Program: Boost Your Resilience For Greater Performance,
Success and Satisfaction
T hinking Your Way T o Better Results At Work And At Home
Boost Your Resilience is a personal skills development program designed to promote resilience – the
ability to remain focused, on-task and in problem solving mode – in the face of workplace challenges
like change, ambiguity and uncertainty. The program also helps participants connect to positive
emotions, beliefs and values that will motivate and inspire them even in the midst of major challenges
Course Goals:
At the end of this program, participants will be able to:
· Better understand how their thoughts drive their feelings and actions.
· Recognize that their thoughts are often not accurate, especially in the midst of adversity.
· Realize how inaccurate thinking can derail their efforts.
· Utilize 4 concrete, practical skills to think more flexibly and accurately and to solve problems
more effectively.
· Utilize 3 additional skills to tap into positive emotions, identify positive values and beliefs, and
commit, connect and engage in new and meaningful ways.
· Apply all 7 skills to any work or life situation to become more resilient, productive and
successful.
Target Audience
·
·
·
·
Sales, Customer Service
Human Resources
Management & Leadership
Employees at all levels exhibiting low levels of resilience
Business Issues Addressed
The 7 Adaptiv Skills of Resilience are foundational skills that can leverage practically any work or life
situation for better results. The Adaptiv Skills are particularly effective in:
·
·
·
·
·
·
·
·
Improving sales performance
Boosting customer satisfaction
Increasing individual productivity
Improving leadership effectiveness
Motivating and inspiring employees at all levels
Navigating change and other uncertainties with greater confidence and success
Reducing turnover and improving attendance at the front line
Building stress hardiness
Participation in this training program typically results in sustainable increases in bottom line
productivity and performance, and provides consistent return on the training investment.
© Copyright Adaptiv Learning Systems, 1998 – 2012. All rights reserved.
The material in this document is both copyright and patent pending protected. This document is intended for use solely by the recipient. No part of
this document may be reprinted, copied, adapted, or otherwise utilized without the express written permission of Adaptiv Learning Systems.
Course Components and Materials:
1.
2.
3.
4.
5.
®
®
Resilience Factor Inventory (RFI ) – web-enabled self-administered and self-scoring resilience
test
Pre-course Questionnaire – brief feedback form used by Adaptiv facilitator to customize the
resilience training course for each group
Participants Guide – contains worksheets, slide handouts, etc. to accompany the workshop
“The Resilience Factor” – Book co-authored by Adaptiv co-founder Dr. Andrew Shatté, which
provides additional background and serves as a course review tool.
The Resilience Workbook (optional) – a new document developed by Adaptiv co-founder Dean
Becker in collaboration with The Hay Group. The Resilience Workbook can serve as a “light”
introduction to the Adaptiv Skills of Resilience, or as a review tool following Boost Your Resilience
training.
Course Length: One day, plus approximately 20 minutes of pre-work
Program Overview:
Introduction: Participants are introduced to the concept of resilience, including the 7 Resilience
Factors, and learn about the scientific validity of the Adaptiv resilience model. Resilience Factor
Inventory scores are discussed and participants learn how to use a Strength/Skills Grid to focus on the
specific Adaptiv Skills they need to boost their personal resilience profiles. Participants receive group
feedback from the Pre-course Questionnaire on their specific workplace issues, which are referenced
throughout the program.
Skill 1: Locating Emotion Radars
Purpose: The foundation of the Adaptiv Process, this skill introduces participants to the powerful
impact of their thoughts on their emotions and behavior.
Learning Outcomes:
At the end of the module, participants will be able to:
· Identify their predominant “Emotion Radar” and the thinking that causes it
· Using a Personal Adversity Worksheet, identify the specific situations that trigger their nonresilient thoughts and drain their resilience
· Using a “Pet Emotions” Worksheet, determine which negative emotions they experience most of
the time and why
· Learn how to quickly identify their “tickertape” thoughts in the face of adversity
· Relate these learnings to specific workplace and personal situations
· Learn how to use this skill to improve interactions with peers, subordinates and superiors
Key Content:
·
Word Jumble Activity – A fun exercise designed to simulate an adversity and demonstrate the
wide range of individual responses to a challenging task
·
Practice examples – Participants work through real-life examples to learn how to identify their
thinking and how it affects their mood and behavior
·
Common Thought-Emotion Connections – Behavioral science has mapped out what kinds of
thoughts, or beliefs, lead to which emotions. This is a powerful tool for both individuals and
managers to improve their interpersonal interactions.
Resilience Factors Boosted:
·
This Skill boosts each of the 7 Resilience Factors – Emotion Regulation, Impulse Control, Causal
Analysis, Self-efficacy, Optimism, Empathy and Reaching Out.
