New Orleans, Louisiana
July 22 - 25, 2017
w w w. i a a p - s u m m i t . o r g
T
here's not much to
say about our latest
IAAP Summit venue—
New Orleans, Louisiana—that
hasn't been written about many times
in many places. It is a vibrant city filled
with history and merriment. What a perfect
venue, then, to celebrate the past and look to
the future in this, our 75th anniversary!
Did you know that poker was first developed in the city
of New Orleans? Unlike that most famous of card games,
IAAP Summit 2017 is no gamble. We've packed this conference to
the gills with useful education, outstanding speakers, opportunities to
network, and good times along the way. Come join us and find out
why DeskDemon has awarded us "Best Administrative Conference
Provider" three years in a row. There's ample opportunity to connect
and learn so that you can lead and excel in your career!
I have never attended a Conference that
has had such amazing keynote speakers,
education and networking
availability.
~IAAP Summit 2016 Attendee
Here are some IAAP Summit 2017 events you should pencil in:
•Grab a drink at the Connections & Cocktails: Opening Celebration and
chat with your fellow admins.
•Expand your contact list with our BRAND NEW Speed Networking
event.
•Bid on some amazing items at The Foundation of IAAP Silent
Auction.
•Mix and mingle at The Foundation of IAAP Celebration.
•Get your blood pumping at morning exercise with your peers.
•Party it up at the Closing Celebration: Dinner & Party on
Tuesday evening.
Attending IAAP’s signature annual conference will help
you succeed professionally and personally. Take charge
of your career and your future, register today!
2
Schedule at a Glance
Friday, July 21
1:00 – 5:00 p.m.
Registration
1:00 – 5:00 p.m.
IAAP Hub
8:00 – 10:00 p.m.
Stop by the IAAP Hub to check out the latest
and greatest IAAP clothing and accessories,
merchandise, books, and office supplies. Be sure to
shop the Hub early for the best selection!
Join your fellow attendees for an IAAP Connections
& Cocktails event! Meet up with old friends,
make lots of new ones, enjoy some dancing, and
everything in between. It’s the perfect kick-off to a
great conference, so come for the connections, and
stay for the cocktails!
Sunday, July 23
Saturday, July 22
6:00 – 7:00 a.m.
Morning Exercise
The Connect Lounge is a must-visit location at
Summit! Swing by to network with other admins,
catch up on email, or charge your devices—or all
three!
7:00 a.m. – 4:30 p.m.
Registration
Photographer Station
7:00 a.m. – 4:30 p.m.
IAAP Hub
7:00 a.m. – 4:30 p.m.
Connect Lounge
7:00 a.m. – 5:30 p.m.
Photographer Station
8:30 – 10:00 a.m.
Opening General Session & “Running Toward
Chaos” Keynote by Dr. Natalie Stavas
10:15 – 11:15 a.m.
Roundtable Discussions
10:30 – 11:15 a.m.
Town Hall Business Session
11:15 – 11:45 a.m.
Ed Talks
Noon – 1:15 p.m.
Networking Lunch
1:30 – 3:45 p.m.
Technology Education Session
1:30 – 2:30 p.m.
Choice of Two Concurrent Education Sessions
2:45 – 3:45 p.m.
Choice of Two Concurrent Education Sessions
4:00 – 5:00 p.m.
Ed Talks
7:00 a.m. – 5:00 p.m.
IAAP Hub
7:00 a.m. – 5:00 p.m.
Connect Lounge
7:00 a.m. – 5:30 p.m.
Connections & Cocktails: Opening Celebration
During IAAP Summit, be sure to stop by the
Exulting Images photography station for high
quality professional headshots at an amazing
price!
7:00 a.m. – 7:00 p.m.
Registration
8:30 – 11:45 a.m.
To The Top – A Summit Climb for Today’s
Admin (formerly Leadership Bootcamp)
Premium Package Attendees
8:30 – 11:45 a.m.
Technology Workshop
8:30 a.m. – 4:30 p.m.
Meeting Fundamentals (all day course)
1:15 – 4:30 p.m.
To The Top—A Summit Climb
for Today’s Admin
Premium Package Attendees
Premium Package Attendees
Formerly Leadership Bootcamp
Premium Package Attendees
1:15 – 4:30 p.m.
Technology Workshop
4:45 – 5:45 p.m.
First-Time Attendee Orientation
7:45 – 8:45 p.m.
Speed Networking
Premium Package Attendees
If this is your first time at an IAAP conference, this
session is a can’t miss! You’ll learn the “lay of
the land” during your time at Summit, and have
an opportunity to meet and network with other
attendees.
Separately Ticketed Event
Love the networking opportunities available at
Summit? Take it a step further! Speed Networking
provides strategic networking meetings, making
sure you connect with people who work in your
industry or share your interests. After you register,
complete a short profile, and the system matches
you with who you need and want to meet. You’ll
receive a tailored itinerary to ensure you have time
to make the most of each connection. Attendance
is limited, so register today to participate!
3
The Morning Exercise is an opportunity to get your
blood pumping first thing in the morning, ensuring
you are awake, refreshed, and ready for a full day
of learning at IAAP Summit 2017. This is a great
time to connect with new people and get some
exercise!
Want an opportunity to learn from your fellow
attendees while also sharing your own expertise?
Don’t miss the roundtables throughout the
conference! Network with your peers while
learning and sharing valuable information around
various topics and industries.
The Town Hall is open to all members in
attendance. IAAP and The Foundation leadership
will provide updates on the current events of
both organizations and answer questions as time
permits.
Join various presenters in these TED Talk-type
sessions, designed to deliver practical, relevant
information in 10-minute segments. Learn
invaluable tips from profession experts in a fun,
fast-paced environment—make plans to attend
each one!
Included in the Premium Package and available ala
carte for the Standard Package, the Networking
Lunch offers the opportunity to informally network
with fellow attendees over a delicious meal.
Schedule at a Glance
4:00 – 5:00 p.m.
Charitable and Estate Planning
Under Current Law
12:15 – 1:00 p.m.
Making Sense Out of Certification
12:30 – 1:00 p.m.
Ed Talks
1:15 – 3:30 p.m.
Technology Education Session
1:15 – 2:15 p.m.
Choice of Two Concurrent Education Sessions
2:30 – 3:30 p.m.
Choice of Two Concurrent Education Sessions
3:45 – 4:45 p.m.
Roundtable Discussions
5:00 – 5:30 p.m.
