TOWN OF ORLEANS
UTILITY BILLING AND DEPOSIT
INFORMATION SHEET
1) Deposits
a) A deposit must be paid before the water/sewer can be activated.
b) A deposit is not based on who previously lived in the residence or who
owns the property. It is a requirement that is set forth in
town ordinances.
c) A deposit is required for all active water/sewer accounts.
d) You will only receive your deposit back when water/sewer service is
no longer needed.
e) The deposit for water only is eighty dollars ($80.00).
f) The deposit for water and sewer is one hundred sixty dollars ($160.00).
2) Billing Cycle
a) We are on a one-month delay billing. The town crew read meters
around the last week of each month. The meter readings are entered
into the computer the following month and then bills are printed and sent
to the customers. For example:
Town crew read meters in June. What they read is what was used in
the month of June. At the end of June the readings are entered into
the computer and the bills are printed and sent to the customers. The
bill is then due on July 10th.
b) When an account is opened it will be one month before you receive your
first bill. This same rule applies when an account is closed. It will be one
month before you receive a final bill.
c) If service is activated within the last few days of the month, such as the
30th or on the 31st, you will be charged a minimum bill of $44.31 for that
month even if nothing was used.
3) Final Bill
a) When water/sewer is terminated there will be one bill to follow. This will
follow the termination date. For example, if service is terminated in
May, your final bill will be due June 10th.
b) If service is terminated within a few days of the beginning of the month,
such as on the 2nd or on the 3rd, you will be charged a minimum bill of
$44.31 for that month even if nothing was used.
c) After the final bill is paid, following the termination date, we will refund
the full deposit back to you.
d) We can apply your deposit to the final bill only. The deposit may not be
enough to cover the final bill.
4) Bill Due Date
a) All utility bills are due on or before the 10th of the each month. If the
10th falls on a weekend or a holiday, you will have all day the next
business day to pay the bill without penalties.
b) We also look at the postmark on payments that are sent through the
mail. If the postal service’s postmark on the envelope is on or before the
due date we will adjust the penalties off.
c) Penalties will be added on all payments made after the 10th or after the
next business due date if the 10th falls on a weekend or a holiday.
d) If the utility bill is not paid by the 15th of each month the service will be
disconnected as required by the State Board of Accounts.
e) We do not send disconnect notices. The disconnect date is stated on the
back of the utility bill and this information sheet states clearly when
bills are due and the date unpaid accounts will be turned off for nonpayment.
YOU WILL NOT RECEIVE ANY TYPE OF WARNING BEFORE SERVICE IS
TURNED OFF FOR NON-PAYMENT.
f) If service is disconnected for non-payment, there will be a fifty dollar
($50.00) reconnection fee if paid before 3:30pm or a seventy-five dollar
($75.00) reconnection fee if paid after 3:30pm.
g) We have a drive-up drop box located outside that customers can drop
their payments in. We also have a drop box inside the office door. The
outer lobby door is open 24 hours a day, 7 days a week. You can also mail
your payment to us or you can come in and pay in person. Please do not
put cash in the drop box. We are not responsible for payments made in
cash that are left in either of our drop boxes.
h) We are open Monday – Friday, 8:30am – 4:30pm. We are closed on all
major and federal holidays. We are also closed on certain election days.
You can check The Progress Examiner for closing notices.
Please do not hesitate to contact the Town Hall at (812) 865-2539 or via e-mail at
[email protected].
I hereby certify that I have received a copy of the Utility Billing and Deposit
Information Sheet. I have read, understand and agree to comply with all the
above terms.
____________
Date
_______________________________________
Name
_______________________________________
Phone Number
_______________________________________
Mailing Address (if different than physical address)
OCCUPANCY STATEMENT
To: Office of Clerk-Treasurer
Town of Orleans
To Whom It May Concern:
The undersigned (hereinafter referred to, jointly and severally, as
“Applicant”) hereby certifies as follows:
1. That applicant is seeking to obtain municipal water and/or sewer services from
the Town of Orleans for the real estate located at
________________________________, Orleans, Indiana.
2. That said real estate is either owned or rented by the applicant and no other
person, other than the applicant, has a right to possession or claims possession
of all or any part of the real estate and applicant will constitute the ultimate
consumer of utility services by the Town.
3. Applicant agrees to assume and pay for all municipal services provided by the
Town of Orleans for said real estate, and abide by the provisions of all municipal
ordinances for such utilities.
4. Applicant intends that each of the statements made herein shall be construed
as a representation; each of the representations is made for the purpose of
inducing the Town of Orleans to provide municipal utility services; and each of
the representations is true. Applicant expressly authorizes the Town of
Orleans to rely on such representations.
