Product Support Notice
© 2014 Avaya Inc. All Rights Reserved.
PSN # PSN004220u
Urgency
Original publication date: 23-May-14. This is Issue #01, published date: Severity/risk level High
23-May-14.
Name of problem
Patch to address Signed jars certificate expiration issue in FPM and MSA part of Avaya
Integrated Management Performance and Administration: Release 6.0, Service Pack 8
Products affected
Integrated Management Performance and Administration: Release 6.0, Service Pack 8
Problem description
Immediately
Problem 1 – Certificate expired in signed jars of Fault and Performance Manager (FPM) on the 22nd of May, 2014.
Problem 2 – Certificate expired in signed jars of MultiSite Administration (MSA) on the 22nd of May, 2014.
Resolution
Install Cert_patch.tar provided as a separate download on the support website to resolve the above mentioned issues.
Workaround or alternative remediation
n/a
Remarks
Please make sure that Service Pack 8 is present on the system before the starting the patching process.
Install Notes
The information in this section concerns the Installer, if any, recommended in the Resolution above.
Backup before upgrading from previous Administration Tools Release
Recommended.
Download
Download the Cert_patch.tar file for 32 bit/64 bit systems . It can be obtained from the downloads section for Integrated
Management (All Offers) as Patch for FPM and MSA signed jar with valid certificate to P&A 6.0 Service Pack 8 on
support.avaya.com.
Install instructions
Service-interrupting?
Please read the procedure below carefully before applying the patch.
No
Step 1: Transfer the downloaded tar file to the FPM/MSA server (Linux server). Using the /tmp directory
as destination is recommended.
Step 2: Extract the contents of tar file using tar command tar –xvzf Cert_patch.tar
Step 3: Change to the directory called Cert_patch_32bit or Cert_patch_64bit depending on your system
configuration using either the cd Cert_patch or the cd Cert_patch_32bit command
Step 4: Install the patch by executing the command ./install-full-patch.sh /opt
Step 5: If FPM is installed run the mfpmconfig command
Step 6: If FPM is installed run the recovertom6 command and wait until the command mfpm
status shows all FPM services in "Active" status.
The steps above will install the certificate patch and create a backup*** of the replaced mfpma.jar file at
/opt/avaya/mfpm/mfpmbackup-<date time>. The patch also creates a backup copy of old mcm_client.jar
at /opt/avaya/msa/mcmbkup-<date time > for future reference.
Verification
n/a
Failure
Contact Avaya Technical Support
Uninstall instructions
Commands to restore the backup for FPM only (if required):
Step 1: cd /opt/avaya/mfpm/mfpmbackup-<Date time>
Step 2: dos2unix *.sh
Step 3: chmod +x *.sh
Step 4: ./restoreMFPMbackup.sh /opt
Please note that database backup is not created during the patches process. It’s the server administrator’s responsibility to
create a full database backup if required.
Security Notes
The information in this section concerns the security risk, if any, represented by the topic of this PSN.
Security risks
n/a
Avaya Security Vulnerability Classification
Not Susceptible
Mitigation
n/a
For additional support, contact your Authorized Service Provider. Depending on your coverage entitlements, additional
support may incur charges. Support is provided per your warranty or service contract terms unless otherwise specified.
Avaya Support Contact
Telephone
U.S. Remote Technical Services – Enterprise
U.S. Remote Technical Services – Small Medium Enterprise
U.S. Remote Technical Services – BusinessPartners for Enterprise Product
BusinessPartners for Small Medium Product
Canada
Caribbean and Latin America
Europe, Middle East, and Africa
Asia Pacific
800-242-2121
800-628-2888
877-295-0099
Please contact your distributor.
800-387-4268
786-331-0860
36-1238-8334
65-6872-8686
Disclaimer: ALL INFORMATION IS BELIEVED TO BE CORRECT AT THE TIME OF PUBLICATION AND IS PROVIDED “AS IS”.
AVAYA INC., ON BEHALF OF ITSELF AND ITS SUBSIDIARIES AND AFFILIATES (HEREINAFTER COLLECTIVELY REFERRED TO
AS “AVAYA”), DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND FURTHERMORE, AVAYA MAKES NO REPRESENTATIONS
OR WARRANTIES THAT THE STEPS RECOMMENDED WILL ELIMINATE SECURITY OR VIRUS THREATS TO CUSTOMERS’
SYSTEMS. IN NO EVENT SHALL AVAYA BE LIABLE FOR ANY DAMAGES WHATSOEVER ARISING OUT OF OR IN CONNECTION
WITH THE INFORMATION OR RECOMMENDED ACTIONS PROVIDED HEREIN, INCLUDING DIRECT, INDIRECT, CONSEQUENTIAL
DAMAGES, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF AVAYA HAS BEEN ADVISED OF THE POSSIBILITY OF
SUCH DAMAGES.
THE INFORMATION PROVIDED HERE DOES NOT AFFECT THE SUPPORT AGREEMENTS IN PLACE FOR AVAYA PRODUCTS.
SUPPORT FOR AVAYA PRODUCTS CONTINUES TO BE EXECUTED AS PER EXISTING AGREEMENTS WITH AVAYA.
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© 2014 Avaya Inc. All Rights Reserved.
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