MERG-Oxford Economics Global Convergence and Divergence in consumption patterns: A literature review and what we can learn from macro-level data. Prepared by: Wen Jian, Jacqueline Warren, Kunal Singhal, Trang Cao, and Shaun Ng Global Convergence and Divergence in Consumption Pattern 2 Introduction This paper examines the argument put forward by Theodore Levitt in 1983, that globalization will lead to a convergence of consumption pattern between the rich and the poor countries as income gap narrows between these countries. In the field of international marketing, words such as “global consumer” have been coined to project the image of a “global citizen” living in a “global village”. He is kept abreast with the latest fashion and trends globally through the Internet and has his taste and preferences adjusted to global opinions. This leads to the idea that we should be witnessing a “global monoculture” in the future whereby these “global consumers” demand the same standardized goods that are of quality across the globe. The opposing cultural argument is that as income level increases to a basic level, cultural factors can better explain differences in consumption patterns. Instead of a harmonizing process, the cultural argument states that cultural differences between countries would result in a divergent consumption pattern. This paper will provide a general framework for both globalization and cultural factors determining changes in consumption, useful for future empirical testing. The paper will also put forward the argument that both localization and globalization forces need not be opposing and can co-exist together in a single market. The “globalization of markets” hypothesis Theodore Levitt was an American economist and professor at the Harvard Business School. He was also the editor of Harvard Business Review and was most famous for his article “Globalisation of Markets”. This paper was published in 1983. Levitt (1983)’s main argument is that there is a convergence in taste and preferences of global consumers. This process of homogenization requires firm to rethink how they market goods and products. He advocates a standardization of product, produced cheaply but at high quality, across the world. His thinking is in direct conflict with the prevailing marketing ideology, that due to cultural and social differences, products should have a certain degree of specialization and cultural adaptation. Levitt believes that this way of market segmentation is obsolete and inefficient. He cited an example of Hoover automatic washer: Conforming to the German preference for high quality, the German Hoover machine uses high quality materials and its marketing strategy focuses on branding it as the top of the line machine. For the emerging Italian market, the Hoover machine uses less expensive materials and is simply a machine that works for half the price. What is surprising is that many Germans purchased the Italian machine rather than the German ones. This example showed that market research merely reveals what consumers want and not what consumers need. They may not pay the extra money for what they want but only for what they need. High quality machines is good to have, but many would not fork the extra money for quality only, if the alternative were also something that works for them. Global Convergence and Divergence in Consumption Pattern 3 Levitt’s thinking rests on the observation about globalization, an idea that has to be differentiated from internationalization. Many critics of Levitt simply mistook his idea of globalization. Despite being an economist, Levitt’s idea of globalization does not refer to the measurable trade terms such as increased imports and exports per capita. Such quantitative idea is encapsulated by internationalization. For Levitt, globalization is an immeasurable qualitative trend that pervades the world today. It is a trend aided by proliferation in communication technologies that connects citizens of each country together. These increased exchanges of ideas and beliefs help homogenize wants and preferences. Examples could be Apple and Samsung products in personal electronics; Zara, Levis for clothes; Coca-Cola, Pepsi, McDonalds and KFC for food; Nike and Adidas for sports clothing; Heineken, Guinness for beer etc. These products are usually standardized, relatively cheap, and of high quality. They represent a class of goods that faces the entire global market and not targeted to a specific country per se. We have to bear in mind that Levitt did not seek to provide a marketing manual with his paper. It was more of a call for market research rethink rather than to provide a step-by-step guide to achieving global status for the company. In fact, what Levitt has illustrated to us is a very dull world to live in, perhaps the end of time for marketing personnel and managers alike, due the homogenization of product. However, from this “ideal” state, we can draw some important insights and also a certain rebuke to the golden rule of marketing theory that is product customization and specialization. Product Choice Preference of Japanese Consumers: A case study Perera & Hewege (2007) in their paper, “An analysis of the controlling function of national culture in product choice preference of Japanese consumers”, talks about how product preferences relating to foreign products can be regulated and controlled by changing core values of national