© Copyright Adaptiv Learning Systems, 1998 – 2012. All rights reserved.
The material in this document is both copyright and patent pending protected. This document is intended for use solely by the recipient. No part of
this document may be reprinted, copied, adapted, or otherwise utilized without the express written permission of Adaptiv Learning Systems.
Skill 2: Avoiding T hinking T raps
Purpose: Participants learn about why human beings take shortcuts in their thinking and how these
shortcuts can lead to 7 common thinking errors. Participants learn a skill to detect the one or two
Thinking Traps that each of them fall into, how these Thinking Traps rob them of their resilience, and
how to avoid them.
Learning Outcomes:
At the end of the module, participants will be able to:
·
Explain why people learn to take thinking shortcuts, and the benefits and pitfalls of doing so
·
Define the 7 most common Thinking Traps
·
Identify the one or two Thinking Traps they fall into most often
·
Avoid these Thinking Traps to become more resilient
Key Content:
·
What makes us the smartest animals on the planet
·
Why we take thinking shortcuts and how they can let us down
·
The 7 most common Thinking Traps, with examples taken directly from the group’s workplace
experiences
Resilience Factors Boosted:
·
Emotion Regulation, Impulse Control, Causal Analysis
Skill 3: Navigating Around Negative Icebergs
Purpose: Help participants identify their more deeply held “Iceberg Beliefs” that can fuel out-ofproportion emotions and behavior when reacting to an adversity.
Iceberg beliefs are big belief systems that we develop over time (an example is, “I must do everything
perfectly”). We are only aware of the tip of the belief – the bulk is unconscious, just as 90% of an
iceberg is below the surface of the water. When we bump against these icebergs at work, we see big
clashes between leaders and those they lead. In this skill we guide participants to detect their
icebergs and teach them specific tools to melt the iceberg, steer around it – or even to embrace it with
awareness of the downsides.
Learning Outcomes:
At the end of the module, participants will be able to:
·
Describe the difference between Surface Beliefs and Iceberg Beliefs
·
Explain how the human mind stores information and how our belief systems get activated
·
Understand how Iceberg Beliefs can play out in the workplace
·
Identify their own Iceberg Beliefs and the kinds of situations that trigger them
·
Evaluate the upsides and downsides of their predominant Iceberg Beliefs
·
Anticipate their Iceberg Beliefs and melt them, steer around them, or embrace them – with
awareness.
Key Content:
·
Belief Systems In Action – An exercise designed to show how our belief systems are activated
and how this can affect our resilience
·
How Iceberg Beliefs play out in the workplace
·
An Argument – Audio example
·
Detecting Icebergs Skill – Using four questions that help uncover Iceberg Beliefs
·
Paired practice
Resilience Factors Boosted:
·
Emotion Regulation, Empathy, Reaching Out
© Copyright Adaptiv Learning Systems, 1998 – 2012. All rights reserved.
The material in this document is both copyright and patent pending protected. This document is intended for use solely by the recipient. No part of
this document may be reprinted, copied, adapted, or otherwise utilized without the express written permission of Adaptiv Learning Systems.
Skill 4: Getting Flexible With Explanations
Critical thinking and effective problem solving are crucial abilities for people at all levels of the
organization. We all develop a style of explaining the adversities in our world. These styles become
rigid and inflexible and get in the way of good problem solving. In this skill, participants learn to get
flexible around their causal thinking to become more creative – and more effective – problem solvers.
Purpose: Learn a structured process to diagnose the root causes of problems comprehensively and
accurately, in order to solve difficult problems more efficiently and with better outcomes. Skill 4 is a
true prescription for out-of-the-box thinking.
Learning Outcomes:
At the end of the module, participants will be able to:
· Describe a structured process for solving problems more effectively
· Define Explanatory Style – an important aspect of Thinking Style that affects problem diagnosis
· Identify their own Explanatory Style using the Three Dimensions of Explanatory Style
· Use the process on a real-world problem situation and develop a winning solution strategy
· Understand how this skill can lead to better problem solutions and more effective use of limited
resources, both at work and at home.
Key content:
· How we solve problems “in the wild” and why we often fall short
· The Three Dimensions of Explanatory Style
- Me / Not Me
- Always / Not Always
- Everything / Not Everything
·
The Challenging Beliefs process –administered using individual, small group and large group
activities
·
Case Study – How Challenging Beliefs improves problem solving, productivity and resilience
Resilience Factors Boosted:
·
Impulse Control, Causal Analysis, Self-efficacy, Optimism
Skills 1-4 help people deal more effectively with workplace adversities like doing
more with less, personality clashes, work-life balance, and constant change. But
more is needed to help people reach out, take on challenges and opportunities – to
become bold and entrepreneurial. Skills 5 - 7 achieve this.