IAAP Leadership and Staff Meet & Greet
Presented by The Foundation of IAAP
Do you want to learn the basic knowledge in organizing, budgeting, and communicating with regard
to charitable contributions and Estate Planning?
Learn about the basic federal laws and regulations
pertaining to various ways of charitable giving.
5:15 – 6:30 p.m.
The Foundation of IAAP Celebration
Included in the Premium Package and available ala carte for
the Standard Package
Join The Foundation of IAAP for its fourth annual
celebration event! Learn more about The Foundation, help recognize the amazing donors and volunteers, and celebrate accomplishments, including
a look at some exciting new initiatives. Enjoy some
light hors d’oeuvres and have some fun!
Monday, July 24
6:00 – 7:00 a.m.
Morning Exercise
7:00 a.m. – 4:30 p.m.
Registration
7:00 a.m. – 4:30 p.m.
IAAP Hub
7:00 a.m. – 4:30 p.m.
Connect Lounge
7:00 a.m. – 5:00 p.m.
The Foundation of IAAP Silent Auction
There are a plethora of education and training
options available for today’s administrative professional, but how do you decide which is right for
you? During this workshop, we will breakdown the
common types of credentials, explain what each
means, and how they relate to your personal career path. Special attention will be placed on those
not offered through colleges, such as certificates,
certifications, and licenses.
Stop by to say hello to an IAAP Board member,
The Foundation of IAAP Board member, Branch
Director, or HQ staff member.
Tuesday, July 25
Visit The Foundation of IAAP’s Silent Auction to bid
on some great items for a great cause! Proceeds
from the auction are donated to The Foundation. If
you’re looking for some fun, friendly competition,
don’t miss out on this event. The highest bidders will
take home some great items and help The Foundation continue its mission to invest in the success of
IAAP and administrative professionals.
6:00 – 7:00 a.m.
Morning Exercise
7:00 a.m. – 1:30 p.m.
Registration
7:00 a.m. – 1:30 p.m.
IAAP Hub
7:00 a.m. – 4:30 p.m.
Connect Lounge
7:00 a.m. – 5:30 p.m.
Photographer Station
8:30 – 10:00 a.m.
Closing General Session & “One More Thing,
One More Time” Keynote by Josh Sundquist
7:00 a.m. – 5:30 p.m.
Photographer Station
10:00 – 11:00 a.m.
Keynote Book Signing with Josh Sundquist
8:30 – 9:15 a.m.
General Session: “The Modern-Day Assistant
as a Strategic Business Partner” by Lucy
Brazier
10:00 a.m. – 3:00 p.m.
Marketplace
10:30 – 11:30 a.m.
Choice of Three Concurrent Education Sessions
1:15 – 3:30 p.m.
Technology Education Session
1:15 – 2:15 p.m.
Roundtable Discussions
2:30 – 3:30 p.m.
Choice of Two Concurrent Education Sessions
6:30 – 7:30 p.m.
Connections & Cocktails
7:30 – 11:00 p.m.
Closing Celebration: Dinner & Party
9:30 – 11:45 a.m.
Technology Education Session
9:30 – 10:30 a.m.
Choice of Two Concurrent Education Sessions
10:00 a.m. – 3:00 p.m.
Marketplace
10:45 – 11:45 a.m.
Choice of Two Concurrent Education Sessions
12:15 – 1:00 p.m.
LAN Leadership 101
Interested in taking on a leadership opportunity in
IAAP, but don’t know what it entails? Join HQ team
members to learn about our grassroots leadership
positions. LAN Directors are the face of IAAP to
current and potential members. Find out the importance of our leadership positions, our marketing
tips, and what setting up and running a LAN event
really involves. We’ll have the lowdown on your
questions and concerns, as well as tips on hosting
great education and networking in your area.
4
Enjoy a drink before heading in for dinner and
dancing at the Closing Celebration!
Included in the Premium Package and available
ala carte for the Standard Package, enjoy a delicious meal and celebrate the conclusion of a great
conference and the admin profession as a whole!
You deserve it! Stay after dinner for a DJ and great
dancing!
Accommodations
Hyatt Regency New Orleans
Be sure to book your room at the official
IAAP Summit 2017 host hotel!
601 Loyola Avenue
New Orleans, LA 70113
Experience the best of the Big Easy at the award-winning
downtown New Orleans hotel. Located right next door to
the Mercedes-Benz Superdome, Smoothie King Center and
Champions Square, Hyatt Regency New Orleans offers
easy access to the area’s most popular attractions. Hop on
the Loyola Avenue Streetcar, or take a walk to the historic
French Quarter, Arts District, Audubon Aquarium of the
Americas and the scenic Mississippi Riverfront.
504.561.1234
$184/Single Room Rate; $214/Double Room Rate
Guest room rates include: High-speed internet service and
access to the health club. Rate does not include breakfast.
How to make reservations at the reduced
conference rate at the Hyatt Regency New Orleans:
REGISTER for IAAP Summit 2017 in New Orleans,
Louisiana.
Room Block Cut-Off:
June 21, 2017
RECEIVE your registration confirmation and hotel
reservations link from IAAP via email.
RESERVE your room at the Hyatt Regency New Orleans by
reserving through the hotel link included in the confirmation
email. NOTE: A one night's non-refundable room and tax
deposit is due at the time of booking.
Parking
Self-Parking: $25
Valet Parking: $40+
Secured: Not Available
Covered: Available
The Hyatt Regency New Orleans is 100% non-smoking.
5
*Premium Package or separately ticked event
Sunday, July 23
Monday, July 24
Morning Exercise
Morning Exercise
6:00 – 7:00 a.m.
Saturday, July 22
7:00 a.m. – 5:00 p.m.
Connect Lounge
The Connect Lounge is a must-visit location
at Summit! Swing by to network with other
admins, catch up on email, or charge your
devices—or all three!
4:45 – 5:45 p.m.
First-Time Attendee
Orientation
If this is your first time at an IAAP conference, this session is a can’t miss! You’ll
learn the “lay of the land” during your time
at Summit, and have an opportunity to meet
and network with other attendees.
7:45 – 8:45 p.m.
Speed Networking*
Love the networking opportunities available
at Summit? Take it a step further! Speed
Networking provides strategic networking
meetings, making sure you connect with
people who work in your industry or share
your interests. After you register, complete
a short profile, and the system matches
you with who you need and want to meet.
You’ll receive a tailored itinerary to ensure
you have time to make the most of each
connection. Attendance is limited, so register today to participate!