culture. They rightly pointed out that consumer behavior changes with socioeconomic conditions. When there is rapid economic growth, Japanese consumers care about product differentiation and are prepared to pay extra for subtle improvements in product features. In 1970s (oil crisis) or 1990s, recessions led to major income reductions in terms of yearly bonuses and also due to high inflation. As such, consumers became more price conscious and ignored product differentiation (repeated advertising and store differentiation). The paper observes that the erosion of real value of money due to inflation dilutes brand and product loyalty. This was evidenced in the increase of convenience stores out-running the supermarkets, department store and discount store firms. As more and more people lead a lifestyle of overtime work and long hours, convenience stores that are uniform in their product offer becomes preferred. In the past, Japanese usually absorbed new fashions or values that were consistent with their fundamental beliefs and discarded the rest. They maintain their homogeneity and core values while adapting to a dynamic environment. In recent years, Japanese have appeared to embrace many new fashions, tastes, products, beliefs and values etc. from the West. For example, 20-24 and 25-29 age groups taken together form the second largest group of females in the work force (Social Indicators, Global Convergence and Divergence in Consumption Pattern 4 1997 ) and that younger consumer tend to be less nationalistic (Shimp & Sharma, 1987). Itochuo Fashion Systems Co (1998) characterized 24-29 years old as contributors for Japanese economic growth, exposure to US-style consumption (mass consumption) and affluent silver (grey) market. They tend to influence greatly their family purchase decisions. Japanese advertising industry played a key role in westernizing Japanese consumers. International marketers devise strategies to change the way of thinking, values, and beliefs of consumers and the change in the culture affects product choice behavior. With the increase in connectivity in both physical travels and Internet communications, there is increase in similarity between teens in different countries compared to between teens and older persons in the same country (Anderson & Hee, 1998). Globally, there is a convergence of teen values such as independence, self-expression, openness to new ideas and cultures, flexibility, mobility, and enjoyment of life (Meredith & Schewe, 2002). Foreign investors enter into Japanese market with competitive marketing strategies that target baby busters and Japanese yuppies who have not experienced the war or struggling economy. It has been observed that teenagers value fashion perhaps more than any other group (Koester & May, 1985). They also value the Internet, mobiles and satellite television (Meredith & Schewe, 2002). The young Japanese workers lost their expectations due to unfavorable economy plus the burden of an aging population coupled with high taxes in the name of protection of social systems. The Japanese society began showing the characteristics of Western culture: disappearance of extended families, people living in limited space apartment houses, and perceiving themselves as independent individuals; working women are now more independent and enjoy the freedom and equality. The influx of American popular culture with mega performing stars and their songs create craze in the minds of the young. The controlling function of culture is evident in this scenario: popular culture of USA has infiltrated the minds of the younger generation, creating gradual change in the core Japanese cultural values. Some believe that this is a conscious process and that Western marketing strategists attempt to regulate culture to control purchasing habits of people in a way that the Japanese have learned to welcome Western products. A General Framework for Cultural Impact on Consumer Behavior De Mooij and Hofstede (2002) provide a system whereby cultural variables explain differences in consumer behavior. They showed that there is macro-level and micro-level evidence of divergence in developed countries, specifically Europe. By looking at worldwide coefficient of variations, they conclude convergence in only three product categories (with a CV below the 0.20 threshold for convergence) namely ownership per 1000 of TV sets, telephone main lines and cars. However, within these categories, there was a divergence on a micro level in the pattern, type and distribution of ownership across the population. Global Convergence and Divergence in Consumption Pattern 5 The Hofstede model (De Mooij, 2010) of national culture explains the divergence in consumption pattern. This model distinguishes culture according to five dimensions: power distance, individualism/collectivism, masculinity/femininity, uncertainty avoidance and long/short term orientation1. The mode has a scale from 0 to 100 for each dimension from which an index is created for 76 countries. A selection of their results that inform differences in consumption behavior include: the percentage of consumption dedicated to food is negatively correlated with individualism (in collectivist cultures, food has an important social function in providing food for the home and for guests); uncertainty avoidance and the need for being well groomed (percentage expenditure on clothing and footwear) has a positive relationship; leisure