POSITION DESCRIPTION
TITLE:
HOURS OF WORK:
LOCATION:
CHAIN OF AUTHORITY:
Recovery Coach IOP (Behavioral Health Paraprofessional)
40 Hours/week – 8am – 5pm, varies
Intensive Out Patient- 4520 N. Central, Phoenix
Board of Directors
CEO
Director of Outpatient and Integrated Behavioral Health
Clinical Supervisor
MISSION:
Improving the lives of individuals and families through Native American culturally appropriate
behavioral health, affordable housing, and community development services
POSITION SUMMARY:
Services provided by persons or family members who are or have been consumers of the behavioral
health system. The intent is provide assistance in more effectively utilizing the behavioral health system
service delivery resources through coaching, role modeling, mentoring and understanding the stressors of
the individual.
RESPONSIBILITIES:
 Greet individuals requesting IOP for services.
 Meet with clients on a regular basis to discuss barriers and issues relative to receiving full utilization
of the service systems available
 May provide direct assistance in the form of transportation, filling out forms or making phone calls,
accompanying clients to appointments, helping them move into housing
 Assist in finding necessary services other than covered services to meet basic needs
 Documentation of services
 Assist with Sober Socials, DRC, Connect to Care and co-leading group treatment
 Attend training programs offered to enhance effectiveness of role
 Interface with family members, or other involved parties for the purpose of maintaining or enhancing
a person’s functioning and recovery
 Outreach and follow-up of crisis contacts and missed appointments
 Participate in staffing, treatment planning and case conferences
 Other duties as assigned
EDUCATIONAL REQUIREMENT:
 High School Diploma or GED required
WORK EXPERIENCE/SKILLS REQUIREMENT:
 MS Office proficiency
 Strong interpersonal skills with an ability to work effectively with a wide range of people, teams,
managers, supervisors, and vendors.
 Demonstrate excellent written and oral communication skills.
 Excellent customer service skills.
 Experience in working with the Native American population preferred
 Must demonstrate critical thinking, problem- solving and organizational and time management skills.
“Changing Lives… Building Healthy Communities”
4520 N. Central Avenue, Suite 600 Phoenix, Arizona 85012 (p) 602.254.3247 (f) 602.256.7356 www.nativeconnections.org
P:\Administration\Human Resource Files\Job Descriptions\JD - Beh Health\JD Recovery Coach IOP BHPP.doc
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Must be able to work well with others in a team approach.
Outstanding phone etiquette
Possess and maintain a valid Arizona driver’s license
Fingerprint Certificate
Bilingual- Spanish desired
Data entry skills
FAIR LABOR STANDARDS ACT:
This position is considered to be Non- Exempt for overtime pay provisions as provided by the Federal
Fair Labor Standards Act (FLSA) and any applicable state laws. Non-Exempt employees are entitled to
overtime pay for hours worked in excess of forty (40) hours per workweek.
__________________________________
Employee
Date
____________________________
Supervisor/HR Director
Date
“Changing Lives… Building Healthy Communities”
4520 N. Central Avenue, Suite 600 Phoenix, Arizona 85012 (p) 602.254.3247 (f) 602.256.7356 www.nativeconnections.org
P:\Administration\Human Resource Files\Job Descriptions\JD - Beh Health\JD Recovery Coach IOP BHPP.doc