Friendship Senior Options Members of the Boards Charles Cassell Jan Tucker Ronald Ahlman Thomas Johnson Larry Shoemake Bradley Barrie Thomas Castronovo FSO Chair FSO Vice Chair FVS Chair FVNS FSO FVMC Chair FVNS Treasurer FSSF Chair FVMC FSO FVMC Treasurer FVNS Chair FVS FSSF FSO FVMC FSSF Darcy Davidsmeyer Clark Delanois Edward Dernulc Bruce Dopke Kathleen Gilmer Gary Howard William Powell FSO FSSF Treasurer FVS FSSF FVMC FSO Treasurer FVS Treasurer FVMC FVS FSO 12017_225.jpg FSSF 12017_115.jpg 12017_089.jpg Kathy Rivera FSO FVMC Secretary FSSF Secretary FVNS Secretary 12017_251.jpg • 847-670-8238 2 Dream Paul Schaffhausen FSO FVS 12017_121.jpg12017_094.jpg Jean Schlinkmann FSO Secretary 12017_125.jpg FVS Secretary © Steve Donisch 2012 FSSF 12017_098.jpg Stephen Smith 12017_128.jpg 12017_122.jpg 12017_095.jpg Design Catherine Tardy FSO FVS • [email protected] • 847-670-8238 12017_106.jpg © Steve Donisch 2012 • [email protected] • 847-670-8238 FVMC 12017_134.jpg Duane Tyler Stephen Yenchek FSO FVNS FSO President/CEO 12017_110.jpg Key to Board Memberships FSO: Friendship Senior Options, FVS: Friendship Village of Schaumburg, FVMC: Friendship Village of Mill Creek (GreenFields of Geneva) FSSF: Friendship Senior Service Foundation, FVNS: Friendship Village Neighborhood Services A Message From Stephen A. Yenchek President & CEO of Friendship Senior Options Deliver To accomplish great things, we must not only act, but also dream; not only plan, but also believe. – Anatole France, French novelist and Nobel Laureate Some pass through our minds as a fleeting glimpse, some haunt, some entertain; the best inspire. These are the ones we attempt to capture...to put the lightning in the bottle. When we so succeed, our dreams more than inspire; they become magical, transcendent, purposeful. They encourage us to evolve, to design our future, to deliver on our promises. This was the journey of Friendship Senior Options during the past year. A time when we did dream, design and deliver. It has been a year of milestones and mission, creating some of the most important outcomes in our history. We are excited to share these with you. Our cornerstone, Friendship Village of Schaumburg, observed its 35th anniversary, marking the occasion with celebratory events that are continuing throughout the year. The anniversary dedication of Heritage Hall in Friendship Center now provides a living museum of Our Place, Our People, Our Time, capturing the richness of the resident journey and commitment to our mission of offering exceptional services to seniors along life’s journey. This commitment was at its most visible as we opened the doors to our newest community, GreenFields of Geneva, with a January blessing. We could not be more pleased and excited to have this opportunity to bring the mission of Friendship Senior Options to the communities of the Fox Valley. Seven years in the making, it truly was delivery on the dream. Friendship Senior Service Foundation honored the 800 year commitment of service by the Alexian Brothers during our Sterling Friendship Award Dinner, raising over $80,000 for our Secret Garden project to support our Willows Assisted Living and Reflections Memory Support programs. We dreamt anew, undertaking the most broad-based strategic planning effort in our history. Our directors, executives, managers, associates and residents collaborated in the creation of our new strategic plan, charting the course with expanded statements of values, mission and vision, a powerful statement of resident-centered care and adoption of cutting edge principles of governance. This annual report is our opportunity to share our accomplishments with you, our friends, our partners and our supporters. We’re busy. We can’t wait to tell you about the things we are working on now, as we continue to dream, design and… 3 Dream Dream until your dreams come true. –Steven Tyler Our dreams, designs and what we’ve been able to deliver have all been possible…each and every step of the way…only because of the people who comprise Friendship Senior Options: residents, associates, management and our friends. We were inspired to collaborate in new types of team work towards