expenditure diverges and has a negative relationship with cultures of large power distance; collectivism and strong uncertainty avoidance where free time is spent with family and relatives compared to individualistic cultures with a small power distance and weak uncertainty avoidance where people spend more on organized leisure activities. Their findings suggest that after countries converge with respect to national income, cultural variables explain the differences in consumer behavior better. This can be referred to as a trigger point when income is at a level such that consumers have satisfied their basic needs and so can spend their discretionary income on what best fits their value systems, determined chiefly by culture. Case Study on Chinese Diet (Del Giudice, et al., 2012) conducted an initial study on the propensity for food innovation in China. The study selected 500 urban participants randomly from six reference cities, covering a large geographical space. An initial survey of consumption data reveals the differences between urban and rural area food consumption preferences. From the data provided by ISMEA (2008), the paper observes that the rural areas diet consists of mainly homegrown products such as cereals and vegetables. The main source of proteins in the rural areas is from eating fish that are raised in ponds, which are part of family run farms. The rural diet consists little of pork, since this is an important source of income for the farmers. As the income among Chinese increases, there is an increasing demand for safe, innovative and high-quality food products (Arora & Vamvakidis, 2010). As a point of convergence with the consumption patterns of western world, there is increasing interest in issues related to animal welfare, organic products and the use of (Zanoli & Naspetti, 2002). This interest seems to come from the conviction that every production process has a corresponding 1 Power distance refers to “the extent to which less powerful members of a society accept and expect that power is distributed unequally”. Contrast individualism/collectivism refers to “people looking after themselves and their immediate family only, versus people belonging to in-groups that look after them in exchange for loyalty”. Masculinity/femininity refers to “The dominant values in a masculine society are achievement and success; whereas the dominant values in a feminine society are caring for others and quality in life. Uncertainty avoidance refers to “the extent to which people feel threatened by uncertainty and ambiguity and try to avoid these situations”. Long vs. short term orientation refers to “extent to which a society exhibits a pragmatic future-orientated perspective rather than a conventional historic or short-term point of view”. Global Convergence and Divergence in Consumption Pattern 6 different end product quality both as regards intrinsic attributes and those of an ethical and environmental type (Grunert, 2005). The tendency to consider the production process important has major effects not only on aggregate consumer demand but also on production and society. The survey results first showed that traditional values, as expected, have negative influence on the propensity to consume innovative food. For traditionalists, the preference for organic food, attention to the taste of food, attention to the healthiness and willingness to spend time in preparing food are all negatively related to propensity to consume. This means that they are more likely to prefer distinctly national foods and consider these more tasty and safe as well as deserving time and attention in the act of preparation of the recipe (Del Giudice, et al., 2012). Furthermore, age is a significant factor for the survey results. It can be observed that the younger the participant, the more open and more willing to adopt innovations in the food. Finally, geographical locations play a role as well: cities of Chengdu and Nanjing are those in which there is a greater propensity for innovation. Chengdu has been known as the “Paris” of China since the cultural attitudes there are generally more relaxed and people are proud of their local food culture. This living environment can help spur curiosity and willingness to accept more innovative food. Nanjing is located on the east coast and is characterized by a high density of foreigners in the city. In summary, based on the estimates, the Chinese consumer willing to innovate in food consumption habits is mainly young, resident in the city culturally and economically vital and dynamic, and he is characterized by not being sensitive to tradition, preferring a life rich of new stimuli, without considering the national food as the only one capable of ensuring health and taste. Lessons for International Branding and Positioning Ismail, Masood, & Tawab (2012) examined consumer preference in Pakistan among the youth, using questionnaires to identify which factors mattered most when deciding to purchase an international good over a domestic one. The results of this questionnaire given to 200 consumers were: given the same prices, the international good is heavily favored (76%); country of origin is generally a nonfactor; quality of the product is very important (87.5%); the status symbol attached with global products is quite important (75%); current fashion trends are hugely important (85%); and the input of family and friends is relatively