Staying in Focus 3333G8 Focus Advanced Toastmasters Club 2173599, Area 34, District 70 Club News and Events – May 2015 Volume 4, Issue 5 Contents Page Westpac’s Gail Kelly Retires 1 President’s Message 2 Editor’s Eloquence 2 Gail Kelly contd …. 3 Phil’s Philology 3 Perfect Pitching Tips 4 Forgotten Words 5 Make it Memorable 6 The Bottom Line 6 Speech Creation Part 2 7 How to Write Good 7 Meeting Photos 16th April 8 Irony 9 Cool as a Cucumber 9 Letters to the Editor 10 The Vivid Festival 10 Upcoming Educationals 11 Forward Planner/Events 11 Speechcraft Dates 12 District Personnel 12 Gail Kelly’s Seven Secrets to Success On 13th November 2014 Gail Kelly announced her retirement as the head of Westpac. Below are the seven lessons she learnt along the way, as she outlined in a speech at the St George Bank Foundation launch in August last year. CHOOSE TO BE POSITIVE You should actively choose to be positive, to see the world through a glasshalf-full perspective. You should choose, even in difficult times, to look for the learning, the insights, the opportunities, the next steps. And it's a life skill, not just a business skill. I sometimes have to remind myself as I am going home at night and have had a really tough day that I can choose how I walk into my home. I can choose to be warm and embracing and welcoming. DO WHAT YOU LOVE, LOVE WHAT YOU DO If you love what you do, you'll do more of it; doing more of it, you'll gather more confidence, more energy and get better at it. That builds more confidence and energy and you love it more. And you grow in your capability and skills. And the reverse is true. BE BOLD, DIG DEEP Put your hand up and be bold and be courageous. Be prepared to back yourself, be prepared to have a go. It's been trouble for me all my life, the sense of "Gosh, I'm not good enough, I'm not adequate, I'm not going to do this well. I might fail, what happens if I fail?" Every time I've met this career opportunity in a life sense, I've had to pause, stop, dig deep, take my courage in my hands, actively say "I'm going to back myself", actively say "there are others out there who are going to support me, there are others out there that want me to win". RIGHT PEOPLE ON THE BUS, WRONG PEOPLE OFF It's become obvious to me [to ask] "Are the right people in the right roles?" [This is] the single most important factor for leadership success and for organisational success. I'm not alone in evidencing this comment and some of you will have read Good to Great, by Jim Collins. What he does over five years is research 1500 companies who are deemed to be good companies and he looks at what is it that distinguishes those that are good from those that become truly great. And he comes to the conclusion, which was a surprise to him and the researchers at the time, that the single most important ingredient was what he called having the right people on the bus and the wrong people off the bus. It's both sides of the equation that you need to work on. Continued page 3 … FOCUS: Advancing speakers through learning, innovation and fun: by pushing, prodding and poking individuals beyond their comfort zone and through interactive workshops, to expand their speaking ability Staying in Focus May 2015 Page 1 Focus Advanced Toastmasters 2014/2015 Committee President: Valerie Close, ACG, ALB VP Education: Alison Lavick, DTM VP Membership: Laurel Holterman, DTM VP Public Relations: Alison Lavick, CTM Secretary: Martin Griffith, ACB, ALB Treasurer: Cheryl Keane DTM Sergeant-At-Arms: Greg Holterman CC Webmaster: Greg Holterman CC Newsletter Editor: Anne Keeling, ACG, ALB Philologist: Phil Keeling, ACG, ALB Focus meetings: 3rd and 5th Thursdays each month (except December) 6:45pm for 7.00pm at Roseville Memorial Club, 64 Pacific Highway, Roseville Optional to socialize and/or eat in the bistro from 6pm Focus Advanced Toastmasters 60 Richmond Ave., St. Ives NSW 2075 See us on Facebook Club Mission We provide a supportive and positive learning experience in which members are empowered to develop communication and leadership skills, resulting in greater selfconfidence and personal growth. Staying in Focus May 2015 A Word from our President ‘Where leaders are made’, this is the Toastmasters International motto. Our organisation’s mission is to “empower individuals to become more effective communicators and leaders.” This means that it is each and every Toastmaster’s mission to empower each other. One of the ways we can do this is through supporting our leaders. One of the many wonderful aspects of Toastmasters for me, is the opportunity to learn about and practice leadership. To become ‘empowered’, not powerful - leave that to Darth Vader and the “dark side”! In Toastmasters, we support each other for developing our public speaking skills, we also support each other for developing our leadership skills. This means accepting each individual Toastmaster brings with them a different set of experience and tools to develop their leadership abilities. The diversity of people in Toastmasters and their individual approaches is part of the strength of our organisation and of our clubs. My role as President is coming to an end and this means that it is the time for another one of our wonderful members