FREQUENTLY
ASKED
QUESTIONS
1. How does FanVision work? Where does it get its signal from?
FanVision is a hand-held device you use while attending a game that gives you unprecedented freedom
to shape your sports fan experience. Its signal comes from a UHF-dedicated broadcast center at the
event staffed with FanVision producers who deliver exclusive event content to the device.
2. What channels do I get with FanVision?
FanVision provides on-demand content channels with a variety of instant replays, dedicated camera
angles, live out-of-town games, local audio broadcasts, in-game highlights, NFL Red Zone, NFL
Scoreboard, game and player stats, fantasy football, and much more.
3. Who provides FanVision stats?
The device delivers official, real-time statistics directly from the NFL.
4. Do I need an internet connection to use FanVision?
No. Once at the stadium the device will automatically detect and begin receiving the FanVision broadcast
signal.
5. Is FanVision WiFi enabled?
The device has been designed with WiFi capability. This feature will be available for future use on the
device.
6. Will there be software updates and upgrades available?
Yes. As a registered owner of the device you are entitled to software updates as they become available.
7. How will I be informed of updates and upgrades?
Registered owners will have the option of receiving automatic email notifications from FanVision when
software updates become available. Notification of updates will also be posted on the FanVision online
support site.
8. How do I update or upgrade the software?
FanVision has a USB port which allows for content and software upgrades from the internet.
9. What kind of display system does FanVision have?
FanVision features a 4.3inch LCD display providing for 8.4Mbps continuous video streaming.
10. What accessories are available for FanVison?
There are numerous accessories available for your FanVision including lanyards, car and wall charger,
batteries, ear buds, and covers branded with your favorite NFL team! See the online FanVision catalog
for a complete selection of accessories.
11. Is FanVision compatible with any other smart device?
FanVision is a dedicated device designed specifically for enhancing the fan experience at live, sports &
entertainment events.
12. What is the USB connection used for?
The FanVision USB port is used for content and software upgrades from the internet.
FREQUENTLY ASKED
QUESTIONS
CONTINUED
12. What is the USB connection used for?
The FanVision USB port is used for content and software upgrades from the internet.
13. How long does the battery last?
The FanVision battery, when fully charged, will provide up to 6 hours of continuous data and video
streaming.
14. How do I recharge the battery?
Batteries can be recharged by using your FanVision wall and/or car charger.
15. How long does it take to recharge the battery?
A fully drained battery will take up to five hours to recharge.
16. Why doesn’t my FanVision device work?
Your FanVision will only work within venues that are enabled with our broadcast technology.
17. If I experience connection issues, who do I contact?
FanVision-branded kiosks and support staff will be available at the venues to provide assistance.
18. If I require service or repair, who do I contact?
Registered FanVision users can visit www.fanvision.com/support.html or call 1-866-704-1521
with questions or for service/repair.
19. If I have purchase or billing questions, who do I contact?
Fans can visit www.fanvision.com to purchase devices and to answer any billing questions.
20. Why can’t I use my FanVision device at home?
Your FanVision will only work within the venues that are enabled with our broadcast technology.
21. Can I use my FanVision device at any NFL stadium?
Visit www.fanvision.com for a complete list of NFL clubs and other FanVision-enabled venues.
22. How do I know if my FanVision device will work at a stadium, arena or sporting event?
For your FanVision device to work, your device must be registered and activated.
23. Where else and for what other events can I use my FanVision Device?
Visit www.fanvision.com for a complete list of NFL clubs and other FanVision-enabled venues.
24. How much is the subscription service after the first year’s free subscription expires?
For information on subscriptions please visit www.fanvision.com.
25. What makes FanVision better than the competition?
FanVision’s broadcast technology is specifically designed for live events, and is capable of
streaming synchronized video, data, and audio to an unlimited number of fans.
26. Will FanVision provide free or discounted upgrades for new versions of the device?
For more information, visit www.fanvision.com for upcoming promotions and features.
THE GAME’S
IN YOUR HANDS
WATCH & LISTEN TO LIVE VIDEO & AUDIO
BROADCASTS WITH INSTANT REPLAY*
• Local Broadcast
• Out-of-Town Games
• Instant Replay
• In-Game Highlights
• NFL Red Zone
• Club-Exclusive Content
• Pre- and Post- Game
Highlights & Analysis
GET READY TO TAKE YOUR IN-STADIUM,
GAME-DAY EXPERIENCE TO A WHOLE
NEW LEVEL
1
6
*Content lineup may vary based on availability
4
2
45
3
2
1 VIDEO: ACCESS THE VIDEO MENU
ACCESS
10 UNIQUE
CHANNELS
STATS:
ACCESSCONTENT
THE STATS
MENUON
BACK: RETURN TO LAST PAGE 3
ACCESS
THE
HOME
PAGE4
VIDEO: ACCESS
THE
VIDEO
MENU
1 HOME:
2
STATS: ACCESS THE STATS MENU
BACK: RETURN
TO LAST PAGE
CHARGER
INPUT
HOME: ACCESS THE HOME PAGE
3 EARPHONE JACK
2 CHARGER INPUT
3 EARPHONE JACK
4
5
NAVIGATION KEYS
DEMAND AND IN REAL TIME!
SELECTION
POWER
ON/OFF
5 NAVIGATION
KEYS
VOLUME UP
SELECTION
VOLUME DOWN
5
GET INSTANT STATS & ANALYSIS
• Game Stats
• Player Stats
1
6
• Premium In-Stadium
Camera Feeds
- Quarterback Cam
- 50 Yard Line Cam
- End Zone Cam
- Goal Post Cam
- Sky Cam
- And More
• Fantasy Football
• NFL Scoreboard
GETTING STARTED
• Before using FanVision for the first time – remove the battery’s
protective tab.
• Charge the device with the supplied charger before each event.
Full charge takes 5 hours. Battery level is shown at top-right of screen.
• A fully charged device should provide up to 6 hours of
continuous usage.
ADDITIONAL INFORMATION
• FanVision will only work within the confines of the stadium
(bowl, selected concourses & parking areas).
POWER ON/OFF
• Keep FanVision dry. Wipe off any rain or water drops.
UPAND BATTERY LEVEL
• In the rare event that FanVision should freeze, ensure battery is
SIGNAL
6 VOLUME
VOLUME DOWN
charged, power unit OFF and then back ON.
6 SIGNAL AND BATTERY LEVEL
www.fanvision.com/support