Rușeț C. C. /Scientific Papers: Animal Science and Biotechnologies, 2013, 46 (2)
The Role of Managers and of Communication
inside the Companies
Corina Constanta Rușeț
1
USAMVB Timișoara, Faculty of Agricultural Management, Calea Aradului , nr. 119, România
Abstract
The managerial communication is very important inside the companies because all employees are communicating
almost all the time.
Very important is also the role of managers because they are both transmitters and receivers. In this study we used as
research method a questionnaire applied on a sample of 150 persons from different companies from Timisoara.
Related to the communication ways inside the analyzed companies we noticed that the most frequent communication
is via email, followed by direct communication, then meetings and on the last place written documents.
Keywords: communication, company, human resource, managers, message
seen in a good deployment of the activity,
conflicts reduction, a better satisfaction of the
clients request and the decrease of the human
resources fluctuation [6,7].
1. Introduction
The success of the companies depends on the way
the managers are communicating with the
employees. A company is functioning very well if
the managers succeed to send the message and the
employees receive what the manager wanted to
send.
The purpose of the managerial communication in
any organization is to realize correct and efficient
information both on vertical and horizontal in
order to realize in optimum conditions the internal
and external requests in accordance with the
established managerial and organizational
objectives [1,2].

The role of managers in the communication
process is very important [3].
The managers process the internal and external
information, and then communicate the
information to the employees and to the
collaborators [4, 5].
If the communication between the manager and
the employee is efficient then the results will be
2. Materials and methods
In this study we used as research method the
survey. The survey was applied on a sample of
150 persons from different companies from
Timișoara. The purpose of the study is to check if
the employees and the managers are satisfied by
the communication inside the company and to
prevent and solve potential problems.
3. Results and discussion
Starting with the studied communication methods,
this study propose to explain why a good
communication is important and to describe the
measures which can be taken in order to improve
the communication, the individual and
organizational efficiency.
According to sexes, the sample is distributed as
follows: 47% women and 53% men (Figure 1).

* Corina Rușeț, 0256/277445,
[email protected]
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Rușeț C. C./Scientific Papers: Animal Science and Biotechnologies, 2013, 46 (2)
53
53
52
51
50
%
47
49
48
47
46
45
44
w omen
men
Figure 1. Sample distribution according to sexes
41% answered that there is a horizontal
communication (interdepartmental) and 3%
answered that there is a formal communication on
diagonal (from a subordinate from one department
to the superior of another department).
For the question: Which is the dominant
communication type in your company? We can
notice (Figure 2) that 56% of the questioned
persons said that there is a vertical communication
(from the superior to subordinate or vice versa),
3%
41%
56%
Figure 2. Sample distribution according to communication type
information messages, 11% motivation messages
and 6% clarification messages.
Question: What kind of messages do you frequently
receive from your superiors?
In figure 3 we notice that 83% of the persons
answered that they receive most frequently
6%
11%
83%
Figure 3. Percentage according to type of messages
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Rușeț C. C./Scientific Papers: Animal Science and Biotechnologies, 2013, 46 (2)
Question: Do you think that a good
communication increases the self-confidence?
The majority of the answers were affirmative
(92%), considering that a good communication
5%
inside the companies increases the self-confidence
of the employees, 5% said they don’t know and
3% said no (Figure 4).
3%
92%
Figure 4. Percentage of answers according to emotional condition
From the analysis of the answers we can notice in figure 5
that inside the analyzed companies 65% of the subjects
communicate via email, 20% use face-to-face
communication, 13% use meeting and 2% use written
documents.
65
70
60
50
40
%
20
30
13
20
2
10
0
email
face to face
meeting
w ritten
documents
Figure 5. Sample distribution according to communication ways
The next question from the survey was: In your opinion,
what does communication mean for a company?
42% of the subjects consider that communication is a vital
and stimulating element of the managerial system, 11%
consider that it is an administration and influencing
9%
instrument, 33% say that it is a function for assuring the
information circulation in the hierarchical structures, 9%
state that it is a process capable to reduce the tensioned and
conflict situations and the rest of 5% consider that it is a
change catalyzer (figure 6).
5%
11%
42%
33%
Figure 6. The opinion related to the communication inside the company
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Rușeț C. C./Scientific Papers: Animal Science and Biotechnologies, 2013, 46 (2)
climate between 5 and 7, 32% said that it is
between 7 and 9, 11% between 9 and 10 meaning
that there is an open communication climate and a
democratic managerial style, and 8% said between
1 and 3 meaning a completely closed
communication climate.
The last question was: How do you consider the
communication climate from your company?
The subjects noted on a scale from 1 to 10 the
communication climate from the analyzed
companies: 49% of the managers considered that
at the working place there is a communication
8%
11%
49%
32%
Figure 7. Sample distribution according to communication climate
4. Conclusions
References
The communication is a very important
component of the managerial activity.
The majority of the subjects consider that a good
communication inside the company increases the
self-confidence of the employees.
Related to the communication ways we can notice
that inside the analyzed companies 13% of the
subjects communicate during meetings, 65% via
email, 2% via written documents and 20% use
direct communication.
From the analysis of the information we can
notice that 11% of the subjects consider that there
is an open and cooperating communication style
and a democratic management, and 8% said that
there is a completely closed communication
climate inside the companies.
It is recommended that the managers allocate
more time to communicate the information
because the lack of communication and the
inappropriate communication can lead to
misunderstanding and dissatisfaction of the
employees.
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