to step up and lead our club. It also means an opportunity for members to step up to the additional executive roles of VPE, VPM, VPPR, Sgt-at-Arms and Secretary. All of these roles work together to produce and maintain an effective and dynamic club for our members. I consider being on the executive a privilege and a responsibility. I encourage our Focus Advanced members, especially those who have not yet been part of the executive, to consider a leadership role. You will be actively contributing to your club to continue to create a strong future for Focus Advanced. Valerie Close, President, Focus Advanced 2014/2015 Editor’s Eloquence Our Toastmasters’ organization provides members with opportunities to direct teams to accomplish group events using communication skills. Successfully managing a group toward a common objective, however, involves specific techniques and qualities that confer true “leadership” on a person, not simply a title. Below are some maintenance functions relevant to leadership. How many do you embody? Encourager of Participation: Warmly encourages everyone to participate, giving recognition for contributions, demonstrating acceptance and openness to ideas of others; is friendly and responsive to group members. Harmonizer and Compromiser: Persuades members to analyze constructively their differences in opinions, searches for common elements in conflicts, and tries to reconcile disagreements. Tension Reliever: Eases tensions and increases the enjoyment of group members by joking, suggesting breaks, and proposing fun approaches to group work. Communication Helper: Shows good communication skills and makes sure that each group member understands what other members are saying. Evaluator of Emotional Climate: Asks members how they feel about the way in which the group is working and about each other, and shares own feelings about both. Process Observer: Watches the process by which the group is working and uses the observations to help examine group effectiveness. Standard Setter: Expresses group standards and goals to make members aware of the direction of the work and the progress being made toward the goal and to get open acceptance of group norms and procedures. Active Listener: Listens and serves as an interested audience for other members, is receptive to others' ideas, goes along with the group when not in disagreement. Trust Builder: Accepts and supports openness of other group members, reinforcing risk taking and encouraging individuality. Interpersonal Problem Solver: Promotes open discussion of conflicts between group members in order to resolve conflicts and increase group togetherness. “Joining Together”; Johnson & Johnson Anne Keeling, Editor Page 2 Gail Kelly continued ..... THE VISION THING It is important to be able to communicate in a crystal clear way the vision and purpose of the organisation. This is how banks lost their way going into the [global financial crisis]. What [was important] for them was shareholder value, being successful in financial terms, [but they] lost sense of the why: what is the purpose of the bank, in society; why do we exist? At Westpac, our vision is to be one of the most respected companies in the world: helping our people, our customers, our communities to prosper and grow. The communication of this is key. GENEROSITY OF SPIRIT If you believe in practising generosity of spirit, at heart you believe in the power of an individual to make a difference and at heart you treat individuals with deep respect and want to see others flourish. The people who do not practise generosity of spirit are selfish. People who do not practise generosity of spirit are binary: black or white, right or wrong; they are quick to judge, intolerant, they shoot messengers, they take credit for work that others do. LIVE A WHOLE LIFE I very often come across people who are at the pinnacle of their career, they are immensely successful, they've climbed the mountain, they are the best they can be in their job or their profession and yet they are deeply unhappy. If you get to an environment where that gets talked about, these people cry: grown men my age and more, in tears. Because of what they have lost along the way: a relationship, a partnership, they may not be connected to their children, maybe they've lost their health, maybe they've got no friends. They have no interests, they've lost sight of who they are, their spirituality, their inner person. Do not let this happen to you. You need to make sure you live a whole life, which means be really clear on the priorities in your life and invest in them all the way. In her sign-off message to Westpac staff, she said: “I leave you with a word: Ubuntu. While this is an African word, it is universal in its meaning. It speaks to our connection to others, our mutuality. Ubuntu. Literally it means ‘I am, because you are’." Phil’s Philology Words are my tools and my toys. When I say “my”, that is not quite accurate. I love words, but they do not belong to me. If I attempt to claim ownership, they fail me. It’s as if creativity is a crystal fountain common to all beings, and it’s like putting my hand into it to try and grab it for myself. Yet if I let the clear water flow through me it