unprecedented achievements over the past year. Welcome to GreenFields of Geneva We dared to dream… …and GreenFields of Geneva became a reality as we proudly opened the doors of our wonderful new community. The magnitude of the project was vast; the rewards of the successful endeavor, immeasurable. GreenFields is situated on a 26-acre campus of private luxury apartments in beautiful Geneva, Illinois, and is part of a magnificent golf community. Our site which offers quality continuum of care includes a state-of-the-art fitness center, gardens, two-restaurants, walking trails and easy access to downtown Geneva and Chicago. Residents enjoy an engaging and wonderful quality of life. A tremendous amount of excitement and energy have been generated within the community as residents are forming friendships and making moments. Residents Miriam and John first dreamed of moving to GreenFields well before it was built. What they saw as plans on paper, ultimately took shape into their gorgeous new home, and they take great pride in the fact that it is even better than they expected. 4 Strategic Plan …design Deliver What was a six-month, labor-intensive project encompassing the largest group of collaborating partners ever in our history, culminated with the development of a new three-year Strategic Plan for Friendship Senior Options. The document was designed through the alliance of residents, associates, executive leaders and board members and as a result, reflects the perceptions and expertise of a diverse and invested group. Design The four main areas on which the plan focuses are: mission, vision, structure and governance; culture of quality and safety with particular focus on health care; innovation and technology; and business practices, models and growth. Three fundamental building blocks were identified as part of the strategic planning process. These include evaluating and modifying the mission, vision and core values for FSO, developing principles in governance for the FSO Board of Directors, and defining our philosophy of resident-centered care. The resulting philosophy reflects FSO’s deep commitment to quality of life in addition to quality of care. The Strategic Plan will serve as a valuable tool, a road map for what needs to be done today and in the future so that we can continue to dream, design and deliver. Deliver Friendship Village Celebrates its 35th Anniversary …deliver Friendship Senior Options’ cornerstone community, Friendship Village, celebrated its 35th anniversary through a series of programs, events and honors which will run for a calendar year. Residents, families and local dignitaries who have shared in the celebration have made it very evident that Friendship Village is a valued part of the community. During the course of the celebration, residents were encouraged to share their favorite memories at Friendship Village on our website. The congratulations and compliments about Friendship Village virtually poured in. Among them, was a note from Delores whose parents were residents of Friendship Village for 16 years. With warm feelings about the community, Delores moved here in 2007. “I had fond memories walking around the same places my folks enjoyed. My mom and dad’s children and grandchildren loved to come and visit them and now, my children, grandchildren and great grandchildren love to come here too,” she said. “I thank God that He has given me the opportunity to live in such a terrific place as Friendship Village.” 5 The broader one’s understanding of the human experience, the better design we will have. –Steve Jobs Our Residents’ Experiences Community doesn’t just happen…it’s the result of carefully thought-out planning and development. As our newest family member in Friendship Senior Options, GreenFields had a unique challenge of creating community from the ground up. This is being successfully achieved by design. Well before GreenFields opened its doors, future residents were getting to know each other thanks to the dedicated efforts of our associates. Parties, outings and activities were planned and executed on a regular basis so that when residents moved into their new homes, they were already part of a community. As