______________
Date
_____________________________________
Applicant
_____________________________________
Applicant
WELCOME TO THE TOWN OF ORLEANS
“THE DOGWOOD CAPITAL OF INDIANA”
ORLEANS, INDIANA
Listed below are utility companies that you may need to contact before moving into
your home. Some of the companies may or may not apply to your specific home. If
you have any questions, please contact our office at any time between the hours of
8:30am and 4:30pm Monday – Friday at (812) 865-2539.
Water and Sewer:
Orleans Town Hall
161 E Price Avenue
Orleans IN 47452
(812) 865-2539
[email protected] (e-mail)
www.town.orleans.in.us (website)
Electricity:
Duke Energy (no local office)
PO Box 9001076
Louisville KY 40290-1076
(800) 521-2232
www.duke-energy.com
Natural Gas:
Indiana Natural Gas
1080 W Hospital Road
PO Box 450
Paoli IN 47454
(812) 723-2151
www.indiananatural.com
Orange County REMC (for rural customers)
Highway 337
PO Box 208
Orleans IN 47452
(812) 865-2229
www.myremc.coop
Telephone:
Frontier
PO Box 6000
Hayden ID 83835-2009
(877) 462-4008
www.frontier.com
Cable TV:
New Wave Cable Company
1202 W Main Street
Mitchell IN 47446
(812) 849-6478
(800) 888-9928
www.newwave.com
Satellite TV:
Diretv
PO Box 6550
Greenwood Village CO 80155
(888) 777-2454
www.directv.com
Dish Network
Dept 0063
Palatine IL 60055-0063
www.dishnetwork.com
Trash:
James Wolfe Contracting Inc
1630 N Co Rd 275 West
PO Box 327
Paoli IN 47454
(812) 723-5158
Internet:
Blueriver Networking
200 N Main Street
Salem IN 47167
(812) 865-4338
www.blueriver.net
Iquest Internet
Orange County REMC
Highway 337
PO Box 208
Orleans IN 47452
www.myremc.coop
Internet:
Helix Technologies
1503 Wilkens Way
Mitchell IN 47446
(812) 849-2050
(877) 849-2875
www.netsurfusa.net
Frontier
PO Box 6000
Hayden ID 83835-2009
(877) 462-4008
www.frontier.com
Indiana Underground Protection (also known as Holey Moley) can be reached at
(800) 382-5544 or www.iupps.org.
Please call Indiana Underground Protection before diggings. Only one phone
call is needed. Indiana Underground Protection will notify all of the utility
companies enrolled in their program that lines need to be located for digging. They
will need the following information when you call:
1. County you live in: Orange
2. Township you live in: Orleans Township
3. Name and phone number of the person digging (if not you)
Please allow two working days before the dig for the utility companies to be
notified and to mark the lines.
Hard to Find Numbers:
License Branch for Orange County
1565 W. Hospital Rd
Paoli IN 47454
(812) 723-3124
Orleans Chamber of Commerce
140 W Jefferson Street
Orleans IN 47452
(812) 865-9930
Orleans Post Office
201 W Washington Street
Orleans IN 47452
(812) 865-2488
Orleans Public Library
174 N Maple Street
Orleans IN 47452
(812) 865-3270
www.orleans.lib.us
Orleans Community Schools
(812) 865-2688
Non-Emergency Numbers:
Orleans Police Department
148 N Maple Street
Orleans IN 47452
(812) 865-2222
[email protected] (e-mail)
www.orleanspolice.com (website)
Orleans Fire Department
161 E Price Avenue
Orleans IN 47452
(812) 865-2887
Orange County Sheriff’s Department
205 E Main Street
Paoli IN 47454
(812) 723-2417
I. U. Health - Paoli
642 W Hospital Road
Paoli IN 47454
(812) 723-2811
(800) 999-4420
www.iuhealth.org
**** FOR EMERGENCY CALLS ONLY DIAL 911 ****
Trash Collection Information
James Wolfe Contracting, Inc. picks up trash for the Town of Orleans. The
Town of Orleans pays for this service and there is no charge to our customers.
Trash is picked up on Mondays for customers who are located east of
Highway 37 and trash is picked up on Tuesdays for customers who are located west
of Highway 37.
Trash must be set out by the curb no later than 7:00am. Anything set out
after 7:00am may not be picked up until the following week. You are allowed to set
out up to eight 30-gallon bags of household trash. We request that you place your
trash in containers and not on the ground in order to eliminate the problem with
animals as well as keeping the town cleaner and more attractive. We also ask that
you not place anything out with your regular household trash such as yard waste,
furniture, etc. Those items may be taken to the transfer station in Paoli and
disposed of for a minimal cost. James Wolfe Contracting, Inc. will dispose of air
conditioners, refrigerators or freezers only if there is a sticker on the item stating
that the Freon has been drained out of it.