engenders word-pictures that cause me wonder as they flood my consciousness with imagery wondrous to behold. Ring any bells? Do you remember ideas that you have had on the edge of dreams that behave like soap in the bath when you reached out for them? If only we could hold on to that elusive inspiration that begins to take shape like a faint ghostly mist rising on the green meadows, only to disappear into the morning air. If only we could capture that elusive image on the verge of our mind that vanishes like our reflection in a dark pool as a passing breeze stirs it into a shimmering haze. All the great artists, poets and wordsmiths dipped into this limitless source of formless energy that they shaped into the great masterpieces by which they are remembered. But they would tell you, if they were honest with themselves, that their imaginations were but receptacles that the fountainhead filled and by which it manifested itself in so much beauty and variety of expression. So dear Toastmasters, be aware where your greatest words can be found, where your greatest inspiration dwells, and remember this above all, as you enchant your audience, that you are in possession of a gift that you have developed and practiced, but which does not, ultimately, belong to you. Enjoy the experience as you discover your connection with the infinite. Staying in Focus May 2015 Page 3 TEN PERFECT PITCHING TIPS If you're trying to win business, you need to know how to pitch. Here are some tips – 1. Be Concise: A clear, concise and well-practised description of your business is important. Practice telling people what you do. 2. Solve a Problem: Explain how your unique solution fills a "must have" need. If you aren't solving a problem or filling a need, you're in for a tough time. 3. Tell Them What They Want to Hear: Describe your product or service and its benefits succinctly. You may also have to: define and size the market, explain how you're going to make money, and frame the competitive landscape and your advantage in it. 4. Speak in Plain English: Talk in tangibles, not abstractions, throughout your pitch. Even if your product is complex, you'll lose your audience if you use MBA-speak. 5. Grab the Listener's Attention: Developing a tagline, something enticing that captures the imagination. Make an analogy between you and a well-known company. "We're the Google for teens" is a good, short way to say that you're trying to create a search engine/directory/web portal for teenagers. 6. Ask Qualifier Questions: To ensure that you're targeting the right person with the right message, ask a couple of questions about their decision-making powers. 7. Tailor Your Pitch to Your Audience: To investors, the pitch focuses on your team and how you plan to make money. To customers, your focus should be on the problem you can solve for them. Potential partners want to know what you're building, why it's important, and why you're going to be a success. 8. Show Your Passion: A good pitch makes your heart race. Show the fire in the belly and your passion to succeed. 9. Conclude with a Call to Action: Always end your pitch with a call to action, but recognize that different audiences prompt different requests. 10. Tell a Consistent Story: Make sure that your managers and other key individuals, such as investors and board members, can also give your company's pitch fluently. Nothing sounds worse than fumbling, inaccurate or contradictory company descriptions. This information was written by Alan Stevens, and originally appeared in "TheMediaCoach", his free weekly ezine, available at www.mediacoach.co.uk Revitalized Education Program Update - March 2015 Seen on Facebook, contributed by Alison At last week's Chief Ambassador webinar, WHQ announced a significant change in the program schedule. Beta test will now start in May 2016. The program pilot (three geographically diverse districts, yet to be selected) will start around August 2016. Sometime in Fall [Aussie Spring – Ed.] 2016, the actual program rollout will be phased in, ten districts per month, continuing until all districts have been included. When the last districts are phased in, the 24-month period of concurrent old and new programs begins. So someone working on a DTM (or any other award) on the current program, will have until sometime late 2019 to complete it. Staying in Focus May 2015 Page 4 Words We Have Forgotten How to Pronounce . We find a great source of amusement and irritation at the ability of broadcasters to mutilate words, setting a lackadaisical example for others less involved in the communication field. Here are some examples from James Harbeck; theweek.com, contributed by Alison Lavick. Waistcoat: a waistcoat is a kind of vest that goes under a tailcoat in evening attire. You could say (a bit inaccurately now) it's a coat that goes around your waist. But you ought not to say it's a "waist coat." No, you're supposed to say "weskit" or "wescut," and if you don't, you just failed your posh test no matter how spiff you look. This may not seem fair, but we tend to be economical with our pronunciation efforts when we can. If we treat the ai in waist like in again, and t like the t in soften, and the oa in coat like the o in women or the oi