The Morning Exercise is an opportunity
to get your blood pumping first thing in
the morning, ensuring you are awake,
refreshed, and ready for a full day of learning at IAAP Summit 2017. This is a great
time to connect with new people and get
some exercise!
7:00 a.m. – 4:30 p.m.
Connect Lounge
10:30 – 11:15 a.m.
Town Hall Business Session
The Town Hall is open to all members in
attendance. IAAP and The Foundation leadership will provide updates on the current
events of both organizations and answer
questions as time permits.
6:00 – 7:00 a.m.
7:00 a.m. – 4:30 p.m.
Connect Lounge
5:00 – 5:30 p.m.
IAAP Leadership and Staff
Meet & Greet
Stop by to say hello to an IAAP Board
member, The Foundation of IAAP Board
member, Branch Director, or HQ staff
member.
7:00 a.m. – 5:00 p.m.
The Foundation of IAAP
Silent Auction
Networking Lunch*
Visit The Foundation of IAAP’s Silent
Auction to bid on some great items for a
great cause! Proceeds from the auction are
donated to The Foundation. If you’re looking for some fun, friendly competition, don’t
miss out on this event. The highest bidders
will take home some great items and help
The Foundation continue its mission to invest
in the success of IAAP and administrative
professionals.
5:15 – 6:30 p.m.
Tuesday, July 25
Noon – 1:15 p.m.
Included in the Premium Package and available ala carte for the Standard Package,
the Networking Lunch offers the opportunity to informally network with fellow
attendees over a delicious meal.
The Foundation of IAAP
Celebration*
Join The Foundation of IAAP for its fourth
annual celebration event! Learn more about
The Foundation, help recognize the amazing donors and volunteers, and celebrate
accomplishments, including a look at some
exciting new initiatives. Enjoy some light
hors d’oeuvres and have some fun!
6:00 – 7:00 a.m.
Morning Exercise
7:00 a.m. – 4:30 p.m.
Connect Lounge
6:30 – 7:30 p.m.
Connections & Cocktails
Enjoy a drink before heading in for dinner
and dancing at the Closing Celebration!
8:00 – 10:00 p.m.
Connections & Cocktails:
Opening Celebration
7:30 – 11:00 p.m.
Closing Celebration:
Dinner & Party
Join your fellow attendees for an IAAP
Connections & Cocktails event! Meet up
with old friends, make lots of new ones,
enjoy some dancing, and everything in
between. It’s the perfect kick-off to a great
conference, so come for the connections,
and stay for the cocktails!
Included in the Premium Package and
available ala carte for the Standard Package, enjoy a delicious meal and celebrate
the conclusion of a great conference and
the admin profession as a whole! You
deserve it!
6
Track Descriptions
07.22.17
Technology:
These sessions offer a deep-dive into software that is critical to your role. Bring
your laptop to work in real-time with the instructor.
8:30 – 11:45 a.m.
Session 1: Timesaving (and jaw-dropping)
Microsoft Productivity Tips*
Business Influence:
Webster defines influence as the act or power of producing an effect without apparent exertion of force or direct exercise of command. Next to it is a picture of an
admin. These sessions will help you keep those influence skills razor sharp.
For all skill levels, including the experts!
Organizational/Project Management:
Most admins are now project managers in some capacity, whether they realize it or
not. These sessions will give you the tools to be confident in this role and take your
organizational skills to the next level.
Speaker:
Recertification:
Track:
Vickie Evans
3
Pre-Conference Workshop
In this engaging session based on Vickie’s bestselling “100 Tips”
series, discover quick and easy productivity hacks in Word, Excel,
PowerPoint (and more) that will help you deliver better results faster
by using more of the technology you know and love: Microsoft
Office. You’ll also discover how to eliminate bad habits and unessential work so that you can:
•Get more done in your day
•Reduce late hours at the office, and
•Execute flawlessly
You’ll have everything you need to leverage more of the productivity tools you have at your fingertips!
8:30 a.m. – 4:30 p.m.
Meeting Fundamentals*
Speaker:
Recertification:
Track:
Have you just been tasked with running the leadership conference
at your job? Did you just get assigned to manage a new training
event within your organization? Or, have you been planning board
meetings for a few years but want to be sure you are keeping up
to date with the latest trends and technology? This program will
provide a quick and easy plan for your meeting and event needs,
or it will improve your existing skills. By the end of this course, you
will understand the following concepts:
• Defining your meeting and SMART objectives
• Creating a blueprint for your meeting
• Developing a meeting budget
• Preparing a RFP
• Components for meeting design
• Managing speakers
• Setting up a room
• Preparing and completing site inspections
• Developing contracts
• Selecting vendors
• Planning food and beverage
• Audiovisual basics
• Transportation
• Event execution
Key Takeaways:
•Master exciting Windows tips you’ll be sharing with your
colleagues and friends
•Learn how to *instantly* format documents in Word that just
might make you cry and make you want to get back to your
desk to try
•Discover secrets to managing and formatting your lists in Excel
that will transform the way you work and save you hours of
time
•Effortlessly convert dull bulleted slides into meaningful visuals,
and more…
Note: this session applies to all versions of Microsoft Office for PC
8:30 – 11:45 a.m.
To The Top—A Summit Climb for Today’s
Admin*
Speaker:
Recertification:
Track:
Rhonda Scharf
3
Pre-Conference Workshop
It’s time to unlock your potential. Whether your career has lasted
1 year, or 50 years, you won’t make it to the summit without some
challenges, bumps, upsets, regrets, and many unknowns. We all
experience them, and we all can learn from these challenges.
This three-hour workshop is about making it to “your” summit.
It’s about identifying where you need to grow, and where your
strengths are. You’ll learn about what you need to do to become a
strategic business partner, about achieving the right balance, and
about ensuring that you are the leader you need to be.
•Career Checkup… Are you moving forward? Do you want to?
•Current trends that may affect you and your career
•Leadership skills needed to reach the top
•Motivating yourself as well as others
•Thinking like your executive – and why you should
Come to this workshop prepared to have fun, prepared to learn
about yourself, and prepared to make it To The Top!
*Premium Package or separately ticked event
Kristi Casey Sanders
6
Pre-Conference Workshop
Attendance is limited to 100 participants – first come, first served.
This course is worth 6 clock hours in CMP-IS domain A: Strategic Planning.
Meeting Professionals International & Plan Your Meetings
Meeting Professionals International (MPI) is recognized for
providing premier education and professional development opportunities to its members and the meeting and event industry at
large. MPI is excited to bring this educational program to those
that are not necessarily a full-time meeting professional but who
still have a need to gain the skill set for occasional oversight of
meetings or events.