Skill 5: Harnessing Positive Emotion Radars
In Skill 1 we learned that specific thoughts lead to specific negative emotions (a violation of rights and
lack of resources belief such as “my manager sets me unrealistic objectives” will always lead to
frustration and anger). The same is true of the positive feelings – contentment, pride, respect, job
satisfaction, engagement. In Skill 5 participants learn to find those moments when their thinking leads
to positive emotions and how to experience those as fully and as often as they do the negative.
Purpose: Learn the powerful impact of their thinking on the positive emotions they experience, and
how to experience them more often and more fully.
Learning Outcomes:
At the end of the module, participants will be able to:
· Describe the kinds of thinking that lead to various positive emotions
· Identify their predominant positive emotion radar
· Practice a skill to experience positive emotions more often and more fully
© Copyright Adaptiv Learning Systems, 1998 – 2012. All rights reserved.
The material in this document is both copyright and patent pending protected. This document is intended for use solely by the recipient. No part of
this document may be reprinted, copied, adapted, or otherwise utilized without the express written permission of Adaptiv Learning Systems.
Key content:
· Common Positive Emotion Radars – The kinds of thinking that leads to experiencing the major
positive emotions
· Paired Activity and Large Group Discussion – What is the positive emotion you experience the
most, and how to experience it more fully. How to expand your thinking to experience other
positive emotions at work and in other areas of life
Resilience Factors Boosted:
·
Self-efficacy, Optimism, Reaching Out
Skill 6: Tapping Into Positive Icebergs
Every employee, whether individual, manager, or leader, has a set of values that propels and guides
them. These are motivating and inspiring, but they often lay hidden below the surface of awareness.
In Skill 6 we help people uncover their various work ethic, management, and leadership icebergs and
tap into them to stay motivated. We also teach them ways to better communicate these values to
those they lead.
Purpose: Identify, tap into, and communicate the positive values that motivate and inspire, especially
in challenging times.
Learning Outcomes
At the end of the module, participants will be able to:
· Define and recognize Positive Icebergs
· Describe their management or leadership style
· Describe their work philosophy
· Describe the values by which they lead their lives
· Tap into their Positive Icebergs more easily and communicate them to others
Key Content
· Phillipides and the Human Spirit – A story about Positive Icebergs and Personal Values
· Your Leadership Values
· Aligning your Values with the values of your company
· Developing a Personal Mission Statement
Resilience Factors Boosted
·
Emotion Regulation, Impulse Control, Self-efficacy, Reaching Out
Skill 7: Finding Connection & Commitment
There are 3 levels of connection to a job. Level 1 – I’m in the job only for the pay and the benefits.
Level 2 – I enjoy the challenge and the people. Level 3 – I believe my work makes a valuable
contribution to the company and to my community – for the greater good.
Our research at Adaptiv and the University of Pennsylvania shows that the more connected a person
is to their job, the greater their resilience and their level of job satisfaction. Most entry-level employees
and lower-level managers are at Level 1. Less than half of middle- and upper-level managers are at
Level 2. Even fewer are at Level 3. In Skill 7, we guide participants to find a higher level of
connection so they can be better equipped to take on more challenges and opportunities to lead your
organization into the future.
© Copyright Adaptiv Learning Systems, 1998 – 2012. All rights reserved.
The material in this document is both copyright and patent pending protected. This document is intended for use solely by the recipient. No part of
this document may be reprinted, copied, adapted, or otherwise utilized without the express written permission of Adaptiv Learning Systems.
Purpose: Become aware of their current level of connection, and learn a skill to achieve greater
levels of connection, meaning in, and commitment to their jobs
Learning Outcomes
At the end of the module, participants will be able to:
· Identify the 3 levels of connection to a job and why it matters
· Determine their own level of connection
· How to raise their own level of connection and create greater meaning
Key content
· The “Shrinking We and the Growing I” – what the research shows
· Breakout activity – what is your current level of connection
· Individual activity – creating higher levels of connection
· Poem – “The Labors of Thor” – an inspiring verse that highlights the power of knowing that each of
our contributions matters every day
Resilience Factors Boosted
·
Self-efficacy, Optimism, Reaching Out
Personal Resilience Profile & Action Plan
At the end of each skill, participants are directed to complete a section of their Resilience Profile and
Action Plan. At the end of the day, this completed document provides an effective snapshot of each
participant’s profile, and can serve as an easy-to-reference review of the 7 Adaptiv Skills.
© Copyright Adaptiv Learning Systems, 1998 – 2012. All rights reserved.
The material in this document is both copyright and patent pending protected. This document is intended for use solely by the recipient. No part of
this document may be reprinted, copied, adapted, or otherwise utilized without the express written permission of Adaptiv Learning Systems.