FOR EMPLOYERS
EAP Core Services
Solutions for
Everyday Living
EAP services offer
valuable assistance
Every business runs on the same fuel – the energy of its people. You and your company need
employees to perform at their peak so you can meet your business objectives.
At Principal Life Insurance Company, we understand you want to minimize the impact
personal issues can have on your employees’ job performance. That’s why we offer access to
an Employee Assistance Program (EAP) to our group disability insurance customers.
Benefits of offering EAP services
An EAP can help your company:
• Improve productivity and wellness
• Increase workplace safety
• Reduce absenteeism and turnover
• Reduce the number of health insurance claims for employees and covered dependents
• Increase workplace cooperation and improve morale
Best of all, EAP services are available at no cost to employees and their families. And if they
need assistance beyond the scope of the EAP, the counselor will help find an affordable
solution. (Members are responsible for any fees resulting from referrals outside of the EAP,
including those associated with a medical benefit plan.)
Help when employees need it
Through an EAP provided by Magellan Health Services, your employees can get help that’s
easy, convenient and confidential. Counselors are available at 1-800-450-1327, 24 hours a
day, seven days a week from anywhere in the United States.
Your EAP offers assistance to employees and managers when they need help with day-to-day
issues, so they can be at their best – at work and at home. Assistance is available for:
• Family, relationship and parenting issues
• Child and elder care needs
• Emotional and stress-related issues
• Conflicts at home or work
• Alcohol and drug dependencies
• Health and wellness issues
Services for employees and their families:
• Telephone consultation, available 24/7, with licensed mental health professionals
• Referrals to local child and elder care services and resources
• Online information and service
• Referrals to community resources when employees need additional assistance
• Private Magellan Self-Screening Service at 1-866-272-4084
Workplace Support Services for managers and supervisors:
• Management consultation and coaching to help recognize and address
work-related problems
• On-site counselors in the workplace after a critical incident (Critical Incident Stress
Management, CISM)
• Online manager support information
• Access to EAP-delivered orientation and wellness training seminars
• Materials to promote the EAP and its services to employees
• Formal referral of employees on a fee-for-service basis
Make the most of your EAP
Here’s how:
• Use the program yourself so you have first-hand experience with the services available.
• Promote the EAP so employees are aware they have access to confidential help when
they need it.
• Communicate the importance of EAP services and include it in company procedures
for helping employees.
• Discuss the availability of the EAP in staff meetings and casual conversations with employees.
• Distribute copies of available employee materials to those eligible for the program.
• Hang posters in work areas and break rooms to remind employees the EAP is available.
• Consider scheduling an on-site EAP orientation training session.
You can order employee promotional materials (brochures and posters) by calling Principal Life
at 1-800-554-3392.
HOW TO ACCESS THE EAP
• Toll-free counselor: 1-800-450-1327
• TTY for hearing impaired: 1-800-456-4006
• Online: www.MagellanHealth.com/member
• Self Screening: 1-866-272-4084
ABOUT MAGELLAN HEALTH SERVICES
Magellan is committed to helping people find a healthy balance and resolve work and
personal issues.
• Service: Over 40 years of experience in providing employee assistance, life
management, managed mental health and other behavioral health care services.
• Strength: A leader in providing EAP services, with a nationwide network of clinical
providers, one of the largest client bases in the industry and a strong balance sheet.
• Satisfaction: Positive client evaluations, with 97% expressing overall satisfaction, 98%
willing to contact Magellan again for assistance, and 98% reporting satisfaction with
Magellan’s ability to resolve problems (Magellan’s EAP Satisfaction Survey Results,
2nd quarter, 2007).
• Solutions: The knowledge, experience and resources to meet the needs of today and
the challenges of tomorrow.
WE’LL GIVE YOU AN EDGE®
Principal Life Insurance Company, Des Moines, Iowa 50392-0002, www.principal.com
Principal Life Insurance Company has arranged with Magellan Health Services to make its
Employee Assistance Program available to you and your employees. The EAP is not part of the insurance contract. Magellan is responsible for
all EAP services provided through this program. Magellan is not a member of the Principal Financial Group®
GP 49067-4 | 11/2008 | © 2008 Principal Financial Services, Inc.