7
The content in this program was developed with Plan Your Meetings, the leading expert in providing education and networking
assistance to those just starting out in the meetings and events
industry and its development was sponsored by IHG, InterContinental Hotels Group.
1:15 – 4:30 p.m.
Session 2: Timesaving Secrets to Effortlessly
Creating and Managing Presentations in
PowerPoint using Layouts, Slide Masters, and
Themes*
Speaker:
Recertification:
Track:
Vickie Evans
3
Pre-Conference Workshop
Merging slides and maintaining consistency throughout your
PowerPoint presentations is a task that often results in frustration,
panic, and missed deadlines. After years of training and supporting hundreds of PowerPoint users, Vickie found that 90% of the
time knowledge of Slide Masters would have reduced errors and
helped deliver excellent PowerPoint presentations in no time. Learn
the step-by-step process and secret tips of how to effortlessly format your presentations using Slide Masters. The days of spending
hours rearranging and formatting content in PowerPoint are sure to
be over, as well as the tears.
Key Takeaways:
•Structure your presentations to ensure consistency throughout
•Use Vickie’s litmus test to understand what is happening with
your slide
•Learn effective ways to fix problem slides
•Confidently merge presentations
•And much more!
07.23.17
8:30 – 10:00 a.m.
Opening General Session/Keynote: Running
Toward Chaos
Speaker:
Recertification:
1:15 – 4:30 p.m.
To The Top – A Summit Climb for Today’s
Admin*
Speaker:
Recertification:
Track:
Does your chaotic life make you want to run the other way? Do
you wish things would calm down for just one minute? Natalie
Stavas shares why running toward chaos, though counterintuitive,
makes it more manageable. Listen to her amazing story of being
ready to cross the finish line at the Boston Marathon in 2013 when
she heard explosions. Instead of turning around and running away
with the crowd, she ran toward the chaos and saved 4 lives that
day. Don’t miss Natalie’s lessons to help you discover meaning in
the chaos around you and become a person who “runs toward”.
Rhonda Scharf
3
Pre-Conference Workshop
It’s time to unlock your potential. Whether your career has lasted
1 year, or 50 years, you won’t make it to the summit without some
challenges, bumps, upsets, regrets, and many unknowns. We all
experience them, and we all can learn from these challenges.
10:15 – 11:15 a.m.
This three-hour workshop is about making it to “your” summit.
It’s about identifying where you need to grow, and where your
strengths are. You’ll learn about what you need to do to become a
strategic business partner, about achieving the right balance, and
about ensuring that you are the leader you need to be.
•Career Checkup… Are you moving forward? Do you want to?
•Current trends that may affect you and your career
•Leadership skills needed to reach the top
•Motivating yourself as well as others
•Thinking like your executive—and why you should
Come to this workshop prepared to have fun, prepared to learn
about yourself, and prepared to make it To The Top!
*Premium Package or separately ticked event
Dr. Natalie Stavas
1
Roundtable Discussions
Recertification:
1
Want an opportunity to learn from your fellow attendees while also
sharing your own expertise? Don’t miss the roundtables throughout
the conference! Network with your peers while learning and sharing valuable information around various topics and industries.
11:15 – 11:45 a.m.
Ed Talks
Recertification:
.5
Join various presenters in these TED Talk-type sessions, designed to
deliver practical, relevant information in 10-minute segments. Learn
invaluable tips from profession experts in a fun, fast-paced environment—make plans to attend each one!
8
1:30 – 2:30 p.m.
Introduction to Minute Taking
Speaker:
Recertification:
Track:
Have you ever avoided applying for a job because it indicated
you needed minute taking skills? Do you avoid eye contact at a
meeting when they are looking for a minute taker? Maybe even
come to the meeting deliberately late so that you won’t be chosen?
Worry that you don’t have shorthand and can’t write fast enough?
You are not alone. Most people learn to take minutes from copying
the previous minute takers example, but what if you have no previous example? What happens if what they have created in the past
doesn’t make sense to you? Most people are not even remotely
confident when it comes to taking minutes because they were never
taught how to take minutes. Attend this session to gain the confidence you need to become a skilled minute taker.
1:30 – 3:45 p.m.
Microsoft OneNote: Beyond Notetaking
Speaker:
Recertification:
Track:
Melissa Esquibel
2
Technology
Whether you’re already using this amazing tool or you’ve just
toyed with the idea, but haven’t jumped in, this session is for you.
In this two-hour workshop, we’ll review the basic building blocks of
OneNote notebooks, such as sections, pages, and tags. Then we’ll
take a look at some more in-depth structural elements, tools, and
techniques for creating OneNote notebooks that can do the heavy
lifting. We’ll cover:
•Sharing notebooks
•Section groups
•Internal and external linking
•Custom tags and tag summaries
•Page templates
•Password protection
Key Takeaways:
• The purpose of minutes (what are they designed to do)
• What minutes should and should not contain (and why)
• Why you shouldn’t be taking verbatim minutes and how to
take minutes without the common “Mary said, Bob said”
mistake
• Quick tips and tricks to get you ON THE RIGHT TRACK in
your next meeting
Key Takeaways:
•You’ll be able to apply these tools and techniques in OneNote
to produce:
•Meeting Minute Books
•Procedure Manuals
•Project Management Repositories
•Travel Coordinator Resources
The session is applicable to all PC desktop versions of OneNote
from 2010 forward. Some skills will transfer to Mac and Office
online (Office 365), but these versions will not suffice for hands-on
learning in this session.
2:45 – 3:45 p.m.
Where Do I Stand?—Navigating Office Politics
Speaker:
Recertification:
Track:
Francisco Gonima
1
Business Influence
Have you ever wondered why some colleagues seek you out for
your advice while others get irritated when you speak up in meetings? Why some of your peers are on a first name basis with senior
executives and you feel lost in the crowd? One obvious part of
understanding who you do and don’t have access to or influence
with at work has to do with experience and expertise; however,
there are plenty of times you’ve had both and have been left out of
a critical conversation. Standing is a critical yet invisible dimension
to your role and influence at work that often dictates perceptions
and attitudes about what topics we have the credibility to speak
on. This session will introduce you to some very practical ways to
size up the office playing field, who the players and trustees are,
and where you stand with them in order to speak up and stand out
to make positive contributions to the team. Remember that where
you stand in your company doesn’t have to be defined by where
you sit.
1:30 – 2:30 p.m.