it continues to build and nurture community through engaging programming, Butterfly Garden - For several years, Friendship Village cultivated a butterfly garden. Focusing on specially selected plants known to attract butterflies, the garden grew to be thriving, fragrant and beautiful; however it unfortunately didn’t attract butterflies. To solve this dilemma, Friendship Village’s lifestyles team, land stewardship committee and Friendship Senior Service Foundation joined forces to purchase butterfly kits. Through these kits, more than 30 butterflies transformed from larvae to chrysalis to painted lady butterflies. The project was undertaken as a fundraiser; residents were encouraged to make a $5 donation for which they were permitted to name one of the butterflies. Due to the generosity of donors, enough money was raised to pay for all of the butterflies, as well as to help sponsor a small fountain to add to the butterfly garden. In June, a celebration was held as the butterflies were released. The hope is that they stayed in the garden and bred in order to ensure future generations of butterflies. Design Above, Friendship Village has developed the Male Journey program to help men navigate the journey of retired men transitioning out of their professional lives. 6 GreenFields has the ability to look towards its sister. Friendship Village has long been renowned for the vibrant and imaginative activities of its residents. Attracting attention and accolades most recently have been Friendship Village’s Butterfly Garden, Male Journey and In-House Schoolhouse programs. Male Journey - “This is one of the most powerful programs I have ever attended at Friendship Village!” said Norbert, one of Friendship Village’s male residents who participated in “Exploring the Male Journey, Understanding Your Past - Choosing Your Future.” Friendship Village lifestyles director, Michael McCann and chaplain, Shawn Kafader developed the program which they subsequently shared not only with Friendship Village residents, but also conducted at the Institute for Continued Learning of Roosevelt University. Deliver Explaining the inception of the program, McCann said that a common and understandable phenomenon affecting retired men is that they lose their purpose when they transition out of their professional lives. It is not unusual for retired men to have difficulty adjusting to life without identifiable quests. This can result in depression and a loss of identity and feeling of value. This impacts one’s health, as well as taking a toll on people in their lives. McCann and Kafader, both of whom have backgrounds in counseling, developed the program to help men navigate the journey of retired men transitioning out of their retired life. The Male Journey is designed to help guide these men towards a path of wisdom in finishing their life’s journey. The sessions include personal sharing, storytelling, and decision making. The goal is to help the participants complete the program and assume the role of elder/mentor within their family and community. In-House Schoolhouse - Friendship Village’s lifelong learning program is coordinated and taught by Friendship Village residents, based on specific areas of interest and expertise. The mastermind of the program is resident Henry Acres, a retired professor of English at Hofstra University in New York, and the founder of the Institute of Learning in Retirement at Cedarcrest College. The In-House Schoolhouse initiative was modeled after this very successful learning program. “Lifelong learning keeps our minds working. It brings us pleasure to learn new things,” said Acres. He added that it’s also a pleasure for the residents who do the teaching. “Giving these presentations keeps us active, doing what we enjoy.” Constant development is the law of life. - Mahatma Ghandi Sessions have included: “The Bible as Literature,” “Climate Change,” “A Life Story: Modern Pioneers,” “A Life Story: Prison Camp in China,” “Yiddish-Its History and Influences on Modern English” and more. Seniors like to remain mentally active. The program benefits those attending the presentations as well as those giving them. 7 Dream FSO Associates Deliver