Product
Category 1
Category 2
Examples
Rewards Program
Rewards Program
Account Issue
Account Issue
Account Update
Can't Access Account
Requests to update name, address, on UR acct, merge two reward accounts
Unable to view/ update name, address, etc. for Rewards program on Ulta.com
Rewards Program
Rewards Program
Card Issue
Card Issue
Card Number Look Up
Lost Card
Request to provide Rewards membership #.
Requests for replacing a lost or stolen rewards card.
Rewards Program
Rewards Program
Rewards Program
Rewards Program
Rewards Program
Rewards Program
Rewards Program
Mailings
Mailings
Mailings
Points Issue
Points Issue
Points Issue
Points Issue
Not Receiving Mailings
Remove from Mailing list
Unsubscribe from Emails
Couldn't Apply Points to Order
Didn't Receive Points for order
Expired Points
Missing Transaction
Complaint about not receiving mailings or rewards
Request to be removed from mailing list
no longer wishes to receive emails
guest was unable to redeem points with ULTA.com order / in store purchase
Rewards points were not applied to order
Requests to replace expired points
missing in store/ online transaction and wants to add purchase info
Rewards Program
Rewards Program
Rewards Program
Program Questions
Program Questions
Program Questions
Birthday Coupon
Platinum Status
Redemption Questions
questions on b-day gift or did not receive
questions re: status, YTD spending, manual upgrade,
Unable or unsure how to redeem points instore or online
Store/Salon Issues
Store/Salon Issues
Store/Salon Issues
Career Opportunities
Career Opportunities
Career Opportunities
Application Status
New Store Opening Date
Problems submitting application
Inquiry of application or hiring status
Inquiry of new store opening regarding potential job openings
Human error or system issues causing difficulty completing online application
Store/Salon Issues
Store/Salon Issues
Store/Salon Issues
Store/Salon Issues
Compliment
Compliment
Compliment
Compliment
Corporate
Guest Services
Store
Salon
Positive feedback for Corporate personnel
Positive feedback for Guest Services personnel
Positive feedback for Store personnel
Positive feedback for Salon personnel
Store/Salon Issues
Corporate Information
Corporate/Store Phone/Address
Requests for corporate or store phone # or address
Store/Salon Issues
Store/Salon Issues
Store/Salon Issues
Store/Salon Issues
Store/Salon Issues
Store/Salon Issues
Store/Salon Issues
Corporate Information
Corporate Information
Corporate Information
Corporate Information
Corporate Information
Corporate Information
Corporate Information
Donation Request
Human Resources
Marketing
New Stores
Payroll
Vendor Inquiry
Ghost Call
Requests for donations of any kind including product samples for bloggers
Internal or external requests for HR related issues
Requests for ULTA to advertise in publications, etc.
Suggestions for new store locations or inquiries about upcoming openings
Requests for payroll related issues including W2 inquiries
Potential vendors wanting ULTA to sell their products
call answered dead air no response
Store/Salon Issues
Store/Salon Issues
Store/Salon Issues
Coupons/Special Offers
Coupons/Special Offers
Coupons/Special Offers
Coupon Exclusions
Coupon Expiration
GWP OOS
Complaints or questions about coupon exclusions in stores(e.g. prestige)
Complaints or questions about coupon expirations in stores
Complaints about GWP being OOS in stores
Store/Salon Issues
Store/Salon Issues
Store/Salon Issues
Gift Cards
Gift Cards
Gift Cards
Activations
Balance Inquiry
Lost/Stolen
Gift card was not activated in store
Inquiry about current balance
Gift card was lost or stolen
Store/Salon Issues
Store/Salon Issues
Store/Salon Issues
Guest Service Issue
Guest Service Issue
Guest Service Issue
Associate Issue
Salon Issue
Store policies and procedures
Complaint about store personnel
Complaint about salon service or personnel
Complaint about current store policies
Store/Salon Issues
Store/Salon Issues
Magazine Subscription
Magazine Subscription
Policy Complaint
Subscription Cancellation
Complaint that subscription promotion is misleading, etc.
Request to cancel subscription, without complaint.
Store/Salon Issues
Store/Salon Issues
Store/Salon Issues
Payment Options
Payment Options
Payment Options
Check Issues
Credit Card Charges
Double Charge
Any questions regarding check processing, acceptance, double charges etc.
Any questions regarding credit card charges at stores
Complaints about duplicate charges.