The Art, Science, and Strategy of
Managing Up
Speaker:
Recertification:
Track:
Rhonda Scharf
1
Organizational/Project Management
Veronica Cochran
1
Business Influence
Managing-up is a popular term with a plethora of meanings.
Would it surprise you to learn that managing up has little to do
with actually managing a boss and more to do with leveraging
yourself? Managing-up is a strategy for working with others that
results in personal, professional, and organizational benefits.
Managing up is a style of self-management that prepares you to:
•Achieve buy-in for your ideas
•Disagree respectfully without hurting productivity
•Improve job performance
•Build professional partnerships
•Promote career advancement
Key Takeaways:
• Examine the scales at which workplace action plays out, from
strategic to task, and self-assess your readiness to engage the
various layers
• Learn methods for conducting an environmental scan and
power analysis to gain better insight into the strategic actors
in your workplace environment and identifying your respective
self-interests
• Understand the sensitive role that “standing” plays in intraoffice relationships and learn practices for building and
navigating standing with high ranking colleagues in order to
get things done
Key Takeaways:
•Understand the role of managing-up in job satisfaction and
career success
•Discover tools and techniques for effectively managing-up at
all levels of your organization
•Understand common pitfalls of managing-up that may
potentially undermine career success
9
2:45 – 3:45 p.m.
Onsite Event Management
Speaker:
Recertification:
Track:
07.24.17
Kristi Casey Sanders
1
Organizational/Project Management
You’ve prepared for this meeting for months. Contracts have been
signed, registration’s closed and everyone’s on their way to your
event. But are you really prepared? Or more importantly: Is your
team of staff and volunteers prepared? Is there anything you’ve
forgotten to communicate to your attendees?
8:30 – 9:15 a.m.
The Modern-Day Assistant as a Strategic
Business Partner
Speaker:
Recertification:
During an event, a million things could go wrong and a thousand
things typically do. In this session, you’ll go through the steps
needed to minimize risk, maximize order, and make spot emergencies more manageable.
Key Takeaways:
•Create a logistics action plan
•Evaluate and manage onsite risks and emergencies
•Understand the importance of communication plans
Since the recession began in 2008, the role of the assistant has
changed beyond recognition. There has never been a more confusing time to be an assistant because the responsibilities have developed so fast. In this session, Lucy Brazier looks at the role past,
present, and future to explain why it has developed how it has.
She explores the opportunities that this creates for you to become
a true business partner to your executive; including developing the
partnership, setting the ground rules, communication, adapting to
style, and maintaining a great partnership.
Key Takeaways:
• Build a powerful strategic business partnership with your
executive including developing the partnership, setting
the ground rules, communication, adapting to style, and
maintaining a great partnership
• Manage your own personal development and understand why
it is one of your ‘stones’
• Understand the past, present, and future of the role and the
opportunities this creates for you
• Learn about Maslow, Addams, and Tuckman and how these
theories are key to changing your perceptions
4:00 – 5:00 p.m.
Ed Talks
Recertification:
1
4:00 – 5:00 p.m.
Charitable and Estate Planning Under
Current Law
Speaker:
Recertification:
Stacey Prince-Troutman
1
Do you want to learn the basic knowledge in organizing, budgeting, and communicating with regard to charitable contributions
and estate planning? Learn about the basic federal laws and regulations pertaining to various ways of charitable giving.
Lucy Brazier
.75
9:30 – 11:45 a.m.
Build Perfect PDFs with Acrobat Pro
Speaker:
Recertification:
Track:
Neil Malek
2
Technology
Distributing PDFs can be a headache. In this session, we’ll tackle
several of the biggest PDF problems you face, and solve them with
simple tools you can use immediately. With redaction and document cleaning, you can remove confidential information quickly
and easily. With bookmarks, hyperlinks, headers, and footers, you
can create a rich, useful document. And with the Action Wizard,
you can manage multiple documents with ease.
Key Takeaways:
• Work with security, confidentiality, and redaction tools to
guarantee the integrity of your document
• Add bookmarks and hyperlinks to create a rich, easilynavigable experience
• Save header, footer, and watermark settings for reuse across
multiple documents
• Create custom actions with the Action Wizard, and batch
process PDFs
• Inspect attachments and other causes of bloated file sizes
10
10:45 – 11:45 a.m.
The Assistants’ Guide to Self-Awareness—
Part II
Speaker:
Recertification:
Track:
This session will show how success as an assistant begins with an
understanding of yourself. During the session, we will look at: the
Belbin Psychometric testing exercise to explore strengths, weaknesses, and where you fit into your team; and the Johari Window—opportunities from self-awareness, your beliefs, values and behaviors;
your inner voice, how body language can make a difference; and
how important communication is.
9:30 – 10:30 a.m.
The Assistants’ Guide to Self-Awareness—
Part I
Speaker:
Recertification:
Track:
Lucy Brazier
1
Business Influence
Key Takeaways:
• How Belbin Psychometric testing exercise can show you your
strengths, weaknesses, and where you fit into your team
• The use of the Johari Window to help you use opportunities
from self-awareness
• The beliefs, values, and behaviors in yourself
• How your inner voice can stop holding you back
• How communication can make a difference not just in your
work life, but your personal life also
This session will show how success as an assistant begins with an
understanding of yourself. During the session, we will look at: the
Belbin Psychometric testing exercise to explore strengths, weaknesses, and where you fit into your team; and the Johari Window—opportunities from self-awareness, your beliefs, values and behaviors;
your inner voice, how body language can make a difference; and
how important communication is.
Key Takeaways:
•How Belbin Psychometric testing exercise can show you your
strengths, weaknesses, and where you fit into your team
•The use of the Johari Window to help you use opportunities
from self-awareness
•The beliefs, values, and behaviors in yourself
•How your inner voice can stop holding you back
•How communication can make a difference not just in your
work life, but your personal life also
10:45 – 11:45 a.m.
E-Writing @ Work: Instantly Effective Email
Practices for the Super-Busy Writer
Speaker:
Recertification:
Track:
9:30 – 10:30 a.m.
Proof It! How to Be a Better Proofreader
Speaker:
Recertification:
Track:
Mandi Stanley
1
Organizational/Project Management
Catch and correct your careless email and writing bloopers—before the bloopers catch you! Join this highly interactive content-rich
session to make sure your documents and emails are error free with
no embarrassing mistakes. Walk away with three tangible proofreading tools you can use immediately to proofread more effectively and efficiently. If you’re tired of reading the same document
four or five times--and still finding something else to change—get
ready to laugh and learn with Mandi Stanley as she shares her
own proofreading horror stories and admonishes you to throw
away your red pen!
