Charges for Water and
Sewerage Services to NonHousehold Premises
CONTENTS
1
SCOPE OF THIS CHARGES SCHEME .......................................................................................................... 1
2
DEFINITIONS .................................................................................................................................................. 3
3
3.1
3.2
INFORMATION ABOUT NORTHUMBRIAN WATER ...................................................................................... 6
Contacting Northumbrian Water ...................................................................................................................... 6
Complaints ....................................................................................................................................................... 6
4
4.1
4.2
4.3
4.4
4.5
4.6
LIABILITY FOR CHARGES ............................................................................................................................. 7
General Liability ............................................................................................................................................... 7
Common Supplies ........................................................................................................................................... 7
New Occupiers ................................................................................................................................................ 8
Surface water drainage liability where water supplies are turned off ............................................................... 9
VAT.................................................................................................................................................................. 9
Liability for other charges................................................................................................................................. 9
5
5.1
5.2
5.3
5.4
5.5
WATER SUPPLY CHARGES ........................................................................................................................ 10
Defining the Class of Customer for Charging ................................................................................................ 10
Measured Water Charges .............................................................................................................................. 10
Unmeasured Water Charges ......................................................................................................................... 12
Leakage Allowances for Water ...................................................................................................................... 12
Allowance for Water Used for Firefighting Purposes ..................................................................................... 12
6
6.1
6.2
6.3
6.4
6.5
6.6
SEWERAGE AND SEWAGE DISPOSAL CHARGES ................................................................................... 14
General Information about Sewerage Charges ............................................................................................. 14
Measured Sewerage Charges ....................................................................................................................... 15
Leakage Allowances for Sewerage................................................................................................................ 17
Unmeasured Sewerage Charges................................................................................................................... 17
Chargeable Area............................................................................................................................................ 18
Reduced Charges In Relation To Surface Water Drainage ........................................................................... 20
7
7.1
7.2
7.3
7.4
7.5
TRADE EFFLUENT CHARGES .................................................................................................................... 23
General Information on Trade Effluent charges ............................................................................................. 23
Structure of Trade Effluent charge ................................................................................................................. 23
Determining Trade Effluent Volumes ............................................................................................................. 25
Determining Trade Effluent Strengths............................................................................................................ 25
Other Information Relating to Trade Effluent Charges ................................................................................... 26
8
8.1
8.2
8.3
8.4
8.5
8.6
8.7
PAYMENT OF CHARGES ............................................................................................................................. 27
When to Pay Charges.................................................................................................................................... 27
How to Pay Charges ...................................................................................................................................... 28
Payment Discounts ........................................................................................................................................ 28
Payment by Landlords ................................................................................................................................... 28
Customers who struggle to pay their charges ................................................................................................ 29
Collection of Outstanding Charges ................................................................................................................ 29
Other Payment Conditions ............................................................................................................................. 30
9
9.1
9.2
9.3
METERS AND METERING ........................................................................................................................... 31
Metering ......................................................................................................................................................... 31
Information About Meters .............................................................................................................................. 31
Meter Reading and Billing .............................................................................................................................. 32
10
10.1
10.2
10.3
10.4
10.5
10.6
10.7
10.8
10.9
MISCELLANEOUS CHARGES...................................................................................................................... 34
Introduction .................................................................................................................................................... 34
Conditions Applying to Miscellaneous Charges ............................................................................................. 34
Attendance On Site By Northumbrian Water Technicians At Customer Request .......................................... 36
Damage to Northumbrian Water Apparatus ................................................................................................... 38
Cleaning And Blockage Clearance Of Private Drains And Sewers ................................................................ 38
Charges for Meter related activities ............................................................................................................... 38
Billing ............................................................................................................................................................. 40
Assess or Revise Trade Effluent Consent ..................................................................................................... 40
Other Services ............................................................................................................................................... 41
APPENDIX A
NON-HOUSEHOLD CHARGES 2016/17 .............................................................................................. 43
Charges scheme 2016/17 : Non-Household
Charges scheme
1
SCOPE OF THIS CHARGES SCHEME
(1)
This Charges Scheme is made by Northumbrian Water Limited (NWL) under
the provisions of the Water Industry Act 1991.
(2)
This Charges Scheme sets out NWL‟s end customer retail charges and,
terms and conditions applicable to non-households in the Northumbrian
Water region for the charging year 2016/17.
(3)
This Scheme shall come into effect on 1 April 2016 and shall remain in force
until revoked, amended or modified by NWL.
(4)
It explains how charges are calculated, what the charges are, and states the
necessary legal requirements and responsibilities for both non-household
customers and Northumbrian Water.
(5)
For similar information relating to previous years, reference should be made
to the Charges Schemes of the year concerned.
(6)
NWL acts as a water and sewerage undertaker in two separate regions of
England:
Scope of charges
scheme
Contents of
charges scheme
(a) The “Northumbrian Water” (NW) region in North East England
(i)
Water and sewerage services are provided across the region, except
for an area around Hartlepool where water services are provided by
Hartlepool Water.
(ii) For water charges for customers served by Hartlepool Water,
reference should be made to their charges scheme.
(b) The “Essex & Suffolk Water” (ESW) region in South East England
NWL operating
regions
(i)
ESW provides water services only in areas of Essex, Suffolk, Norfolk
and Greater London.
(ii) Sewerage services in these areas are provided by either Anglian
Water Services Limited or Thames Water Utilities Limited. For
charges related to these sewerage services reference should be
made to their respective charges schemes.
(iii) ESW may collect sewerage service charges on behalf of and as
agents for Thames Water Utilities Limited within parts of ESW, and
these charges will be shown on the same bill as the ESW water
charges.
Applicability of
this document to
NWL operating
regions
Publication of
documents and
information
(7)
The provisions of this document apply to the Northumbrian Water operating
region. Any references to NWL, Northumbrian Water or NW should be used
interchangeably.
(8)
This Charges Scheme as well as other leaflets and information are published
on our website, at the address given below, or on request by contacting
Northumbrian Water.

Northumbrian Water www.nwl.co.uk
Charges scheme 2016/17 : Non-Household
Page 1
(9)
Retail Competition
All properties using a volume of water greater than 5,000 cubic metres per
year may choose a different licensed water retailer than Northumbrian Water.
In this case:
(a) Northumbrian Water will still provide wholesale water and sewerage
services to the property. Wholesale charges will be charged to the
retailer, and the charges stated in this document will no longer apply to
the property.
(b) Charges will be applied to the property according to the charges set by
the customers chosen licensed water retailer.
(c) Northumbrian Water‟s charges for wholesale services can be found in the
NWL Wholesale Charges Scheme, published on the website or available
on request.
Charges scheme 2016/17 : Non-Household
Page 2
2
DEFINITIONS
(10) A number of terms are used throughout this scheme; they normally have the
following meanings:
(a) “water services charges” means a charge or any combination of charges
for water supply, and sewerage and sewage disposal services;
(b) “supplied property” relates to water services and means any property
which benefits from or is;
(i)
receiving a supply of water or;
(ii) occupied by a person having the use of or right to use or benefit of
facilities (whether or not for the benefit of the property) in connection
with Northumbrian Water's water supply function;
(c) “connected property” relates to sewerage services and means any
property which benefits from or is;
(i)
drained by a sewer or drain connecting either directly or through an
intermediate sewer or drain with a public sewer or sewage treatment
works provided by Northumbrian Water or;
(ii) occupied by persons having the use of or right to use or benefit of
facilities (whether or not for the benefit of the property) which drain to
a sewer or drain so connecting;
Definition of
standard terms
(d) “customer” means in the case of water services, the “Consumer”, as
defined in Section 93 (1) of the Water Industry Act 1991 and in respect of
other services means the person for whom a service is performed,
facilities provided or right made available in pursuance of Northumbrian
Water's water supply or sewerage and sewage disposal functions
(without prejudice to the foregoing this means the person provided with
or benefiting from water supply or sewerage or sewage disposal);
(e) “occupier” bears the same meaning as the word “occupier” in Section
144 of the Water Industry Act 1991;
(f) “hereditament”, “valuation list” and “valuation officer” shall have the
meanings assigned to them by Section 115 (1) of the General Rate Act
1967 as if that Act remained in force;
(g) “property” and “premises” means the hereditament or if there is no
hereditament it is land, any interest in land or any easement or right in,
on, under or over land;
(h) "household property" means premises in which, or in any part of which, a
person has his home and the principal use of the premises is as a home.
 For mixed-use premises where the principal use of the premises is in
question; the premises will be defined as non-household where both
the household part of the premises is dependent in some way upon
the non-household part and the premises are liable for business rates
or exempt from business rates;
Charges scheme 2016/17 : Non-Household
Page 3
(i)
“non-household property” means premises which are not household
premises;
(j)
“occupied property” means:
(i)
For a non-household property, where the premises;


remain a “connected property”, or a “supplied property” as defined
in paragraph (10), and;
are being used for any purpose and are benefitting from a water
or sewerage service provided by Northumbrian Water.
(k) “site” means the boundary of a single set of premises, joined together for
water and / or sewerage charging purposes.
(i)
The premises can consist of co-located buildings, other similar
structures and/or land which have adjoining boundaries or which are
separated only by transport infrastructure and a single customer
occupies the premises and is liable for water services charges in
respect of those premises (common occupation co-located
premises).
(ii) Transport infrastructure includes public highways, railways, other
public rights of way and watercourses. Co-located premises with
constituent parts that are separated from each other by anything
other than transport infrastructure and its directly associated land
cannot be joined together for charging purposes. Likewise, colocated premises that are separated by a combination of common
land and transport infrastructure cannot be joined together for
charging purposes because of the existence of common land.
(iii) Where a customer has co-located premises, and which satisfy the
common occupation co-located premises criterion (and are therefore
to be regarded as a single set of premises);



(l)
the water consumption to this single set of premises can be
added together to determine whether the threshold for eligibility
for non-household retail competition is met; and
the water consumption to this single set of premises can be
added together to determine whether the threshold for the Large
User Water and / or Sewerage Tariff is met; and
the chargeable area will be based on the site.
