
T E A M
M E M B E R S
Prime Minister Stephen Harper and Diane
Finley, Minister of Human Resources and Skills
Development, present Jill Schnarr, accepting
on behalf of TELUS, with the Prime Minister’s
Volunteer Award for Business Leader (B.C. and the
North) on December 14, 2012.
TELUS Community
Ambassadors help us earn the
Prime Minister’s Award
Last December, TELUS received a 2012
Prime Minister’s Volunteer Award, in
the category of Business Leader, which
honours businesses that demonstrate social
responsibility in their business practices.
The Prime Minister’s Volunteer Awards
have been created as a way to recognize
TELUS Community Ambassadors volunteering at the Celebration of Giving in Vancouver. From left to right Jennifer Baroni,
Melodie Castelein, Barb Lancaster and Christa Kuszczak.
individuals, not-for-profit organizations and
businesses that enrich the lives of others.
TELUS was an inaugural recipient of
this award, which is a direct reflection
of the exceptional contributions of our
Community Ambassador volunteers who
make a significant difference in our local
communities every day. A sincere thank
you and congratulations to each and
every TELUS Community Ambassador
for helping us attain this meaningful
recognition for our commitment to spirited
volunteerism in Canada.
Our 2012
accomplishments
TELUS Community Ambassadors are a dedicated group of active
team members and retirees, and, one of the largest corporate-based
volunteer organizations in Canada. More than 2,800 current, former
and retired TELUS team members volunteer as TELUS Community
Ambassadors in 21 clubs in communities across B.C., Alberta,
Ontario and Quebec.
In 2012, our Ambassadors donated 66,935 care items valued at
more than $910,000, including:
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11,751 Comfort Kits (personal hygiene items for the homeless
and displaced families)
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9,660 Kits for Kids (backpacks filled with school supplies for
less fortunate children)
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3,860 Heart and Lung Pillows (for patients after surgery)
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More than 41,664 other items such as preemie toques, lap
blankets and finger puppets
Thank you to our TELUS Community Ambassadors who are
making a difference where they live, work and serve.
features
TELUS in our communities
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TELUS talk
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Club updates
p4–9
Lotteriesp10
In memoriam
p10
Calendar of events
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Key contacts
p11
TELUS in our communities
Showing we care through
Team TELUS Cares
Community Ambassadors awarded Queen
Elizabeth II Diamond Jubilee Medal
Team TELUS Cares underpins our ‘we give
Three members of our Community
where we live’ philosophy by engaging and
Ambassadors family were awarded the
mobilizing the TELUS team through three key
Queen Elizabeth II Diamond Jubilee Medal
programs: Team TELUS Charitable Giving, Dollars
for their contribution and dedication to
for Doers and our annual TELUS Day of Giving.
strengthening volunteerism in the province
In 2012, TELUS Day of Giving took place on
May 26, bringing together 12,515 volunteers at
400 activities across Canada. Over 1,000 TELUS
and in their communities. The medals were
awarded at Volunteer BC’s – Volunteer
Futures Conference.
Community Ambassadors actively participated
The medals were created to mark the 2012
in TELUS Day of Giving and pitched-in in many
celebrations of the 60th anniversary of Her
meaningful ways, such as:
Majesty Queen Elizabeth II’s accession to the
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Cooking breakfast for St. Vincent de Paul
patrons in Prince George
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Throne and were given to 60,000 Canadians
who showed extensive volunteerism and
served their communities in exceptional ways.
Assembling over 9,600 Kits for Kids
dedication to community service in Prince
George and has generously given her
Since its inception in 2006, TELUS Day of Giving
time to help others for many years. Kathy
has brought together 65,465 Canadian team
across the country. This year the eighth annual
TELUS Day of Giving will take place on May
25, 2013. Registration will open in late April. To
register, visit telus.com/community/register.
Dollars for Doers program recognizes and
rewards the community volunteer work of our
team members and retirees. Once you record
a minimum of 50 hours of volunteer service in
a year, you are able to direct a $200 grant to
the registered Canadian charity or non-profit
organization that matters to you. As a retiree, if
you record over 200 volunteer hours, TELUS will
donate $400 to the registered Canadian charity
of your choice. To begin registering your 2013
volunteer hours please visit
telus.com/community/register.
Through the Team TELUS Charitable Giving
program, TELUS matches team member
donations enabling them to support the causes
they are most passionate about. In 2012, TELUS
and program participants donated $6.8 million to
over 2,800 registered Canadian charities. These
organizations support many causes, including
health and well-being, the environment, arts and
culture, hunger, homelessness, literacy, education,
and disaster relief.
Thank you for your support!
Thank you for your active participation in Team
TELUS Cares programs. We encourage you to
take part in TELUS Day of Giving on May 25
and Dollars for Doers which is open now. If you
have any questions or feedback, please contact
[email protected].
Laurel D’Andrea, winner of the Queen Elizabeth II
Diamond Jubilee Medal, with Dawn Wilkinson, who
nominated Laurel for the award.
is a 35-year member of the Order of the
Eastern Star, which focuses on raising funds
for cancer research and she has been a
Meet Laurel
president of the Elder Citizens Recreation
Laurel D’Andrea was chosen for her
Association for three years.
passion in her community to creatively unite
non-profits and businesses throughout
the Central Okanagan. As publisher of
the Beyond 50 Magazine, she combines
personal, family and business interests to
lead by example.
