FrequentlyAskedQuestions
Q1:WherecanIpurchasetheSegwayminiPRO?
A:Pleasevisitusatwww.segwayminipro.comforinformationaboutwhereyoucanpurchase
theminiPRO.
Q2:IstheminiPROaSegwayorNinebotproduct?
A:Both.SegwayInc.waspurchasedbyNinebotLimitedinApril2015.Theexpandedcompany
focusesontheresearchanddevelopment,manufacturing,salesandserviceofitscombined
lineofshort-distancepersonaltransporterproducts.
Q3:WhatmobiledevicecanIusetoconnecttheminiPROtotheNinebotbySegwayApp?
A:UseyourAndroid(4.3orabove)oriOS(5orabove)mobiledevicetoinstalltheNinebotby
SegwaymobileappfortheminiPRO.YoumayaccesstheappbyscanningtheQRcodeinyour
UserManualordownloaditfromtheAppleiOSAppStoreorGooglePlayStore–simplysearch
“Ninebot”or“Segway.”
Q4:OncetheNinebotbySegwaymobileapphasbeendownloadedandpairedwithmy
miniPRO,howcanIusetheapp?
A:Onceactivated,theNinebotbySegwayAppwilltaketheriderthroughaNewRiderTutorial.
Themobileappprovidesadashboardsimilartothatofacar,allowstheridertosteerthe
miniPROremotely,customizethedeviceandlightsettings,lockandactivatetheanti-theft
alarm,providesoftwareupdatesfortheminiPRO,accesstocustomerservices,social
community,troubleshooting,tipsandmore.
Q5:HowdoestheNewRiderTutorialwork?
A:TheridermustfirstdownloadandactivatethedevicethroughtheNinebotbySegway
miniPROmobileapp.ThentheTutorialwilldirecttheriderthroughstep-by-stepinstructionsto
learntoridetheminiPROin5minutesorless.TheminiPROwillnotexceedaspeedof4.3mph
untilthetutorialhasbeencompleted.Oncearidercompletesthetutorial,theminiPRO’stop
speedwillincrease,butwillbelimitedto6.2mph.However,theridermaydisablethisspeed
limiteroncetheminiPROhastraveledatleast0.6miles,toenjoyhigherspeedsupto10mph.
Q6:HowdoestheminiPRO’sremotecontrolfeaturework?
NinebotbySegwayminiPROCopyright2016
1
A:ThemobileappremotecontrolfeatureallowstheminiPROtobedriveninremotecontrol
modewithcompletecontroloveritsspeedandturningradius.Foryoursafety,aridershould
neverbeontheunitwhileitisbeingremotelycontrolled.TheminiPRO’sremotecontrolmode
hasarangeof30to50feetanddefaultspeedof3.1mph(thespeedsettingmaybechangedin
theapp).
Q7:ArethereanyminiPROriderrequirements?
A:Yes,forsafetyreasonswerecommendthefollowing:
✓Alwayswearahighquality,approvedbicycleorskateboardhelmetthatprovidesprotection
forthefrontandbackoftheheadwhile.
✓Alwaysmakesureyourhelmetfitsproperlywiththechinstrapsecuredatalltimes.
✓TheminiPROisdesignedforridersages16to60yearsold.
✓TheminiPROisdesignedtoaccommodateridersweighing80to185pounds(theminiPROis
notdesignedtoaccommodateridersoutsideofthespecifiedweightrange.)
Q8:IsiteasytolearnhowtoridetheminiPRO?
A:Yes,butridersmustcompletetheTrainingTutorialintheNinebotbySegwayminiPROappin
5minutesorless.Segwayrecommendsthatriderspracticeridinginsafeconditionsinorderto
mastertheirridingskills.
Q9:WhattypeofmaterialistheminiPROmadeof?
A:TheminiPRO’sframeisconstructedwithanaircraft-grademagnesiumalloy,whichisa
lightweightandstrongstructuralmaterialthatallowsforhighload-carryingcapabilityand
maximumshockabsorption.
Q10:HowtallistheminiPROandhowmuchdoesitweigh?
A:TheminiPROiscompactatminimumheightofjust2feetandweighsonly28pounds.Itcan
easilyfitinsideanycar,becarriedupstairsorliftedoverobstacles.
Q11:CantheKneeControlBarbeadjustedtoaccommodateridersofdifferentheights?
A:Yes,theminiPRO’sKneeControlBarmaybeadjustedtoapproximately2-3feettoensurea
rider’soptimalcomfortandcontroloftheminiPRO.
Q12:HowfastcantheminiPROgo?
A:TheminiPROcantravelatspeedsofupto10mph.
Q13:WhattypeofbatterydoestheminiPROuse?
A:TheminiPROhasasafe,ULtestedandcertified,powerfullithiumionbatteryforsustainable
power.Thebatteryshouldneverberemovedfromtheunitandshouldneverbestoredor
exposedtotemperaturesbelow15°Forabove120°F.
