ORDERING FAQ’S
Where do I pick up my order?
You must select what store, day and time you want to pick up your order. When you arrive, you will pick up
any meat orders from the Meat department and all prepared foods and desserts from the Deli department.
Turkey Dinner Packages will be ready for pick up in the Deli.
How do I make changes or cancel my order?
If you wish to change or cancel your order, you must call or visit your selected store to speak with our Holiday
Solutions team. No changes can be made to an existing order online. If you wish to add more items to your
order, you can easily place an additional separate order with those new items only.
What size turkey is right for me?
We recommend 1lb per person, or ordering 1.5lbs per person to allow for leftovers. We can only confirm that
you will receive a turkey in the range of weight that you chose. For example, if you want a 14lb bird, we
recommend you order a 14-16lb to guarantee that you will receive at least 14lbs.
How do I order side dishes like mashed potatoes, stuffing and gravy?
We will have all your holiday favorites’ available À la Carte in store starting Monday, November 21. You can
easily grab these items in our Grab-n-Go case or at our Deli service case. We’ll have plenty of everything from
our À la Carte menu and you can also check the Hot Bar for extra goodies.
How do I reheat my meal?
Reheating instructions will be attached to your order and are also available online. You can always call the store
or stop by the Holiday Solutions Station or Deli service counter if you have questions.
If I have any allergies, where will I find ingredient list?
The ingredients in our dishes are listed on the ordering website, as well as available by request in the Deli.
PLEASE NOTE: Our gluten-free offerings have no gluten ingredients, however, New Seasons’ kitchens are not a
certified gluten-free environment. If you are truly concerned or very sensitive to gluten, we do not recommend
that you order these packages.
How many servings is in a Turkey Dinner or a Side Dish Package?
The number of servings will vary depending on the items you order. When ordering, each item will list the
approximate number of servings for you online, or you can ask the Holiday Solutions teams. If you are
concerned about quantities, it’s always better to order more and you’ll have leftovers. Everyone loves
leftovers.
What does “serves 4-6” mean?
Depending on appetite it will feed 4 hungry people or 6 smaller appetites. Please keep in mind that these are
approximate values.
Can a customer make substitutions in Family Style Dishes and/or Side Dish Packages?
There are no substitutions for the Side Dish Packages or Family Style Dishes. If you’d like to supplement or build
your own, you can easily grab these items in our Grab-n-Go case or at our Deli service case. We’ll have plenty
of everything from our À la Carte menu and you can also check our Hot Bar for extra goodies.
QUESTIONS? GIVE US A CALL!
408-513-8200