What can I use this form to apply for?



Housing Benefit
Council Tax Support
Second Adult Rebate
customers only)
(Pension
Age
Do I need anything before I begin?
It might be useful to have the following
information to hand:
 Your National Insurance Number (NINO);
if you have a partner, theirs too
 Your landlord’s address and rent details
 If you/your partner work, how much
you/they earn before deductions
 Details of any benefits or tax credits you
receive or have applied for
 Bank/Building society account details to
receive payment of Housing Benefit
Is the form secure?
Yes, your form can only be accessed using
your unique reference number.
How long will it take to complete?
It usually takes between 10 and 40 minutes
although it could take longer depending on
your circumstances. The form only asks
questions that apply to you, so it is quicker to
use than a paper form.
USING THE FORM
What if I get stuck?
If your question isn’t answered on this guide,
simply click the
symbol for help. To close
the help box, click the tick symbol
Do I need to keep a record of the reference
number?
Yes, in case you want to save it and come
back to it later. Once your form has been
submitted, it is input straight onto our system
and given another reference number. If you
have any queries about your claim, please
contact us quoting your name and address.
My form has crashed & I can’t retrieve it.
What now?
If you can’t find your form using your unique
reference number, contact us.
The form is not accepting my date of birth /
sort code, why is this?
You need to ensure you enter it in the correct
format, i.e. DD/MM/YYYY (e.g. DOB
01/01/1958) or sort code 00-00-00
I don’t know my/my partner’s National
Insurance number (NINO). What do I do?
If you don’t know your NINO please type in
AB020605C and tell us you have done this in
the ‘Anything else?’ section of the form.
Please make sure you contact us as soon as
possible with your correct NINO as we will not
be able to assess your claim until we receive
this.
I can’t remember the exact date I bought
my home, what shall I put?
Enter a rough estimate, for example if you
know it was sometime in May 1998, simply
enter 01/05/1998. If you have bought it
recently, we may need to see some evidence
from you.
I only know my take home pay, is that
acceptable?
The form needs you to enter gross pay and
how much tax / National Insurance is
deducted. If you don’t have this to hand, you
can make a note of your reference number
and ‘save for later’, you can submit your form
when you have this information.
Does it matter if the figures I give on the
form are not exact?
We can check any benefit amounts via the
Department for Work and Pensions, and any
Tax Credits you get via HMRC. We need you
supply exact figures for anything else.
I don’t know my landlords/employers
address, what should I put?
If you type ‘unknown’ this will allow you to
continue. We can find this from your tenancy
agreement/payslip if needed.
I’ve got a joint bank account but it won’t let
me put both names, what should I do?
Put your name and tell us about it in the
‘Anything else?’ section at the end of the form.
Where can I put any additional information
to support my claim?
If you need to tell us anything else that the
form doesn’t allow, or that you are unsure
about, please complete the ‘Anything else’
section
COMPLETING YOUR CLAIM
What do I do when I have completed the
form?
You need to:
 Check it – if there are any crosses in the
contents bar, this means you have missed
a question or not completed it correctly
and will need to go back. To do so, click
on the title by the cross
 Make a note of any
evidence you need to
provide
 Read the declaration very carefully and
tick that you have
fully read and understood it
 Click ‘Submit’
 Close down internet explorer
Do I need to print the evidence checklist?
No, simply make a note of the evidence you
need to supply and get this to us as soon as
you can – no later than 1 month after you
have submitted your form.
When do you need my information by?
Please supply any evidence we have asked
for as quickly as possible, ensuring this gets
to us within 1 month of you applying. The
quicker we receive this, the quicker a decision
can be made on your claim.
How do I get in touch with you?
You can contact us by:
Email:
[email protected]
Telephone: 0345 8 504 504
Visit:
Wakefield One, Burton Street,
Wakefield
(Open 08:30am – 5:00pm Mon –
Fri)
In writing:
Revenues and Benefits Service,
Wakefield One
PO Box 700
Burton Street
Wakefield
WF1 2EB