Vacancy – Meter Reader (Risca area, and within 5
miles of Risca)
Job title:
Department:
Status:
Start date:
Salary
Meter Reader
Field Operations
Permanent
October 2016
Band 2/3
About the role …
We are looking for an enthusiastic individual to join our Field Operations team. This team is involved
in visiting the properties of our customers to read and record water usage. The majority of meters are
external with locations ranging from housing estates and industrial estates to agricultural sites. You
will be provided with weekly workloads which you must self-manage to ensure you achieve your
targets.
We are looking for the role to start as soon as possible on a permanent basis with a probation period
built in. Hours of work are 37 hours per week and you will need to work flexibly between 6am – 8pm
Monday to Sunday.
It is important that we make a good first impression and deliver an efficient, high quality service to
every customer we speak to. This role is key to ensuring this happens by excellent communication
skills and being confident and courteous while speaking to our customers.
The ability to work under pressure and in an ever changing environment are important whilst
recording accurate meter readings. Our field department is divided into teams so a team player is
needed to support colleagues. The role will involve lone working therefore you need to be highly
motivated and energetic. Self-management and planning and organisation skills are key. We are
committed to the importance of Health and Safety and training and therefore expect the same
commitment from you.
A driving licence, home telephone line and broadband connection are all essential for this role.
Does this sound like you...?
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Have an excellent manner all the time
A team player
Willing to go that extra mile for the customer
You will be highly motivated and energetic
Ability to work under pressure
…If it does, then we need to hear from you!
What’s in it for you?
If you join this team we will be able to provide you with a wide range of benefits and schemes provided
by the Retail Services business unit. This includes excellent holiday allowance, childcare vouchers, cycle
to work, holiday trading, along with a generous pension scheme and a range of family friendly policies.
How to Apply
If you think you are the right fit for the role all we need is your CV. You can email this information to
[email protected]. Make sure you tell why you are the right person for the role.
JOB DESCRIPTION
JOB TITLE:
Field Operative – Meter Reader
DEPARTMENT:
Field Operations
REPORTS TO (JOB TITLE):
Area Manager
BAND:
2/3
1.
PURPOSE OF ROLE
Responsible for capturing all meter reading data in line with the Field Operations meter-reading schedule in
order to ensure the customer receives an accurate and timely bill and to avoid unwanted contacts and
complaints.
To undertake any ad hoc field visit that has been requested to either, disconnect the water supply, or to obtain
further information as required by the Company in order to resolve a customer query or dispute
2.
PRINCIPAL ACCOUNTABILITIES
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3.
To capture water meter reading data from water customers meters, using the hand held unit, within
set timescales as directed by the cyclical meter reading schedule
To receive and transmit meter reading data via a handheld unit
To identify unexpected water meter reads, such as higher or lower water consumption profile, and to
record this additional information onto the handheld device in line with the Automated Meter Reading
guidelines
To provide a reason for any water meter that was unable to be read within the schedule, in line with
the Automated Meter Reading guidelines
To place all water meters into a walk order route that optimises the volume of water meters read
To carry out non-cyclical meter reading activity in line with an automated system order requests and
within the set timescales
To disconnect the water supply on commercial properties as instructed by the Commercial Collections
Department
To undertake supply checks on water supplies that have been disconnected for non-payment of water
charges, in line with company guidelines and timeframes, and to immediately escalate any situation,
where the water supply has turned back on, to the Commercial Collections Team for further instruction
To adopt best practice on operational performance to help support the delivery of the department’s
KPI for DG8 meter reading
Establish and maintain effective working relationships with our operational partners across other parts
of the business to ensure objectives are supported and delivered
To proactively undertake a dynamic risk assessment at each field visit to ensure a safe working
environment prior to undertaking each activity
To report all near misses and hazards that could cause potential harm, in line with the Company health
and safety process and procedures
To ensure the company vehicle is regularly checked in line with company policy and that any vehicle
defects are immediately escalated in line with transport guidelines
To log into the Lone Working system, at all times, in Line with company guidelines
KNOWLEDGE SKILLS AND EXPERIENCE
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To have an awareness of or experience in Manual Handling principles and to demonstrate safe lifting
techniques ( Desirable)
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4.
BEHAVIOURS
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5.
To have an awareness of or experience of the Street works act (Chapter 8) and to demonstrate the
appropriate use of guarding and signing where appropriate (Desirable)
To have an awareness of or experience of the National Water Hygiene scheme ( Desirable)
To have an awareness or experience of undertaking dynamic risk assessments within a field
environment and to demonstrate all field activity undertaken is achieved safely without causing
potential harm to self or others ( Desirable)
To have an awareness or experience in undertaking a confined space activity and to demonstrate safe
entry into a confined space area where appropriate ( Desirable)
Experience in or understanding of a customer service environment in order to assist customers in the
field and advise them of the appropriate contact that could help with their query(Desirable)
To have a working knowledge of using hand held technology and remotely transferring data ( Desirable)
To demonstrate experience in first time resolution of issue to be able to support internal performance
measures and company goals
To prioritise Health and Safety at all times and take responsibility for other people’s welfare at work,
including both colleagues and customers
To demonstrate enthusiasm and commitment to provide excellent customer service
To display a positive and professional image at all times to maintain the reputation of the company in
line with our company values
To demonstrate working in partnership with both our Retail business areas and our operational
partners in Wholesale and Daniels
To be able to adapt quickly and positively to any business changes in our rapidly changing business
environment
To take ownership , accountability and to demonstrate initiative for actions taken to ensure first time
resolution and customer satisfaction
To demonstrate excellent organisational skills and self-management to work deadlines and pressures
to achieve the departmental business goals and KPI’s
To demonstrate flexibility within the meter reading window of 6am-8pm in order to maximise
performance and reduce estimated billing
Ensure the appropriate PPE Clothing issues is worn at all times and that the correct tools and equipment
required to carry out the field activity are used in line with manufactures safety guidelines or DCCS
policy
DIMENSIONS
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Staff : None
Finances: No direct budget responsibility
Area covered: Managing the meter reading activity within a given geographical area of control (approx.
30K meters to read per annum)
6.
STRUCTURE CHART
Field Operations
Manager
Area Manager-
Area Manager-
Area Manager
Area Manager
Area Manager
BST Team
Manager
Meter Readers
Meter Readers
Meter Readers
Meter Readers
Meter Readers
Meter Readers
BST Field Support
Team
7.
BST Reporting
Coordinator
OTHER INFORMATION
In addition to the principal accountabilities, the Field Operative is also required to carry out the following: To represent Field Operations in internal audit when required
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To represent and attend Field Operations in meetings/workshops where appropriate
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To liaise with the Area Manager and the BST team
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To have a full clean driving license
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To ensure the meter reading system is working effectively and to escalate any issues accordingly
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To read any 3G remote read meter when requested
BST
Administration
Coordinator