Although she retired from TELUS over
a decade ago, she has been actively
volunteering her time at an almost full-time
rate. She has also been secretary of the
TELUS Community Ambassadors Club
in Prince George for the last eight years.
She presents at national and provincial
Kathy is all about rolling up her sleeves
conferences, sits on boards, chairs events,
and pitching in to lend a hand. She has
raises funds and inspires community
been known to scrub dishes in the centre’s
engagement through her business, Beyond
kitchen, do spring cleaning in the facility,
50. Laurel acts as a catalyst to unite
and helps make thousands of pounds of
businesses creatively with nonprofits
cookie dough for the group’s annual cookie
throughout the Central Okanagan. Laurel is
dough fundraiser. A shining example of
most known locally for her volunteer activities
spirited volunteerism in Prince George,
with our Community Ambassadors, the
Kathy was awarded her medal in February
Volunteer Fair, Sunrise Rotary, and the City of
by the local MLA, Shirly Bond.
Kelowna Civic and Community Awards.
Meet Gordon
“Gordon McGregor, a Metis veteran, was
proudly nominated by the Canadian
Aboriginal Veterans Association. Gordon
has been committed to community service
for most of his life, starting out with service
to the Royal Canadian Air Force between
1954 and 1965. He has been the volunteer
treasurer of the Metis Nation BC veterans
committee for the past four years, and
is also the Kootenay representative of
Kathy Nadalin, Community Ambassador and
president of the Elder Citizens Recreation Association
received the Queen’s Diamond Jubilee Medal.
the organization. A proud member of the
Community Ambassadors family, he’s also
served organizations such as: Living in
Retirement, Meals on Wheels, the MS Bike
Tour and also raised funds for Kootenay
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Games in Nelson, and president of Morning
Kathy Nadalin has been a true example of
Ottawa Mission lunch
at 1,650 activities benefiting the communities
communications for the 1989 BC Winter
Meet Kathy
Serving 400 meals at an
members, retirees, family and friends to volunteer
resume in that he was the director of
growing up.
Painting, cleaning and baking at
Ronald McDonald House in Red Deer
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Lake Hospital. Gordon has an impressive
Mountain Ski Hill when his kids were
across the country
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Taghum’s Gordon McGregor was one of three local
aboriginal veterans awarded the Queen’s Diamond
Jubilee Medal.
Community Corner – TELUS Community Ambassadors
Congratulations to Laurel,
Gordon and Kathy!
TELUS talk
Seven more TELUS
Community Ambassadors
become Legends
TELUS completes non-voting
share exchange effective
February 4
Empowering youth
to reach their fullest
potential
TELUS Legends is an award program celebrating
This past February, TELUS completed its
We believe that every young person, regardless
current and former team members who have
exchange of all non-voting shares for common
of their financial means or where they live, should
consistently lived our values and made significant
shares on a one-for-one basis.
have access to healthcare, education, sports
contributions to our legacy. The award is a
celebration of a lifetime of contribution and the
highest recognition possible at TELUS.
At a shareholder meeting in October, TELUS
shareholders approved the company’s revised
proposal to exchange non-voting shares into
and the arts to help them thrive and succeed.
Through our new Youth in Philanthropy program,
we are committed to educating and empowering
youth through technology to improve their quality
Considering what our Community Ambassadors
common shares on a one-for-one basis. Of the
do in our communities – their dedication to
votes cast, 62.9 per cent of common shares and
volunteering for so many meaningful events
99.5 per cent of non-voting shares were in favour
Through our actions, initiatives and funding,
and organizations, it isn’t a surprise that so
of the exchange.
TELUS is focused on igniting positive societal
many TELUS Legends are also Community
Ambassadors.
In December, the Supreme Court of B.C.
approved the share exchange and dismissed
For the second half of 2012, we have seven
Mason Capital’s appeals. However, Mason
more Community Ambassadors to add to the
filed a further appeal and the court issued a
prestigious list of TELUS Legends.
stay postponing the exchange until this appeal
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George Gardiner, Edmonton
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Judy Haynes, Kamloops
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Pearl Koochin, Vancouver
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Nancy McGuire, Central Island
was concluded. Mason announced in January
that its previously-reported hedged position of
approximately 19 per cent of TELUS common
shares had been reduced to 3.4 per cent.
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Marge Witton, West Kootenay
On January 25, Mason and TELUS agreed
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Terry Wright, Ottawa
to abandon all litigation, allowing the share
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Bert Yeudall, Edmonton
exchange to be completed effective on February
“TELUS Legends are highly regarded for their
contributions to building our company’s legacy
and shaping our growth strategy and brand
promise – the future is friendly – for the benefit of
our customers, communities, team members and
shareholders,” says TELUS CEO Darren Entwistle.
