SYNNEX & Cloud Service
Provider program FAQ
What is the Cloud Solution Provider
program through SYNNEX?
Are there agreement terms for this
program?
Can CSP be mixed with other program
types? IE, Advisor 365, or Open 365?
Are there any training materials or
SYNNEX programs available related to
CSP?
The Microsoft Cloud Solution Provider (CSP)
program allows resellers to purchase and resell
Microsoft Office 365 services on a per-month basis
through SYNNEX.
YES! CSP can be mixed with other program types.
Can Advisor 365 or Open 365 customers
renew or transition to the CSP program?
Yes! Transition paths are now available for existing
customers.
Who controls pricing to the end user?
You, the reseller, control pricing to the
end user.
Is there a minimum order quantity?
No, there are no minimum order quantities.
Yes, you must agree to the SYNNEX Ts&Cs for the
CSP program. If ordering through CLOUDSolv, you
will only need to agree to those terms once. A copy of
the Ts&Cs is available upon request.
Yes, all Capture the Cloud resellers are sent monthly
email updates and are able to join the bi-weekly CtC
webinar. CtC resellers also qualify for additional
discounts and exclusive promotions.
Do I earn incentives from Microsoft
through CSP?
Yes! Backend rebates for CSP purchases begin on
August 1 and will be 6%.
Do my sales count towards my partnership level with Microsoft? IE. Action Pack
Subscription and Competencies?
Yes, we will list you as POR on all orders.
What kind of support is available for this
program?
Resellers are expected to be Tier 1 support for their
end users with SYNNEX providing tier 2 support via
phone and email.
What is SYNNEX’support role?
SYNNEX will provide 24/7 tier 2 support, with partner
providing tier 1, to both partner and the end user. If
escalation is needed and a ticket is created with
Microsoft direct, Microsoft support SLA supersedes
SYNNEX support SLA.
CONTACT US FOR MORE INFORMATION.
[email protected] (US)
[email protected] (Canada)
SYNNEX & Cloud Service
Provider program FAQ
Can I start a trial or convert a trial to CSP?
Yes, you can start a trial through Microsoft direct and
then transition to CSP using the transition path.
Does your solution offer billing as
a service?
Can I change/cancel seats?
Not at the moment; however, we are currently working
with some of our third-party vendors, like PayPal, to
make this possible. It is on the roadmap!
Is there an email and/or phone number
that will receive support requests?
Does the client still sign an agreement
with Microsoft or is it only with the
reseller?
Yes, you can change and/or cancel seats at any time.
Support is available by email using
[email protected] or
[email protected], or by
calling 844-834-6121.
Both. They will be subject to the Microsoft Online
Services agreement and to whatever agreement you
put in place.
Does this affect the Microsoft SLA?
What Office 365 products are available
in CSP?
The Microsoft SLA supersedes all other SLAs.
All Office 365 plans are available, including E4,
CRM Online, and Azure.
When are we billed for CSP?
SYNNEX will invoice you on the first of the month for
all orders.
CONTACT US FOR MORE INFORMATION.
[email protected] (US)
[email protected] (Canada)