“domestic foul sewage” means discharge of waste water from customers‟
premises that has been used for domestic purposes;
(m) “trade effluent” has the same meaning as in the Water Industry Act 1991,
s141, that is:
(i)
means any liquid, either with or without particles of matter in
suspension in the liquid, which is wholly or partly produced in the
course of any trade or industry carried on at trade premises; and
(ii) in relation to any trade premises, means any such liquid which is so
produced in the course of any trade or industry carried on at those
premises,
Charges scheme 2016/17 : Non-Household
Page 4
(iii) but does not include domestic sewage.”
(n) “trade premises” also has the same meaning as in the Water Industry Act
1991, s141, that is:
 “means … any premises used or intended to be used for carrying on
any trade or industry”, subject to the qualifications mentioned in
subsection (2) thereof.
(o) “rateable value” means the net annual value shown on the valuation list
made under Section 67 General Rate Act 1967 that was applicable at 31
March 1990 for households, or the amount shown on the valuation list
made under Section 41 or 52 of the Local Government Finance Act 1998
for non-households;
(p) “retailer” or “licenced retailer” means an organisation licenced under the
Water Industry Act 1991 s17 to provide retail services to non-household
properties eligible for competition.
(11) In this Scheme words in the singular shall include the plural and vice-versa
except where the context otherwise requires.
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Page 5
3
INFORMATION ABOUT NORTHUMBRIAN WATER
3.1
CONTACTING NORTHUMBRIAN WATER
(12) Information about Northumbrian Water can be obtained from our website at
www.nwl.co.uk or by contacting us using the details below.
(a) In writing:
Other information
and contact
details
Northumbrian Water
Customer Centre
PO Box 300
Durham
DH1 9WQ
(b) By Telephone 0345 733 5566
(13) Water quality information is available free of charge on our website.
Water quality
information
(14) Water quality sampling results may be inspected and a print out given. This
service is free to residents for samples taken within their supply zone.
3.2
COMPLAINTS
(15) We aim to deal with queries and complaints speedily and satisfactorily.
However, if you are unhappy with our response, you should write to the
address below for a review of the decision:
Contact details for
Northumbrian
Water’s
complaints team
Customer Care Review Team
Northumbrian Water Ltd
PO Box 200
Durham
DH1 9WG
Telephone:
Website:
0345 733 5566
www.nwl.co.uk
(16) If you remain dissatisfied with the way your complaint has been handled, you
may refer the matter to the Consumer Council for Water which will act on
your behalf. Their address is:
Contact details for
CCWater’s
complaints team
Consumer Council for Water
1st Floor Victoria Square House,
Victoria Square,
Birmingham,
B2 4AJ
Telephone:
Fax:
Email:
Charges scheme 2016/17 : Non-Household
0300 034 2222
0121 345 1001
[email protected]
Page 6
Chargeable
properties
Liability for
charges
Multiple
customers
4
LIABILITY FOR CHARGES
4.1
GENERAL LIABILITY
(17) Water charges will be applied to any supplied property and sewerage
charges to any connected property, as defined in section 2.
(18) Liability to pay charges is confined to those persons who are “occupiers”
within the meaning of Section 144 of the Water Industry Act 1991, save in
those circumstances where the Act itself otherwise provides. The meaning of
“occupier” is essentially similar to that used in the field of rating, as elucidated
in case law.
(19) In most landlord and tenant situations the result will be that it is the tenant
who is to be charged as occupier and not the landlord. The significant
exceptions include the case of holiday lets, the case of lodgers and bed and
breakfast accommodation, where the occupation of the tenants is too
transient. In such cases the landlord will be treated as being in occupation.
(20) Where more than one person is the customer in respect of a single supplied
property, or connected property, then each such customer shall be jointly and
severally liable for all charges arising in respect of that supplied or connected
property and Northumbrian Water may collect all charges in respect of the
supplied property or connected property from any one of the said customers.
(21) Section 144C of the Water Industry Act (when it is brought into force and
subject to any transitional provisions) will require the owner of residential
premises which are occupied by one or more persons other than the owner,
and not by the owner, to arrange for Northumbrian Water to be given
information about the occupiers.
Landlord
responsibilities
(a) If the owner fails to supply the required information they become jointly
and severally liable for water and sewerage charges.
(b) In preparation for the legislation coming into force landlords are
requested to use the water industry‟s tenant address portal
(www.landlordtap.com) to register details of new tenancies and those
liable for water and sewerage charges at their properties
County Court - fee
recovery from
defendant
(22) If Northumbrian Water takes action through the County Court to recover
outstanding debts, Northumbrian Water may recover costs and fees from the
defendant in accordance with the rates stipulated by the Ministry of Justice
as varied from time to time.
Disconnection of
unmeasured
supplies
(23) Where a customer requests the disconnection of an unmeasured supply that
also serves other customers, he must first install a separate supply so that
his disconnection can be carried out unless agreed otherwise by
Northumbrian Water.
4.2
Liability when
benefitting from a
service
COMMON SUPPLIES
(24) Where a customer or property benefits from a water or sewerage service
indirectly via or from another property, Northumbrian Water may charge the
occupiers of either or both properties for the supply of water and sewerage
Charges scheme 2016/17 : Non-Household
Page 7
services on same basis as would apply if both properties were provided with
separate services.
(25) If services provided to one property are used by the occupier of another
property or for the benefit of another property, these services must be
metered. Northumbrian Water can recover from the occupiers of either or
both properties the costs of any services provided prior to their being
metered.
Limitations on
common supplies
(26) Northumbrian Water requires all supplies to new or redeveloped properties to
be separate metered supplies and the requirements of section 64 of the
Water Industry Act 1991 will apply. Where a common supply exists due to
historic reasons or where it is not practicable to install separate supplies,
paragraph (27) will apply.
Common metered
supplies
(27) In relation to properties that have a metered water supply connection which
supplies more than one property in different occupancies, each customer
shall be held jointly and severally liable for water and sewerage charges.
Charges will be recoverable under one of the following conditions:
(a) Northumbrian Water may make an agreement, known as a Common
Billing Agreement, with the Owners, Property Management Company or
other party to accept liability for the payment of:
(i)
Common billing
agreements
the metered water supply charges for all the properties supplied
through the common meter, unless agreed otherwise by
Northumbrian Water;
(ii) Plus: all sewerage services charges due in respect of all the
properties supplied through the common meter, including for periods
when the properties are unoccupied.
(b) In all other situations, Northumbrian Water reserves the right to apply the
most appropriate form of charge to all properties supplied or connected
through the single metered water supply connection for water and
sewerage services received. This may take the form of apportionment of
the measured charge, or any other form of charge set out in this charges
scheme and will be chosen by Northumbrian Water.
Liability for
charges where a
common billing
agreement does
not exist
Installing separate
supplies
(28) Either property owners or the occupiers of such properties may opt, at their
cost, to have a separate metered supply installed to each property, if
technically possible, which would enable all charges to be made direct to the
occupiers. Where the occupier of a property is not the owner; the owner
must confirm his agreement for a separate supply to be installed and his
understanding as to the basis of charge.
4.3
New occupiers
NEW OCCUPIERS
(29) A new occupier of a supplied or connected property must notify Northumbrian
Water of the date they are to become liable for charges and provide all
details reasonably required by Northumbrian Water for its charging purposes
before they take benefit from the services provided. Northumbrian Water can
recover from the occupier the costs of any services that have been provided
to that date. Northumbrian Water may withdraw the services it provides to
Charges scheme 2016/17 : Non-Household
Page 8
that property.
(30) Existing properties may be charged on a measured or unmeasured basis.
Where a property is unmeasured, the customer may request a meter to be
installed under the optant metering scheme, as outlined in section 9.
Basis of charges
(31) Customers planning to move to an existing property within the Northumbrian
Water‟s area of supply may contact Northumbrian Water (details shown in
section 3) to obtain information on the basis upon which they will pay charges
for that property.
4.4
SURFACE WATER DRAINAGE LIABILITY WHERE WATER SUPPLIES
ARE TURNED OFF
(32) Charges for water and sewerage services remain due whilst a property is
occupied as defined in paragraph (10), unless the following condition applies:
Waiving charges
in special
circumstances
(a) If a property is occupied but the water supply to the premises has been
turned off by Northumbrian Water, then no water volume or foul
sewerage charges will apply. Charges for surface water and highway
drainage, if appropriate, will continue to be due.
4.5
VAT
VAT
(33) VAT has been applied to water supply charges to industry since 1 July 1990.
H.M. Revenue and Customs (HRMC) defines “industry” as businesses
included in Divisions 1 to 5 of the 1980 Standard Industrial Classification.
Value Added Tax (VAT) is applied to charges to businesses in these
categories at the level determined by HRMC.
VAT Exceptions
(34) Value Added Tax (VAT) will be charged to all non-household customers
unless Northumbrian Water has accepted that their activities do not fall within
Divisions 1 to 5 of the 1980 Standard Industrial Classification. All nonhousehold customers are asked to complete a VAT declaration when they
register with Northumbrian Water as a customer.
4.6
Standby supply
agreements
LIABILITY FOR OTHER CHARGES
(35) When a customer chooses an alternative or additional supply to that provided
to the site from the Northumbrian Water mains supply and requires
Northumbrian Water to provide facilities that would enable the customer to
take additional supplies on an intermittent basis or that would serve as an
emergency or standby provision, Northumbrian Water may require that the
customer enter into an agreement to pay such additional sums as may be
necessary to ensure that the costs of providing such facilities are met.
Charges scheme 2016/17 : Non-Household
Page 9
Liability for water
charges
5
WATER SUPPLY CHARGES
5.1
DEFINING THE CLASS OF CUSTOMER FOR CHARGING
(36) All customers, as defined in paragraph (10), are liable for Northumbrian
Water‟s charges for water.