unimportant (64.5%). The percentage quoted shows the percentage of people answering Yes to if the factor is important in decision making during purchase. In another paper, Li (2012) analyzed the significance of foreign brands to Chinese consumers. It pointed out that while foreign brands were previously highly sought after, domestic brands are now competing much more strongly. The initial popularity of foreign brands was both cultural and pragmatism. When China opened up its economy to Western influences, its consumers were met with an unprecedented level of choice. These goods were generally more expensive, and of higher quality. As a result, non-local brands were viewed as symbols of prestige. Global Convergence and Divergence in Consumption Pattern 7 Another reason why Chinese consumers prefer international brands to domestic ones is because of the “orientation of modernity”. Essentially, this means that international goods are used to emphasize an individual’s success, wealth, and modernity of consumption. Chinese consumers generally preferred goods produced in developed nations to those produced in developing nations. This shows that country of origin effect is more prominent in China than in Pakistan, as investigated by Ismail, Masood, & Tawab (2012). The main conclusion to be drawn from Li’s finding is probably that preference of international goods is largely cultural. If this conclusion can be generalized to all developing countries, it would indicate convergence in the goods chosen for consumption. However, given that there has been domestic brands are seeing resurgence in the Chinese economy, it is difficult to say if international brands will maintain their strong position in the Chinese economy. Therefore, it is difficult to say with any sort of certainty if the Chinese economies (and generally, all developing countries) will fully converge in their choice of consumption with developed economies. However, we can say that when a country is exposed to international brands, there will usually be some convergence in their choice of consumption. Global Convergence and Divergence in Consumption Pattern 8 Some insights from Oxford Economics macro-level data Following the Atlas method2 used by World Bank to classify countries according to high, uppermiddle, lower-middle and low income countries, we generated some cross section statistics to introduce some preliminary insights into how consumption patterns differ between countries with varying income levels. We identify United States, United Kingdom, Japan and Australia as high-income countries. Turkey and Kazakhstan as upper-middle income countries. Russia and China as lower-middle income countries. Pakistan and Nigeria as low-income countries. High-income Countries (Proportion of GDP by consumer spending products) 2 Refer to Atlas Method, World Bank: http://data.worldbank.org/about/country-classifications/world-bank-atlas-method Global Convergence and Divergence in Consumption Pattern 9 Global Convergence and Divergence in Consumption Pattern Middle-upper income countries (Proportion of GDP by consumer spending products) 10 Global Convergence and Divergence in Consumption Pattern Middle-lower income countries (Proportion of GDP by consumer spending products) 11 Global Convergence and Divergence in Consumption Pattern Low-income countries (Proportion of GDP by consumer spending products) 12 Global Convergence and Divergence in Consumption Pattern 13 Observations from Oxford Economics data: • High income group tends to have high proportions of housing costs or fairly balanced among all activities • Upper-middle income group: Food takes up a large part of expenses. Income is spread fairly evenly among others. Transport, healthcare & recreational activities have slightly bigger shares among the rest but still fairly balanced. • Lower-middle income group tends to have a large part of income for food; the second largest expenditure is housing costs. • Low-income group tends to spend a very large part of their income on food (even >50%). Very little is spent on other things such as recreational goods. The macro-economic data seems to confirm Engel’s law: The poorer the individual, a family, or a people, the greater must be the percentage of the income necessary for the maintenance of physical sustenance, and again of this a greater portion must be allowed for food. It is however, more difficult to observe a distinct pattern for other categories of consumption goods. We also performed a cross-country estimate of income elasticity of demand of goods and the results are tabulated below: Global Convergence and Divergence in Consumption Pattern Consumption goods category Income elasticity Alcoholic beverages, tobacco and narcotics 0.878083 Clothing and footwear 0.952533 Communication goods and services Education Food and non-alcoholic beverages Health goods and services Household furnishings, household equipment and other housing expenditure Housing, water, electricity, gas and other fuels 14 1.002870 0.899775 0.780123 1.048313 0.952533 1.010344 Recreational and cultural goods and services 1.120199 Restaurants and hotels Transport services and vehicle purchases Other goods and services 1.103176 1.035580 1.124266 Alcoholic beverages, tobacco and narcotics, clothing and footwear, education, food and beverages, household furnishings have income elasticity less than 1. 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