CITY OF JOHNSON CITY FIRE DEPARTMENT
EMPLOYEE SURVEY
This survey has been prepared by the Municipal Technical Advisory
Service (MTAS) of The University of Tennessee to find out how you feel about
your employment with the City of Johnson City’s Fire Department. There are
two things you need to do to make this project successful.
First, do not sign this survey. It is not necessary for MTAS to know
who you are, and there will be no effort to identify you as an individual.
The individual opinions you express are absolutely confidential.
Second, try to answer all the questions carefully and honestly. This is
your chance to tell us how you feel about your job and working conditions.
After completion please place your survey in the brown envelope and give
to the facilitator as you leave the room.
1. How many years have you worked in the Johnson City Fire Department?
_____ Less than 6
_____ 6 - 15
_____ 16 – 25
_____ More than 25
2. Your position: (Please Check One)
_____ Non-supervisory
_____ Captain, Lieutenant, Sergeant/Engineer
3. How long have you served in your current position? _______
4. What do you think of your job?
____ I do not like it
____ I am not very well satisfied
____ I like it pretty well
____ I am very well satisfied
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5. In working with the City, do you think your future is as secure as
it would be if you worked for another company in the community?
____ Not secure
____
Secure
____
Very secure
6. Is favoritism practiced in the Fire Department?
____
There is too much favoritism
____
There is very little favoritism
____
There is no favoritism
If so, by whom: __________________________________________________
7. Do you feel well informed about happenings in the Fire Department?
____ Yes
____
No
8. How would you rate communication from the Shift Captains to the
Firefighters?
____
Excellent
____
Good ____
Fair
____
Poor
9. How would you rate communication up the chain of command, from the
Firefighters to the Shift Captains?
____
Excellent
____
10.
Do you like the Fire Department well enough to consider working
long enough for retirement?
____
Yes
11.
What do you like best about working here?
____
Good
____
Fair
____
Poor
No
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________
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12.
What do you like least about working here?
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________
13.
How would you rate the morale of Fire Department employees?
____
Excellent
____
Good
____
Fair
____
Poor
If Good or Excellent why?
_________________________________________________________________
_________________________________________________________________
_________________________________________________________________
If Fair or Poor why?
_________________________________________________________________
_________________________________________________________________
_________________________________________________________________
14.
The people I work with cooperate to get the job done:
____ Strongly agree
____ Agree
____ Neither agree nor disagree
____ Disagree
____ Strongly disagree
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15.
I recommend the Fire Department as a good place to work:
____ Strongly agree
____ Agree
____ Neither agree nor disagree
____ Disagree
____ Strongly disagree
If Agree or Strongly Agree why?
_________________________________________________________________
_________________________________________________________________
_________________________________________________________________
If Disagree or Strongly Disagree why?
_________________________________________________________________
_________________________________________________________________
_________________________________________________________________
16.
My skill set is used well in the Department:
____ Strongly agree
____ Agree
____ Neither agree nor disagree
____ Disagree
____ Strongly disagree
17.
The Fire Department provides training opportunities for me to
improve my knowledge, skills, and abilities to prepare me for
promotions:
____ Strongly agree
____ Agree
____ Neither agree nor disagree
____ Disagree
____ Strongly disagree
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18.
In the Department steps are taken to deal with a poor performer:
____ Strongly agree
____ Agree
____ Neither agree nor disagree
____ Disagree
____ Strongly disagree
19.
Creativity and innovation are encouraged in the Department:
____ Strongly agree
____ Agree
____ Neither agree nor disagree
____ Disagree
____ Strongly disagree
20.
I have a high level of respect for (check all that apply):
____ The Fire Chief
____ The Assistant Chiefs
____ The Captains
21.
I have confidence in the Chief’s ability to effectively lead the
department:
____ Strongly agree
____ Agree
____ Neither agree nor disagree
____ Disagree
____ Strongly disagree
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If Agree or Strongly Agree why?
_________________________________________________________________
_________________________________________________________________
If Disagree or Strongly Disagree why?
_________________________________________________________________
_________________________________________________________________
22.
The Chief conducts interactions with employees in a professional
manner:
____ Strongly agree
____ Agree
____ Neither agree nor disagree
____ Disagree
____ Strongly disagree
When was the last time you had direct interaction with the Fire Chief?
_____________________________________________________________________
23.
The Chief is accessible and maintains a visible presence
throughout the Department:
____ Strongly agree
____ Agree
____ Neither agree nor disagree
____ Disagree
____ Strongly disagree
24.
Overall the Fire Department is well-managed:
____ Strongly agree
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____ Agree
____ Neither agree nor disagree
____ Disagree
____ Strongly disagree
25.
Department managers (Chief, Assistant Chiefs, and Captains) are
open to new ideas and suggestions:
____ Strongly agree
____ Agree
____ Neither agree nor disagree
____ Disagree
____ Strongly disagree
26.
I feel I am a valued member of the Fire Department:
____ Strongly agree
____ Agree
____ Neither agree nor disagree
____ Disagree
____ Strongly disagree
27.
The Fire Department recognizes, appreciates, and rewards good
performance:
____ Strongly agree
____ Agree
____ Neither agree nor disagree
____ Disagree
____ Strongly disagree
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28.
Complaints and grievances are resolved fairly:
____ Strongly agree
____ Agree
____ Neither agree nor disagree
____ Disagree
____ Strongly disagree
29.
The disciplinary process in the Department is fair and timely:
____ Strongly agree
____ Agree
____ Neither agree nor disagree
____ Disagree
____ Strongly disagree
30.
Disciplinary action is applied uniformly and consistently:
____ Strongly agree
____ Agree
____ Neither agree nor disagree
____ Disagree
____ Strongly disagree
31.
Workplace harassment is a problem in the Fire Department:
____ Strongly agree
____ Agree
____ Neither agree nor disagree
____ Disagree
____ Strongly disagree
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32.
Fire Department operating policies and procedures affecting my
work are communicated clearly:
____ Strongly agree
____ Agree
____ Neither agree nor disagree
____ Disagree
____ Strongly disagree
33.
Fire Department standard operating guidelines are adequate and
followed consistently:
____ Strongly agree
____ Agree
____ Neither agree nor disagree
____ Disagree
____ Strongly disagree
34.
In your opinion what are the main strengths of the Department?
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________
35.
In your opinion what are the main weaknesses of the Department?
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________
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36.
If you could change any single thing about the Department, what
would it be?
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________
Please provide any additional comments which may help as we look at the
employment practices of the Fire Department.
Thank you for your participation and insight!
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