(37) There are two classes of customer;
(a) measured, where the supply of water is charged by reference to volume,
and
Types of
customer
(b) unmeasured, where the supply of water is not charged by reference to
volume,
Levels of tariffs
(38) The structure of charges applied for each class is set out in this section, and
the level of each charge is detailed in Appendix A.
Changing to being
charged on a
measured basis
(39) Properties charged on an unmeasured basis may become charged on a
measured basis either by choosing to do so, or by being required to do so as
detailed under section 9.
5.2
MEASURED WATER CHARGES
(40) The standard measured annual charge will consist of:
(a) A fixed charge based on size of each meter installed, plus;
(b) A charge made on the volume of potable water recorded through each
meter. This charge will be based on one of the following tariffs as set out
in 5.2.1 and 5.2.2:
(i)
Structure of
measured
charges
Standard water tariff
(ii) Focus20 tariff;
(iii) FocusExtra tariff;
(iv) FocusPlus tariff, plus
(c) A charge made on the volume of non-potable water recorded through
each meter delivering water through the Teesside Industrial Raw Water
System as set out in 5.2.3.
(41) All properties will be charged for potable water on the standard water tariff
unless one of the focus tariffs for larger users apply as detailed in section
5.2.2.
5.2.1 Standard water tariff
Standard water
tariffs
(42) The standard water tariff charge is produced by multiplying a rate in the
pound per cubic metre by the total the total consumption recorded on the
meters installed at the property supplying potable water.
Charges scheme 2016/17 : Non-Household
Page 10
5.2.2 Focus tariffs
(43) In respect of a single site at which at least one meter records or is likely to
record annual potable water consumption in excess of 10,000 cubic metres,
customers may choose to pay on the basis of one of three optional tariffs:
Focus20, FocusExtra or FocusPlus.
Large user tariff
options
(44) These tariffs comprise, in addition to the fixed charge per meter detailed in
paragraph (40)(a):
(a) A annual fixed charge per site, applied on a daily basis, for the selected
large user water tariff, plus;
(b) A volumetric charge for the selected large user water tariff, made on the
consumption recorded through each meter supplying potable water to the
site.
(45) Depending on the volume of potable water used at each site, each focus tariff
will give the lowest level of charge for a different volume range. These
ranges are broadly:
(a) Between 20,000 and 55,000 cubic metres annual consumption the
Focus20 tariff would produce the lowest charge;
Focus tariff
ranges
(b) Between 55,000 and 165,000 cubic metres annual consumption the
FocusExtra tariff would produce the lowest charge;
(c) For annual consumption greater than 165,000, the FocusPlus tariff would
produce the lowest charge;
(i)
For any consumption greater than 3,000,000 cubic metres in a
charging year, the FocusPlus Super Large User tariff will apply.
(46) It should be noted that the standard water tariff would produce the lowest
charge for sites where consumption is less than 20,000 cubic metres per
year.
(47) Properties will be charged on the standard tariff or a focus tariff using the
following principles:
(a) From 1 April in the charging year, charges will be made using the tariff
that would be most appropriate, based on the most recent 12 months
potable water consumption data available to Northumbrian Water;
Applying tariffs
(i)
The tariff applied as of 1 April will be charged for the full charging
year unless a customer chooses an alternative tariff;
(b) Customers may choose to switch to an alternative tariff at any time;
(i)
If a customer chooses to change tariff, the new tariff will apply from
beginning of the next billing period and no retrospective review of
charges will take place.
Charges scheme 2016/17 : Non-Household
Page 11
5.2.3 Non-potable water tariff
(48) The Teesside Industrial Raw Water System delivers non-potable water on a
discrete system on Teesside.
(49) In addition to the fixed charge per meter detailed in paragraph (40)(a), and
any potable water tariffs made under 5.2.1 and 5.2.2, the non-potable water
Non-potable water
tariff charge will be made on the following basis:
tariff
(a) An annual fixed charge per site, applied on a daily basis, plus
(b) A volumetric charge is produced by multiplying a rate in the pound per
cubic metre by the total the total consumption recorded on the meters
installed at the property that supply non-potable water.
5.3
Structure of
unmeasured
charge
UNMEASURED WATER CHARGES
(50) The annual tariff for unmeasured supplies shall be based on the Assessed
Tariff as detailed in section 5.3.1.
5.3.1 Assessed Charges for water
(51) The Assessed Tariff for non-households will be a fixed annual charge,
applied on a daily basis, based on assumed volumes of water consumption.
There are three bands of Assessed Tariff, one of which will be applied to the
property.
(a) Northumbrian Water will assess the volume of water likely to be used at a
property and allocate it to a band. This assessment may take whatever
form Northumbrian Water feels appropriate.
(b) The three bands are:
Assessed charges
structures
 Band 1
 where water consumption is assessed as less than 150 cubic
metres per year;
 Band 2
 where water consumption is assessed as between 151 and 300
cubic metres per year;
 Band 3
 where water consumption is assessed as greater than 300 cubic
metres per year.
5.4
Leakage
allowances
(52) For non-household customers no allowance for leakage is given against
water supply charges.
5.5
Water for
firefighting
purposes
LEAKAGE ALLOWANCES FOR WATER
ALLOWANCE FOR WATER USED FOR FIREFIGHTING PURPOSES
(53) Where it can be demonstrated that water has been used for firefighting
purposes an allowance will be given against a customer‟s water bill. Any
Charges scheme 2016/17 : Non-Household
Page 12
such claim should be made within 30 days of the date of issue of the bill.
Charges scheme 2016/17 : Non-Household
Page 13
6
SEWERAGE AND SEWAGE DISPOSAL CHARGES
6.1
GENERAL INFORMATION ABOUT SEWERAGE CHARGES
Liability for
charges
(54) All customers, as defined in paragraph (10), are liable for Northumbrian
Water‟s charge for sewerage and sewage disposal which is also referred to
as a “sewerage charge” or “sewerage services charge”.
United Utilities
and Hartlepool
Water
(55) As detailed in section 1, the charges for sewerage and sewage disposal
services provided to properties within the water supply areas of United
Utilities Water Ltd and Hartlepool Water plc may be included on bills
rendered by those Companies and are payable in accordance with the
instructions issued by those Companies.
Properties
covered by the
charge
Levels of tariffs
(56) Sewerage charges are payable in respect of every connected property
whether this service, facility or right is in connection with foul and/or other
discharges, including surface water and roof water drainage.
(57) If Northumbrian Water is of the view that the costs of billing and recovering
charges will exceed the income from certain properties, then the charge may
be waived for those properties.
(58) The structure of charges applied in for each class is set out in this section,
and the level of each charge is detailed in Appendix A.
(59) There are three types of sewerage service, defined as follows:
(a) Domestic foul sewage as defined in paragraph (10)(l);
(b) Trade effluent;
(i)
Sewerage
services
Where any discharge is classed as trade effluent strength, as
defined in paragraph (10)(m), a trade effluent consent is required
and charges will be applied as set out under section 7.
(c) Other discharges, including highway drainage, surface water drainage
including water from roofs and external areas, and residual discharges
including infiltration etc. Other discharges will be referred to as surface
water drainage.
 Where a property is not connected for surface water drainage section
6.6 will apply.
(60) There are two classes of customer:
(a) The measured class, where charges for a property are made by
reference to volume.
Types of
customer
(i)
customers receiving and being charged for water supplies through a
water abstraction licensed by the Environment Agency will be
considered as a measured sewerage customer.
(b) The unmeasured class, which are all other properties.
Charges scheme 2016/17 : Non-Household
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6.2
MEASURED SEWERAGE CHARGES
6.2.1 Standard Measured Sewerage Charges
(61) The annual charge for measured sewerage supplies shall be calculated as
follows:
(a) For domestic foul sewage a standard volumetric charge will apply.

Structure of
measured charge
The charge is calculated by multiplying the volume of domestic
foul sewage by the standard volumetric rate per cubic metre. The
volume is determined as set out in section 6.2.2;
(b) For trade effluent charges as set out in section 7 will apply..
(c) For other discharges, a charge based upon the chargeable area of the
site as detailed in section 6.5.
6.2.2 Determining the volume to charge for domestic foul sewage
(62) The volume of domestic foul sewage to be charged will be calculated as:
(a) Volume of water entering a property;
(i)
Calculating the
volume of foul
sewage to be
charged
Volumes will be calculated by reference to the quantity of water
registered on the water supply meter and/or water resource
authorised licensed abstraction quantity;
(b) Less any volume given as a non-return to sewer allowance as
determined under section 6.2.3.
(c) Less any volume charged as trade effluent;
(63) The volumetric charge for domestic foul sewage is made on the principle that
water entering a property will equal water leaving a property, although it is
accepted that a proportion of water supplied will not necessarily enter the
sewer.
(64) A standard 5% non-return to sewer allowance is factored into the calculation
of the volumetric rate of charge, which is then applied to the total metered
quantity of water for the period in question.
6.2.3 Non-return to sewer allowances
Non-returns
allowance
definition
Non-returns
allowance for foul
sewerage
(65) A non-return to sewer allowance is a reduction to the volume of domestic foul
sewage charged, in addition to standard 5% factored into the domestic foul
sewage volumetric tariff.

A non-return to sewer allowance is included in the calculation of the
domestic foul sewage volume on each bill issued for the duration of the
allowance.
(66) A non-return to sewer allowance against the quantity of water measured at
the property may be given at Northumbrian Water's discretion where it can be
demonstrated that:
(a) there are losses of water in excess of the standard 5% non-return to
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Page 15
sewer allowance due to processes carried on in the property;
(b) there is water that is not discharged to a public sewer or treatment works.
Calculating nonreturns
allowances
(67) The amount of non-return to sewer allowance granted will be calculated by
facts, estimates, engineering aspects and other formulae, as considered
relevant by Northumbrian Water.

For the purpose of this charge, the readings on any water meter or meters
supplying the properties concerned shall be prima facie evidence of water
entering connected properties.
