Multi Task Operative
Job Description
Job title:
Multi-Task Operative
Directorate:
Property Services
Department:
Property Maintenance
Responsible to:
Property Maintenance Team Leader
Responsible for:
N/A
Grade:
5
Date Written / Updated:
May 2015

Main Job Purpose:
To undertake property inspections, fault diagnosis,
repairs and maintenance of the Organisation’s stock
and other buildings
MAIN AREAS OF WORK

Undertake approved repairs or installations as a qualified (time served) tradesperson
using additional skills to carry out associated tasks of other trades where required, in
the homes of tenants and some associated buildings (e.g. community rooms) in
accordance with professional quality standards and within procedures set by the
Organisation.

Assess any multi-task operations and undertake work within skill range and report on
course of action and implications for other trades or specialist contractors.
Coordinate with other trades.

Make appointments with tenants for the inspection, diagnosis of faults at their
homes.

Provide Tenants with an effective repairs service, remaining courteous and affording
them respect and dignity while working in their home.

Assess and diagnose faults, estimate repair times and material needs; determine
whether emergency repairs required. Utilise temporary repairs to make safe until
complete repair can be undertaken.

Organise own work and ensure that all work is completed in an efficient manner with
the most economic and effective use of time, materials and skills. Advise tenants of
work content, duration and level of disruption.
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
Keep the tenant and managers informed of progress and report any difficulties
preventing the completion of an effective repair or installation.

Ensure compliance with health and safety regulations and safe working practices,
where necessary advising tenants of safety requirements whilst working.

Ensure the security of buildings and materials whilst work is in progress

Driving a company vehicle whilst at work and ensuring the safe use of the vehicle
while on the road and parked. Carrying out daily maintenance checks on the vehicle
ensuring that tyre pressures and fluid levels are maintained.

Maintain the necessary supply of stocks and supplies to meet regular repair needs.
Source alternative materials and quantities where stock not available.

Maintain tools and equipment in a secure, safe and clean condition.

Participate in the out-of-hours call-out rota and/or respond to emergency requires
for repair

Participated in meetings and training as required.

Maintain all necessary records and administrative procedures required by NPH
utilising technology provided in accordance with instructions.

To carry out any other duties which fall within the broad spirit, scope, levels and
purpose of this job description.
KNOWLEDGE, SKILLS & EXPERIENCE

Literacy and numeracy sufficient to follow plans and drawings; instructions on the
safe use of materials; and the measurement and calculation of materials.

Approved and validated apprenticeship

City and Guilds qualification or NVQ equivalent in appropriate craft

Valid driving licence

Validated training and experience in trade crafts outside of core trade to undertake
multi-task operations

Evidence of continued development of skills and updating of knowledge of craft,
associated material changes and regulation changes.

Knowledge of:
o Regulations appropriate to core craft and associated trade skills:
- Water and Drainage Regulations (where appropriate), Buildings
regulations, COSHH Regulations
o Health and Safety Regulations:
- Fire safety, Asbestos, Working at heights, Ladder safety, Handling of
materials
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GENERAL RESPONSIBILITIES

To implement and positively promote equal opportunities in service delivery and
employment practices.

To take due responsibility and set an example for the health and safety of yourself
and other individuals.

To undertake training and attend meetings as required and directed by your line
manager.

To ensure compliance with Northampton Partnership Homes’ Equality & Diversity
policy at all times.

To take responsibility for managing, monitoring and reducing risk within
Northampton Partnership Homes.

To be committed to delivering a service that is value for money.
VALUES AND ATTITUDE:
Employees of NPH are expected to support delivery of the organisation’s mission, vision and
values as part of their day to day work.
In return, you will be supported by your Line Manager through supervision and support,
listening, training and development and the best resources that we are able to provide to
help you give your best.
NB: This Job Description forms part of the Contract of Employment of the person appointed to this
post. It reflects the position at the present time only, and may be changed at management’s
discretion in the future. As a general term of employment, NPH may make any necessary change in
job content, or may require the post holder to undertake other duties, at any location in NPH’s
service relevant the employees remuneration, role, skills and experience.
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