the Dream Together You can dream, create, design and build the most wonderful place in the world, but it requires people to make the dream a reality. -Walt Disney Although starting a new senior retirement community from the ground up is a challenge, it’s one that we’ve been able to achieve at GreenFields of Geneva. We have two very significant advantages. First, we have a topnotch team of associates with years of training and experience in providing the highest quality care and services for aging adults. Furthermore, Friendship Village, GreenFields’ sister community has more than three decades of delivering excellence to our residents. The management and associates, as well as the residents of Friendship Village have willingly and graciously shared their insights and talents at GreenFields. Friendship Village presented GreenFields with a tree as a gift for the new community. 8 D Deliver Sterling Friendship Award Honoring the Alexian Brothers of Chicago For the last fourteen years, Friendship Village and Friendship Senior Service Foundation have honored individuals epitomizing the highest ideals of older adult living and personifying the positive aspects of aging. The Sterling Friendship Award recognizes recipients’ continued contributions to the well-being of others and distinguished accomplishments in business, community and related fields. Last autumn, Friendship Senior Service Foundation honored the Alexian Brothers of Chicago for their outstanding care of older adults in our community and nationwide. Alexian Brothers provide a myriad of services including major initiatives in pediatrics, oncology, neurosciences and mental health. Most importantly to Friendship Senior Service Foundation is the Brothers’ commitment to older adults through their three Design retirement communities in Wisconsin, Missouri and Tennessee. Through Alexian Brothers Senior Ministries, the Brothers continue an 800 year tradition of caring, expressed in the programs and services tailored to the unique needs of older adults. Like Friendship Senior Options, the Brothers endeavor to make life more enjoyable, enriching and satisfying for people of all ages. Working in tandem with our efforts, the Brothers strive to provide quality services for adults over 65 years old, recognizing the importance of all people and the dignity of each human life. Alexian Brothers of Chicago were recognized at the Annual Sterling Award Dinner. Proceeds benefitted the Secret Garden project, an enclosed space at Friendship Village designed for residents of assisted living to safely enjoy the outdoors. The future belongs to those who believe in the beauty of their dreams. -Eleanor Roosevelt The recipients of the Sterling Friendship Award were the Alexian Brothers of Chicago. They are pictured with FSO President and CEO, Stephen A. Yenchek. 9 Friendship Senior Service Foundation’s Secret Garden You can plant a dream. -Anne Campbell Our dream for the Secret Garden will soon become a reality thanks to the generosity of the supporters of Friendship Senior Service Foundation. The garden, which will be an enclosed space at Friendship Village, is designed to provide residents of assisted living an opportunity to safely enjoy the outdoors. The Secret Garden has been two years in the dream and design phases, and is being funded through proceeds from our Annual Sterling Friendship Award Dinner and other contributions. The Secret Garden has been designed to include a labyrinth that can be used for reflection and quiet meditation, a bubbling fountain, raised planting beds, semi-private seating areas and patios, and spaces for yoga. The garden will include a variety of ornamental trees and fragrant shrubs. The dream for the Secret Garden supports the research from Texas A & M and Texas State University indicating that gardening and exposure to the outdoors improves the quality of life and physical activity of older adults. Gardening has been shown to improve life satisfaction and energy, activity and health levels. We look forward to delivering on this dream in the near future. 