In recognition of their contributions, each of these
deserving Community Ambassadors will receive:
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A congratulatory letter and gift for
4, 2013. The agreement did not involve the
payment of funds to either party. TELUS now
has a single class of 326 million common
shares, which are trading on the New York Stock
Exchange (NYSE) for the first time, as well as the
Toronto Stock Exchange (TSX). Having a single
class of widely traded shares should benefit all
shareholders through enhanced marketability
and trading volumes and enhances TELUS’ track
record of excellence in corporate governance.
of life and enable them to reach their full potential.
changes and building the momentum of young
people making a difference in their communities
and around the world. We recently announced a
five-year partnership as national co-title sponsor
of We Day – a youth empowerment event
organized by an extraordinary organization, Free
The Children. The TELUS team is honoured to be
collaborating with Free The Children, leveraging
our technology and sharing our social networks
to inspire and engage youth in the causes that
are important to them.
In 2013, TELUS, in collaboration with Free The
Children, is launching a new in-school initiative
and curriculum called Give Where You Live – a
philanthropy speaking tour, workshop and
educational program for grade 8 to 12 students in
British Columbia. Together with Free The Children,
we will significantly advance our shared goal to
instil a passion for philanthropy in youth in order
to create a better world. TELUS hopes to launch
the program across Alberta and Quebec in the
2013-2014 school year and in other regions of
Canada in the years ahead.
themselves and their family
TELUS non-voting shares were delisted from
A framed certificate, a professional
the NYSE on February 4 and from the TSX on
photo memento and an exclusive
February 8. TELUS common shares were listed
commemorative coin
and began trading on the NYSE on February 4
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A $500 donation on their behalf to a
under the symbol “TU,” the same symbol under
local charity
which TELUS’ non-voting shares had traded
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Entrance into a virtual and physical
previously. The additional common shares issued
TELUS retiree Rhonda Coleman wrote to
TELUS Legends Gallery hall of fame
began trading on the TSX on February 11 under
TELUS president and CEO Darren Entwistle
the current symbol ‘T.’
with the suggestion that our SOS tool
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To view all of this year’s winners visit:
about.telus.com/community/
Registered shareholders who held non-voting
english/about_us/company_overview/
shares certificates do not need to take any action.
telus_awards/legends.
A DRS (Direct Registration System) advice form
For more information on the Legends Award or to
nominate a retiree, please email
[email protected].
Congratulations to all our newest TELUS
Community Ambassador Legends award
recipients!
Great minds bring great ideas
to better serve our customers
should be extended to TELUS retirees in
order to help further enhance our ability to
address our customers’ concerns.
was mailed to registered shareholders for the
As a result of her great idea, a new solution
total number of common shares received upon
has been created to support our retirees in
the exchange. This allows registered shareholders
helping their family members and friends
to hold their new common shares in “book-entry”
who are experiencing issues with their
form without having a physical share certificate.
TELUS services. Retirees and Community
TELUS’ agent Computershare mailed the DRS
Ambassadors can now direct their contacts
Advice forms to registered holders of former non-
to: [email protected] where SOS
voting shares on February 13, 2013.
For more visit telus.com/investors.
support team members will respond within
48 hours of receipt.
Thank you to Rhonda for her excellent
recommendation and for her tremendous
commitment to delivering the best customer
service experiences at TELUS.
TELUS Community Ambassadors – Community Corner
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Community Ambassadors club updates
Twenty-one Barrie TELUS Community Ambassdors, family and friends volunteered with Help Portrait to provide less
fortunate families with a family portrait session during this Christmas holiday season.
East Kootenay TELUS Community Ambassadors Clive and
Diane Brown at the annual Retiree Holiday Dinner.
Barrie
East Kootenay
The Barrie Community Ambassadors club held
The Club supported a variety of local causes
The East Kootenay Community Ambassadors
its first event called the Chair-ity Auction where
last year including: Movember, to raise funds
club had a very busy year participating in the
team members refurbished old chairs with new
for Prostate Cancer research; a cereal drive for
TELUS Walk to Cure Diabetes, holding a garage
paint and upholstery. The chairs were auctioned
the David Busby Centre, for those affected by
sale for charity, hosting a Christmas party for
off on the TELUS social media channel, Buzz,
poverty; and the Help Portrait, which sets up free
seniors and so much more.
and the winning bids raised $1,000 for Habitat
family photo sessions for those who could not
for Humanity. Another successful event was the
normally afford them.
Alzheimer’s Auction where team members bid
furiously for their favourite items such as specialty
gift baskets. The annual Coffee Break bake sale
was also a huge success, raising over $3,000
from the sale of homemade and donated cakes,
cookies, cupcakes and other treats. The Barrie
team won the Golden Coffee Cup for the sixth
In October, some of the Ambassadors travelled
to Creston to meet with the seniors who are
Over the holidays, the team helped local families
knitting our popular comfort items for us.
dealing with financial struggles by providing toys
Without these ladies knitting for us we wouldn’t
and other gifts for the children. All of the gifts
be able to help the many seniors and children
were wrapped and delivered before Christmas so
who benefit from these care items.
that each family could have gifts under their tree
on Christmas Day.
year in a row! The trophy goes to the group that
The Ambassadors in Cranbrook delivered 20
Baby Bags to the Cranbrook Hospital during the
holidays and 60 Seniors Bags were delivered to
raises the most money at its Coffee Break event.
the Green Home.
TELUS Community Ambassador Randy Fray at Samaritan’s Purse in December packing shoe boxes for less fortunate children.
Prince George TELUS Community Ambassadors donated
$500 to Christmas Amalgamated.