Key Takeaways:
•How to use the “Newspaper Proof”: a fail-safe three-step
approach to proofreading
•How to build your “Proofreader’s Power Pack” with
indispensable tools and resources
•How to proofread for quality under tight deadlines
•How to proofread in a sometimes distracting office
environment
Lucy Brazier
1
Business Influence
Mandi Stanley
1
Organizational/Project Management
Nobody is reading your emails. It’s true. You’re writing these
memos and sending emails—and no one is reading them. You’re
emailing important project updates and attaching minutes from
meetings, but when everyone shows up, it’s quickly evident no one
has even read the email or opened the attachment. They received
it, but they didn’t read it. That’s a problem—and a huge time
waster. Solutions lie in this fast-moving interactive session targeted
for anyone responsible for overseeing outgoing correspondence
and email throughout the business day.
Key Takeaways:
• Recognize the top seven credibility-robbing email mistakes
and how to avoid them
• Practice the formula for writing a complete subject line to
ensure your message gets opened, read, and acted upon
• Use mapping to organize emails quickly
• Get a grip on your inbox with a few time management tips
12:15 – 1:00 p.m.
LAN Leadership 101
Interested in taking on a leadership opportunity in IAAP, but don’t
know what it entails? Join HQ team members to learn about our
grassroots leadership positions. LAN Directors are the face of
IAAP to current and potential members. Find out the importance of
our leadership positions, our marketing tips, and what setting up
and running a LAN event really involves. We’ll have the lowdown
on your questions and concerns, as well as tips on hosting great
education and networking in your area.
11
1:15 – 2:15 p.m.
Thinking Like Leonardo da Vinci! Skills for
Efficient Critical Thinking and Problem Solving
Speaker:
Recertification:
Track:
Lisa Olsen
1
Business Influence
Revolutionary assistants must think differently. Leonardo da Vinci
was a revolutionary thinker who was ahead of his time. He attempted to understand the world around him. We use many of his
early discoveries today! In this new and unique session, we will tap
into the Da Vinci genius and practice some stimulating exercises
that may just bring out the Da Vinci in you!
Key Takeaways:
• Sharpen your question-asking skills and develop a personal list
of Top Ten Power Questions
• Discover the benefits of “confusion endurance” and sharpen
your senses in the face of uncertainty
• Develop the skill of “Systems Thinking”—a recognition and
appreciation for the interconnectedness of things
• Determine the barriers and obstacles that sometimes prevent
you from feeling confident in your decision making
• Discover 8 Thinking Traps that sabotage your motivation
12:15 – 1:00 p.m.
Making Sense Out of Certification
There are a plethora of education and training options available
for today’s administrative professional, but how do you decide
which is right for you? During this workshop, we will breakdown
the common types of credentials, explain what each means, and
how they relate to your personal career path. Special attention will
be placed on those not offered through colleges, such as certificates, certifications, and licenses.
12:30 – 1:00 p.m.
1:15 – 2:15 p.m.
Recertification:
Speaker:
Recertification:
Track:
Ed Talks
Intro to Project Management for Admins
.5
1:15 – 3:30 p.m.
Professional Secrets in Microsoft Excel
Speaker:
Recertification:
Track:
Neil Malek
2
Technology
Building a spreadsheet has many facets—data entry, formatting,
calculations, and reporting included—and you’ve probably met
someone who somehow does it all better than you. In this session,
we’ll cover shortcuts and tools the pros use every day to make their
work better and faster. We’ll pull back the curtain on things like
nested functions, named ranges, tables, and data validation.
Key Takeaways:
•Fly across your spreadsheet with navigation and editing
shortcuts you can use immediately
•Use named ranges and tables in calculations to future-proof
your spreadsheet, and simplify your functions
•Prepare your spreadsheet for data with custom number
formatting, conditional formatting, and data validation
•Embed lookup functions in your day-to-day work for maximum
flexibility
•Learn subtotal functions for filterable reporting
Rhonda Scharf
1
Organizational/Project Management
Are you curious as to what else is out there for you? Wonder how
you can use your admin skills at a higher pay level? Want to do
more, earn more, and achieve more? Project Management just
might be in your future. Actually, it might be in your present, you
just aren’t aware of it yet! Learn the terms (so you can feel informed), identify the steps (so you can participate), and open your
eyes to a whole new world.
Key Takeaways:
• What is, and what isn’t project management (to clarify when
you really are working on projects that can help your career)
• What is required to make the leap to project manager
• What do all those terms really mean
• What are the stages of project management, and my role in
each stage
• How do I incorporate the language of project management
into my job description or resume
2:30 – 3:30 p.m.
Building a Powerful Personal Brand
Speaker:
Recertification:
Track:
Anel Martin
1
Business Influence
We all have a personal brand whether we realize it or not. It determines not only our long term earning potential but also at times
our future opportunities. A strong personal brand cannot be faked;
it needs to be authentic and is refined over time by being consistent
and professional.
In a world where more assistants are competing for fewer positions, we need to become aware of the value of our own personal
brands and how to make our brands work for us. What are the
things that build and damage our brands and how do we ensure
that our brands are considered a premium and desirable?
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Key Takeaways:
• Learn why your brand matters
• Explore brand building and breaking activities
• Start to define your own brand story
2:30 – 3:30 p.m.
Finance Basics for Today’s Admin
Speaker:
Recertification:
Track:
10:30 – 11:30 a.m.
Rhonda Scharf/Warren Munn
1
Organizational/Project Management
Do you shy away from all talks on P&L statements, dread budgeting season, and generally feel like you don’t understand when your
executive starts talking numbers?
You’re not alone. Most people struggle understanding the concepts
and the application of financial knowledge. This workshop will
not only make learning that information fun, it will give you the
confidence you need to participate and understand fully during the
next financing discussion. In a fun game show format (in teams),
you will learn:
•the terms you need to know, and what they mean to you
•to read financial statements so you can ask the right questions
•to take the confusion out of profit and loss statements
3:45 – 4:45 p.m.
Recertification:
Cloudy to Partly Cloudy—Working with Cloud
Technology
Speaker:
Recertification:
Track:
Cloud technology can be confusing and the many vendors perplexing. This session overviews what cloud technology is and its
advantages and disadvantages. After knowing the basics of cloud
technology, then we assess the popular cloud services, including Google’s Drive, Microsoft’s OneDrive, DropBox, and Apple’s
iCloud. We’ll compare these cloud services with the similarities
and differences between them. With each of the applications
(Drive, OneDrive, DropBox and iCloud) we will learn how to upload, sync, and share our files. This is a very interactive workshop
with attendees offering their experience and best practices with the
cloud storage apps. Off to the cloud we go!