James Wolfe Contracting, Inc. will not pick up trash on Christmas Day or on
New Year’s Day. However, they may pick up trash on a different day. Any changes
to the trash pickup schedule will be announced in The Progress Examiner.
The Town of Orleans offers a town wide clean-up twice a year that gives our
customers the chance to dispose of large items such as furniture, stoves, etc. A
large dumpster will be located at the town garage at 177 N Franklin Street or you
can arrange for the street department to pick up your large items. The town wide
clean-up is usually held about two weeks before the Dogwood Festival and around
mid-September. The town wide clean-up dates will be announced in The Progress
Examiner.
Please feel free to call the Town of Orleans at 865-2539 or James Wolfe
Contracting, Inc. at 723-5158 if you have any questions.
To all Home Owners and/or Renters in the Town of Orleans:
The Town of Orleans takes prides in the organization and cleanliness of our
community. Planning and zoning ordinances were passed by the town council in 1994
to maintain the beauty of our town. There are a few zoning rules that citizens who
live or who own property inside town limits should know:
1. Before you begin building you are required to file an application for a
building permit on anything that is 144 square feet or more. To figure
the square footage of the proposed building we take the length times the
width. The building permit applications are provided at the Orleans Town
Hall.
2. The planning administrator will then go to the proposed building site to
ensure that there is enough footage on all sides of the property lines for
the building to be built. The proposed building site must be staked out
so that the planning administrator can get a clear picture of where the
building will be located.
3. Once the planning administrator approves the building project, he or she
will sign the building permit. Our office will then notify you that the
building permit is ready for you to pick up and inform you of the price of
the permit. The cost of a building permit in a residential zoned area is
$.02 per square foot or $5.00, whichever is greater. For example:
 13 (length) x 12 (width) = 156 square feet
 156 square feet x $.02 = $3.12

The cost of the building permit will be $5.00 because it
is greater than $3.12
You are not required to pay for the approved building permit until you
pick up the permit. The charge for a building permit for businesses
varies and is based on the type of business and the zoning classification
of the proposed building site.
4. The approved building permit can be revoked if building does not begin
within 60 days after the building permit has been approved or the
building has started then stopped for a period of six months. A new
permit must be issued before building can continue, or begin, if the first
approved building permit had been revoked. There will not be a refund of
the money paid for the first building permit and there will an additional
charge for the second building permit issued.
5. The approved building permit must be posted on the building site prior to
and during the construction. It must also be posted in a prominent place
and be protected from destruction.
6. The building permit application asks for the date lot of record of the
proposed building site as well as the lot number and the subdivision. Keep
in mind that not all properties are located in a subdivision. The date lot
of record is the date the property was recorded in the Recorder’s
Office. The recording date is located on the stamp the Recorder’s
Office puts on your deed to state the book and page number the deed
was recorded in. You can also get the lot number and subdivision the
property is located in from your deed. If you cannot find your deed you
can call the Auditor’s Office in Paoli at (812) 723-3600. The Auditor’s
Office can then transfer you to the Recorder’s Office to get the
recording date.
7. Anyone who knowingly violates the zoning ordinance or does not follow
the rules set forth in the ordinance can be fined not less than $100 per
day until the violation is resolved. The building construction can also be
ordered to stop and/or be removed if someone knowingly violates the
zoning ordinance.
The Planning Administrator’s office is located in the Orleans Town Hall
building and is open on Tuesday mornings from 9:00am – 11:00am. If you
have further questions you can call the Orleans Town Hall at
(812) 865-2539.
Town of Orleans Zoning Ordinance March 1994
Section Three
Administrative and Enforcement
Section 3.1 – Improvement Location Permit
(1) An Improvement Location Permit shall be required under the following
conditions for the construction or addition of a primary structure of one
hundred forty-four (144) or more square feet in all Districts except for
“uses permitted by right” in the Agriculture (A) District, and shall be
applied for in writing and issued by an authorized employee of the
Commission.
(2) No permit shall be issued by an authorized employee of the Commission
unless the proposed construction, reconstruction, enlargement or moving
of the building or structure conforms with all the provisions of the
Ordinance.
(3) Application for said Permit shall be made upon forms prescribed by the
Plan Commission and shall be attached to plans and specification of
significant detail to ensure that the staff is able to determine whether
the proposed improvements are in compliance with this Ordinance. A
District Development Plan (see Section 3.7) shall accompany all used in
the “B,” MHP, and “I” Districts.
(4) The applicant shall post said Permit in a prominent place and protect it
from destruction on the site prior to and during the period of
construction.
(5) The permit may be revoked if active work is not commenced within sixty
(60) days after the date of its issue, or if work has started and then
stopped for a period of six (6) months.