Calgary
Kamloops
The Calgary Community Ambassadors club has
ambassadors volunteered at the Children’s
The Kamloops Community Ambassadors club
been quite busy sewing care items, preparing
Christmas Party held at the Jubilee Auditorium.
joined together to provide hundreds of items
meals at the Mustard Seed, selling poppies for the
Legion in various locations, donating winter items
to the Salvation Army and participating in the
Salvation Army kettle program throughout Calgary.
Other ways the group lent a hand in the
community included volunteering at Samaritan’s
Purse by sorting shoe boxes filled with items for
children in other countries and participating in
Over $350.00 was collected at the annual retiree
the Calgary Free The Children We Day event for
holiday luncheon and donated to the Children’s
global change. In the true spirit of Christmas, the
Cottage and Brown Bag Lunch Program along
Club adopted two families and 15 seniors from
with more than 1000 food items donated to the
the Rotary Kerby Seniors’ Abuse Centre to help
Veteran’s Food Bank. Over the holidays, Calgary
make their holiday season brighter.
We have a passion for growth
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Community Corner – TELUS Community Ambassadors
for the local community, including: beautiful
handmade items for our Baby Bags; seniors lap
blankets; Kits for Kids; and Heart Pillows. They
continue to support local charities such as JDRF,
Wendy’s Dreamlift, Crimestoppers, the Kamloops
Hospice, Boys and Girls’ Club, New Life Mission,
Kamloops North Thompson Heritage Fair and the
Food Bank’s baby program.
Community Ambassadors club updates
The Fraser Valley club presents a cheque to Muscular Dystrophy representatives Keith Knight and Alyssa Goad.
Edmonton TELUS Community Ambassadors showing off
their handmade knitted items.
Fraser Valley
Edmonton
The Fraser Valley Community Ambassadors
A big thank you to those who have already
The Edmonton Community Ambassador
club kicked off the year by presenting Muscular
donated yarn, fabric and books to us.
club was active with a variety of events,
Dystrophy Canada with a cheque for $3,200,
which was raised at the Lower Mainland
Christmas dinner. They also delivered more than
350 lbs of food for the Friends in Need Food
Bank in Maple Ridge, which was collected at the
retiree holiday dinner. A big thank you to all of you
who volunteered at the dinner!
The small yet busy club also remains active with
knitting, sewing, serving meals and volunteering
at community events. Each month, the club
sells pocket books on the fourth floor at the
Brian Canfield Centre. Please contact Marion
at 604‑594-8205 or Linda at 604-461-9892 to
donate used books or your leftover yarn and
fabric.
The Fraser Valley club meets on the fourth
Tuesday of the month at the Centennial Centre in
New Westminster (near the Canada Games Pool)
at 11:30 a.m. An invitation goes out to retirees
and team members to come out and join the club
and share time with new and old friends.
The club will be participating in TELUS Day of
Giving at Royal Kwantlen Park in Surrey on May
25, 2013. All team members and retirees are
welcome to participate.
including the annual golf tournament
in the fall to collect much-needed food
items for the Edmonton Food Bank and
two furniture sales to raise funds for local
charities.
In terms of collecting specialty items,
the team gathered winter wear for the
Salvation Army; cloths, crafts and toys
for KIDS Kottage; snow suits for the
Basically Babies organization; Heart and
Lung Pillows for patients in hospitals; lap
In June the club will be volunteering at JDRF Walk
in Abbotsford and the Muscular Dystrophy Walk.
If you would like to volunteer, please feel free to
contact Linda at 604-461-9892.
robes and blankets for senior centres;
and Christmas socks for the Stollery
Children’s Hospital.
The Ambassadors were also active in
schools. They organized the yearly READ
IN week at six schools across Edmonton
and delivered more than 1,300 books to
Central Island
participants. They also helped refurbish
key boards through our Computers for
The Central Island Community Ambassadors
School program and build chairs for a
club helped provide food and serve meals
kindergarten daycare centre.
for those in need at the Salvation Army
Food Kitchen. They donated more than
250 Comfort Kits for all the guests and the
team’s efforts were deeply appreciated.
The team also filled Christmas stockings
and provided fleece and crocheted blankets
for seniors without families at Christmas at
Malaspina Gardens. Another member knitted
children’s toques that were donated to
Family Services and Comfort Kits were given
to Nanaimo Haven House for women and
children in need. The TELUS Christmas lunch
also raised $1,170 for the Breakfast Club in
Nanaimo, which serves breakfast and bagged
lunches to families and others in need.
Central Island TELUS Community Ambassador
John Conway presents a handmade lap blanket to a
resident at Malaspina Gardens Seniors home to keep
warm for the holiday season.
TELUS Community Ambassadors – Community Corner
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Community Ambassadors club updates
15 Ottawa TELUS Community Ambassador volunteers served lunch to more than 400 men at The Ottawa Mission.
Red Deer TELUS Community Ambassadors worked alongside
Poplar Ridge Elementary School to provide holiday cheer
for the residents at The Pines Seniors Care Facility.
