CORPORATE REAL ESTATE SERVICES
“Our mission is plain and simple. Deliver services that save MONEY,
save TIME and add VALUE for our clients.” - Johnny Harris, President and CEO
Lincoln Harris CSG offers a logical, “strategy-first”
framework from which to pursue client goals.
A promise of Value
Full Scope of Services
A National Platform
A Proven History
A Better Solution
LINCOLN HARRIS CSG
Lincoln Harris Corporate Services Group (CSG)
is a collective product of Dallas-based Lincoln
Property Company (LPC), and Charlotte-based
The Harris Group. We are part of the vast
resources of LPC—one of the largest, most
respected and diversified real estate services
firm in the U.S. We employ more than 4,500
professionals with an established presence in
over 100 markets, in 32 states and in Europe.
LPC currently manages more than 150 million
square feet of commercial property and has
developed assets in excess of $12 billion.
The Lincoln Harris CSG service model is
designed to render comprehensive real
estate solutions to our corporate clients. The
integration of business lines ensures seamless
and efficient performance on multi-discipline
assignments, and our experience has forged
the development of processes to bring
significant value to our clients.
We believe that true competency in service
occurs when two very important elements
Unmatched market
knowledge
Solutions to save
time and money
are incorporated into the delivery model—
strategic application and client-focused
service. This is why “strategy-first, clientfirst” has been our philosophy for the over 15
years we have been providing full-scope real
estate services.
The technology that supports our CSG service
model is built around the ARCHIBUS Enterprise
software; recognized as best-in-class with over
16,000 clients and 18 billion square feet in use
worldwide. We supplement this platform with
other client specific accounting (MRI, Yardi,
Timberline, etc.) and management reporting
(Microsoft Office, SAP-Xcelsius, ARGUS,
SmartDraw, etc.) software solutions. We are
consistently evaluating new and exciting
technology products to provide our clients with
superior results.
Our goal is to understand our client’s core
business needs, then provide real estate
solutions that best support those objectives.
Add value to client
portfolio
Fully integrated
services
A PROMISE OF VALUE
FULL SCOPE OF SERVICES
A National Platform
A Proven History
A Better Solution
LINCOLN HARRIS CSG FULLY INTEGRATED SERVICES
It is not a single resource that sets Lincoln Harris CSG apart, but rather our multi-faceted approach. These
integrated resources provide the foundation to build a comprehensive array of advantages for our clients.
The following provides some details to the services offered by Lincoln Harris CSG. Clients may choose one,
several or any combination of these services.
Transaction
Management
► Strategic site
selection
Strategic
Services
Facility
Management
► Strategic planning
Project
Management
Development
and Finance
► Strategic
facility planning
(analytical)
► Strategic
development
services
► Strategic budget
forecasting
► Strategic
portfolio planning
(analytical,
functional)
► Asset monetization/
financing advisory
services
► Tenant
representation
► Facility
management
► Construction
management
► Project / portfolio
leasing
► Engineering
services
► Project / relocation
management
► Transaction
analysis
► Critical
environment
management
► Budget
management
► Strategic
portfolio analysis
(analytical)
► Strategic
disposition
analysis
► Strategic portfolio
analysis
► Healthcare
advisory services
Tactical
Services
► Lease management
services
► Facility accounting
► Process
management
► Budgeting /
forecasting
► Market analysis
and valuation
► Acquisition and
disposition
services
Full scope of
services
Core values
► Contract
management
► Churn management
► Lease audit
► Vendor / contracts
management
► Call center
management
Value-add solutions
Unparalleled
institutional
resources
► Fee development
► Build-to-suit services
► Capital source
► Asset monetization
LINCOLN HARRIS RESEARCH
Lincoln Harris’ research department tracks the market deal by deal, in order to provide clients with up-to-date,
nuanced knowledge of market-rate lease and sale trends. This on-the-ground information of submarket- and
building-specific trends allows Lincoln Harris’ transaction brokers to work with clients to achieve the most
advantageous pricing.
FLOOR 30
FLOOR 20
FLOOR 10
Occupied
Direct
Sublease
Skyline Overview: Property-specific vacancy analysis performed on a quarterly basis, per individual
submarket. Data gathered and tracked in our Research Department.
PROPERTY/TENANT TRACKING
Clients benefit from a well connected transaction team that is exposed to market happenings, and able to
anticipate the market’s trajectory.
Hock Plaza—Durham, NC
Brickman
UBS Center—Charleston, SC
UBS
Wells Fargo Mortgage Center—Wilmington, NC
Wells Fargo
Morrocroft Centre—Charlotte, NC
ING
A PROMISE OF VALUE
FULL SCOPE OF SERVICES
A NATIONAL PLATFORM
A Proven History
A Better Solution
NATIONAL PRESENCE—LOCAL CAPABILITIES
Lincoln Harris CSG clients benefit from a comprehensive and consistent analysis process for each market
location, with only one point of contact working in their best interest. Clients typically have specific
requirements for their offices covering a wide array of issues. Lincoln Harris CSG understands these criteria,
and works towards developing strategic solutions to provide short-term benefits, and meet long-term goals.