Key Takeaways:
• Learn what cloud technology is versus other storage
technologies
• Examine Google Drive, Microsoft OneDrive, Apple iCloud,
and DropBox
• Create, edit, and sync documents in the cloud
• Share and collaborate documents
• Discover advantages and disadvantages of cloud technology
1
Roundtable Discussions
07.25.17
8:30 – 10:00 a.m.
Closing General Session/Keynote: One More
Thing, One More Time
Speaker:
Recertification:
Josh Sundquist
1
Greg Creech
1
Technology
10:30 – 11:30 a.m.
Josh Sundquist is a Paralympic ski racer and bestselling author who
has been featured on CNN and in USA TODAY, and has spoken
across the country to groups ranging from Fortune 500 companies
to inner city public schools to the White House. His high-octane
blend of energy and humor inspires organizations and individuals
to adopt his ski racing motto, 1MT1MT (one more thing, one more
time) as their new standard of excellence. Josh shares stories about
losing his leg to cancer, ski racing in the Paralympics, and playing jokes with his artificial leg to give motivation for overcoming
adversity and reaching peak performance.
It’s Not You, It’s ME: There’s No Such Thing as
Difficult People!
Speaker:
Recertification:
Track:
Carol Schulte
1
Business Influence
There’s no such thing as a “difficult” colleague or customer; only
different personality styles! Each of us has a unique personality
and yet, when we can celebrate instead of shy away from our differences, we can work together to achieve our desired outcomes.
When you discover the common ground between your personality
and the various personalities of those you work with, everybody
wins. After all, at the end of the day, we’re all in the people business.
Key Takeaways:
• Discover the most effective communication strategies for each
of the prominent personality styles, so you can properly target
your communication
• Understand the difference between ‘difficult’ versus ‘different’
• Explore how the fundamentals of actively listening, creating
harmony, and managing stressful situations can bridge the
gaps that sometimes develop between different personality
styles
• Gain tangible techniques to have your voice heard and
respected
13
10:30 – 11:30 a.m.
Step Into the Spotlight: How to Prepare for
Your Show-Stealing Annual Performance
Review
Speaker:
Recertification:
Track:
Kemetia MK Foley
1
Organizational/Project Management
Step into the performance spotlight. Develop a detailed plan and
master the tool options to manage your annual review throughout
the year. Shine a brand-new light on all that you do to support the
strategic and financial goals of your organization and in turn, build
support for your professional goals.
2:30 – 3:30 p.m.
You will learn how to gather relevant data, document purpose-related successes, build a financial cost-benefit case, and confidently
navigate the face-to-face portion of performance reviews.
Assistants globally play an integral part in supporting business
leadership in achieving their goals. Working alongside your
manager as a strategic partner is vital in ensuring their needs and
the support we provide as assistants continue to meet their expectations. This 1 hour session will focus on key actions to enhance and
improve the working relationship with your leadership and their
teams.
Key Takeaways:
•Create a step-by-step strategic plan to achieve personal and
performance goals
•Define tracking system options
•Identify and document relevant support materials
•Learn to build a cost-benefit analysis case
•Negotiate performance review outcomes
1:15 – 2:15 p.m.
Recertification:
Maintaining a Strategic Business Partnership
With Your Manager
Speaker:
Recertification:
Track:
Key Takeaways:
• Define the strategic partnership between assistant and
manager
• Explore the trust factor and integrity within the professional
relationship
• Establish management expectations to create an open and
collaborative partnership
• Focus on how communication becomes crucial within the
partnership
• Maintain a lasting strategic partnership
1
Roundtable Discussions
1:15 – 3:30 p.m.
Truth or Consequences: Selecting the Best
Tech for Your Company
Speaker:
Recertification:
Track:
Jim Spellos
2
Technology
2:30 – 3:30 p.m.
What’s the best tech for you and your organization’s efforts?
Cloud-based or local? Excel or a true database? Mobile or laptop?
As the go-to person on practical technologies for their organizations, administrative professionals are being asked to determine
what’s best to use, but is your decision the best one for your needs?
This interactive session will go over the pros and cons of these
types of decisions and will engage your peers to see what they’re
using... and why that choice was made.
Key Takeaways:
•Understand the strengths and weaknesses of various cloud
based vs. desktop applications
•Identify tools outside of Excel for data management, and
determine if they are a better fit for your organization
•Recognize how your peers came to similar decisions... and
help others make the right choices
Cathy Harris
1
Business Influence
Increase Your Operational Effectiveness by
Creating Effective Systems
Speaker:
Recertification:
Track:
Julie Perrine
1
Organizational/Project Management
When things at work start sliding sideways, it’s easy to lose your
focus and composure. As an administrative professional, your
ability to quickly bounce back and get things headed in the right
direction builds credibility, trust, and confidence in those you support. With effective systems in place, you can navigate unexpected
changes more adeptly, find support and resources more quickly,
and bring calm to the chaos that surrounds you. Creating effective systems to support you and your team are vital to becoming a
more effective and efficient admin.
Key Takeaways:
• What systems are and why you need them
• How to identify where systems are needed
• How to create effective systems to support your success
• The key to making systems work for you
14
Monday, July 24 & Tuesday, July 25
B
e sure and check out Marketplace, one of the most popular events at IAAP Summit. Visit with a
plethora of exciting vendors to learn what they have to offer you to be more proficient in your
office.
2016 Exhibitors included:
•Administrative Professional Today
•Hammermill
•Alaska to Africa Travel
•Home Instead Senior Care
•Amax Inc.
•HPN Global
•Anna Marie Events
•Madison College
•Boise Paper
•Master Manufacturing Company
•Boxed Wholesale
•Tops Products
•Carey International
•Smead Manufacturing Company
•Christopherson Business Travel
•Staples Business Advantage
•Domtar
•The Charter Store
•The Foundation of IAAP
•Vista Grande
•GroundLink
15
Elevate yourself and take the next step in your career
by participating in IAAP Leadership Academy 2017!
Participate with a select group of your peers in this life-changing 16-week journey
that builds your brand, builds your business partnerships, and increases leadership effectiveness.
Gain the tools and support you need to become a leader and advance your career!
REGISTER TODAY!