Ottawa
Red Deer
The Ottawa Community Ambassadors team members knitted more than 90 pairs of slippers for the
The Red Deer Community Ambassadors club has
Children’s Hospital of Eastern Ontario and filled more than 100 Christmas bags with hats, gloves or
been busy supporting Poplar Ridge Elementary
mittens for the Ottawa Mission, the Sheppard’s of Good Hope and St. Josephs Women’s Centre.
School and The Pines Seniors Care Facility. Our
The team also served lunch at the Ottawa Mission, and presented a cheque to the Take a Veteran to
Ambassadors worked with the school to provided
Dinner organization. They had volunteers participating in the Canadian National Institute for the Blind
financial support to make the holiday season
(CNIB) gift wrapping event at a local shopping centre during the holidays. This event helped raise
brighter for local seniors who reside at the care
money for various CNIB projects.
home. They quietly secured a wish list of items
for each resident such as slippers, books and
treats. Each senior resident received a Christmas
present and a handmade card delivered by the
ambassadors and school children.
Plans for 2013 include participating in the
Canadian Cancer Society’s Relay for Life,
collecting socks and other winter items for the
less fortunate and supporting a local organization
who prepares school lunches for local children
who would otherwise go without.
Okanagan TELUS Community Ambassador volunteers at the 2012 Run for the Cure in Kelowna.
Okanagan
The Okanagan Community Ambassadors club
were donated to the community after a
spent countless volunteer hours preparing for
promotion in Beyond 50 Magazine, local
the 2012 Run for the Cure in Kelowna. More
radio stations and through social media.
than $253,000 was raised in Kelowna and
without the support of dedicated volunteers
none of this would happen.
Care for Our Community was an
overwhelming success in Kelowna.
Countless people received warm clothing,
warm boots and a warm meal at Kelowna
Gospel Mission thanks to the TELUS
Community Ambassador team. All of the
cold weather items collected were donated
to the Kelowna Gospel Mission and three
other agencies to help those less fortunate
during the cold months. All donated items
Vernon Community Ambassadors
presented crocheted angel blankets and
new born baby hats to the maternity ward
of Vernon Jubilee Hospital.
Penticton Ambassadors delivered a donation
cheque to the South Okanagan Similkameen
Medical Foundation.
If you live in the Okanagan and want to have
fun, enjoy a few laughs and donate some
time, check out the 2013 volunteer calendar
at welcometokelowna.com/beyond_50/
telus_ambassadors
We have the courage to innovate
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Community Corner – TELUS Community Ambassadors
Community Ambassadors club updates
Montreal TELUS Community Ambassadors volunteered
over the holidays at La foundation Dr. Julien helping
disadvantaged kids and their families.
In 2013 a new TELUS Community Ambassador club
formed in Quebec City. From left to right: Brigitte Giguère,
Secretary, Martine Perreault, Club Reporter, Joan Morin,
Fundraising Coordinator, and Sébastien Vachon, Social
Coordinator.
Prince George TELUS Community Ambassadors Diane
Girard, Anita Connell and Carol Lloyd delivered Baby Bags
to Bulk Valley Hospital, Wrinch Memorial Hospital, and Mills
Memorial Hospital.
Montreal
Quebec City
Prince George
The Montreal Community Ambassadors club
We’re pleased to introduce
our newest Ambassadors Club,
Quebec City.
The Prince George Community Ambassadors
supports many diverse community organizations
in the Montreal area such as Le Phare Enfants &
Familles, the Lighthouse Children and Families,
La foundation Dr Julien and Lakeshore Hospital.
The Quebec City Community Ambassadors club
is thrilled to be a part of the TELUS Ambassadors
family. The team held Christmas parties for
Social Clubs Ste-Marie-de-Beauce and is
looking forward to making a real difference in the
community in 2013!
club held the TELUS Christmas Gala which
raised funds for Parkinson’s disease as well
as items for the local food bank. The Tuesday
morning girls are back at work sewing Heart
Pillows, Baby Bags and have already started on
Christmas stockings. Last year 182 stockings
were sewn, decorated and filled with age and
gender appropriate gifts for needy children in the
area. The club hosted a number of fundraising
events such as the craft and bake sale, the hot
dog sale and pop can recycling. Prince George
Community Ambassador Kathy Nadalin was
nominated for Prince George’s Volunteer of the
Year award for her work on the seniors’ bag
program, Angel Project and many other volunteer
initiatives.
TELUS Community Ambassadors – Community Corner
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Community Ambassadors club updates
Toronto East
The Toronto East Community Ambassadors club took part in a
Habitat for Humanity build and raised $5,000, which allowed a
family to enjoy the holidays in a new home. A number of events
helped raise over $200,000 for the United Way Toronto, including
a breakfast launch, pumpkin carving contest, barbeque, charity
fair, luncheon and more. The team’s fundraising made the holidays
a lot brighter for many youth and families at the Malvern Resource
Center and the Stop Community Food Centre.
Toronto East TELUS Community Ambassadors donated their hands and $5,000 to a
local Habitat for Humanity build. From left to right: Chantelle Walters, Kent Fletcher,
Andrew Gemon, Vanessa Balzan, Maudriana Sinclair, Zelma Kelly, Marcia Johnson,
Vonnette Cooper, Michael Bonder and in front: Roxanne Reid.
Toronto Central TELUS Community Ambassadors volunteered at a TELUS sponsored
Community Day at Ontario Science Centre.
