VISITOR
GUIDE
ACCESSIBILITY
The ROM is committed to accessibility for all visitors. Access to
our collections and information resources is one of our primary
and defining responsibilities.
The ROM recognizes the diversity of our visitors’ abilities and
needs, and we offer a variety of programs and services to ensure
the accessibility of the Museum and its collections. Review the
program and service offerings for visitors with disabilities at
the ROM.
Entrances
The main entrance features automatic sliding doors and is located
on Bloor Street entering the Michael Lee Chin Crystal. Groups and
school groups may use the President’s Choice School Entrance,
located at the south end of the building on Queen’s Park.
Support Persons
Groups should use the President’s Choice School Entrance located
at the south end of the building on Queen’s Park. The President’s
Choice Entrance is equipped with an automatic door; a ramp
with handrails is located on the Museum’s south plaza by the
planetarium.
The ROM has developed an Admission Policy for persons with
disabilities that enables visitors who use a support person to
bring that person with them while accessing our exhibitions,
programs and services and their support person will receive
free admission. Please check our Ticket Information for details.
Taxis and other vehicles may use the off loading layby on either
Bloor Street West or Queen’s Park to drop off and pick-up visitors
with disabilities. A single, gently-sloped surface in textured granite
and concrete leads from the Bloor Street layby to all three new
entrances. Parking is not permitted in these lanes.
Access 2 Entertainment Program
The ROM has a board policy on Public Access and is working
with Ontario’s Ministry of Community and Social Services to
implement the Accessibility for Ontarians with Disabilities Act,
2005.
The ROM is proud to be a partner of the Access 2 Entertainment
Program administered by Easter Seals Canada. This program
provides a dignified and positive entertainment experience for
people with disabilities who require the support of an attendant.
Program participants receive A2E wallet cards which allow
simple identification, removing the onus to explain their need
for an attendant. Participants pay regular admission while their
attendants receive complimentary admission to the Museum.
For more information about Access 2 Entertainment Program.
If you have any questions or comments regarding accessibility at
the Museum, or for more information, please contact:
Senior Advisor, Inclusion
Royal Ontario Museum
100 Queen’s Park
Toronto, ON
M5S 2C6
Tel: 416.586.5823
Fax: 416.586.5504
E-mail: [email protected]
ACCESSIBILITY
Wheelchairs
Accessible Parking
A limited number of manual wheelchairs are available
at coat check, free of charge, with identification. No
reservation required.
Paid parking lots within walking distance of the
Museum
Assistive Communication Technology
Available at the admissions desk, an assistive
communication technology allows real time, face to face
communication between a visitor who is deaf and our
staff members.
Assistive Listening Devices
An induction loop system is installed in our admission
desk. Hearing aid wearers with a “T” (telecoil) setting,
can request FM assistive listening devices (neck loops) for
special tours and lectures.
Large Print Guides
Large print guides for selected exhibitions are available
at the Museum through the admission desk.
Tactile Books
Tactile books, available for some exhibitions and
some collections, can be reviewed on-site at the
ROM library.
Audio Description
Available for selected exhibitions, the ROM Audio
Description collection can be reviewed by visiting
www.rom.on.ca
To know more about the ROM program and service
offerings for visitors with disabilities, please visit
www.rom.on.ca or contact [email protected]
9 Bedford Road, north of Bloor Street, west of
Avenue Road
37 Yorkville Ave, north of Bloor Street, east of Bay
Street
The parking lot at 9 Bedford Road has accessible
parking spots available and the facility is wheelchair accessible by elevator.
Entry to and exit from the parking lot are through
automated gates, and payment is received at Exit
Lane Stations by Credit Card at Entry & Exit and
Cashiers.
Visitor Information
If you have specific questions or concerns, please
contact the ROM in advance of your visit at:
Main switchboard: 416.586.800
Bell Relay Service (for visitors who are deaf,
deafened and hard of hearing): 711 or
1.800.855.0511
Switchboard: Hours of Operation
Daily: 9:30 am - 5:00 pm
The switchboard is operated by bilingual
employees.
LEVEL B2
SECOND BASEMENT LEVEL
MAJOR EXHIBITIONS
Michael Lee-Chin Crystal Building
A
B
C
Garfield Weston Exhibition Hall
Stair of Wonders
Main Elevators
A
C
B
Elevators
Stairs
Washrooms
LEVEL B1
President’s Choice School Entrance
FIRST BASEMENT LEVEL
A
Heritage Building
A
B
C
D
E
LUNCH ROOM
School Group Reception
Eaton Theatre
Rotunda Elevator
Totem Pole Stairs
Main Elevators
Did you bring your lunch today?