LEADERSHIP
ACADEMY
www.iaap-leadershipacademy.org
Sponsored by
*Premium Package - Pre-Conference Workshops
Premium Package attendees can participate in a combination of education on
Saturday, July 22 that will provide up to 6 IAAP CAP recertification points.
**Buy 4, get 1 free corporate discount
Buy 4 Premium Package registrations and receive 1 Premium
Package registration complimentary! To qualify, registrants must
be employed by the same company, registration forms must all
be received at one time, registrations must be accompanied by
IAAP’s Corporate Discount Form, and one payment is made for
all registrations. An example of one payment is a check with total
payment for all 4 Premium registrants. No other groups qualify as
a company.
IAAP Summit 2017
Information
IAAP Summit hotel accommodations
Register today
Register by May 26, 2017 and take advantage of the
reduced Early Bird rates!
How to make reservations at the reduced conference rate at the
official IAAP Summit 2017 host hotel:
1.Register for IAAP Summit 2017 in New Orleans, Louisiana.
2.Receive your registration confirmation and hotel reservations
link from IAAP via email.
Registration Rates
Member Registration Rate
Early Bird (registration by May 26, 2017)
$925 – Premium
$725 – Standard
3.Reserve your room at the official IAAP Summit 2017 host
hotel, the Hyatt Regency New Orleans, by reserving through
the hotel link included in the confirmation email. NOTE: A one
night's non-refundable room and tax deposit is due at the time
of booking.
After Early Bird
$1,125 – Premium
$925 – Standard
What to wear
The education and General Sessions are business casual attire.
Dressing in layers is recommended to ensure your comfort. Casual
attire is appropriate for the Connections & Cocktails: Opening
Celebration and The Foundation of IAAP Celebration. Party attire
is appropriate for the Closing Celebration: Dinner & Party.
Nonmember Registration Rate
Early Bird (registration by May 26, 2017)
$1,225 – Premium
$1,025 – Standard
Closing Celebration: Dinner & Party
After Early Bird
$1,425 – Premium
$1,225 – Standard
• Ticketing: IAAP Summit 2017 Premium Package attendees
receive one ticket to the Closing Celebration: Dinner & Party.
Standard Package attendees or Premium Package attendees
with guests may purchase additional tickets for $125 each.
Registration packages
Customize your IAAP Summit 2017 experience with a registration
package that is tailored to meet your education needs and
budgetary requirements. Choose from the Premium or Standard
registration packages detailed below:
Premium
Registration
Standard
Registration
Connections & Cocktails: Opening Celebration
4
4
First-Time Attendee Orientation
4
4
Education Tracks & Sessions
4
4
Opportunity to earn up to 22.75 recertification
points
4
Opportunity to earn up to 16.75 recertification
points
4
Pre-Conference Workshops*
4
Networking Luncheon
4
General Sessions
4
Closing Celebration: Dinner & Party
4
Marketplace
4
The Foundation of IAAP Celebration
• Seating: The Closing Celebration: Dinner & Party has open
seating.
• Table reservations: Attendees may purchase pre-reserved
tables at the Closing Celebration: Dinner & Party. The table
reservation form is available here.
IAAP Summit 2017 photographer
Exulting Images will be joining IAAP in New Orleans to provide
high quality, affordable, professional headshots and group photos
to IAAP Summit attendees. Be sure to take advantage of the great
packages they will be offering:
• Headshots, small group photos, and event pictures $10: You
will receive personally selected, digital pictures on CD upon
checkout. *Discount: 50% Savings after you purchase 10
images! 11th picture + is only $5! • Upgraded headshot $30: You will receive a digital head shot
and photo re-touching; softening of fine lines, brighter eyes,
whitening of teeth, via email within 2 weeks post event.
4
• Closing Celebration photos: There will be a formal portrait
station where you will be able to take formal portraits by
yourself or up to 8 people in a group. All images from this
event will be available on the Exulting Images website within 2
weeks. Digital downloads will be $15 each.
4
4
Eligible for Buy 4, Get 1 Free Corporate Discount
**
4
17
IAAP Summit 2017 Information
Travel & Transportation
Airport
The Hyatt Regency New Orleans is located approximately 15 miles from the Louis Armstrong New Orleans International Airport (MSY).
MSY is serviced by most major airlines.
Ground Transportation to/from Airport
•SuperShuttle is approximately $24 per person each way. For more information and/or to book a SuperShuttle reservation visit www.
supershuttle.com or call 800.258.3826. Remember to use the IAAP discount code: IAAP1 and receive 10 percent off when you
make your reservations!
•Airport Shuttle New Orleans is approximately $24 per person each way. For more information and/or to book an Airport Shuttle
reservation visit www.airportshuttleneworleans.com or call 866.596.2699.
•Taxi fare will be approximately $35 each way for the 15-mile ride.
Unique & Cost Effective On-site Transportation
•Be sure to download the RTA GoMobile app for a convenient way to get around New Orleans via bus, streetcar, or ferry. The app
gives you access to maps and schedules, RTA stops near you, and when the next bus or streetcar will arrive. Learn more about the
RTA app and how to download it on the RTA website.
•Pedicabs are a new transportation option in New Orleans. Hail this eco-friendly transportation option on the street; drivers will tell
you their rates and get you to your destination in style.
IAAP Hub
The IAAP Hub is your one stop shop for all things IAAP. Attendees can purchase the latest in IAAP apparel and gifts, and of course a
wide selection of educational books.
IAAP Summit cancellation policy
Cancellation and refund requests received in writing by June 7, 2017 will qualify for a refund, less a $100 administrative fee, per
registration. Refunds are not available to registrants who receive the corporate discount. Refund requests should be emailed no later than
June 7, 2017 to [email protected]. Refunds will be processed within 10-15 business days. No refunds will be issued after June 7, 2017
at 5:00 p.m. CT.
Event payment
IAAP accepts check, money order, or credit card payments (Visa, MasterCard, American Express, and Discover) in U.S. Dollars. IAAP
cannot process registrations without full payment and a completed registration form. Once submitted to IAAP, the form of payment may
not be changed.
Special dietary needs
IAAP is happy to accommodate your special dietary needs within reason and to the best of our ability, prior to conference. Please be
sure to be as specific as possible on your registration form, regarding your dietary needs. Please note: if you decline to specify your
needs in advance, we cannot guarantee that we can accommodate your needs on-site.
ADA
IAAP complies with the Americans with Disabilities Act. If you are disabled and require special arrangements, please specify on your
registration form, or contact [email protected]. Notice of special needs must be received by June 24, 2017.
18