A big thank you to our volunteers who help us give where we live. From left to right:
South Island TELUS Community Ambassadors Dana Shea, Jeannie Shea, Bill Parkes and
Connie MacDonald.
Toronto Central
South Island
The Toronto Central Community Ambassadors club donated Kits for Kids,
The South Island Community Ambassadors club was proud to raise more
back packs filled with essential school items to Ephraim’s Place and the First
than the $10,000 to support a family with a child undergoing an organ
Nations School and Comfort Kits, bags filled with essential hygiene items to
transplant, with the money going to the David Foster Foundation. The team
Covenant House and Eva’s Phoenix. The club also held Holiday Food Drives
raised the money by holding a giant garage sale, a baseball tournament
for Fort York Food Bank and collected shoes and eyewear for The Bridge.
and a barbeque.
The club gave their time by supporting a variety of organizations such as:
The team helped fill Christmas Stockings for the Margaret Laurence
Mount Sinai Hospital, Canadian Blood Services, Computers for Schools,
House and donated toasters and coffee makers to the organization. They
Epilepsy Toronto, Sick Kids Hospital, United Way, Weekend to End Women’s
supported Jeneece Place and visited seniors at Abbey Field House Seniors
Cancers Walk, Best Buddies, Ronald McDonald House and more.
Home. Many of the members were at the Mayfair Mall during the month of
The club hosted several fundraisers throughout the year to raise money for
Best Buddies, Ronald McDonald House, United Way and many more.
Thank you to our volunteers who helped make 2012 such a successful year!
December wrapping presents with the money going toward the Mustard
Seed. A few of our members also distributed Christmas Baskets for people
in need and Baby Bags for local hospitals.
A special thank you to Anne Draper who bakes cookies every Monday at
Jeneece Place for the families.
The club is busy already this year with events such as Rink in the Pink and
Caring for the Community, along with assembling Comfort Kits and Baby Bags.
We believe in spirited teamwork
Page 8
Community Corner – TELUS Community Ambassadors
Community Ambassadors club updates
After another successful year, the Upper Island TELUS Community Ambassadors hosted a thank you retiree holiday dinner.
Upper Island
The Upper Island Community Ambassadors club had a productive year. They held a food drive for the
Campbell River Food Bank during their annual Christmas dinner. The team also distributed Heart Pillows
for patients post-heart surgery, filled Baby Bags for the Campbell River and Comox Hospitals and put
together Kits for Kids to donate to local schools.
Sunshine Coast TELUS Community Ambassadors donated
six computers to the Gibsons and District Public Library.
From left to right: Manjit Kang, Jack Carlson and Lynda
Kennedy, library outreach and community partnership
coordinator.
Sunshine Coast
The Sunshine Coast Community Ambassadors
club donated six computers to the Gibsons &
District Public Library. The team refurbished the
computers and made all the necessary software
upgrades so they could be used for the library’s
Lifelong Learning programs and be offered free of
charge for use at the centre. The team also
presented a $4,000 cheque to the Sunshine Coast
Community Services Society to support program
costs for the 12th Annual Children’s Festival and
Duck Pluck Raffle. The festival is an important
fundraiser for the society’s children’s programs.
The donation was made possible through the
TELUS Sea-to-Sky Community Action Team.
West Kootenay
The West Kootenay Community Ambassadors
TELUS Community Ambassadors and team members filled more than 1,400 Christmas Stockings in Vancouver. From left to
right: Eunice Roberts, Hilliary Simpson, Ross Simpson, and Sharon Yli-Villamo.
club filled and distributed goodie bags for seniors
who would otherwise not receive anything for
Christmas. Members helped man the Salvation
Vancouver
Army kettles at the Neslon Mall over the holidays
The Vancouver Community Ambassadors club was active preparing and distributing Comfort Kits,
organization.
and others helped assemble hampers for the
Kits for Kids, Christmas bags for seniors, Heart Pillows, Baby Bags, and warm coats and blankets for
homeless shelters. The team also knitted toques, scarves, baby blankets, lap blankets, slippers and
sweaters for various organizations. They contributed food and clothing to three schools via the Adopt-aSchool program and supported 10 local elementary schools with new books for their libraries.
During the Christmas banquet, the team collected
a truckload of food for the food bank and raised
money through 50/50 for Friends of the Family,
which helps parents travel to the Lower Mainland
This year’s Christmas Stocking Program was also a great success as stockings were donated to nine
to be near their kids who need medical attention.
agencies this year. The team also supported organizations such as: JDRF, Canadian Cancer Society,
The Ambassadors also delivered Meals on
Minerva Foundation, Canuck Place, Arts Umbrella, Pride at Work, BC Seniors Games, Muscular
Wheels, volunteered at the MS Glacier Bike Ride
Dystrophy, Burnaby Hospital, Rhythm of Life and more.
and prepared Comfort Kits, Baby Bags, Soles for
Souls, Koats for Kids and Kits for Kids.
A big thank you to all of our Rimouski TELUS Community Ambassador volunteers who give their time, hearts and hands to
give where we live.
West Kootenay TELUS Community Ambassadors filled and
donated 45 Senior Christmas Bags to those less fortunate.
Left to right: Holly Hasenkox, Harvey Craig, Marge Witton
and Donna Johnson.