(68) The start date of a new non-returns to sewer allowance will be the most
recent date of:
Start date for new
non-returns to
sewer allowances
(a) 1 April in the charging year in which a claim for the allowance is made to
Northumbrian Water; or
(b) the date the premises was occupied by the occupier making the request
for an allowance;
Changes nonreturns to sewer
allowances
(69) Where there is an existing non-returns to sewer allowance and the volume of
water not returned to sewer changes, Northumbrian Water will determine, at
its discretion, the date from which the changes will apply, taking into account
the evidence available.
(a) Customers should inform Northumbrian Water immediately should any
changes occur to their non-returns to sewer volume.
Renewing nonreturns to sewer
allowances
(70) When a non-returns to sewer allowance terminates, if there is no contact from
the customer requesting a renewal within 12 months of the date of
termination, any subsequent request for a non-returns to sewer allowance for
the same property will be treated as a new non-returns to sewer allowance
and applied as set out in paragraph (68).
6.2.4 Large User Tariff for Sewerage
(71) In respect of a single site which is likely to discharge in excess of 50,000
cubic metres of domestic foul sewage on an annual basis (determined in
accordance with paragraph (61)(a) above), customers may opt to pay for
their domestic foul sewage on the basis of an optional sewerage tariff. This
comprises:
Sewerage large
user tariff
(i)
A annual fixed charge per site, applied on a daily basis;
(ii) For volume discharged, a volumetric charge less than that applicable
to customers paying on the basis of paragraph (61)(a) above.
(iii) A charge for other discharges on the same basis as paragraph 6.5.
(72) Properties will be charged on the standard tariff or a large user tariff using the
following principles:
Applying tariffs
(a) From 1 April in the charging year, charges will be made using the tariff
that would be most appropriate, based on the most recent 12 months foul
sewage discharge data available to Northumbrian Water;
Charges scheme 2016/17 : Non-Household
Page 16
(i)
The tariff applied as of 1 April will be charged for the full charging
year unless a customer chooses an alternative tariff;
(b) Customers may choose to switch to an alternative tariff at any time;
(i)
6.3
Leakage
allowances
If a customer chooses to change tariff, the new tariff will apply from
beginning of the next billing period and no retrospective review of
charges will take place.
LEAKAGE ALLOWANCES FOR SEWERAGE
(73) For measured properties, a discretionary one-off allowance may be given
against the volumetric domestic foul sewage charge, for water lost through
leakage, provided all or part of the leaked water did not discharge into the
public sewer.
(74) For any sewerage leakage allowance claim made to Northumbrian Water
during the period covered by this charges scheme, any claim that is granted
will be calculated as follows:
Sewerage
allowance period
(a) The start of the allowance will be calculated as the start of the billing
period prior to the billing period in which the leak was repaired;
(b) The end of the allowance will be calculated as the date the leak was
repaired.
Leakage
allowance
conditions
Calculating the
amount of
allowance granted
(75) For any sewerage leakage allowance to be granted, dateable evidence that a
leakage repair was carried out must be provided.
(76) Where a customer has not responded to contact from Northumbrian Water
about a potential leak at their site, Northumbrian Water reserves the right to
not grant a leakage allowance for sewerage.
(77) The amount given as an allowance will be calculated by facts, estimates,
engineering aspects and other formulae, as considered relevant by
Northumbrian Water.
6.4
Structure of
unmeasured
charge
UNMEASURED SEWERAGE CHARGES
(78) The annual charge for unmeasured sewerage supplies shall be based on the
Assessed Tariff as detailed in section 6.4.1.
6.4.1 Assessed Tariff for sewerage
(79) The Assessed Tariff for sewerage consists of two elements:
Structure of
assessed charges
(a) For foul sewage, an assessed charge based on the assessment of the
volume of foul sewage discharged to the sewer, as detailed in paragraph
(81), plus;
(b) For other discharges, a charge based upon the chargeable area of the
site as detailed in section 6.5.
Properties
connected for
surface water
(80) For unmeasured properties that are connected only for other discharges, but
have no domestic foul sewage, only charges as set out under paragraph
Charges scheme 2016/17 : Non-Household
Page 17
drainage only
(61)(c) will apply.
(81) The domestic foul sewage element of the Assessed Tariff is based on
assumed volumes of water consumption.
(a) Northumbrian Water will assess the volume of water likely to be used at a
property and allocate it to a band. This assessment may take whatever
form Northumbrian Water deems appropriate.
(b) The three bands are:
 Band 1
 where water consumption is assessed as less than 150 cubic
metres per year;
 Band 2
 where water consumption is assessed as between 151 and 300
cubic metres per year;
 Band 3
 where water consumption is assessed as greater than 300 cubic
metres per year.
Structure of
assessed charges
(c) Where properties are charged for both water and sewerage, the
sewerage assessed charge band will be the same as the water assessed
charge band.
Applying
assessed bands
6.5
CHARGEABLE AREA
6.5.1 Defining chargeable area
Basis of charge
for other
discharges
Banding of
surface areas for
charging
(82) Other discharges from non-household properties will be charged on the basis
of their chargeable area.
(a) The chargeable area will be allocated to a band and a fixed charge per
year will be applied based on the band into which the chargeable area
falls. The band charges are set out in Appendix A.
(83) The chargeable area of a customer‟s site is determined by taking the total
area of the site less any defined excluded area that constitutes 10% or more
of the total site area.
Calculating
chargeable area
(a) A defined excluded area is any area of land as determined by
Northumbrian Water.
 Examples may include, but are not restricted to, permanently grassed
or cultivated area of playing field, farmland, racecourse, sports
ground, golf course or parkland.
Adding common
areas to
chargeable area
(b) Where there is a common area appertaining to a number of separately
occupied premises, the chargeable area for each such premise shall be
calculated to include a proportionate part of any such common area, by
dividing any such area pro rata to the individual site measurement of
each such separate premise. In the case of buildings in multiple
occupation, common areas may include areas both internal and external
Charges scheme 2016/17 : Non-Household
Page 18
to those buildings.
Adding areas
relating to shared
car parks to
chargeable area
(c) Shared car parks will normally be apportioned to separately occupied
premises on the principles detailed in paragraph (83)(b). However
Northumbrian Water may also enter into an agreement with the site
owner or freeholder whereby he would be liable for the charges for the
chargeable area of the car park. Should the owner or freeholder default
on payment of such charges then Northumbrian Water will recover the
charges from the occupiers of the separately occupied premises as
described above.
Date from which
changes to a
chargeable area
will be applied
(84) When Northumbrian Water agrees a change to a chargeable area
measurement that results in a change to a charging band, this change will be
applied from the later of the 1 April in the charging year in which the claim
was made or the date on which the customer became responsible for
charges for that site.
Disputed
measurements
(85) Northumbrian Water reserves the right to recover from the customer any
costs that it has reasonably incurred in cases where a customer disputes
either the Charging Band to which his premises have been allocated or
asserts that his premises do not drain any surface or groundwater either
directly or indirectly to a public sewer and it is subsequently demonstrated
that Northumbrian Water‟s original assessment of the premises was correct.
6.5.2 Concessions on charges for surface water drainage for certain
community groups
Form of
concession
(86) Customers with properties falling under the criteria defined in paragraph
(87)(a) may make an application for charges for that property to be capped to
a Band 1 level. Applications will be considered on a case by case basis.
(87) To be eligible for a surface water drainage concession the following
conditions must apply:
(a) The property must be primarily used as a:
(i)
Community Amateur Sports Club (CASC) registered with HM
Revenue & Customs;
(ii) place of public religious worship;
Eligibility for a
concession
(iii) village or community hall, or community association receiving
discretionary relief from their local council for business rates;
(iv) meeting place for Scout and Guide Association groups or similar
youth organisations.
(b) The occupier of the property must:
(i)
be run as a not-for-profit organisation, i.e. the organisation does not
exist for commercial reasons and that it‟s shareholders, trustees or
others do not benefit financially from the activities of the
organisation;
(ii) be non-governmental and non-political;
Charges scheme 2016/17 : Non-Household
Page 19
(iii) be open to the whole community without discrimination;
(iv) reinvest any and all profits in the organisation;
(v) not receive all it‟s funding from local government.
(88) When deciding whether a property is eligible for a concession Northumbrian
Water may request information to support the application, including but not
limited to information demonstrating the items listed in paragraph (87).
Start date for
concessions
(89) Concessions for site based surface water drainage charges will be applied
from the most recent date of, the date of occupation, the date that the
property became eligible under paragraph (87), or April 1st of the charging
year covered by this charges scheme;
(90) Northumbrian Water may request proof of eligibility for a surface water
drainage concession at any time. If proof of eligibility cannot be provided the
concession will be removed from that date.
6.6
REDUCED CHARGES IN RELATION TO SURFACE WATER DRAINAGE
6.6.1 General
(91) Where it can be demonstrated that a property does not drain any surface
water or groundwater either directly or indirectly to Northumbrian Water‟s
systems, reduced charges will be applied as set out in this section.
Surface water
drainage
connection status
No sewerage
services
(92) Reduced charges will not be granted where volumes of surface water
draining to Northumbrian Water‟s sewerage system have been significantly
reduced, other than where the chargeable area has been reassessed.

Reduced charges on this basis have not been given historically. Careful
consideration of any rebalancing of charges between different customer
groups, different tariffs and the potential impacts of modification to
charges for other discharges is required before changing this position.
Such analysis may, or may not, result in an update to charges in future
years.
(93) Where a property is not connected for either foul sewage or for surface water
drainage, no sewerage charges will be payable.
(94) Where a non-household customer can demonstrate to Northumbrian Water‟s
satisfaction that the provisions of either points (94)(a) or (94)(b), apply, by
providing detailed site plans or such other evidence as Northumbrian Water
may reasonably require, charges for highway drainage will be payable as
detailed in paragraph (95) or (96).