10 Delivered by Friendship Senior Options: Awards: Friendship Village - fourth, five-year re-accreditation from the Commission of Rehabilitation Facilities (CARF) GreenFields of Geneva - selected by the AIA/AAHSA for all issues of The Design for Aging News Friendship Village - LSN Community Impact Award 2011 Schaumburg School District 54 Community Partner Award 2011 Honor Award from Volunteer Center of Northwest Suburban Chicago Trade Publications: “Spiritual Leadership” published in McKnight’s Long Term Care News “Exploring the Male Journey” published in LeadingAge Magazine “Hiring and Leading Creative People” published in LeadingAge Magazine “A Team for All Ages” published in McKnight’s Long Term Care News Seminars and Public Speaking: “Make it to Market - Post Crisis-Access to Capital” - at Life Services Network Conference “Process of Aging” - at Schaumburg Library “Leading Creative People” - at DuPage Association of Volunteer Administrators “From Our Generation to Yours Community Outreach” - at Life Services Network Conference “Introducing Contemplative Spirituality with Seniors” - at Life Services Network Annual Conference “Toward an Interfaith Chaplain Ministry in a CCRC” - at Life Services Network Annual Conference “Leading Intergenerational Teams” - at Northwest Volunteer Administrators Network Courses: Friendship Village associates developed “Exploring the Male Journey” with students enrolled in Roosevelt University, Continued Learning Program. Overview of Friendship Senior Options Fiscal Year 2012 Fiscal year 2012 will be remembered as a transition year for the organization. Although the operating performance was not as strong as the prior year, the opening of the new Greenfields community is expected to add to an even stronger organization as the community fills with new residents. On a consolidated basis, revenue increased by 2.6% while expenses increased by 5%. The start-up expenses of the new GreenFields community resulted in operating expenses exceeding operating revenues. As census builds at GreenFields, the margins are projected to become positive. Both depreciation expense and interest expense increased over the prior year due to the addition of the GreenFields community. Additionally, $2.2 million of capital improvements were made to the Friendship Village community. Investment income remains positive but is down from the prior year due to the volatility in the markets. $46,000,000 $44,000,000 $42,000,000 $40,000,000 $38,000,000 $36,000,000 $34,000,000 Organization-Wide Revenue 2008 2009 2010 2011 2012 Days Cash on Hand 350 300 250 200 150 100 50 0 2008 2009 2010 2011 FINANCIAL SUMMARY March 31, 2012 and 2011 FINANCIAL POSITION Total Assets Total Liabilities Net Assets: Unrestricted Temporary Restricted Permanently Restricted Total Net Assets Total Liabilities and Net Assets RESULTS FROM OPERATIONS Total Revenues, Gains and Support Total Expense Operating Income (loss) Depreciation and Amortization Interest Net income (loss) on Investments Increase (decrease) in Unrestricted Net Assets Non-Cash Changes to Net Assets Net Proceeds - Refundable Entrance Fees Capital Acquisitions Change in Current Assets and Liabilities Change in Restricted Assets Proceeds on Refinancing Net (purchase) Sales of Investments Bond Payments Net Change in Cash Position Fund Restricted for Liquidity Support Cash Generated from the Community 2012 2011 $304,333,208 $301,831,478 $346,492,912 $339,273,243 $(42,461,285) 301,581 $(42,159,704) $304,333,208 $(37,630,449) 188,684 $(37,441,765) $301,831,478 $45,385,756 $44,204,109 36,317,582 34,575,346 $9,068,174 $9,628,763 (8,078,318) (7,589,501) 1,783,937 (7,557,920) (6,795,242) 2,667,197 $(4,815,708) $(2,057,202) $3,509,048 16,998,738 (41,224,375) (3,396,434) 112,897 32,437,448 (1,345,000) $2,276,614 $3,702,943 7,374,075 (37,820,873) (2,515,117) (130,201) 116,472,169 (74,869,362) (11,865,000) $(1,708,568) $4,000,000 $6,276,614 $4,000,000 $2,291,432 2012 11 Overview of GreenFields of Geneva Fiscal Year 2012 The community opened its doors to the first residents in January, 2012. By the end of the fiscal year, 39 apartment homes were occupied. In order to have staff available and trained to meet the needs of the first residents, staff was hired in advance of opening. Reserves were established as part of the financing to provide the means to cover the initial start-up expenses. The cost of the project was completed within the established budget. 