Dining tables and healthy snack and drink
vending machines are available here.
PLEASE USE THE ROTUNDA ELEVATOR
OR MAIN ELEVATORS
D
C
B
Elevators
Drinking
Fountain
E
Stairs
Ramp
Washrooms
Lunch Room
Studio
Theatre
CAFÉ LEVEL
Druxy’s Café
F
LOOKING FOR THE CAFÉ?
Access via the Restaurant Elevator on Level 1 in
Chen Court at the tail end of the big dinosaur, or
use the West Stairs on Levels 1, 2 and 3
Restaurant Elevator
F
Elevators
Stairs
Washrooms
Restaurant
LEVEL 1
MAIN ENTRANCE
Louise Hawley Stone
Curatorial Centre
110
Michael Lee-Chin Crystal Building
Heritage Building
105
Weston Family
Wing
101
102
103
104
105
106
107
108
109
110
ROM MuseumStore
Thorsell Spirit House
Stair of Wonders
Main Elevators
Hyacinth Gloria Chen Court
Restaurant Elevator
Samuel Hall • Currelly Gallery
Totem Pole Stairs
Rotunda Elevator
Rotunda
Japan
Asian Special Exhibitions
China
Korea
Canadian Special Exhibitions
Canada
First Peoples Special Exhibitions
First Peoples
Learning Centre
Library and Archives
109
104
106
103
103
Philosophers’
Walk Wing
AED
J
G
H
I
102
F
E
107
Hilary and Galen
Weston Wing
ENTRANCE TO
101
D
C
000
B
A
108
N
Queen’s Park
A
B
C
D
E
F
G
H
I
J
Volunteer
Centre
109
Main Entrance
Store Entrance
Bloor Street
Elevators
Stairs
Coatcheck
Washrooms
000
Tours Start
Here
Audio Tour
Rentals
Information
AED
Library &
Archives
Admissions/
Membership
Automated
External
Defribrillators
Store
LEVEL 2
206
208 209
Michael Lee-Chin Crystal Building
Heritage Building
210
205
211
201
202
203
205
204
206
207
208
209
210
211
212
Stair of Wonders
Main Elevators
Bronfman Hall
Rotunda Elevator
Totem Pole Stairs
ROM Kids Boutique
Dinosaurs
Mammals
Discovery Gallery
Birds
Bat Cave
Hands-on Biodiversity
Life in Crisis
Gems and Gold
Canadian Mining Hall of Fame
Minerals
Mining
Special Exhibition
D
207
E
F
212
204
C
203
B
202
A
Queen’s Park
A
B
C
D
E
F
201
201
Bloor Street
Elevators
Stairs
Washrooms
Drinking
Fountain
Store
Ramp
LEVEL 3
312
309
Michael Lee-Chin Crystal Building
Heritage Building
301
302
303
304
305
306
307
308
309
310
311
312
313
314 Stair of Wonders
Main Elevators
Rotunda Elevator
Eaton Court
Totem Pole Stairs
Africa, the Americas and Asia-Pacific
Middle East
South Asia
Middle Eastern / South Asian Special Exhibitions
Africa: Egypt
Africa: Nubia
Ancient Cyprus
Bronze Age Aegean
Greece
Rome, Byzantium
Special Exhibitions
Europe: Evolution of Style
European Special Exhibitions
Europe: Themes and Collections
308
AED
D
311
E
C
310
310
306
313
B
314
302
305
A
303 304
Queen’s Park
A
B
C
D
E
307
301
Bloor Street
AED
Elevators
Stairs
Washrooms
Chairlift
Automated
External
Defribrillators
LEVEL 4
Michael Lee-Chin Crystal Building
Stair of Wonders
Main Elevators
401
402
Textiles and Costume
Roloff Beny Gallery
PLEASE NOTE:
ACCESS TO LEVEL 4 GALLERIES IS VIA THE STAIR OF WONDERS AND MAIN ELEVATORS ONLY.
B
A
402
Queen’s Park
A
B
401
Bloor Street
Elevators
Stairs
BELONG AT THE ROM
ROM MEMBERSHIP
Join today and we will put your admission towards
your membership. Support the vital work of the ROM
and enjoy -•
Unlimited free entry to the ROM and major exhibitions
•
Discounts in ROM stores and restaurants
•
Member previews of new galleries and major exhibitions
•
Free general admission to select Canadian museums
•
An extensive program of events, lectures, programs and trips
•
A copy of ROM Magazine
•
Monthly Member e-newsletter with special offers and discounts.
Bell Relay Service (for people who are
deaf, deafened and hard of hearing):
711or 1.800.855.0511