Quality care – for you, with you
Meeting:
Date:
Title:
Lead Director:
Corporate
Objective:
Purpose:
REPORT SUMMARY SHEET
Trust Board
August 2016
Performance Management Briefing
Report for Trust Board – Unallocated
Child Care Cases
Paul Morgan
Director of Children & Young People’s
Services
Safe and Effective Care
Assurance
Summary of Key Issues for Trust Board
High level context:
 Referrals to Gateway
 Southern Trust weekly unallocated cases are based on
Gateway, Family Support and Children’s Disability
Teams.
Key issues/risks for discussion:
 Unallocated Referrals Time Waiting to be allocated
 Summary of SMT challenge/discussion
 Action taken to mitigate risks and strengthen our system
Summary of SMT challenge/discussion:
 Maintaining a full complement of staff in the context of
maternity and sick leave across the service
 Maintaining the quality of service
 Managing the risk of unallocated cases
UNALLOCATED CHILDCARE CASES
PERFORMANCE MANAGEMENT BRIEFING REPORT
For Trust Board – August 2016
1.0
Gateway Single Point of Entry:
Referrals
TOTAL
2.0
April
772
May
836
June
815
July
678
Southern Trust weekly unallocated cases:
July 2016
01.07.16 08.07.16 15.07.16 22.07.16 29.07.16 29.07.16
Priority
5
18
22
37
31
38
38
Gateway
Family
40
Support
8
Disability
66
TOTAL
47
49
52
35
35
10
10
8
11
11
79
96
91
84
84
 Total Unallocated Cases as at 29.07.16 - 84
Sick leave is not covered and remaining staff have to cover work
load – prioritising allocation of child protection referrals
Social Workers leaving/commencing maternity leave cannot be
allocated new cases up to 10 working days prior to leaving to
allow time to complete case work, write up records and use their
accrued annual leave entitlement.
During July 2016 the Gateway Service did not breach timescales for
allocation of child protection referrals – all children were seen and
spoken to within 24 hours of receipt of referral.
Gateway Teams and FIT
Month in which the referral was made
Referrals
April
May
June
July
122
80
46
14.59%
9.81%
6.78%
13
15
7
1.55%
1.84%
1.03%
No. of Child Protection Case 28
Conferences
19
33
24
Percentage of child protection 28.28%
referrals progressing to case
conference
15.57%
41.25%
52.17%
No. of Child Protection Referrals 99
received during month
Percentage of total referrals
which are Child Protection
12.82%
No. of Children
Looked After
Percentage
3.0
becoming 9
1.16%
Unallocated Cases (as at 29.07.16) Time Waiting to be allocated
(in days) ( excludes CWD)
Type
of Greater than 20 Greater than 30
Referral
working days but working days but
less than 30 less than 40 days
days
Family
37
20
Support
0 - High
0 - High
Level for
0 - Medium
0 - Medium
Allocation 37 - Low
20 - Low
40+ working days
27
0 - High
0 - Medium
27 - Low


4.0
Action taken to mitigate risks and strengthen our system:
4.1. There are no unallocated Child Protection or LAC Cases.
4.2. Heads of Service, APSW, Independent Chair for Child Protection/
LAC and Team Managers review and prioritise unallocated cases
for allocation.
4.3. Multi-disciplinary checks completed on all unallocated cases.
4.4. Workloads continue to be reviewed across Gateway and Family
Intervention teams to ascertain if there is any capacity for
allocation of family support cases waiting in excess of 20 working
days.
4.5. Staff are moved across the Gateway and Family Intervention
Service to respond to demand and capacity pressures. Vacancies
reviewed each week.
4.6. Sickness and absenteeism policy is strictly adhered to by
managers.
4.7. Regional Guidance for categorisation of Child Protection referrals
is adhered to.
4.8. Opportunities for redeployment of staff have been utilized across
CYPS.
4.9. Ongoing promotion of family Support Hubs with other agencies/
professionals.
5.0
Challenges for the Service
To reduce unallocated cases and maintain a low number of same.
To maintain targets for the allocation and completion of family support
assessments
To sustain a full complement of staff and cover vacancies as a result of
sick leave.