Q14:HowmuchtimeisneededtochargetheminiPRObeforemyfirstride?
A:ChargingtheminiPRObatterytofullcapacitytakesapproximately4hours.Aftertheinitial
fullcharge,theminiPRObatterychargemaybetopped-offatanytime.
NinebotbySegwayminiPROCopyright2016
2
Q15:HowfarcantheminiPROtravelonasinglecharge?
A:TheminiPROcantravelupto14milesonasinglechargedependingontherider’sweight,
ridingstyle,speed,accelerationandterrain.
Q16:WhattypeoftiresdoestheminiPROhave?
A:TheminiPRO’s10.5”inflatabletiresdeliversuperiortractionandshockabsorptionfora
smoothride.
Q17:HowdoIcustomizethelightsonmyminiPRO?
A:SimplyopentheNinebotbySegwayminiPROapp,select“DeviceSettings,”thenselect“Light
Settings”andthenusethecolorwheeltocustomizeyourunit.
Q18:CantheminiPROberiddenoff-road?
A:TheminiPROcantravelindoorsandoutdoors,butwhileoutdoorswerecommendthatriders
remainonpavementandotherpavedorsmoothsurfaces.
Q19:WhattypeofinclinescantheminiPROhandle?
A:TheminiPROwasdesignedtocomfortablyhandleinclinesofupto15degrees.Ridersshould
avoidsteeperslopesastheymaylosetraction.
Q20:CanItakemyminiPROonaplane,trainorsubway?
A:GiventheminiPRO’slithiumionbatteries,theminiPROmaynotbepermittedonairplanes
duetocertainsafetyandtransportationpolicies.Alwaysbesuretocheckwithyourairline,
subwayortrainserviceforspecificrules,regulationsandrestrictionsregardingyourminiPROor
otherpersonaltransportationdevices.
Q21:CanIridemyminiPROinthestreet?
A:Lawsonmotorvehiclesvaryfromstatetostate,sobesuretocheckyourlocalandstatelaws
toseeifthereareanyrestrictionsonridingtheminiPROinpublicareas.
Q22:WhatisPowerAssistModeandhowdoesitworkwiththeRetractableGuideBar?
A:WhentheunitispoweredonwithnorideronboardandtheRetractableGuideBarisraised,
theminiPROwilldefaulttoPowerAssistMode.Thisallowstheunittobepulled(notpushed)
upstairsorsteepslopes,acrosspotholesandotherobstacles.
Q23:DoestheminiPROhavelightsforridinginpoorlylitareas?
A:Yes,theminiPROhasautomaticlightsfordimconditionsandcastslight3to16feet.
However,SegwaydoesnotrecommendridingminiPROindarkorpotentialhazardous
conditions.
Q24:DoestheminiPROhaveanytheftpreventionfeatures?
A:RidersmayusetheNinebotbySegwayApptoenabletheminiPRO’santi-theftfunction.Ifan
attemptismadetomove,liftorcarrytheminiPROwhiletheanti-theftfeatureisarmed,an
NinebotbySegwayminiPROCopyright2016
3
alarmwillsoundandtheunitwillvibrate.Anadditionalplus--ifyoursmartphoneiswithin
connectionrangetothedevice,youwillreceiveanautomaticnotificationofanalarmactivation
throughtheapp.
Q25:IstheminiPROwaterproof?
A:TheminiPROisratedIP54waterresistantbutisnotcompletelywaterproof.TheminiPROis
notrecommendedforridinginsnow,rainoringenerallywet,muddyoricyconditions.
Q26:CanIcleanmyminiPRO?
A:Yes,useasoftwetclothtowipethemainframeclean.Hardtoremovedirtcanbescrubbed
withasmallbrushandcleansingliquid,rinsedandthenwipedwithacleandrycloth.
Q27:WhatshouldIdoifmyminiPRObeepswhileriding?
A:TheminiPRObeepstoalerttheriderofapotentialproblemwithyourdevice.Insomecases,
iftheriderdoesnotaltertheridingstyleafterhearingabeep,yourunitmaydeactivateitsselfbalancingcapability.Ifyouhearyourunitbeep,youshouldsafelyreduceyourspeedandstep
offtheunitimmediately.Ifthebeepingpersists,contacttheSegwayTechnicalSupportTeamat
[email protected].
Q28:DoIneedtokeepairinthetiresonmyminiPRO?
A:Yes.ThetiresontheSegwayminiPROareinflatedanddesignedtoperformbestwhen
inflatedto30PSI.Youshouldtesttirepressureregularlytoensureyourtiresareinflatedatthe
recommendedlevels.
Q29:WhocanIcallwithtechnicalquestionsoramaintenanceissue?
A:RidersmaycontacttheSegway,Inc.TechnicalSupportTeamwithquestionsorissuesat
[email protected].
FormoreFREQUENTLYASKEDQUESTIONSortroubleshootingyourminiPRO,pleasevisitus
onlineat:www.segwayminipro.com
NinebotbySegwayminiPROCopyright2016
4