in going to when we say it "gonna," we've done to the word what we did to the garment – which used to be longer and have sleeves. Boatswain: sailors were generally not famed for their high levels of literacy. It was a lower-class, lower-paying job. So they didn't really keep the spelling of the words they said in mind. And when they said them often, the words would get worn down, as often happens in language. It's a bit of a bother to have to say "boat swain" every time you're talking about the ship's officer in charge of equipment. So even before the time of Shakespeare, this word had gotten trimmed to "bosun" - and sometimes written that way. But it was very important for some language pedants at that time, and for a couple of centuries after, to show the origins of words in their spelling. So this one was preserved as boatswain. And now that most of us have nothing to do with boatswains, we might say it as written because we don't know otherwise. Gunwale: I'd rather drink from a funwale than be slung over a gunwale ... no, wait, drink from a funnel than be slung over a gunnel .. no, but. .. Well, never mind that. A gunwale, pronounced "gunnel" since at least the 1500s, is the wooden edge on the top of the side of a boat. It has nothing to do with whales, but everything to do with wales - not as in Prince of Wales but as in the wale of a fabric or the wale (also spelled weal) raised on your flesh after you're struck with a rod (perhaps for slinging someone over the gunwale). It's originally a word for a ridge. But if you say "gun wale," you might be the next one overboard. Forecastle: Some people who know that this is said like "fokes'll" really want you to know they know, and so they spell it fo'c'sle. The worn-down pronunciation turns the upper forward deck of an old ship into something more like a foxhole, but folks'll say what fo'c'sle say, especially if they're sailors, and when you're dealing with the speech of sailors, any spelling-based forecast'll probably be wrong because the focus'll shift in the pronunciation. Still, the spelling fo'c'sle has only been around since the mid-1800s, and fore-castle with a hyphen is often seen in texts from before that, which suggests the sea-eroded pronunciation of this word is newer than of gunwale and boatswain. Blackguard: Have you ever heard someone call someone else a "blaggard"? It's actually the same word you see written as blackguard. It originally referred to household menials or, perhaps, hired thugs - people who wore black and were not really on the level of real guards. By the 1700s blackguard had come to be used for any crook or lowlife. And just as the sense lost its particular distinctions, the pronunciation wore down too: the "kg" easily became just "g," and the second syllable lost its stress. This seems to have happened first in Irish English, which was showing spellings like blaggard and blagaird by the 1800s. More next month Staying in Focus May 2015 Page 5 MAKE IT MEMORABLE Part 1 by Alison Lavick DTM We speak to entertain, to inform, to persuade (inspire) or to motivate (promote action). There are no boring topics - there are only boring speakers. Is our audience automatically going to listen to us? I believe we have to earn their attention AND help them remember. Create credibility If you are not given a verbal fanfare by others, provide clues to who you are and why you believe in your topic. Establish your credibility. (Provide a written introduction for your Toastmaster). Perform with panache It has been said: Audiences need to know you care, before they care that you know! Use appropriate body language and eye contact. Your enthusiasm is on show - trust adrenalin to add strength to your performance. If you don't have infectious enthusiasm that's contagious then whatever you do have, that's contagious too. There's no substitute for enthusiasm and passion. Continue with commonsense I believe in getting the message up front - no hidden sales agenda - highlight the benefits with a positive, enthusiastic, dramatic opening (which matches your close). The more your speech is structured, the easier it is to remember, both for you and for your audience. Where possible, use structures such as past/present/future or point/reason/example/point. Avoid lists and strings of facts, unless there is a chart, handout or illustration. Assemble information in logical groups or "chunks". When we give people new information, they usually reject it out of hand. The six-step exposure to the idea is known as conditioning. I am reliably told that it works well with teenagers! How do we put a proposition six times over? We make a point, add to it with humour, use rhetorical questions, anecdotes, personal experiences, quotations, audience interaction. Give your audience the opportunity to store this new idea in long-term memory and to nod in agreement with you. NEW IDEAS 1st time they reject it 2nd time argue against it 3rd: they'll question it 4th: now they consider it 5th: they believe it 6th: they think they own it! THE BOTTOM LINE ... is the main point of an argument, the basic characteristic of something, the actual value of a financial deal, or the nub or truth of the matter. The phrase itself is an accounting term, and