Reduced surface
water drainage
charges
(a) Drainage arrangements made in respect of a site are such that no
surface water or groundwater drains directly or indirectly to a public sewer
from that property or from any common area appertaining to that
property,
(b) All surface water or groundwater draining from the site is charged as
trade effluent.
Measured
properties
(95) Where paragraph (94) applies, for measured properties the chargeable area
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Page 20
of the site, as defined in section 6.5, will be allocated to a band and 30% of
this band charge will be applied to cover highway drainage charges, as set
out in Appendix A.
Unmeasured
properties
(96) Where paragraph (94) applies, for unmeasured properties a reduced fixed
charge will be applied, as set out in Appendix A.
Applying reduced
charges
(97) Rebates as described in paragraphs (95) and (96) will be applied from the
later of the 1st April 2001, the date on which the customer became
responsible for charges or the date on which the site was disconnected from
Northumbrian Water‟s systems.
(98) Where, for a measured property, the customer can demonstrate to
Northumbrian Water‟s satisfaction that the provisions of either points (98)(a)
or (98)(b) apply, by providing detailed site plans or such other evidence as
Northumbrian Water may reasonably require, charges will be payable as
detailed in paragraph (99).
Partial surface
water drainage
charges
(a) Drainage arrangements made in respect of a site are such that surface
water or groundwater from only part of the site drains directly or
indirectly to a public sewer from that property or from any common area
appertaining to that property,
(b) Some surface water or groundwater draining from the site is charged as
trade effluent,
(99) Where paragraph (98) applies, two chargeable areas will be defined and
charged as follows:
Basis of charge
(a) A chargeable area will be defined for the site as detailed in paragraph
(83) for the proportion of the site from which surface water and
groundwater drains directly or indirectly to a public sewer, or for which the
surface water of groundwater is not charged as trade effluent. 70% of the
tariff for the band of this chargeable area will be charged.
(b) Plus: a second chargeable area will be measured as the total area of the
site. 30% of the band charge for this chargeable area of the site will be
applied to cover highway drainage charges.
Applying
separate highway
and surface water
drainage charges
(100) Rebates as described in paragraphs (98) and (99) will be applied
retrospectively as far back as the 1st April of the charging year in which the
claim for a rebate is made.
6.6.2 How to apply for reduced charges
Applying for
reduced surface
water drainage
charges
(101) Customers in this category who consider that they may qualify for reduced
sewerage charges as a result of these provisions should either write or
telephone in the first instance to:
Charges scheme 2016/17 : Non-Household
Customer Centre
Northumbrian Water Limited
PO Box 300,
Durham
DH1 9WQ
Page 21
Telephone: 0345 733 5566
(102) Customers will be sent a questionnaire for completion. This will include the
request for a simple site plan that indicates how the surface water and
groundwater from their property is currently drained. This will help the
customer to determine whether a claim under the provisions of this section is
likely to be successful. If the customer remains of the opinion that he may be
entitled to reduced sewerage charges, they should return the completed
questionnaire to the above address. Northumbrian Water may require more
detailed plans for some properties and reserves the right to visit any property
to establish its connection status.
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7
TRADE EFFLUENT CHARGES
7.1
GENERAL INFORMATION ON TRADE EFFLUENT CHARGES
(103) Premises classified as trade premises are liable for all relevant sewerage
charges as set out in section 6, including those for other discharges.
Charges for
domestic and
trade effluent
strength foul
sewage
(104) Trade effluent discharges, as defined by section 141 of the Water Industry
Act, are subject to different foul sewage charges to those applied to domestic
foul sewage discharges.
(a) Trade effluent discharges will be charged trade effluent charges as set
out in this section, and all other foul sewage volumes will be charged at
domestic foul sewage as set out in section 6.
(105) Northumbrian Water may make charges for the components of trade effluent
as it feels appropriate.
(106) Trade effluent charges for reception, conveyance, treatment and disposal are
payable by all occupiers of premises discharging trade effluent into public
sewers.
Liability of trade
effluent charges
(107) Any trade effluent charges payable are taken into account in the calculation
of any volumetric sewerage and sewage disposal charge.
(108) If, in the view of Northumbrian Water, the costs of billing, calculating and
recovering trade effluent charges will exceed the income, Northumbrian
Water may at its discretion, waive the trade effluent charge and charge the
customer for sewerage services as if the effluent was not subject to trade
effluent consent.
Consent charges
(109) Northumbrian Water commits expenditure to the maintenance of trade
effluent consents. This expenditure includes the costs of reviewing consent
conditions on a regular basis and the eventual termination of the consents.
Northumbrian Water levies a charge for determining new consent conditions
and revised consent conditions if the trader seeks the variation, including
costs associated with any referral to the Environment Agency. These
charges are set out in section 10.
Non standard
trade effluent
charges
(110) Any additional expense incurred or likely to be incurred by Northumbrian
Water in connection with the reception or disposal of constituents of specified
trade effluents may be recovered in addition to those set down below.
7.2
STRUCTURE OF TRADE EFFLUENT CHARGE
(111) Standard unit charges for trade effluent will apply, comprising the following
elements;.
Structure of trade
effluent charge
(a) Standard Unit Charge – Elements
(i)
A Reception and Conveyance Charge per cubic metre - 'R'
(ii) A Volumetric Treatment Charge per cubic metre - 'V'
(iii) An Additional Volumetric Charge per cubic metre, where biological
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Page 23
treatment applies - „Bv‟
(iv) A Biological Treatment Charge per cubic metre (standardised – see
(115) below) - 'B'
(v) A Sludge Treatment and Disposal Charge per cubic metre
(standardised – see (115) below) - „S‟
(112) A charge is made for the individual service elements relevant to the receiving
treatment works to which the discharger‟s effluent is conveyed and this is
subject to a minimum charge. The levels of the standard unit charge
elements for the current charging year, as well as the minimum charge, are
shown in Appendix A of this Charges Scheme.
Discharge
strength
(113) The charges made take into account the strength of the discharge in relation
to Northumbrian Water's average regional strength factors. The formula
used in the calculation of individual charges is set out below; 'R', 'V', „Bv‟, 'B'
and 'S' being calculated in accordance with paragraph (111)(a).
(114) Regional Formula
c
=
R
+
V
+
Bv
+
Ot
Os
B
+
St
Ss
S
(115) Where:
c
Trade effluent
tariff formula
=
Total Charge per cubic metre of Trade Effluent;
R =
Regional Reception and Conveyance Charge per cubic metre;
V =
Regional Volumetric Treatment Charge per cubic metre;
Bv =
Additional Volumetric Charge for biological treatment per cubic metre;
B =
Regional Biological Treatment Charge per cubic metre;
S =
Regional Sludge Treatment and Disposal Charge per cubic metre;
Ot =
COD (Chemical Oxygen Demand) in mg/l of the trade effluent after
one hour quiescent settlement. In rare cases where COD is not
applicable, an alternative oxidation parameter will be applied;
Os =
Regional weighted averaged COD in mg/l of settled sewage. In rare
cases where COD is not applicable, an alternative oxidation;
parameter will be applied. In 2016/17, the regional weighted average
is 315 mg/l;
St =
Total suspended solids in mg/l settled from the trade effluent after one
hour quiescent settlement;
Ss =
Regional weighted average of suspended solids in mg/l removed from
crude sewage by primary settlement. In 2016/17, the regional
weighted average is 125 mg/l.
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7.3
DETERMINING TRADE EFFLUENT VOLUMES
(116) The trade effluent discharger may be required to provide apparatus suitable
and adequate for measuring and automatically recording the volume of trade
effluent to the satisfaction of Northumbrian Water and in accordance with the
consent to discharge trade effluent. The volumes of effluent recorded on
such a flow meter will be used for charging purposes.
Verification of
discharge volume
(117) Where such a flow meter has not recorded accurately or has not been
provided, Northumbrian Water will determine the volume of trade effluent
discharged by any method it feels appropriate. This may include the use of
readings taken from incoming water supply meters with allowances for
volumetric domestic foul sewerage usage and non-returns to sewer using
facts, estimates, engineering aspects and other formulae as considered
relevant by Northumbrian Water.
Revision of
discharge
volumes
(118) Where any change to assessment of discharge volumes has been made this
will be applied from the later of the date on which the customer became
responsible for charges or the date from which evidence, that is satisfactory
to Northumbrian Water, demonstrates the change in discharge volumes.
7.4
Verification of
discharge
strength
Standard trade
effluent strengths
DETERMINING TRADE EFFLUENT STRENGTHS
(119) The trade effluent discharger may also be required to provide apparatus
capable of determining and recording the nature and composition of the trade
effluent in accordance with the consent to discharge. The results from such
apparatus may be used as the basis of the charge. However, where such
apparatus has not recorded accurately or has not been provided,
Northumbrian Water will determine the quality of effluent by any method it
feels appropriate. This may include the use of standard strengths (see
paragraph (120)) or analysis of samples taken from the effluent with
allowances for domestic elements of effluent as considered relevant by
Northumbrian Water. Where charges are to be determined by sampling
techniques, Northumbrian Water is prepared to provide the trade effluent
discharger with additional samples or duplicate samples at the time of
sampling, providing the discharger makes the request for the service in
advance. Northumbrian Water may charge the discharger for this service.
(120) The need to recover costs incurred in the treatment and disposal of trade
effluent has led to the need for a compromise between the costs of sampling
and analysis in relation to the total income generated by the discharge. For
certain small discharges where the trade effluent discharger has not provided
apparatus capable of determining and recording the nature and composition
of their effluent, it is uneconomic to analyse individual samples. The concept
of the standard regional strength has been introduced for six types of
discharge as shown in the table below.
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Page 25
Standard Regional Strength
Discharge Type
Suspended Solids
mg/l (St)
COD
mg/l (Ot)
Vehicle washes
124
284
Launderettes
55
800
9,000
13,500
250
2,250
Small breweries (<20m / day)
80
5,000
Swimming pool filter backwash
120
100
Portable toilet waste
Small abattoirs
3
(121) These values are subject to periodic review.