(6) The authorized employee of the Commission may revoke said permit if
work is not proceeding according to the detailed statement, District
Development Plans and specifications filed with the permit application, or
is perceived in violation of this Ordinance. It shall be his duty to give
notice thereof to the owner or his agent requiring that the same shall be
immediately rectified.
(7) In the event that a dwelling within a Commission approved and recorded
plat is occupied prior to the completion of the improvement serving the
dwelling (as shown in the subdivision improvement plans), or if such
improvements are completed but not operational, the authorized
employee of the Plan Commission shall not issue any additional
Improvement Location Permits within said subdivision until all
improvements are approved by the Commission, certifying them as
complete and operational.
Section 3.7 – District Development Plan Requirements
3.7.1 – Purpose
The District Development Plan is necessary to determine and demonstrate
compliance with the zoning regulations per IC 36-7-4-602(d)(3), IC 36-7-4-613 and
IC 36-7-4-921.
3.7.2. – Application
(1) District Development Plans are required for all Districts involving a petition
for rezoning, contingent uses, special exceptions and variances.
(2) District Development Plans are required for all uses in the “B,” MHP, and “I”
Districts involving an application for an Improvement Location Permit in
accordance with Section 3.1.
(3) Section 2.4 defines the site plan requirements for the Mobile Home Park
(MHP) District.
3.7.3 – Requirements
(1) Elements of District Development Plan
The Plan Commission may require the District Development Plan to contain
one or more of the following elements in graphic or written form as are
applicable to the property in question and appropriate for adequate public
review.
(a) Existing topography with a contour interval of two (2) feet
and not greater than five (f) feet on steep slopes unless
specifically waived by the Plan Commission. Existing
topography with a contour interval less than two (2) feet
based on a field survey may be required by the Commission
for all or part of the subject property as existing
topographic conditions warrant. Proposed contours with the
same contour interval and finished grade spot elevations are
also required;
(b) Vicinity map with measurements to existing streets;
(c) Boundary description, including area and bearings and
dimensions of all property lines;
(d) Names of all adjoining property owners;
(e) Lot size and location, height, floor area, and arrangement of
proposed and existing buildings;
(f) Proposed use of structures on the subject property, or at
the Plan Commission’s discretion, the categories of uses
proposed for the subject property;
(g) Existing tree masses, significant rock out-croppings,
streams, flood plains, and other natural features;
(h) Provisions for screening and buffering, landscaping,
recreational, and open space area;
(i) The location, arrangement, and dimensions of existing and
proposed streets and driveways, adjacent streets, sidewalks,
parking areas (including number of off-street parking
spaces), points of ingress and egress, off-street loading
areas, and other vehicular, bicycle, or pedestrian right-ofways;
(j) Provisions for handling surface water drainage and utilities
information, where appropriate, such as proposals for gas,
water, electricity, telephone service, sewage lines, fire
hydrants, and similar information, and the location and
dimensions of other existing or proposed easements;
(k) Demonstration of compliance with land use intensity
requirements;
(l) Proposed stages of development, if applicable, and the
anticipated time required to develop each state;
(m) The location of any burial grounds or cemeteries, wetlands,
or hazardous material dumpsites;
(n) North Arrow;
(o) Other such information the Plan Commission deems
appropriate;
(p) All site plans shall be drawn to a sufficient scale to clearly
delineate the applicant’s proposed use and development of
the subject property. Such scale shall be indicated on the
development plan.
(q) Sanitary sewer facilities shall be designed to the latest
Indiana Department of Environment Management and Ten
States Standards, and storm drainage facilities shall be
designed to the latest Storm Water System Design Criteria
adopted by the town. Engineering computations must be
submitted.
(2) Scope of Plan Commission Review
The Plan Commission shall consider, but not be limited to, the following
factors in review of a site plan:
(a) The conservation of natural resources on the property
proposed for development, including: trees and other living
vegetation, steep slopes, water courses, flood plains, soils,
air quality, scenic views, and historic sites;
(b) The provisions for safe and efficient vehicular and
pedestrian transportation both within the development and
the community;
(c) The provision of sufficient open space (scenic and
recreation) to meet the needs of the proposed development;
(d) The provision of adequate drainage facilities on the subject
site in order to prevent drainage problems from occurring on
the subject site or within the community;
(e) The compatibility of the overall site design (location of
buildings, parking lots, screening, landscaping) and land use or
uses with the existing and projected future development of
the area;
(f) Conformance of the development plan with the
Comprehensive Plan and Zoning District Regulations.
(3) Developer Commitment
In accordance with IC 36-7-4-613 and IC 36-7-4-921, the Plan Commission
(or Board of Zoning Appeals) may require the owner of a parcel of property
to make a written commitment concerning the use and development of the
subject property.