TELUS Community Ambassadors – Community Corner
Page 9
50/50 retiree lottery winners
Alberta
Go green:
Get TELUS bills and Community Corner
September
Katherine Young Edmonton
$1,758.00
October
Karen Lundquist Peace River
$1,766.00
November
William Morison
Lacombe
$1,760.00
December
Carolyn Thon
Edmonton
$1,792.00
January
Anne Swist Edmonton
$1,796.00
online and by email
British Columbia
September
Bev Gray Surrey
$3,075.00
Did you know you can receive your TELUS bill and
October
Gordon Cameron Burnaby
$3,080.00
Community Corner newsletter online and by email?
November
William Parkes Sooke
$3,107.50
Going paperless will save you time and money
December
Ray Wykes
Campbell River
$3,105.00
and reduce the amount of paper used by TELUS.
January
Carol Roome
Duncan
$3,095.00
Here’s how:
■■
Join the 1.28 million TELUS customers who
have gone paperless.
Alberta
Visit telusmobility.com/Billing-Support/
September 6
Scott Pulvermacher
Calgary
$4,578.00
go-paperless to sign up for TELUS eBill.
■■
Team member payday lottery winners
Get Community Corner delivered
straight to your inbox — contact us at
[email protected].
Strengthening our brand
with your acts of kindness
You may have heard a lot about our
collective goal to become the most
recommended company in the markets
we serve by our customers. We measure
our progress by regularly surveying our
customers to determine their Likelihood
to Recommend (L2R) our products and
services. TELUS’ reputation and brand
image will be partly measured on our
customers’ perceptions of how TELUS
invests in local communities and how
TELUS acts responsibly in society.
The extensive efforts of our Community
Ambassadors play a key role in building
our customers’ likelihood to recommend
TELUS. Why? TELUS Community
Ambassadors have positively influenced
the quality of life in the communities
where we live, work and serve for more
than 100 years. Your efforts go a long
way to create positive perceptions and
attitudes about TELUS in the eyes of
our customers. Indeed, our Community
Ambassadors are helping strengthen the
resilience of our brand reputation. That’s
the L2R connection.
September 20
Brandi Carter Calgary
$4,579.50
October 4
Terry Gall
Edmonton
$4,561.50
October 18
Ken Scott
Calgary
$4,555.50
November 1
Gordon Hill
Calgary
$4,554.00
November 15
Jann Chappus
Calgary
$4,549.50
November 29
Anna-Maria Matsui
Calgary
$4,536.00
December 13
Susan Stefan
Calgary
$4,533.00
December 27
Bill Scott
Edmonton
$4,519.50
January 10
Scott Pook
Calgary
$4,543.50
January 24
Jennifer O’Neill
Calgary
$4,458.00
February 7
Kevin Cotton
Calgary
$4,657.50
September 6
Terry Hickey Burnaby
$6,309.00
British Columbia
September 20
Wanda Dunlop Burnaby
$6,316.50
October 4
Susan Lightheart
Burnaby
$6,301.50
October 18
Darrel Decker
Burnaby
$6,285.00
November 1
Jack Oerlemans
North Vancouver
$6,289.50
November 15
Elsa Lun
Burnaby
$6,297.00
November 29
Lowell Dumonceaux Prince George
$6,285.00
December 13
Debra Duke Victoria
$6,288.00
December 27
Ryan Sigurdson
Burnaby
$6,280.50
January 10
Tika Jeyasingam New Westminster
$6,300.00
January 24
Kim Pryce
Kelowna
$6,295.50
February 7
Rachel Martell Prince George
$6,357.00
In memoriam
If you would like to include the name of a TELUS retiree who has passed away, contact
Stephanie Franco at [email protected] or 1-866-697-8184.
Permission from the family is required before we can post a name.
Name of retiree
Date of death
Place of residence
Betty Robinson
December 28, 2011
Burnaby, BC
Heiki Oyamaa
April 15, 2012
Maple Ridge, BC
Josephine Des Rochers
April 21, 2012 Surrey, BC
Elizabeth Dianne Shatzko-McAlister
June 16, 2012 Duncan, BC
Karl Heinz
September 20, 2012
Nanaimo, BC
William (Bill) Smith
October 12, 2012
Richmond, BC
Brian Gray
January 23, 2013
Victoria, BC
Thank you to the TELUS Community
Ambassadors.
We embrace change and initiate opportunity
Page 10
Community Corner – TELUS Community Ambassadors
CALENDAR OF EVENTS
TELUS Community Ambassador Convention
and Awards Dinner
Key contacts for the
TELUS Community Ambassadors
April 8 - 9, 2013
Corporate contacts
National Volunteer Week
TELUS Community
Ambassadors
British Columbia
6 - 768 Seymour Street
Vancouver, B.C. V6B 3K9
teluscommunityambassadors@
telus.com
Ross Simpson
604-432-2519
1-877-334-5050
[email protected]
(Tues. and Thurs.only)
April 21 – 27, 2013
TELUS Day of Giving
Saturday, May 25, 2013
Team TELUS Charitable Giving deadline
Manual form due October 18, 2013
Online due October 25, 2013
Dollars for Doers deadline
Manual form due November 15, 2013
Online due December 31, 2013
National Philanthropy Day
Friday, November 15, 2013
Upcoming Club Events
Calgary Stampede Luncheon
Monday, June 24, 2013, 12 noon
Elbow Park Exchange
Pre-registration required - Limited seating (70)
Tickets $5.00 per person
Call Shirley 403-240-4777 to buy tickets May 1 – June 8
Sunshine Coast Summer BBQ
Thursday, July 25, 2013
For details, contact Manjit Kang at [email protected]
Stephanie Franco
1-866-697-8184 (toll free)
[email protected]
Team TELUS Cares
Dollars for Doers and Team
TELUS Charitable Giving
Calling all retired Lower Mainland golfers
TELUS Retirees Men’s Golf Club plays every Thursday
from late March to late October
Tee times start at 8:30 a.m.