2016 FINANCIAL POSITION The charts depict how the development of GreenFields was funded as well as the primary uses of funds to bring the community into operation. A conservative steady fill-up of the community is expected over the next 30 months. A portion of the initial entrance fees will be used to pay down debt. In 2016, the community is projected to reach stabilized occupancy defined as 95 percent. At that time, a healthy liquidity ratio of 387 days cash on hand and debt service coverage ratio of 1.43 are expected. GreenFields of Geneva Fill Up Projection Project Use of Funds (000) $3,500 $4,712 200 $25,116 150 $62,881 100 50 0 2012 2013 Residential Living 2014 2015 Assisted Living 2016 2017 Healthcare Interest Income $1,275 Entrance Fees $15,000 $4,257 $3,060 $12,947 $7,537 $2,335 Total Project Source of Funds (000) FSO Note $4,000 Bond Proceeds $116,490 Total Assets Land & Building Furniture & Fixtures Development Cost Marketing Cost Support & Contingency Accrued Interest Interest Related Cost Working Capital Reserves Cost of Issuance $123,788,000 Total Liabilities $141,866,000 Total Net Assets $(18,078,000) Total Liabilities and Net Assets $123,788,000 RESULTS FROM OPERATIONS Total Revenues, Gains and Support Total Expense $19,439,000 10,543,000 Operating Income (loss) $8,896,000 Depreciation (3,460,000) Interest and Bond Amortization (7,276,000) Net (loss) on Investments Increase (decrease) in Unrestricted Net Assets 819,000 $(1,021,000) $10,200 250 300 # of Apartments At Stabilization ship Senior Options will provide oversight as well as ongoing support including accounting, human resources and information technology. Assisted living and skilled nursing are expected to open once approved by state licensing agencies. The community is expected to reach stabilized occupancy during fiscal year 2016. Friend- 12 FINANCIAL SUMMARY Land & Building Non-cash changes to Net Assets Furniture & Fixtures Net Proceeds - Refundable Entrance Fees Development Cost Capital Acquisitions Marketing Cost Change inContingency Current Assets and Liabilities Support & Accrued Interest sales of Investments Net (purchase) Interest Related Cost Net Change in Cash Position Working Capital Reserves Cost ofCENSUS Issuance AVERAGE Independent Living $1,896,000 2,184,000 (286,000) 13,000 (2,786,000) - 140 Assisted Living 73 Healthcare 41 254 Overview of Friendship Village Fiscal Year 2012 FINANCIAL SUMMARY March 31, 2012 and 2011 FINANCIAL POSITION Total Assets Total Liabilities Net Assets: Unrestricted Temporary Restricted Permanently Restricted Total Net Assets Total Liabilities and Net Assets RESULTS FROM OPERATIONS Total Revenues, Gains and Support Total Expense Operating Income (loss) Depreciation and Amortization Interest Net income (loss) on Investments Increase (decrease) in Unrestricted Net Assets Non-Cash Changes to Net Assets Net Proceeds - Refundable Entrance Fees Capital Acquisitions Change in Current Assets and Liabilities Change in Restricted Assets Proceeds on Refinancing Net (purchase) Sales of Investments Bond Payments Net Change in Cash Position Fund Restricted for Liquidity Support Cash Generated from the Community CENSUS Independent Living Assisted Living Healthcare 2012 2011 $161,701,637 $168,218,626 $210,404,902 $213,636,554 $(48,703,265) $(48,703,265) $161,701,637 $(45,606,612) 188,684 $(45,417,928) $168,218,626 $45,055,327 $44,106,862 35,380,787 34,975,651 $9,674,540 $9,131,211 (6,993,186) (6,757,268) 979,261 (6,793,382) (6,795,242) 2,380,446 $(3,096,653) $(2,076,967) $2,175,403 4,616,176 (2,181,748) (1,232,493) 1,273,771 (492,780) (1,345,000) $(283,324) $3,729,317 7,222,953 (4,089,236) (1,385,928) (129,828) 10,466,197 (3,577,689) (11,865,000) $(1,706,181) $2,000,000 $1,716,676 $2,000,000 $293,819 505 95 225 825 530 92 228 850 Friendship Village completed another fiscal year complying with all bond covenants. Revenue increased by 2.2 percent over the prior year while expenses increased 1.3 percent. Management continues to control expenses as pressure continues on building and sustaining census. As