refers to the figure at the end of a financial statement, indicating the net profit or loss of a company. Staying in Focus May 2015 Page 6 Speech Creation: Writing the Speech Body Part 2 th Second Part of the Educational Presented by Valerie Close at the 19 February Meeting Language Last month we covered the main points of the speech body. Now we move on to spicing up the language in your speech body. There are a few common rhetorical devices that can be used in this regard: • Hyperbole - This is exaggeration for effect, not lying, it’s for the sake of humour or to drive home a point. • Metaphor - An implied comparison between the unfamiliar concept that you are speaking about and a concept with which the audience is familiar. • Simile - A direct comparison between the unfamiliar and the familiar. • Repetition - The rhythmic repeating of a key phrase throughout a speech. Martin Luther King Jr’s “I have a dream”, for example. Writing a speech is vastly different than writing a paper. When someone is reading written words, they have time to reflect on each word and go back to previous words to enhance their understanding. Therefore, written language consists of much longer, more complicated sentences. Here are a few brief suggestions for writing for spoken language: • Deliver your speech extemporaneously, if possible. This means that you do your speech with a few written notes, but otherwise off the top of your head. This will naturally lead to a comfortable, conversational delivery style, free from long complex sentences. • If you must write your speech, use short, simple sentences and try to not edit yourself too much. Write the speech as a train-of-though exercise. • Tell stories whenever possible. Not only do people enjoy hearing stories, they sound natural and informal - exactly what you want! Now – How to Write Good Frank L. Visco and William Safire 1. Avoid Alliteration. Always. 2. Prepositions are not words to end sentences with. 3. Avoid clichés like the plague. (They’re old hat.) 4. Comparisons are as bad as clichés. 5. Be more or less specific. 6. One should never generalize. Seven: Be consistent. 8. Don’t be redundant; don’t use more words than necessary; it’s highly superfluous. 9. Who needs rhetorical questions? 10. Exaggeration is a billion times worse than understatement. And always be sure to finish what … Staying in Focus May 2015 Page 7 Focus Advanced Meeting 16th April The Importance of Mentoring Captured Moments Best Speaker Phil Keeling Best Table Topic Chris Daly Best Evaluator Marianne Moore Focus President Valerie Close Receives her ALB Award from Area 34 Governor Marianne Moore Be in Focus Award Cheryl Keane Presented by Meeting Chairman Cheryl Keane Holding her 2015 Rob Wynan Evaluation Contest Winner Perpetual Trophy Laurel Holterman 30th Staying in Focus May 2015 Page 8 Irony - a situation that is strange or funny because things happen in a way that seems to be the opposite of what you expected In her presentation at the recent Focus Advanced Humour Workshop, Dale Rees-Bevan cited irony as a technique useful in humorous speeches. In an expressive context, it can be used in a number of ways. Verbal Irony - There are a number of forms of irony. In its simplest definition, irony occurs when what is said (verbal) is in contradiction to what is meant. This should not be confused with sarcasm. Irony does not need to be as mocking or insulting as sarcasm. ‘I am really very good at golf'. When the speaker is clearly not and knows it. ‘It has been a warm summer'. When it has been cold and raining every day. Situational Irony - often used in comic strips and sketch shows. This is a humorous device. The humour arises because the viewer is surprised by a link between images or ideas that seem unlikely or contradictory (the opposite of what one would expect.) 'The Far Side' by Gary Larson and 'Non-Sequitur' (a comic strip that you will find in major newspapers) are examples of cartoons and comic strips that rely on situational irony for their humour. While I was on the bus the other day I noticed a sign that read 'If you want to find out about faresaving deals, ask your bus driver.' Beneath it was another sign that read 'Do not talk to the bus driver.' Irony of fate - the outcome of a person's life or endeavours contradicts the person, the person's actions or what they believe in: Beethoven became deaf. Dramatic Irony - a form of irony, often found in Shakespearean and other plays. Dramatic irony occurs when the audience knows something that the characters do not. A common example is in 'thriller films' when the audience is aware that the killer is waiting around the corner but the character is unsuspecting. This has the effect of creating tension and suspense. In 'Romeo and Juliet' the audience knows that Romeo is about to wake up. Juliet, however, does not know (dramatic irony) and subsequently kills herself. As Cool as a Cucumber Has this expression any scientific foundation? The phrase 'cool as a cucumber' was first coined around 1700, though it was then used in the slightly different form of 'cold as a cucumber', It has now been proven scientifically that on a hot day the centre of the cucumber is significantly cooler than the air surrounding