INTERPROFESSIONAL RELATIONSHIPS AND CONFLICT
MANAGEMENT IN PRIMARY CARE
Conflict is a reality of everyday practice, and poses a challenge for many pharmacists and other pharmacy staff.
The Interprofessional Relationship and Conflict Management in Primary Care online module addresses principles
for effective conflict management and provides participants with the opportunity to reflect upon their own
strategies in handling conflicts in their practice.
This presentation has received great uptake at OPA’s Conference 2016.
Please note: This program is part of the Pharmacy Hot Topics professional development bundle. For more
information, click here.
How to register: This program is available to OPA members only. If you are an OPA member, click here to register.
Not a member? Association members receive significant discounts on OPA professional development. Find out
about becoming a member here.
Pre-requisites and target audience
The Interprofessional Relationships and Conflict Management in Primary Care online module is for pharmacists
who wish to gain a better understating of conflict management in primary care settings.
There are no pre-requisites for this program.
Learning objectives
Upon completion of this program, participants will be able to:
 Explain how conflicts in primary care develop and escalate
 Describe strategies for managing and de-escalate conflicts in primary care
 Reflect upon personal conflict management style and barriers/facilitators to conflict management
 Discuss strategies for effective communication in primary care
Learning format
Participants will have the opportunity learn through:
 Online, didactic learning module
Subject matter experts
This program has been developed by the following subject matter expert:
 Zubin Austin, RPh (BScPhm, MBA, MISc, PhD)
Continuing education units
This online module is not CCCEP accredited. CEUs will not be granted.
Program letter of completion
To receive the letter of completion for this program, participants will be required to complete the following
requirements prior to 3 p.m. on January 4, 2018.
1. Complete the program’s online module (instructions will be emailed to you separately after registration).
2. Complete the program evaluation
Please note: Access to this program is provided until the date stated above.
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