the rate of attrition has increased at Friendship Village due to residents’ health care needs increasing, additional pressure is placed on generating a greater number of new residents moving into the community. With the average age of buildings and equipment being just over nine years and the oldest building at 35 years, reinvestment into the community is certainly evident. Net entrance fee receipts amounted to $4.6 million and net cash generated from the community after all payments including debt service of $8.1 million amounted to $1.7 million. Although the investment markets were volatile during the past year, nearly $1 million was earned on the investment portfolio. Days in Accounts Receivable 35 30 25 20 15 10 5 0 2008 2009 2010 2011 Home Health 2% Healthcare 53% 2012 Average Age of Community 10 9 8 7 6 5 4 3 2 1 0 2008 2009 2010 2011 2012 Sources of Operating Funds Independent Living 35% Assisted Living 10% 13 Dream Our Generous Donors $200,000 and Above Mr. Thomas Whalon 14 MidAmerican Energy Midwest Energy The Northern Trust Company $10,000 to $24,999 Schaumburg Bank and Trust Lend Lease (US) Construction Inc. Company, N.A. Davis Harrison Dion Strategic Ms. Jean Schlinkmann Communications Mr. and Mrs. Larry L. Shoemake Travelers Insurance Companies Dorsky Hodgson Parrish Yue Mr. Duane Tyler Architects Wells Fargo $5,000 to $9,999 Mr. and Mrs. Stephen A. Yenchek Alexian Brothers Hospital Network Ziegler Capital Markets Group ARAMARK Senior Living Services The Loyola Group $500 to $999 Michael’s Funeral Home Mrs. Kathryn Anderson Steve and Janet Smith ARCH Consultants Smith, Hemmesch, Burke and Arthur J. Gallagher & Co. Kaczynski The Care of Trees Mr. John Chipman $2,500 to $4,999 Contract Flooring Service Mr. and Mrs. Ronald A. Ahlman Darcy Davidsmeyer and Mr. and Mrs. Charles W. Cassell Ray Morin Ms. Monica Hork Mr. and Mrs. Frank J. Dawson Ms. Patricia Mash Mr. and Mrs. Clark Delanois New Process Steel Formally Modern Tuxedo Riehle Development, LLC HR Advantage Paul and Maureen Schaffhausen Jeffery Asset Management Ms. Catherine F. Smith Mr. W. Patrick Long Mr. and Mrs. Bowen H. Tucker Patty and Doug Sanches Smith Affiliated Capital Corp. $1,000 to $2,499 Dr. and Mrs. E. Delroy Stutzman, Jr. Alliance Rehab & Alliance Tovar Snow Professional Pharmacy Services Mr. Norman D. Weaver Mr. and Mrs. Robert M. Alston American InterContinental $250 to $499 University Altman, Greenfield & Selvaggi, LLP Baird’s Decorating Services, Inc. Mr. and Mrs. Thomas N. Castronovo Mr. Bradley M. Barrie Mr. and Mrs. Norbert Ciesil CliftonLarsonAllen Mr. and Mrs. Cary Cramer Mr. Herbert Demmel Cunningham Construction Dominick’s Carpet and Tile Co., Inc. Ms. Magdalena Del Real John P. and Kathleen A. Gilmer Mr. Dean Dellaria GlynnDevins Marketing and Mrs. Judi Donovan Advertising Mr. Bruce Dopke and Greystone Communities, Inc. Ms. Linda Cain Health Care Service Corporation Mrs. Jacqueline L. Elliott Ivy Marketing Group First Security Systems, Inc. Ms. Rebecca Johnson Ms. Katharine R. Garbarek Mr. and Mrs. Thomas A. Johnson Mr. and Mrs. Joseph H. Gondek Katten Muchin Rosenman Mr. and Mrs. Walter J. Gonia Foundation, Inc. HCI Fundraising Mr. and Mrs. R. Kim Klockenga Hill Rom Laurus Strategies Hitchcock Design Group Ms. Violet Luzar Ms. Hope L. Hoenig Mr. and Mrs. Robert Marta Mr. Richard A. Johnson Ms. Lorraine Kittelson Medline Industries Mr. and Mrs. James P. Moffett Mr. Jeffrey Nyberg Mr. and Mrs. G. Walter Ostrand, Jr. Mr. and Mrs. James L. Quigley Republic Services, Inc. Mr. and Mrs. Thomas Rivera Mrs. Anna M. Safstrom SS&G Financial Service, Inc. $100 to $249 A.V. Powell & Associates, LLC All Sealants Inc. American Agricultural Insurance Company Ms. Darlene J. Bachal Ms. Jo Ann R. Bailey Mr. and Mrs. William T. Balcom Mr. and Mrs. Harry W. Barnes Mrs. Terri Barrowman Ms. Diana Bell Mrs. Doris H. Blachut Mr. and Mrs. Wilbert A. Blum Ms. Virginia B. Brown Mrs. Maryaldene Busch Mr. Myron Candioto Mr. and Mrs. Charles J. Capuder Mr. and Mrs. J. William Chapman Mr. and Mrs. Charles Christensen Mr. and Mrs. Jerome W. Conlon Mr. and Mrs. Leon S. Conlon Mrs. Helene Corcoran Ms. Helen J. Curoso Ms. Diane Davidson Mr. and Mrs. Edward C. Dernulc Mr. and