Guildford Golf and Country Club
7929 152nd Street, Surrey, BC.
For more information, please contact John Nordgren
at 604-575-0086
B.C. provincial programs
Bobby Farr
604-432-5825
[email protected]
Central Island
Manjit Kang
604-886-4964
[email protected]
Upper Island
Gordon Cromer
250-923-4668
[email protected]
Shirley Harris
250-339-5917
[email protected]
Vancouver
Patti Armstrong
604-525-6505
[email protected]
1-855-697-8183 (toll free)
[email protected]
Glen Husband
250-390-6616
[email protected]
Pension contacts
Vernon
AB/B.C. and QC pension
Karen Conway
250-758-2288
[email protected]
Mercer
1-877-768-3587
East Kootenay
West Kootenay
B.C. TWU pension
Jane Olsen
Payment clerk
604-430-1317
20th Annual Rustic Open Golf Tournament
Sunday, July 21, 2013, 10:00 a.m. Shotgun Start
Tall Timber Golf Course, Langley, BC
Hosted by TELUS Retirees Men’s Golf Club for TELUS
(BCTel) employees, retirees (and their families)
For entry form visit: golftalltimbers.com
For more information, contact Dan Antonelli 604-522-8816
B.C. 50/50 lottery
Sunshine Coast
Club contacts
Alberta
Alberta 50/50 lottery
Mercer
1-877-768-3587
Alberta provincial programs
Gary Silsbe
780-508-1306
[email protected]
Calgary
Edith LeClair
250-426-3131
[email protected]
Les Radcliffe
250-426-5441
[email protected]
Fraser Valley
Linda Jackson
604-461-9892
[email protected]
Evelyn Finlayson
604-581-6667
Kamloops
Pat Bauer
250-955-6463
[email protected]
Marilyn Papp
403-282-1088
[email protected]
Judy Haynes
250-578-8414
[email protected]
Lesley Ritchie
403-236-3630
[email protected]
Okanagan
Calgary workshop
Al Tiller
250-717-3075
[email protected]
403-530-5252
[email protected]
www.telusplanet.net/public/
cpsclg1
Prince George
Edmonton
Lorri Kidd
250-565-3345
[email protected]
Bonnie Frederick
780-465-5357
[email protected]
Linda Ardiel
780-475-7892
[email protected]
Edmonton workshop
780-451-0713
[email protected]
Red Deer
Theresa Stevens
403-304-8481
[email protected]
Jean Brien
250-563-0222
[email protected]
Salmon Arm
Pat MacLeod
250-835-8837
pmacleod1@
airspeedwireless.ca
South Island
Donna Davidson
250-544-0044
[email protected]
Maureen Yip
250-658-1244
[email protected]
Colleen Dix
250-558-8585
Marge (Gould) Witton
250-352-5454
[email protected]
Jean Peloso
250-352-6998
[email protected]
Ontario
Barrie
Brenda Simpson
705-792-3641
[email protected]
Ottawa
Terry Wright
613-266-4877
[email protected]
Toronto Central
Crystal Brummell
416-883-4592
[email protected]
Toronto West
Maureen MacNeil
905-804-6178
[email protected]
Toronto East
Vonnette Cooper
416-940-2507
[email protected]
Quebec
Montreal
Jeannot Martel
514-788-8249
[email protected]
Quebec City
Jo-Ann Bourque
418-977-9101
[email protected]
Rimouski
Josée Lévesque
418-722-1433
[email protected]
TELUS Community Ambassadors – Community Corner
Page 11
Voir à l’intérieur pour lire l’article complet
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Paper contains 10% post-consumer content.
Des ambassadeurs communautaires reçoivent la
Médaille du jubilé de diamant de la reine Elizabeth II
community ambassadors
community ambassadors
What’s inside: TELUS Community Ambassadors help us earn the Prime
Minister’s Award > Our 2012 accomplishments > Showing we care through Team
41273519
TELUS Cares > Community Ambassadors awarded Queen Elizabeth II Diamond
Jubilee Medal > Seven more TELUS Community Ambassadors become Legends >
TELUS completes non-voting share exchange effective February 4 > Empowering
youth to reach their fullest potential > Great minds bring great ideas to better serve
our customers >
Strengthening our brand with your acts of kindness
(see page 10)
Return undeliverable Canadian addresses to:
TELUS Community Ambassadors
Community Investment and Engagement
6 - 768 Seymour Street
Vancouver, B.C. V6B 3K9
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