Store/Salon Issues
Store/Salon Issues
Store/Salon Issues
Store/Salon Issues
Store/Salon Issues
Product Information
Product Information
Product Information
Product Information
Product Information
Current Product
Discontinued Products
New Product Requests
Out of Stock Issues
Product Defects
Inquiries about current products
Inquiries or complaints about discontinued products
Requests to add specific products to ULTA
Complaints about Out of Stocks at store
Complaints about product defects
Store/Salon Issues
Store/Salon Issues
Store/Salon Issues
Returns and Refunds
Returns and Refunds
Returns and Refunds
Missing Refund
Receipt Look Up
Return Policy Complaint
Inquires about refund or credit that should have been applied at store
Receipt requests from guests or stores
Complaints about return policy including requirement of receipt.
Website Issues
Website Issues
Billing Inquiry
Billing Inquiry
Pending Authorizations
Short Ships
Question or complaint about holds/charges placed on form of payment
Complaint about OOS item on order gst not charged.
Website Issues
Website Issues
Cancel Order
Cancel Order
Human Error
System Issue
Request to cancel an order due to guest error
Request to cancel an order due to system error
Website Issues
Website Issues
Website Issues
Website Issues
Website Issues
Website Issues
Coupon/Special Offers Issue
Coupon/Special Offers Issue
Coupon/Special Offers Issue
Coupon/Special Offers Issue
Coupon/Special Offers Issue
Coupon/Special Offers Issue
Can't Print Coupon
Coupon Did Not Apply
Coupon Expiration
Coupon Exclusions
Missing GWP from order
Missing Samples
Complaints about not being able to print coupon from email or Ulta.com
Guest unable to apply coupon during checkout
Complaint about receiving an expired email promotion
Complaint about coupon exclusions on Ulta.com
GWP listed on order but not received.
Samples not included on order
Website Issues
Website Issues
Website Issues
Website Issues
Website Issues
Website Issues
Website Issues
Website Issues
Gift Cards
Gift Cards
Gift Cards
Gift Cards
Gift Cards
Order Entry
Order Entry
Order Entry
Balance Inquiry
Funds removed
Lost/Stolen
Not Activated
Merge
Bulk Order Request
International Shipment Inquiry
Phone Order Request
Confusion about how to check balance on Ulta.com
Gift card funds removed in error during checkout
Gift card purchased on ULTA.com lost during shipping
Gift card purchased on ULTA.com not activated
combine more then one gift card
Requests or inquiries to ship large quantities
Requests or inquiries about shipping product outside the US.
Requests to place order over the phone
Website Issues
Website Issues
Website Issues
Website Issues
Order Entry Issue
Order Entry Issue
Order Entry Issue
Order Entry Issue
Billing Error
Processing Error
Human Error
Login Issues
Unable to place order due to billing error
Unable to place order due to fraud system "processing error"
GWP not added to order, modify order info due to guest error etc.
Forgot password, new user trying to login.
Website Issues
Website Issues
Website Issues
Website Issues
Order Entry Issue
Order Entry Issue
Order Entry Issue
Order Entry Issue
OOS items preventing checkout
Payment Error
Pricing Error
Shipping Error
Unable to place order due to required GWP being OOS but still on website
Unable to place order due to payment error
Unable to place order due to pricing error
Unable to place order due to shipping error
Website Issues
Website Issues
Website Issues
Website Issues
Website Issues
Product Information
Product Information
Product Information
Product Information
Product Information
Current Products
Discontinued Products
New Products Requests
Out of stock
Product Defects
Inquiries about product currently on Ulta.com
Inquiries or complaints about product discontinued from Ulta.com
Requests to add new product to Ulta.com
Complaints about out of stock products on Ulta.com
Complaints about defective product received from Ulta.com
Website Issues
Website Issues
Website Issues
Returns and Refunds
Returns and Refunds
Returns and Refunds
Missing Refund or Past 30 Days
Procedure Question
Status Question
Complaints about missing or delayed refunds for returned orders
Questions about how to return product purchased on Ulta.com
Inquiries about the status of order return
Website Issues
Website Issues
Website Issues
Website Issues
Website Issues
Website Issues
Website Issues
Shipment Issue
Shipment Issue
Shipment Issue
Shipment Issue
Shipment Issue
Shipment Issue
Shipment Issue
Damaged
Delivery Status
Lost
Missing Item
No Tracking Number
Shipped to wrong address
Still Processing
Complaint about damaged item or order
Inquiries about timing of deliveries for orders that have shipped
Order not received
Item order but not included in delivery
No tracking number available in order history
Order shipped to wrong address
Inquiries about delayed shipping status