Mission Fed Mobile Deposit FAQ
What phones and devices are compatible with the Mobile
Deposit?
The iPhone®, iPad®, iPod touch® and Android™ phones are all
compatible. Android Tablets are not compatible.
Are there eligibility requirements to use Mission Fed Mobile
Deposit?
Yes, your account must be in good standing with Mission Fed.
Are certain account types excluded from the service?
Mission Fed Mobile Deposit is not designed for Business Accounts,
so Organization, Partnership, and Corporation accounts are not
eligible. Is there a deposit limit for Mobile Deposit?
The deposit limit is $5,000 per day.
How many checks can be deposited at a time? Only one check at a time can be accepted; however, you may
deposit multiple checks during a single session up to a total of
$5,000 per day.
Should I endorse my check when using Mobile Deposit?
Yes, please remember to endorse the check with your signature
before you take a picture of it. Please note that the app does
not read a stamp as an endorsement. If the app does not detect
a signature, it will cause an error and you will need to start the
process again. Also, please do not write on the front of the check to
indicate that it has been deposited.
What types of checks cannot be deposited? Unacceptable deposits include:
• Any item that is stamped with a “non-negotiable” watermark
• Any item that contains evidence of alteration to the
information on the check
• Any item issued by a financial institution in a foreign country
• Any item that is incomplete
• Any item that is “stale-dated” or “post dated”
• Savings Bonds
• Any third party check, item made payable to someone other
than yourself or other authorized signers on the account
• Any item with a restrictive endorsement
What should I do with my original check once it’s
deposited?
We recommend that you store your original check in a safe place
and then reconcile it to your monthly account statement. This
should occur within 30 – 45 days from the deposit date. The
check can then be destroyed to ensure it is not re-presented for
payment. Please do not write on the front of the check to indicate
it has been deposited.
I keep getting an image quality error – what should I do?
There are several factors that may cause this error, such as
insufficient lighting, the background, distance, or faint writing on
the check. Please try again:
• Make sure there is enough light to distinguish the check from
the background.
• Make sure the check is lined up with the horizontal and
vertical guides provided on your device.
• Ensure the image elements are clear and readable.
When will my deposit be processed? How will I know when
my check has been deposited?
Generally, the deposit will be processed within one business day or
sooner. You will not receive a system confirmation message. Please
check your account transaction history via MissionLink Online
Banking, the Mobile Banking app or MissionLine to confirm
acceptance of the check.
If you continue to encounter the error, you may always deposit
the check at any CO-OP ATM that allows deposits or any of our
branches.
Will my Mobile Deposit still be subject to check holds?
Yes, these deposits will still be subject to check holds, just as if they
were made at a branch or ATM.
Your success is our bottom line.
Federally insured by NCUA.
858.524.2850 | 800.500.6328 | MissionFed.com
3/13