State of Wisconsin
Division of Enterprise Technology (DET)
ActiveSync
Service Offering Definition
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Document Revision History
Date
Version
Creator
Notes
1-27-2010
1.0
Steve Moschkau
5-4-2010
1.0
Nan Linde
Updated hyperlink
12-12-2011
1.1
Lisa Jorgensen
Modified language to indicate this
service has no charges, either monthly
or a setup fee
2
Table of Contents
Introduction ................................................................................................................................................ 4
What is Included ........................................................................................................................................ 4
What Is Not Included ................................................................................................................................ 4
Benefits ........................................................................................................................................................ 4
Service Description ................................................................................................................................... 5
Service Period ............................................................................................................................................ 5
Roles and Responsibilities ....................................................................................................................... 5
How Services Are Charged ...................................................................................................................... 6
Cost-Saving Tips ........................................................................................................................................ 6
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Introduction
The Division of Enterprise Technology (DET) ActiveSync Service Offering Description (SOD)
document describes the process for the delivery of ActiveSync services, which include
agreed to levels of service, reporting procedures, and roles and responsibilities. The service
provider is the Division of Enterprise Technology, and the service consumers are all state
agencies and local governments who have subscribed to this service.
The ActiveSync Service will allow users with ActiveSync enabled devices, such as a
Smartphone, to connect with the Enterprise Email Environment (EEE) as described in the
DET Email Service Offering. Both State of Wisconsin owned devices and personally owned
devices may subscribe to this service.
What is Included

Ability to connect wirelessly to the EEE

ActiveSync activation on the user’s mailbox in the EEE

The security policy required for successful synchronization

Data elements required for activation
What Is Not Included

Device activation

Device testing

Device support

Data/records retention

Security policy customizations

Wireless data plan (provided by a wireless carrier)
Benefits
ActiveSync allows wireless data users similar functionality to the BlackBerry
Enterprise Server Service Offering with:

A different cost structure

A larger selection of devices

Additional features not found in the BlackBerry ecosystem.
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Service Description
ActiveSync provides wireless access to the EEE through ActiveSync enabled devices.
This is possible when the following conditions are met:

The requesting user has engaged their agency telecom manager for approval of
the activation request. Requests must come from an agency telecom manager or
approved delegate.

The request includes required billing information. See
http://www.doa.state.wi.us/docview.asp?docid=6642 for more information.

The requesting user has a mailbox in the EEE.

The device is provisionable (it can accept the security policy* required by DET for
activation). Not all devices with ActiveSync are provisionable**. DET requires
device encryption as a part of the security policy for ActiveSync. Some older
devices do not support device encryption and therefore will not successfully synch
with the EEE through ActiveSync. DET will not maintain a list of supported
devices.

Users requesting activation of personally owned devices must sign a waiver
releasing the DET from any responsibility for lost data, applications, or content.
See http://www.doa.state.wi.us/docview.asp?docid=8069 for more information.
* The DET security policy is meant to mimic the security policy utilized for the
BlackBerry Enterprise Server Service Offering Definition. The following components
comprise the ActiveSync security policy:

A complex password is required (minimum 6 characters and alphanumeric)

After 5 unsuccessful password entry attempts, the device wipes all data and
settings

After 30 minutes (max) of inactivity, the device locks

Device encryption is mandatory. This includes encryption of the device and
any removable storage attached to the device.

Password recovery through Outlook Web Access is enabled

Passwords expire after 60 days
** Provisionable describes a device that has ActiveSync and can accept all
mandatory policies from the Exchange Server
Service Period
February 1 through June 30 reviewed and renewed annually.
Roles and Responsibilities
Roles and Responsibilities for the ActiveSync service can be found here.
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How Services Are Charged
There are no charges associated with this service.
Please see the IT Services Rate Sheet for rate information.
Cost-Saving Tips
It is strongly recommended that users of ActiveSync choose unlimited data plans with their
wireless service provider. In terms of data use, ActiveSync is best described as “chatty”.
Actual data usage may be much higher than expected related to device usage.
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