it. Staying in Focus May 2015 Page 9 Recent Letters to the Editor …. Hi Anne, Another fantastic [April] newsletter! Absolutely love it. Cheers, Val. (28 March). Dear Anne, Re: The preference for what men have to say, supported by men and women both, is a variant on "mansplaining.” In a recent edition of ‘Staying in Focus’ you referred to the word ‘mansplaining’. It’s alive and well. Taking a client to lunch, I was annoyed to find the waiter referring to him to order and handed him the account despite I had previously indicated that I was looking for it. I think the attached cartoon describes the situation well. I’d like to hear from other female readers, is it happening to them? And sir, are you letting it happen? Thank you for an always-inspiring, fascinating newsletter. Regards, Alison Lavick. (1st April). Dear Anne, Thank you so much for the newsletter. I was quite touched by the words of Ben-Roberts Smith speaking about ANZAC day. I loved Dale’s key points for humour and the many other interesting articles relating to word usage, crafting a speech and the tips on word usage for recommendation when evaluating others. Fabulous – sensational – outstanding Best wishes, Jan Vecchio (8th April) Hi Anne, Wondered what you would do for a lead article – brilliant to use Gail Kelly. And I love that for two months your editorial covers leadership ideas. Alison (14th April) Our April 30 guest speaker is hosting a Sydney Vivid Festival event: i4 Tales: Creating brain friendly cultures through integration, inspiration, imagination & intuition The i4 Tales is an interactive event that explores the underpinning elements of brain performance, collaboration, innovation and agility. Unlock your potential to become more productive, innovative and fulfilled at work and in life! Saturday May 30th, 2015, 12 noon to 5.30pm: booking essential. To invest $45 and half a day, visit http://aboutmybrain.com/i4tales.html Staying in Focus May 2015 Page 10 Notice Not to be missed: learn about your brain and leadership …. from an expert! On 30th April at Focus Advanced our exciting guest presenter is Silvia Damiano: “About my brain”. Silvia is a world-wide speaker and trainer, a Ted-X speaker, as well as a Leadership Activist. She is a scientist, educator, author, award winning leadership expert, global business consultant, coach, inventor, entrepreneur and the creator of the i4 Neuroleader Model. Upcoming educational topics at Focus Advanced include: fun with parliamentary procedure; tall tales; debating; how to be an MC, colour and you …. and more. You are invited Focus Advanced Forward Planner April 30 The Neuroscience of Leadership (Silvia Damiano) May 21 Fun with Parliamentary Procedure; Club Committee Elections June 18 Mystery Guest Presenter, Club Committee Changeover Celebration Future Events District 70 Annual Conference, 15th-17th May 2015, Bankstown Sports Club Speakers Forum, 21st June 2015, 9:00am - 12:00pm, Bankstown Sports Club Sunday Seminar, 21st June 2015, 1:00pm - 4:00pm, Bankstown Sports Club District 90 Commences, 1st July 2015 Staying in Focus May 2015 Page 11 Beginners’ Speechcraft Planned dates: Saturdays - Club Willoughby, 9:00am – approximately 4:00pm Planned dates: May 30; June 13, 2015 August 1 and 15, 2015 September 12 and 26, 2015 October 31; November 14, 2015 Chatswood Communicators Chatswood Communicators Focus Advanced Roseville Investment $300 Contact: Alison Lavick at: [email protected], or on: 0406 99 99 44 Toastmasters who assist at Speechcraft are often surprised how much they learn by helping to teach others the basic techniques of speaking to an audience. The experience also equips them to become leaders or trainers themselves in the area of speechcraft, reinforcing and adding to their standing in, and contribution to their home clubs, or merely strengthening their repertoire of existing skills. If you would like to take part in a Speechcraft Course, just speak to Alison. District 70/90 Personnel 2014-2015 District 70 Governor – David Fisher DTM Hawkesbury Division Governor – Shirley Childs ACG ALB Area 34 Governor – Marianne Moore ACG ALB Lt Governor Education and Training (North) – Bob Kirchner DTM Lt Governor Education and Training (South) – Wendy White DTM Lt Governor Marketing (North) – Michael Said ACG CL Lt Governor Marketing (South) – Rebecca Plush DTM District Secretary – Linda Said ACS ALB Immediate Past District Governor – Joan Rinaldi DTM Toastmasters International Mission We empower individuals to become more effective communicators and leaders. Values • Integrity • Respect • Service • Excellence Envisioned Future To be the first-choice provider of dynamic, high-value, experiential communication and leadership skills development. Staying in Focus The views expressed in this newsletter do not necessarily reflect the official policy of Toastmasters International nor Focus Advanced Toastmasters Club. All care is taken to check details reproduced in these pages, but no responsibility is taken for inaccuracies. Editor: Anne Keeling, 0418-272-564, [email protected] Publisher: Valerie Close, 0423 422 414, [email protected] Website: www.focusadvancedtm.org.au Staying in Focus May 2015 Page 12
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