Mrs. Anthony L. Dini Mr. David A. Dobbelstein Mrs. Mildred Elliott Mr. Conroy V. Erickson Mr. and Mrs. Charles P. Esposito Mr. James A. Fors Friendship Village Red Hat Society Ms. Marilyn Froehlich Mr. Raymond Gerke, Jr. Ms. Anju Goswami Gullo International Development Corporation Ms. Emerald V. Hall Ms. Helga Haller Mrs. Andrea Harrison Ms. Cheryl A. Hill Ms. Ruby S. Hirakawa International Exterminator Co., Inc. Ms. Donna J. Jackson Mr. and Mrs. R. Thomas Jaeger Mr. and Mrs. John A. Jaros Mrs. Adele Kasprzyk Anonymous Larsen Envelope Co., Inc. Mr. and Mrs. Brian F. Lavin Mr. Gerald Levin Mrs. Katherine M. Madison Mr. and Mrs. James M. Malloy Ms. Judith Marren Mr. and Mrs. Gary L. McClung Ms. Roseanne McGrath Mr. Paul B. Mierkiewicz Ms. Dorothy M. Mohn Mrs. Barbara Mueller Ms. Leslie S. Mullens Reverend Donald B. Myrom,Th.D. Mr. and Mrs. John E. Near Mr. and Mrs. Henry E. Niedzwiecki Mr. and Mrs. Kenneth C. Niesner NRC Realty & Capital Advisors, LLC Ms. Eloise Obradovich Ms. Shirley C. Odegaard Mr. Rick A. Paisley Ms. Caroll A. Panczyk Ms. Judy Petersen Phoenix Textile Corporation Mrs. Judy Pitzele Platt Hill Nursery Mr. and Mrs. William D. Powell R. Carrozza Plumbing Co., Inc. Ms. Lynn Randazzo Ms. Gertrude Rasmussen Mr. Jeffrey E. Rose Mr. Robert Rosenberg S. S. Schwarz Construction Inc. Warren Schlatter Anonymous Mr. Barry Smith Mrs. Mildred D. Spath The Starek and VanMaren Families Mr. and Mrs. Reinhart Steinbart Rita Tweed Washburn Machinery, Inc. Mrs. Lorayne E. Weirich Whaba Medical Inc. Wright Benefit Strategies, Inc. Ms. Geraldine G. Wuester Mr. and Mrs. Peter R. Young, Jr. zumBrunnen, Inc. $1 to $99 Ms. Elizabeth Ahlf Ms. Nancy Aldridge Mrs. Florence Allen Mrs. Shirlee Anderson Anderson Lock Company Mrs. Violette L. Angell Mrs. Margaret E. Arendt Mr. and Mrs. David W. Bartels Ms. Barbara Basinski Ms. Ruth E. Baum Mr. and Mrs. John B. Begley Ms. Muriel P. Berg Ms. Lori Bies Mr. and Mrs. Richard Blackford Ms. Marion L. Bohm Ms. Susan Bottum Ms. Florence A. Bowers Ms. Helen Bowler Breda Moving Company, Inc. Ms. Gwen Brown Ms. Lois Brown Mr. and Mrs. Stan Brzozowski Mr. George Byrd Ms. Carol Campbell Ms. Anne Marie Cannizzo Mr. Stanley Carlson Ms. Elaine Y. Chin Ms. Deanna L. Clark Ms. Margaret C. Clayton Mr. Patrick Coffey Mrs. Carmelita Cole Ms. Elizabeth D. Costa Mrs. Nancy Culver Ms. Dorothy Curtis Mr. William J. Darras Mrs. Leona Davis Mr. Robert Deitmer Ms. Ceyanna Nicole Dent Mr. and Mrs. Michael C. Dill Ms. Victoria B. Dirc Ms. Janice M. Dittmer Ms. Blanche Dobrenick Ms. Jean G. Doherty Mr. and Mrs. William Downing Ms. Elsie Eberhard Mr. James Egan Mr. and Mrs. Thomas S. Eggers Ms. Vera Eng Ms. Diana L. Esposito Ms. Joan Farnsworth Ms. Sherry A. Farnsworth Mrs. Margaret Faust Mr. and Mrs. Mark Fecht Mrs. Gloria J. Fidler Mrs. Louise Fisher Ms. Mary C. Fisher Mrs. Linda G. Fitzgerald Ms. June P. Fox Mr. Chris Frackiewicz Design Mr. and Mrs. Ernest Frankovich Ms. Helen E. Fredrickson Ms. Joyce Furtkamp G.A. Tolentino Insurance Agcy., Inc. Mr. and Mrs. Marc H. Gallion Ms. Eileen Ganko Mr. and Mrs. Edward J. Garland Mr. and Mrs. Joseph M. Germano Ms. Shirley R. Gillespie Ms. Nancy M. Gilson Ms. Berna K. Gingras Ms. Entela Gjika Mr. and Mrs. Dennis Golemba GoodSearch Mr. and Mrs. John L. Gorny Ms. Pamela S. Graff Ms. Kit Graham Ms. Gayle Greco Mr. and Mrs. Robert E. Green Ms. Genevieve Grillo Ms. Joanne Hagg Mr. and Mrs. Charles B. Harker Mr. and Mrs. Arthur L. Hauger Mr. and Mrs. Edward R. Hauser Mr. and Mrs. Steve R. Heeter Mr. and Mrs. Gregory J. Heim Mrs. Harriette E. Herrera Mrs. Maryjane M. Holmes Ms. Gladys L. Huettel Mrs. Ronette A. Icso Ms. Karen Imhof Ms. Marjory R. Irvin Ms. Alice M. Iverson Mr. and Mrs. Robert C. Jaklevic Mr. Gary M. Jasutis and Ms. Leslie A. McKillop Mr. and Mrs. John Jerusis Ms. Alice M. Kalish Anonymous Mr. and Mrs. Donald Keehn Mr. and Mrs. David W. Kellenberger Mr. and Mrs. Daniel J. Kelly Ms. Norma Klage Ms. Susan Klann Ms. Georgiana R. Klein Ms. Elaine E. Klemm Ms. Bette Kocian Mr. Theodore J. Koenig Mr. and Mrs. Steven A. Koga Ms. Marilyn Kouba Ms. Delphia L. Kraemer Mr. and Mrs. Ken Lach Mr. Frank Lach Ms. Dorothy Ladner Ms. Jean N. 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