7.5
OTHER INFORMATION RELATING TO TRADE EFFLUENT CHARGES
Capital
contributions and
special
agreements
(122) If, with the agreement of Northumbrian Water, a trade effluent discharger
makes a capital contribution towards the expense of disposing of the
discharge, then Northumbrian Water may make an appropriate adjustment to
the trade effluent charges.
Payment of trade
effluent charges
(123) Charges referred to in the preceding clauses of this section shall be payable
on demand.
Termination of
consent
(124) Where the trader is in arrears of four weeks or more in payment of the
charges specified above, Northumbrian Water may terminate the consent
without further notice.
Additional
expenses
(125) Northumbrian Water may require payment from the trader for any additional
expenses incurred in connection with the reception and disposal of the trade
effluent, beyond those recovered in its trade effluent tariffs.
Sampling charges
(126) Northumbrian Water will make a charge when it is necessary to resample
trade effluent discharges where analysis of the preceding sample has shown
that conditions of the trade effluent discharger‟s consent were contravened.
The current level of this charge is shown in the Miscellaneous Charges (see
section 10.8).
Trade effluent
disputes
(127) If a customer disputes either the refusal by Northumbrian Water to grant a
trade effluent consent or the conditions attached to any consent that may be
granted, he may have his case determined by the Water Services Regulation
Authority (Ofwat).
Charges scheme 2016/17 : Non-Household
Page 26
8
PAYMENT OF CHARGES
8.1
WHEN TO PAY CHARGES
8.1.1 Measured Customers
Payment options
(measured
customers)
(128) Measured water, measured sewerage, any fixed charges or surface area
related charges are payable in full on demand unless an alternative payment
plan is agreed by Northumbrian Water. Customers may elect to pay their
charges by our Budget Scheme (monthly by Direct Debit).
8.1.2 Unmeasured Customers
Payment options
(unmeasured
customers)
(129) The occupier of an unmeasured property is liable to pay water and sewerage
charges for each day of their occupation. Bills are issued at the beginning of
the financial year on the assumption that the occupier will remain in
residence for the whole of the financial year. Charges are due in full on
demand unless an alternative payment plan is agreed by Northumbrian
Water. Customers may elect to pay their charges:
(a) In two half-yearly payments on the due dates printed on the payment
slips;
(b) By our Instalment Scheme – May to February, by Direct Debit.
8.1.3 Payment by instalment
Payment by
Instalment
No charge for
instalments
All charges due
on failure of
payment
(130) Where any arrangement has been made to pay a bill by instalments the
following conditions apply:
(a) No charge is made for the option to pay by instalments.
(b) Failure to pay an instalment by the due date causes all outstanding
amounts to be due and payable immediately.
(i)
Failure to pay the charges outstanding in one amount may result in
disconnection of the water supply or the issue of a County Court
Claim for all unpaid charges.
8.1.4 Customers entering into any formal insolvency procedure
(131) Where a Customer enters into any formal insolvency procedure, including
Debt Relief Orders, Northumbrian Water may apportion any charges on a
daily basis up to the date immediately before the date the relevant insolvency
procedure becomes effective ('the insolvency date').
Charges when a
formal insolvency
procedure occurs
(132) Any apportioned charges after the insolvency date will be payable by the
occupier of the property in question and apply from the next day of
occupation after the insolvency date. Any such apportioned charges will not
fall within the insolvency procedure. The charges will be payable by the
occupier on the same payment terms as would apply if the property had been
newly connected on that day.
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8.2
HOW TO PAY CHARGES
(133) All payment methods are free of charge unless otherwise stated.
(134) Measured and unmeasured customers who elect to pay their charges in
accordance with section 8.1 may use any (or any combination) of the
payment methods listed below:
(a) Make a payment by BACS using the bank details on the back of the bill
and by sending a remittance advice to [email protected] or Northumbrian
Water, PO Box 300, Durham, DH1 9WQ.
(b) By Direct Debit – a choice of payment dates is available, 1st or 15th of
the month. A discount is given for payment by this method – see 8.3;
(c) By PayPoint - payment can be made in cash at any PayPoint agency;
(d) Via a Bank – at a branch by cash or cheque, or through its on-line
banking system. Free of charge at customer‟s own bank, and at
branches of NatWest in the Northumbrian Water region. Other banks
may make a charge for the transaction;
(e) At a Post Office - by cash or debit card only, using the payment slip on
the bill. (A charge will be made for payments via a Post Office);
Available methods
of payment
(f) By Post – by cheque or postal order, customers should send their
payment to: Northumbrian Water, Customer Centre, PO Box 300,
Durham DH1 9WQ. Cheques and postal orders should be crossed and
made payable to “Northumbrian Water Limited”. Post-dated cheques are
not acceptable;
(g) By Telephone - to pay using a debit or credit card the customer should
call the telephone number detailed on the bill;
(h) By Internet - payment can be made online, either through a customer‟s
own on line banking facilities or via our web site address,
www.nwl.co.uk.
Payments by
credit card
(135) An additional charge will be made for payments made by credit card.
8.3
Direct debit
discount
(136) Where payment for water and/or sewerage services is made to Northumbrian
Water by direct debit, a fixed annual discount for each service received will
be credited to their account.
8.4
Payment by
landlords
PAYMENT DISCOUNTS
PAYMENT BY LANDLORDS
(137) Subject to the provisions of the Water Industry Act 1991 and except where
provided by agreement with Northumbrian Water to the contrary, the charges
referred to in paragraph 8.1 are payable by the occupiers of properties.
However, where a number of tenanted properties are in one ownership,
savings in billing and collection costs may be possible if the owner will agree
to pay the charges in respect of all the properties. Northumbrian Water is
therefore prepared to consider agreements with owners for the payment of
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unmeasured water services charges due on tenanted properties under which
allowances may be given, subject to payment on time.
(138) Notwithstanding such arrangements, occupiers of properties remain the
customers of Northumbrian Water, landlords being responsible for collecting
charges due on the basis set out in this Charges Scheme.
(139) In the event of the owner defaulting on the above arrangements, then the full
charges may be recovered by Northumbrian Water from the occupier.
(140) The arrangements referred to above also apply in respect of the sewerage
and sewage disposal services charges levied by other water companies on
behalf of Northumbrian Water. The water companies have their own
arrangements related to their water supply charges.
8.5
Payment
difficulties
(141) Northumbrian Water will ensure that every attempt is made to work with the
customer to secure a reasonable payment arrangement.
Customers
experiencing payment difficulties can contact Northumbrian Water to discuss
alternative arrangements. Information can be obtained from the Customer
Centre on 0345 733 5566.
8.6
Consequence of
non-payment
CUSTOMERS WHO STRUGGLE TO PAY THEIR CHARGES
COLLECTION OF OUTSTANDING CHARGES
(142) Measured bills are issued on a monthly, quarterly or six monthly basis.
Unmeasured bills are issued annually. Following the issue to the customer of
a final notice for non-payment of a bill by the due date, the water supply will
be disconnected unless payment is received.
(143) If a customer fails to honour a reasonable payment arrangement, in
accordance with normal commercial practice, Northumbrian Water will
disconnect the service in order to protect Northumbrian Water and other
customers from further unrecoverable losses.
Reconnection of
non-household
properties
(144) Where a non-household water supply is disconnected for non-payment it will
not be reconnected until the customer has made arrangements to pay the
amount owing plus the expense of the disconnection and reconnection.
Charges for
payment
collection
(145) If a member of Northumbrian Water‟s staff has to visit a customer to collect
outstanding charges, or payment is received when a member of staff has
visited a property to effect disconnection for non-payment, Northumbrian
Water may recover its expenses as if the water supply had been
disconnected.
(146) Northumbrian Water will not disconnect the following premises for nonpayment of water services charges:

Disconnection




private dwelling houses (including mixed use premises where a person
has their home);
domestic caravans;
houseboats;
houses in multiple occupation;
residential care homes, nursing homes and residential homes for the
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



elderly;
children‟s homes and day care centres;
schools and other educational establishments;
prisons and detention centres;
police, fire and ambulance stations.
(147) All other premises may be disconnected for non-payment of water services
charges.
8.7
OTHER PAYMENT CONDITIONS
(148) Northumbrian Water reserves the right to recover bank charges and
administrative costs resulting from invalid or dishonoured cheques, standing
orders, credit cards or direct debits.
Payment charges
(149) When payment is made in foreign currency, the exchange rate applicable will
be that on the day of receipt of payment. Any shortfall or benefit will be
debited or credited to the customer‟s account accordingly. Commission
charges will be deducted from the amount paid.
(150) Northumbrian Water reserves the right to claim interest pursuant to the "Late
Payment of Commercial Debts Act 1998.
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9
METERS AND METERING
9.1
METERING
9.1.1 Cases when a property charged on an unmeasured basis will move to
being charged on a measured basis
(151) All new properties will be required to be metered. This includes any
connection to be used wholly or partially for supplying water for firefighting
purposes.
Metered
properties
(152) Unmeasured non-household customers may opt to have a meter installed
under the optant programme detailed in Section 9.1.2.
(153) Northumbrian Water may require some properties to have a meter installed
as detailed under the selective metering programme as detailed in Section
9.1.3.
9.1.2 Optional Metering
Opting for a meter
for non-household
properties
(154) Non-household customers who are currently unmetered may also apply for
the installation of a meter. A charge is payable unless the property already
has an existing boundary box. The current level of charge appears in the
Miscellaneous Charges in section 10. The meter will be installed within 15
working days of receiving the customer‟s payment.
9.1.3 Selective Metering
Selective
metering of nonhousehold
properties
(155) It is our policy to meter business properties wherever practicable and we
have a programme to selectively meter the majority of those non-household
properties that are currently unmeasured. This includes non-household
properties whose use of water is mainly or solely for household purposes and
mixed use (part household and part non-household) premises where the nonhousehold part is the principal use of the premises supplied. Northumbrian
Water may also require the owner/occupier to take water by meter when the
property is in multiple occupation i.e. a guest house, nursing home, lodgings
etc.