The most important consideration is to develop a relationship with the client so as to provide a consistent
quality of service in any market, where they will receive the same level of quality and attention. When looking
to expand into a different area of the country, Lincoln Harris CSG offers a complete analysis of the desired
market, selecting the best-in-class, local group to educate us on the local market. We look for opportunities
to bring best-in-class solutions right to you, no matter the geographic reach.
G E O G R A P H I C
C O V E R A G E
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LPC was founded in 1965 and has developed assets in excess of $12 billion.
40 MSF in CSG
portfolio
2,500+ transactions
per year
Offices in 21 states
Local capabilities
Showplace—High Point, NC
Torchlight Investors
A PROMISE OF VALUE
FULL SCOPE OF SERVICES
A NATIONAL PLATFORM
A PROVEN HISTORY
A Better Solution
A s e l e c t i o n o f L i n co l n H a r r i s C S G c l i e n t assi g n m e n t s .
Piedmont Town Center—Charlotte, NC
Principal Real Estate Group
Plaza One—Fort Worth, TX
HCP
Alltel Corporate Campus—Atlanta, GA
Alltel Corporation
Charlotte Transit Center—Charlotte, NC
City of Charlotte
Bank of America Corporate Center, —Charlotte, NC
Bank of America Corporation
A PROMISE OF VALUE
FULL SCOPE OF SERVICES
A NATIONAL PLATFORM
A PROVEN HISTORY
A BETTER SOLUTION
VALUE-ADD SOLUTIONS
OCCUPANCY COST REDUCTION
CSG implemented a comprehensive Cost
Compression Plan for a major financial institution,
resulting in an incremental reduction in occupancy
cost of $52 million over a 5-year period.
REVENUE ENHANCEMENT
CSG generated $6 million in revenue enhancement
within 12 months of being hired on a 3 million
square foot healthcare account; 30% was generated
by 3rd party leasing, 70% by operating expense
reduction.
WORKFLOW SOLUTIONS
As 1 of 5 facility partners of an 80 million square
foot international client, CSG’s Call Center operation
proved to be the most efficient and most economical.
The Call Center handles approximately 140,000
work orders per year with an operational efficiency
that was 10% higher than the nearest competitor.
STRATEGIC PORTFOLIO ANALYSIS
When challenged with moving 4 million square feet
of Class B and C office buildings with high book
values, a Fortune 100 company turned to CSG to
analyze, design, and implement a plan. The result
was two sale/partial leaseback transactions totaling
$270 million. The transactions exceeded book value
on all 50 properties and incrementally reduced
occupancy costs by $15 million per year.
IMPROVING EFFICIENCY
CSG improved point-to-point navigation while
monitoring vehicle use to minimize windshield time
and to improve operating efficiency in company
vehicles for a Fortune 500 financial services firm.
By installing a GPS Vehicle Tracking and Navigation
system, it not only paid for itself in 6 months, but also
provided long term value through improvements in
drive time, overtime, miles driven, fuel costs, idle
time and manpower efficiency.
ARCHIBUS SYSTEM
Our call center, which handles over 50,000 calls
per year, uses ARCHIBUS to deliver timely, relevant
facilities and infrastructure information as part of
our strategic business plan in managing over 40
million square feet of property assets. This webbased CMMS system allows us to cost-effectively
maintain and distribute accurate facilities and
infrastructure information nationwide across our
enterprise.
The Work Order feature automates all of the steps of
the work order process, from requests, to approvals,
to scheduling work, completion of tasks and closeout. The Preventive Maintenance (PM) feature
enables users to proactively maintain assets,
efficiently manage work-load schedules, optimize
resources and track key metrics.
SURPLUS PROPERTY DISPOSITION
As a product of 4 mergers by 1 bank client, CSG
disposed of over 380 surplus properties, all within
the required purchase accounting terms – outperforming the reserves by over $29 million.
RESTRUCTURE INITIATIVE
The corporate restructure of a national healthcare
client resulted in the need to sell 17 properties and
buy-out of 101 leases in less than 7 months. CSG
met the time requirements on both the sales and
buyouts, with the gross sales exceeding indicative
pricing by 6% and buy-out settlements averaging
32% of total remaining obligation.
CORE VALUES
Client Focus
When it comes to our core values, the proof is in our people.
Integrity
Service & Technology
That is why we begin every project by selecting the right people for the job.
Arguably the most respected and knowledgeable real estate professionals
in the industry, our people act as business partners who offer clients the
unrivaled consistency and accountability they have come to expect from
Lincoln Harris CSG. In building our culture around the satisfaction of our
clients, we have made it that much easier to build everything else.
Quality
Enthusiasm
Training & Education
Teamwork & Diversity
Citizenship
What does Lincoln Harris CSG’s past success mean?
Valuable
experience
Proven
processes
Measurable
benefits
Repeated
success
A PROMISE OF VALUE
YOUR STRATEGIC PARTNER
With unmatched market knowledge and extensive
experience in all aspects of commercial real estate, we
deliver comprehensive solutions that save MONEY,
save TIME and add VALUE for our clients.
4725 Piedmont Row Drive Suite 800
Charlotte NC 28210
tel 704 714 7600