(156) There is no charge for the meter installation in such cases.
9.2
INFORMATION ABOUT METERS
(157) The preferred location for the meter installation is in an existing boundary
box. If an existing boundary box is not available, the water meter will
Preferred
normally be fitted in Northumbrian Water‟s next preferred location according
locations for water
meters
to Northumbrian Water‟s meter location policy in force at the time of
installation.
Ownership of
meters and
remote reading
devices
(158) The water meter and any remote reading device, if fitted, are the property of
Northumbrian Water.
(a) Northumbrian Water shall be responsible for the maintenance of the
meter.
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(b) Where a meter has been fitted either externally within the boundary of
the customer‟s property or internally, the customer must allow
Northumbrian Water or its representatives reasonable access for the
purposes of reading the meter, maintaining it and replacing it when
necessary. The customer will have a duty of care in respect of the meter
and meter chamber in these circumstances.
(c) If the meter is installed other than within the boundary of a customer‟s
property, the maintenance, access and safety of the meter will solely be
the responsibility of Northumbrian Water.
Accuracy of
meters
(159) In respect of the accuracy of meters, testing of meters, expenses of testing,
method of proof and affect of meter reading, notice of vacation and liability for
charges, and offences of tampering with meters, the requirements of the
Water Industry Act 1991 and the Water (Meters) Regulations 1988
(SI1998/1048 or subsequent amendments thereof), will apply.
Tampering with
meters
(160) It is an offence to tamper with or remove a water meter without the express
permission of Northumbrian Water, as set out in sections 175 and 176 of the
Water Industry Act. Northumbrian Water reserves the right to charge a
customer should their meter or remote reading device be removed or
tampered with in any way.
Changing meters
by Northumbrian
Water
(161) Northumbrian Water may exchange an existing meter for one of a different
size, if in its view this is more appropriate to a customer‟s circumstances. No
charge will be made for this.
Changing meters
at the customers
request
(162) Where a customer asks for an existing meter to be replaced with a meter of
different size or requests the meter and/or its associated remote reading
device be relocated, Northumbrian Water will relocate the meter within the
limits of its meter location policy and make an appropriate charge to cover
the costs of such change.
9.3
METER READING AND BILLING
Meter reading
frequency and
estimated bills
(163) Meter readings will be taken at such intervals as Northumbrian Water may
determine. On occasions when Northumbrian Water does not obtain an
actual reading, an account may be rendered on the basis of estimated
consumption.
Definition of
‘actual reading’
(164) An „actual meter reading‟ means any reading taken directly from a meter or
supplied by any remote reading device associated with a meter.
Amendment of
estimated bill
(165) Estimated bills will be amended on the basis of a meter reading supplied by
the customer, unless there is reason to doubt the accuracy of this. In the
latter case, Northumbrian Water will endeavour to make an appointment to
re-visit the property to take a meter reading and, if necessary, check the
accuracy of the meter.
Billing periods
(166) When a measured bill is raised for a period that commences before 1 April
and ends on or after 1 April, the charges shall be apportioned into subperiods on a daily basis between the start of the period covered by the bill
and 31 March and the period from 1 April until the end of the period covered
by the bill. Each sub-period so apportioned will then be charged at the tariffs
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of the relevant charging year.
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10
MISCELLANEOUS CHARGES
10.1 INTRODUCTION
Defining
miscellaneous
charges
(167) Northumbrian Water provides water and sewerage services to our customers,
and recovers the costs for these services, on an average basis across all our
customers through the standard published charges set out in this Charges
Scheme.
(168) Where there are services that we carry out for individual customers, we
recover the costs for these activities through the Miscellaneous Charges.
(169) The types of Miscellaneous Charge, and when they apply are described in
this section.
10.2 CONDITIONS APPLYING TO MISCELLANEOUS CHARGES
Charges for
normal working
hours
(170) The standard charges quoted apply for works carried out during normal
working hours on normal working days under standard conditions. In other
instances Northumbrian Water reserves the right to charge on a basis of
actual costs, provided the applicant is notified accordingly prior to
commencement of the work.
Payment
(171) Payments for charges in this section may be required in advance unless
specified to the contrary.
VAT
(172) All charges published in this section exclude VAT unless specified otherwise.
VAT will be added to the published charge at the appropriate rate where
required.
Traffic
Management Act
(173) Additional charges may be made for traffic management expenses.
Disputes
(174) In accordance with Section 45(6A) Water Industry Act 1991 any dispute
between Northumbrian Water and any other person as to the charge in this
section may be referred to the Water Services Regulation Authority for
determination.
Bonds and
Deposits
(175) In accordance with normal business practice, Northumbrian Water can
require, under certain circumstances normally associated with new
development, the provision of cash bonds or deposits to secure the provision
of services.
Security Deposits
(176) Following non-payment, disconnection due to non-payment or repeated
breach of any terms and conditions of supply in respect of a non-household
property, Northumbrian Water reserves the right to demand a deposit of up to
one billing period plus 90 days of charges in respect of future estimated
charges prior to reconnecting or agreeing to supply.
Return of Security
Deposit
(177) Such a deposit will be held by Northumbrian Water for a period of 12 months
and may be used during that period to discharge any outstanding balances
due from the customer. On expiry of the 12 month period Northumbrian
Water will return the deposit, or such balance that remains, to the Customer
Charges scheme 2016/17 : Non-Household
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together with interest calculated at the prevailing rate.
Charges for
additional
services
(178) In respect of any service performed, facility provided or right made available
by Northumbrian Water for which a charge is not applicable elsewhere in this
scheme, including CCTV surveys, provision of information and advice, drain
cleaning and drainage enquiries, Northumbrian Water may make such
charges as it determines appropriate, having regard to the cost of performing
the service, providing the facility or making the right available. Payment of
such charges may be required in advance, unless specified to the contrary.
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10.3 ATTENDANCE ON SITE BY NORTHUMBRIAN WATER TECHNICIANS AT
CUSTOMER REQUEST
10.3.1 Technician Call Out Charge
(179) When a customer requests attendance on site by a Northumbrian Water technician
for whatever purpose, the customer will be charged for that attendance.
(180) When a customer (or their representative) requests the attendance of a Technician
to their property, Northumbrian Water will attend. However, there may be a charge
if it's something that can be fixed by or has been caused by you or a third party.
So please check carefully before arranging a visit by a technician. Northumbrian
Water will also charge for technical and non-technical advice provided on site.
(181) There will be a charge for any activity requested that is not related to a fault on our
apparatus.
(182) When charges do apply, they will be secured in advance at the point of contact.
(183) Charges per visit are as follows:
(a) During Normal Working Hours (08.00-17.00 Mon-Fri only):
(i)
Minimum of one hour (inclusive of travelling time to the incident):
£53.00
(b) Outside Normal Working Hours and Public Holidays:
(i)
Minimum of 2 hours (inclusive of travelling time to the incident):
(c) Additional hourly charge for each subsequent hour or part hour:
£105.00
£53.00
(184) The charge does not apply if the fault is covered under our supply pipe policy.
(185) If a repair team are subsequently required, all work carried out by them will be in
addition to the Technician fixed charge above, this will be at actual cost inclusive
of overheads excepting where it is covered by the fixed cost work covered
elsewhere in these charges, (additional costs could include plant, equipment, hire
charges, contractor charges, reinstatement of surfaces and fittings etc.).
At cost
10.3.2 Installation, renewal, operation and repair of stop tap valves
(186) Where a customer requests a visit from a Technician to restore the supply of water
to a property using a company stop tap, a charge will be made to cover the cost of
this service as set out in paragraph (191).
(187) Northumbrian Water will operate, locate or clean a stop tap at the request of a
customer, or their representative, and a charge will be applied as set out in
paragraph (191).
(188) When Northumbrian Water turn off a stop tap no charge will be made. If the
customer, or their representative, requests the Technician to wait and turn the
supply back on during the visit, or if a return visit is requested, a charge will be
made for the technician‟s time according to paragraph (183). The customer will be
Charges scheme 2016/17 : Non-Household
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advised that a qualified plumber can carry out the work on his behalf, except for
where the stop tap is located in the highway, in which case the customer will be
advised to use a Northumbrian Water technician.
(189) Where a stop tap is inoperable and the customer requests Northumbrian Water to
repair this in less than 20 working days, a charge as set out in paragraph (191).
This period of notice may be extended by the application of the Traffic
Management Act. Outside of this period, Northumbrian Water will undertake this
work at its cost.
(190) Where there is no existing stop tap and the customer requests that one be
installed, the customer may be required to pay the cost of installation according to
paragraph (191).
(191) Standard charge to install, renew or repair a stop tap valve belonging to
Northumbrian Water where the customer or his agent specifically requests this to
be done in less than 20 working days:
(a) During normal working hours:
(i)
No reinstatement:
(ii) With reinstatement:
£284.00
£356.00
(b) Outside normal working hours:
(i)
No reinstatement:
(ii) With reinstatement:
£337.00
£409.00
10.3.3 Connection of Customers Relaid Supply Pipe
(192) Where supply pipe is laid on behalf of the customer:
(a) No excavation:
£125.00
(b) No reinstatement:
£269.00
(c) With reinstatement:
£345.00
10.3.4 Other Activities
(193) Attendance for commercial activities during normal working hours (tank filling, flow
and pressure tests on the network, leakage advice etc.) will be charged at the
rates shown in section 10.3.1.
(194) In addition any water used will be charged the standard volume rate:

Pence per cubic meter:
Charges scheme 2016/17 : Non-Household
£1.2195
Page 37
10.4 DAMAGE TO NORTHUMBRIAN WATER APPARATUS
(195) Where damage to Northumbrian Water apparatus has occurred, charges will be
made to repair the equipment.
(196) Repairs to Northumbrian Water apparatus will be carried out by Northumbrian
Water staff or approved contractors.
(197) All charges will be based on actual costs inclusive of overheads excepting where it
is covered by the fixed cost work covered elsewhere in these charges (additional
costs could include plant, equipment, hire charges, contractor charges,
reinstatement of surfaces and fittings, etc.).
10.5 CLEANING AND BLOCKAGE CLEARANCE OF PRIVATE DRAINS AND
SEWERS
(198) When Northumbrian Water cleans or removes blockages from private drains or
sewers, Northumbrian Water may make the following charges:
(a) During normal working hours (07:00 – 20:00 Mon to Sat):
£105.14
(b) Outside normal working hours (20:00 – 07:00 Mon to Sat, Sundays and Bank
Holidays:
£140.49
(199) In exceptional circumstances, Northumbrian Water reserves the right to make
additional charges.
At cost
10.6 CHARGES FOR METER RELATED ACTIVITIES
10.6.1 Meter testing
(200) A standard charge will be made, as set out below, where a meter test is carried out
in accordance with the Water (Meters) Regulations 1988 at the request of the
customer and the meter on being tested falls within the prescribed limits of error.
(201) Such testing will normally require the removal of the meter from the customer‟s
premises.
(a) Meters up to 40mm (including VAT):
£70.00
(b) All other meters:
At cost
10.6.2 Reading of meters
(202) For any meter readings carried out by Northumbrian Water at the request of the
customer, which are additional for the standard planned meter reading timetable,
charges will be made as follows:
(a) Privately owned meters:
£37.20
(b) Northumbrian Water owned meters:
£37.20
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10.6.3 Meter Installations
(203) Installation of Meters in Alternative Locations
(a) Installation of a new, optant or selective meter in a location other than that
defined by Northumbrian Water‟s Meter Location Policy:
£57.00
(204) Meter Option Installations

These charges do not apply to properties metered under optant or selective
metering programmes (see section 9).
(a) Meter Installation on Existing External Pipework
(i)
15mm/20mm meter on Private Land (excluding reinstatement):
(ii) 15mm/20mm meter in Public Highway (including reinstatement):
(iii) Other meters:
£359.80
£404.50
At cost
(b) Meter Installation in Existing Boundary Box
(i)
15mm/20mm:
£134.60
(ii) Other meters:
At cost
(c) Meter Installation – Internal
£295.70
(d) Customer‟s Contractor Carries out Excavation/Installation
 Includes up to two separate visits to be made to mark the excavation
location and to inspect the boundary box installation and fix the meter
where appropriate
No
charge
 Where further visits are necessary, these may be charged at rate shown in
section 10.3.1.
10.6.4 Meter Resizing
(205) Reduction in Meter Size at Customer‟s Request:
Price on
Application
10.6.5 All Other Situations
(206) All other situations for installation or modification of meters on existing supplies will
be charged at cost/on a fixed price quotation basis that has previously been
notified to the customer unless specified otherwise.
At cost
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10.7 BILLING
(207) Payment by credit card
(a) For all payments made by credit card an additional charge will be made, of 1%
of the payment amount.
(208) Consequence Of Non-Payment Of Account
(a) Where payments fail this requires intervention by Northumbrian Water to
resolve the payment, and an charge will be made for this activity in the
following cases:
(i)
Cheque payments that have to be referred back to the account holder:
(ii) Unpaid Direct Debit / Credit Card transactions:
£16.70
£4.85
(b) In certain cases where payments have not been made and access is required
to a property to ensure that any disconnection allowed does not disconnect
properties that cannot be disconnected a charge for the required warrant will
be made as follows:
(i)
Magistrates Forced Entry Warrant:
£422.00
(c) Visit to non-household customer to collect outstanding charges (including any
required stop tap operation):
(i)
Visit carried out during Normal Working Hours (08.00-17.00 Mon-Fri only):
(ii) Visit carried out outside Normal Working Hours or on a Public Holidays:
(iii) Disconnection of non-household premises:
£70.75
£141.55
At Cost
(209) Requests for non-standard bills
(a) Where customers or their representatives request copies of bills and/or a
statement of charges covering a number of previous charging periods, for
example, for the purpose of completing returns to HM Revenue & Customs or
providing information to accountants, charges will be made as follows:
(i)
Requests for copies of previously issued bills (up to 10 bills per charge)
£16.45
(ii) Statement of charges (per statement)
£31.75
(iii) Request for separate bills for water and sewerage services (per bill)
At cost
10.8 ASSESS OR REVISE TRADE EFFLUENT CONSENT
(210) Charge for determining new or revised consent conditions
(a) Without Special Category Effluent:
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£156.00
Page 40
(b) With Special Category Effluent or other significant parameter:
(211) Resample charge:
At cost
£121.60
10.9 OTHER SERVICES
(212) Other services as listed below are available from Northumbrian Water. Charges
for these services can be found on our website, on request from Northumbrian
Water or in a separate leaflet entitled: “2016/17 Charges Scheme: Other
Services”.
(213) The available other services are:
(a) Standpipes
(b) Supply of water from Northumbrian Water Depots
(c) Disposal Of Septic Tank And Cesspool Contents
(d) Water Regulation Inspections
(e) Treatment of Tankered Industrial Effluents
(f) Fire Hydrants
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Page 41
Blank page
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APPENDIX A NON-HOUSEHOLD CHARGES 2016/17
Table 1 – Charges relating to Payment Methods
Water
Discounts for payments made by Direct Debit
Charges paid by Credit Card
Sewerage
-£3.50
1% of payment amount
-£3.50
1% of payment amount
Table 2 – Measured charges for water
Standard
Tariff – one of these will apply
Focus20
Focusextra
Focusplus
Fixed charge per potable meter per year, by meter size:
0-24mm
25-34mm
35-39mm
40-49mm
50-64mm
65mm and larger
PLUS:
Site charge per year
PLUS:
Volume charge per cubic metre
FocusPlus Super Large User
(volumes greater than 3,000,000m3)
£41.50
£54.60
£71.10
£87.50
£186.05
£514.55
£1.2195
£41.50
£54.60
£71.10
£87.50
£186.05
£514.55
£41.50
£54.60
£71.10
£87.50
£186.05
£514.55
£41.50
£54.60
£71.10
£87.50
£186.05
£514.55
£3,173.71
£13,204.18
£43,287.48
£1.0578
£0.8758
£0.6941
£0.5909
Table 3 – Measured charges for non-potable water to the Teesside Industrial Raw Water System
Fixed charge per non-potable meter per year, by meter
size:
0-24mm
25-34mm
35-39mm
40-49mm
50-64mm
65mm and larger
PLUS:
Site charge per year
PLUS:
Volume charge per cubic metre
£41.50
£54.60
£71.10
£87.50
£186.05
£514.55
£13,103.50
£0.2293
Table 4 – Measured charges for sewerage
Tariff – one of these will
apply
Standard
Large User
For domestic foul sewage, a volume charge per cubic
metre
Site charge per year
PLUS:
Volume charge per cubic metre
PLUS for surface water and / or highway drainage:
Fixed charge per year
PLUS for trade effluent:
Charges per cubic meter, as applicable
Charges scheme 2016/17 : Non-Household
£1,781.05
£1.0541
£0.9769
See Table 5
See Table 5
See Table 6
See Table 6
Page 43
Table 5 – Surface water drainage charges by band
2
Band 1 - up to 350 m
2
Band 2 - 351 to 750 m
2
Band 3 - 751 to 1,500 m
2
Band 4 - 1,501 to 2,500 m
2
Band 5 - 2,501 to 5,000 m
2
Band 6 - 5,001 to 7,500 m
2
Band 7 - 7,501 to 10,000 m
2
Band 8 - 10,001 to 15,000 m
2
Band 9 - 15,001 to 25,000 m
2
Band 10 - 25,001 to 50,000 m
2
Band 11 - 50,001 to 75,000 m
2
Band 12 - 75,001 to 100,000 m
2
Band 13 - 100,001 to 125,000 m
2
Band 14 - 125,001 to 150,000 m
2
Band 15 - over 150,000 m
Surface water &
highway drainage
£116.75
£361.80
£749.15
£1,333.50
£2,493.10
£4,142.80
£5,796.15
£8,255.20
£13,136.20
£24,366.70
£39,951.00
£55,023.30
£69,564.15
£83,133.30
£103,037.35
Surface water
drainage part
£82.70
£252.35
£522.95
£934.00
£1,743.95
£2,899.90
£4,056.45
£5,780.95
£9,196.50
£17,056.45
£27,967.10
£38,516.55
£48,695.70
£58,193.80
£72,124.75
Highway drainage
part
£34.05
£109.45
£226.20
£399.50
£749.15
£1,242.90
£1,739.70
£2,474.25
£3,939.70
£7,310.25
£11,983.90
£16,506.75
£20,868.45
£24,939.50
£30,912.60
Table 6 – Trade effluent charges
Reception
Volumetric
Biological Volume
Biological
Sludge
Regional average B strength
Regional average S strength
Minimum Charge per year (per billing period)
£ per m3
£0.3620
£0.1797
£0.1017
£0.1282
£0.0938
£ per year
315mg/l
125mg/l
£506.15
Table 7 – Unmeasured charges
Assessed Tariff bands - one of these will apply
Band 1
Band 2
Band 3
For water, a fixed charge per year
PLUS:
For domestic foul sewage, a fixed charge per year
PLUS:
For surface water and / or highway drainage, a fixed
charge per year
Charges scheme 2016/17 : Non-Household
£92.30
£228.25
£632.15
£77.25
£195.05
£544.20
See Table 5
See Table 5
See Table 5
Page 44
Band 1
£100
£100
£100
Band 2
£200
£200
£200
Band 3
£300
£300
£100
PLUS:
Fixed charge for surface water drainage
See Table 4
See Table 4
END PAGE
Charges scheme 2016/17 : Non-Household
Page 45